Every review we hold for the Ripley office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst time buyers experience
Ian at Seymour’s Knaphill made our first time buying experience an enjoyable and very non stressful one which is often unheard of! Everything ran very smoothly, he and the whole team are hard working, reliable and very knowledgeable. I felt reassured throughout and couldn’t recommend enough. Thank you to Ian and the team, we love our new home!
Eleanor · 30 July 2023
Agent replied · 19 June 2024
No - thank you Eleanor, its been a pleasure sharing your first journey into the world of property. We've been in business for over 30 years which means that we have bundles of knowledge to share making the whole process as enjoyable as possible. Hopefully, we can be on the journey with you again in the future when you become a first-time seller.#yourpropertypartnerforlife
★★★★★ 2/5
TrustpilotPoor Service
Throughout a three year rental, all admin for problem resolution was with the tenant with lack of support from the agency. A shattered window remains unresolved after nearly 4 months with blame attributed to the external contractor they selected. After ending the tenancy the viewings process for new tenants involved daily emails from multiple team members requesting access within 24 hours
Anon · 31 July 2025
Agent replied · 24 September 2025
Thank you for the review, we are sorry to hear of the issues you experienced. We have reviewed all our properties to contact you directly, but have been unable to confirm which tenancy this relates to.
Please may I ask you to contact us directly at lettings@seymours-woking.co.uk to provide some additional information, so we can assist further.
★★★★★ 5/5
TrustpilotSeymour's have been great from start to…
Seymour's have been great from start to finish, the communication has been excellent and I feel that I have been supported throughout my selling and purchasing experience with them. What has been really helpful is having a client relationship manager (Krisy) who co-ordinates everything for you, speaks to all parties in the chain and takes the stress away. She has been a great source of information to me and I would 100% recommend and would not hesitate to use in the future
Christine · 3 December 2024
Agent replied · 19 June 2024
Thank you for your kind review Christine. We're glad to hear that you found our service professional and friendly. We appreciate your feedback about our communication and no-pressure approach. Your recommendation means a lot to us.
★★★★★ 5/5
GoogleWe bought a house from Seymours. Everyone was extremely helpful throughout the process which was somewhat tortuous due to the last person in the chain. They worked very hard to keep everything going and ending successfully
Nadya · 16 March 2026
Agent replied · 16 April 2026
Thank you for your review Nadya, I'm so happy you are in your new home and hope you have settled in well. Joe
★★★★★ 5/5
TrustpilotSeymours West Byfleet
We have been very happy with the service we have received from Seymours and would have no hesitation recommending them as valuable estate agents in West Byfleet. We have really appreciated their dedication to selling our house in a difficult economic market. Thanks Vince, Jake, Kirsty and the rest of the team!
Carla · 5 December 2023
Agent replied · 19 June 2024
Thank you so much for your kind words Carla. We're thrilled to hear that you've been happy with the service provided by Seymours, especially in the challenging economic market. Your recommendation means a lot to us. We'll be sure to pass on your thanks to Vince, Jake, Kirsty, and the entire team. If you ever need assistance in the future, don't hesitate to reach out.
★★★★★ 1/5
TrustpilotSEYMOURS BIGGEST BUT NOT BEST
Poor service and unparalleled arrogance from the biggest but certainly NOT the best agency. My experience with Seymours has been frustratingly and shockingly dreadful. As managing agents, they are so slow to action property complaints and then behave as though they are doing you a favour. The letting agents have no regard for your time and cancel AFTER the last minute, if they bother at all, or just don’t care enough to show up on time to show a property and then they don’t even have the decorum to offer an apology because of course, you aren’t worthy of their time. Seymour’s are, without a doubt, bullies in the industry who trample over smaller agencies and scrabble to get a few hundred pounds in fees that they did not earn or deserve. Appalling and I hope that I never have the misfortune to deal with Seymours again in any capacity.MY RESPONSE TO SEYMOURS REPLY: WOKING WAS OUR MANAGING AGENT AND WERE COMPLETELY USELESS AND WHEN WE MOVED WE DEALT WITH A NUMBER OF AGENTS FOR VARIOUS PROPERTIES THAT WE WANTED TO VIEW AND THE ATTITUDE OF YOUR AGENTS IS LESS THAN SUB PAR.
T.E.R · 25 November 2024
Agent replied · 23 December 2024
Dear T.E.R,Thank you for sharing your feedback with us. We’re sorry to hear about your experience and would like to address your concerns. As we have 20 offices, could you please confirm which office you dealt with so we can investigate this further?We take all feedback seriously and would like the opportunity to assist you.25/11/24 - Thank you for your reply. As mentioned, we take your feedback extremely seriously. Could you please contact Lisa Athron at Woking Lettings on 01483 741300.
★★★★★ 1/5
TrustpilotAvoid for your own safety
Like many of the other rental customers who have left reviews I urge you never to rent through this company. We repeatedly reported maintenance issues that they took no action on, including black mold. This had a major effect on our health. Their own workmen recommended works that would have resolved that problem, and were ignored. When we moved out, they tried to charge us for issues that were noted on our move IN inventory, issues that we had reported and they had not fixed, and imaginary things like furnishings in an unfurnished flat. I have rented two flats from them in the past and at both, when it came to viewings for new prospective tennants, they let themselves in without permission- at the first property they let themselves in while I was in the shower after turning up 45min late (thus we assumed the visit was cancelled), at the second despite reminding them of this incident and stating that I was super anxious about it happening again, they did it again. We ended up barricading our front door to feel safe enough to wash or sleep. They are dishonest and disrespectful, they fail entirely to communicate with each other, and they try to take money they are not entitled to. Avoid like the plague, especially landlords who may end up liable to their tenants for the harm Seymours cause with their negligence, as they are openly planning to rent the mold-infested flat we have just left out again untreated and not-redecorated. It can only be a matter of time before someone dies from their negligence, don't let it be you.
Shelock · 22 November 2024
Agent replied · 23 December 2024
Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and take these matters seriously. To help us investigate further, could you please confirm which of our offices you rented through?We’d like to understand what happened and address this properly. Your feedback is important to us, and we are keen to resolve this issue.27/11/24 Update reply.Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience and want to reiterate that we take all feedback and reported issues very seriously.Since our initial response, we have undertaken an internal investigation using the information provided in your review. Unfortunately, we have been unable to locate any records relating to your tenancy or the issues described, and none of our team members recall the events mentioned. Without further details, we are unable to corroborate the claims made in your review, leaving us to believe it may not represent an accurate reflection of our business or practices.We are keen to resolve this matter appropriately and encourage you to get in touch with us directly to provide the necessary information to assist our investigation. However, if we do not hear back from you, we will have no choice but to escalate this and report the review to the platform administrator, as we are committed to ensuring all feedback is genuine and fair.Your cooperation would be greatly appreciated, and we hope to hear from you soon so we can work towards a resolution.
★★★★★ 5/5
TrustpilotAmy has been fantastic throughout the…
Amy has been fantastic throughout the whole process, very through explanation on the options I had right from the start and how long each would take to get to completion. Amy has always been very responsive, Dan was also within easy reach to help out. Thank you very much guys.
Gabriel · 3 January 2024
Agent replied · 19 June 2024
Thank you so much for your kind words Gabriel. We're thrilled to hear that you had a fantastic experience with us. Providing a thorough explanation of your options and keeping you informed about the process timeline is a priority for us.We're delighted that Amy and Dan were responsive and readily available to assist you. If you ever have more questions or need assistance in the future, don't hesitate to reach out.Thanks again for choosing us, and we appreciate your positive feedback!
★★★★★ 5/5
TrustpilotGood experience
Good experience. I needed to find a 4 bed detached property in lightwater quickly. Jonny showed us round 3 suitable properties at short notice. They all matched our requirements and I put in an offer on one, which was subsequently accepted. Jonny was polite and personable throughout, plus he was very knowledge about the local area.
Rob · 8 August 2023
Agent replied · 19 June 2024
As they say Rob, knowledge is king. We've been a part of the neighbourhood for years, we don't just know the houses and the people that live here, we also the best places to eat, drink, exercise, shop and learn. Thanks for using us and always stick your head to say hi when your passing. Keep well.
★★★★★ 5/5
TrustpilotA massive thank you to Caroline and the…
A massive thank you to Caroline and the Seymours team, you have made the process of buying our first home just that much better! We highly recommend Seymours to anyone looking to buy or selling their house - excellent communication, super responsive and always willing to answer even the smallest questions.
Savannah · 8 December 2023
Agent replied · 19 June 2024
Wow, what an amazing shoutout! A massive thank you for choosing Seymours for your first home adventure! It means the world to us that you had a better experience, and we're thrilled to hear you appreciated our communication and responsiveness. No question is too small for us, we're always here to help!If you ever need anything down the road or have more questions (big or small), don't hesitate to reach out. Wishing you all the happiness in your new home!
★★★★★ 5/5
TrustpilotExcellent estate agent 👌
We have just recently completed on a house purchase with Seymour’s (Woking branch), and yet again the sales side of the business has delivered with top marks. It is clear to see that they are very much a customer focused estate agent. Zo (the partner) and his wider team ensured that they kept us up to date throughout the entire process with excellent communication. I would definitely recommend seymours sales if you are looking to either buy or sell a property as they have been nothing great with myself and my wider family
Adeel · 9 November 2024
Agent replied · 23 December 2024
Thank you for taking the time to leave such a positive review. We’re pleased to hear that your experience with he team was a positive one, and that we were able to keep you updated throughout the process. Your recommendation means a lot to us, and we’re glad to have been able to assist you with your house purchase.
★★★★★ 5/5
TrustpilotSpecial thanks to Jonny and Ryan with…
Special thanks to Jonny and Ryan with the sale of our house. They were great to work with and continuously updated us after every viewing and throughout the sale. I would highly recommend
Heidi · 24 October 2024
Agent replied · 23 December 2024
Thank you for your kind words, Heidi. We’re delighted that the sale of your house went smoothly and that Jonny and Ryan provided consistent updates throughout. Your recommendation means a lot to us.
★★★★★ 5/5
TrustpilotFantastic experience!
Working with Tom has been a fantastic experience. We kept in touch all the way and his advice and direction was valuable. Tom fully understood our needs and the proposals presented were matching with our requirements. The entire team at Seymours is fantastic. And thanks to Ben and Brett. We'll do business again, I'm sure.
Mr · 8 August 2023
Agent replied · 19 June 2024
There's one thing a lot of other agents could learn - less talking and more listening, Love to have you back with us again on your next property journey. #yourpropertypartnerforlife
★★★★★ 5/5
GoogleWe had an excellent experience working with Ethan, Sam, and the team for our recent house purchase. They were professional, efficient, and always available to answer our questions or address any concerns. Their prompt communication and attention to detail made the entire process smooth and stress-free. We truly appreciated their dedication and would highly recommend them to anyone looking for a reliable and responsive team. Thank you for making our home-buying journey so seamless!
Jacinta & Jason
Love · 13 December 2024
Agent replied · 10 December 2024
Hello Jacinta and Jason, thank you so much for your kind words. it was an absolute pleasure and we wish you all the best in your new home.
★★★★★ 1/5
TrustpilotDo yourself a favour and find a different estate agent
Seymour’s are the most unprofessional estate agents I have ever had to deal with. They don’t train their staff to be knowledgable on the property industry so can’t answer any of your questions on a property, and they hire young or inexperienced staff who are not trained up to do their job properly. You also never know who you are going to be dealing with when calling the office, I wish they just had one contact per sale as it would make the communication a lot better. Also know they have a toxic culture internally so I’m sure this doesn’t help!
Friend · 28 October 2024
Agent replied · 23 December 2024
Thank you for your feedback. We're sorry to hear about your experience and would like to investigate this further to address your concerns. Could you please provide us with the office you dealt with? This will help us look into the matter thoroughly. Your satisfaction is important to us, and we’re committed to improving our service.
★★★★★ 5/5
GoogleThe team at Seymours in Ripley were excellent from the initial engagement to the completion of the sale of our property. Their ability to manage the sales and legal process in a structured manner gave us real confidence that the best was …
Alexander · 16 April 2024
Agent replied · 16 June 2024
Thank you for your review Alex, it was an absolute pleasure and i'm pleased you were so happy with the service we provided. Wishing you and your family all the best.
★★★★★ 5/5
TrustpilotYesterday we managed to secure a…
Yesterday we managed to secure a tenancy on a lovely property through Seymours. I would like to praise the team particularly Jason who phoned me on the morning the house came on the books, booked a viewing that day. Jason and the team then sorted out a potential stumbling block the next day which resulted in the offer being accepted. Well done guys very professional and great customer service
Allison · 13 January 2022
Agent replied · 19 June 2024
Hi Allison, thank you so much for the comments and for taking the time to review us. Jason and the rest of the team will be really pleased to hear what you have had to say.
★★★★★ 5/5
GoogleSeymours have Professional team to guide us through difficult period of buying our dream house. Big Thank You to Ben and Ethan at Ripley Branch to make this dream move.
Eric · 13 November 2024
Agent replied · 11 November 2024
Many thanks for your kind words Eric and I wish you many happy years in your new home. All the best, Ben
★★★★★ 5/5
TrustpilotProfessional and personable
I dealt with Simon Kelso at Seymours Guildford. I had requested a valuation of my property. Simon was friendly but also professional and businesslike. He also fitted in with our date and timing preference.
HM · 11 October 2025
★★★★★ 1/5
TrustpilotScammy Woking agency charges premium price for sticky-tape kitchen and Mouldy flat
We were viewing a flat that is considered to be premium. On the viewing day, it looked alright. After viewing, one of the agents asked us to give him 5 stars review which is same as any 5 stars review you see on this agency. These are fake reviews because as after we gave the review, they treated us like GARBAGE.
June · 11 April 2026
★★★★★ 5/5
GoogleAbsolutely fantastic service from Seymour’s. We had an offer within a week . Ben was so kind and helpful. He always informed us of any progress and returned our calls immediately.
Everything went much smoother as a result of there commitment and professionalism.
Ben and the team are amazing and I would highly recommend them.
Mary-jane · 17 June 2023
Agent replied · 16 June 2024
Thank you so much for your kind words Mary-Jane and it was our pleasure to help with the sale of your beautiful home. All the very best for your next venture. Ben
★★★★★ 5/5
GoogleWe had great help from Seymour’s with the sale of our property. There were alot of challenges and obstacles in the way (due to other parties) however Seymours was effective in managing them and communicating with us throughout the process. Sam was always available to chat things through and easy to reach. Thank you !!
Lily · 17 June 2023
Agent replied · 16 June 2024
Hi Lily, thank you very much for your kind words. It’s not always a smooth process but we are delighted to have helped you sell your property and wish you every happiness in the new home!
★★★★★ 1/5
TrustpilotAwful morals and ethics avoid at all…
Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I
Sophie · 18 August 2025
Agent replied · 19 June 2024
Hi Sophie, we can see how frustrating this experience must have been.
To clarify our process: we use “best and final” offers to try to create a fair framework for all interested buyers and the seller. However, we are legally required to submit every offer in writing to the seller, right up until exchange of contracts (unless the seller has given us written instructions to the contrary). Ultimately, the seller makes the final decision, not us. It’s their home and their choice.
That means if a higher offer is received after a final deadline, we are obligated to pass it on and the seller can choose how to proceed. We appreciate this can be disappointing, and we’re sorry if our communication didn’t make these legal obligations and the implications of final offers clear enough.
We’re reviewing how we set expectations.
★★★★★ 3/5
TrustpilotCommunication could have been better
Communication could have been better. There were a number of issues throughout the course of the sale which could have been handled more professionally. They did eventually get the sale over the line but it was all somewhat last minute and stressful.
Fat · 3 April 2024
Agent replied · 19 June 2024
Thanks for the review. We aim to get things right every time, so reviews such as these are so incredibly important as they allow as to understand better and to make changes for the future. Thanks again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
