Trusted Agent profile · Rickmansworth
★★★★★
297 reviews across 2 platforms
6 Station Road, Rickmansworth, WD3 1QZ
Trend & Thomas's office in Rickmansworth, at 6 Station Road, is rated 4.8 out of 5 across 297 reviews on two platforms, including 260 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Trend & Thomas, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Rickmansworth office, from every platform, shown as written. First names only.
5/5
GoogleWe used Trend and Thomas when buying a property and were brilliant through the whole process. Especially Joe who was very helpful and kept things moving for us. Would definitely recommend them to anybody buying a property in the area.PositiveResponsiveness, Quality, Professionalism, Value
Thanks very much for your review Luke. We hope you are settled now and we are pleased the process was a good one for you. Kind regards, the T&T Team
5/5
GoogleJoe has been brilliant from start to finish. He helped to facilitate an easy process and was always available if we had any questions along the way. It was a real pleasure working with Joe and I would highly recommend him.
5/5
GoogleMoved several times through different estate agencies, with Trend & Thomas is the best experience I have ever had. The whole process was so smooth and consistent. James was so patient and friendly, followed up our water heater problem and solved efficiently. And also a welcome pack of all details of the property. I definitely recommend T&T because of their amazing service!
1/5
GoogleThe agency fees are ridiculously high and not clear. Instead of trying to discuss the Tenancy agreement's terms and conditions, they accused us of being in breach of contract first chance they got! However, we finally challenged them as the particular clause in question we were disputing did not specify a fee payment timescale. On top of their ridiculous rates and unbelievable level of incompetence, they were arrogant. It felt like racial discrimination. Either that, or their general mode of operation is to take advantage of people. We are of the opinion that they are profoundly disrespectful on many levels. Please avoid dealing with Trend and Thomas if possible.
Hello Mr Giordano, we did reply to your review FOUR YEARS AGO, when you first left it. We are therefore not sure why you have repeated your review rather than responding to our comprehensive reply? Please do contact us if we can be of help four years after you have been a tenant of ours. With kind regards Trend & Thomas Hello Mr Giordano, We are deeply sorry that you feel this way. We pride ourselves on being the most approachable & least expensive Letting Agency in the local area and we are very saddened by both your dissatisfaction and your review. There is a lot of work that goes into the renewal of an Assured Shorthold Tenancy agreement which is why there is a chargeable fee. For example, in relation to your tenancy we have been in contact with you since the beginning of October once the landlord confirmed he would like to renew the agreement with emails dated 14th October, 31st October, 8th November and 9th November plus phone calls. We successfully renewed the tenancy on mutually agreeable terms meaning that we have secured you in your property and negotiated the minimal rent increase with the landlord. We then provided you a copy of the renewed agreement so this could be read prior to signing and any questions could be raised for us to clarify. We then sent you the renewed agreement to be signed via our online system, which all three tenants signed. Yesterday we confirmed receipt, thanked you all for signing and reminded you that the renewal fee was due. We provided you the bank details and only this morning, before this review, we agreed a payment plan of four instalments, to assist you. Our renewal fees are clearly stated in our Terms and Conditions prior to starting your tenancy, which were signed by all three of you, they are available on our website and also on display in our office as well as in your signed Tenancy Agreement. We made you aware of the renewal fee prior to you signing your renewed Tenancy Agreement. As we mentioned above, we take pride in being the least expensive Letting Agent for tenants in the area - other renewal fees from our competitors are currently £150 Inc. VAT, £125 Inc. VAT & £120 Inc. VAT. We charge £84.00 Inc. VAT and this is for all three of you, being £28 Inc. VAT each. We believe we have been very attentive and accommodating of your needs and are saddened to hear you feel otherwise. This is our only 1 star review and it is definitely unexpected. We welcome your communication in this matter and invite you to come and discuss this with us further as we take pride in our excellent reputation, commitment to the industry and our many years of local service. With kind regards, Trend & Thomas Lettings
5/5
GoogleJoe, Neil and the team were very professional and nice people too. Their communication was always excellent, clear and quick to respond to our queries. They helped facilitate our house sale very well and guided us through the process superbly. Definitely use them again without hesitation.
Thanks so much for your review Rob - apologies for not being so quick to respond to it as we were during your sale! Delighted you will come back to us one day.
5/5
GoogleWould highly recommend Trend & Thomas as they sorted out a house for my girlfriend and I. James was particularly helpful and very friendly. Thank you to everyone at Trend & Thomas!
And 'Thank you' for Highly Recommending us! It was a pleasure to act for you. Kind regards The T&T Team
5/5
GoogleWe have had a very positive experience from Joe Freeth and the team at Trend & Thomas - they worked hard on our behalf and always communicated promptly. We found them to be honest and professional.PositiveQuality, Professionalism
Thank you Janet - lovely to hear your feedback and so pleased your house sale went smoothly. From the T&T Team
5/5
GoogleThank you so much Joe for your perseverance and professionalism with the sale of our house and dealing with all matters related. I would highly recommend Joe and the team at Trend and Thomas for your sale .well done again Joe.
5/5
GoogleThis was my third move in just over six years and after the previous two experiences with a different agent (who shall remain nameless!) Trend & Thomas was a vast improvement. Seamless and stress free through to completion. Thanks to John & Neil for their effort and quick responses to my many queries! Recommended.
5/5
GoogleWe would like to thank all those at Trend & Thomas for their advice and help in the selling of my mother's house in Ebury Road. Joe Freeth and Neil Guilfoyle were very friendly, professional and supportive whilst the sale progressed. I highly reccomend them.
Thank you Xena for such a helpful review. We enjoyed acting for you and are so pleased your Mum is happy in her new home. It was a pleasure having you as clients! Kind regards, The Trend & Thomas team
5/5
GoogleSuper service from start to finish. Joe was wonderful, he kept us fully informed throughout the buying process and ensured a swift completion. We would highly recommend Trend & Thomas Estate Agents and would definitely use them for any further business we have. Thank you
So lovely to receive your review and we are delighted your move was a happy transaction - just the way we like to work! Enjoy your new home and we definitely look forward to working with you again.
5/5
GoogleTrend and Thomas were fantastic with helping us purchase our new home. A Special thanks to Joe Freeth, you made the process as stress free as possible. The service was excellent and I would highly recommend in the future. Thanks again.
Great news you have moved happily Debbie and it's been a pleasure to act for you on both the Sales & Lettings sides of the business. We look forward to working with you again! Kind regards, The Trend & Thomas Sales & Lettings Teams
5/5
FacebookAfter a house move that took almost a year, Joe at Trend and Thomas was the epitome of professionalism. There were many parties involved and some very tight deadlines to meet and he was always available to talk on the phone or via email and offer excellent advice. The team at Trend and Thomas worked very well together and made us feel reassured during, what is, a fairly stressful process. We would definitely recommend them.
5/5
GoogleAs someone anxious about selling/buying a property for the first time, Joe and Kerry were fantastic at putting me at ease, guiding me through each step and giving me advice on any concerns I had. Would thoroughly recommend.
Thanks for recommending us Jess and we hope you are feeling much more relaxed about everything now! Kind regards, The T&T Team
5/5
GoogleJoe Freeth and his team at Trent and Thomas have provided me with excellent service throughout my recent purchase. The phone was always answered without delay and I was able to visit my prospective purchase several times to check on any details I was unsure about. Joe also delicately nudged the chain along whenever progress was slow.
5/5
GoogleClaire first recommended we look at a house over a year ago, she promised us we’d love it and she was 100% right! Joe was helpful during the process and we are really happy we took Claire’s advise! 😊 …
Really glad you were happy with our advice and service Samantha! Hope you are settled in comfortably now.
5/5
GoogleWe have used Trend and Thomas Rickmansworth twice now and must say Joseph especially has always been very professional helpful and goes the extra mile to make things as smooth as possible for you. Whenever problems arose he was always on hand to help. Thank you Joseph for all your help we really appreciate everything you have done for us. Sue and Chris Williams x
5/5
GoogleWe were so impressed by the Sales Team at Trend & Thomas. Joe took time to understand our property, it's location and it's features. Resulting in finding 2 potential buyers in a week! Seamless completion in less than 2 months. 5* for Joe and his colleagues.
We are humbled to receive your 5* and delighted you had such a successful and speedy sale. Kind regards, the T&T Team
5/5
GoogleI'd highly recommend Trend & Thomas who managed the sale/purchase of our house. Joe and the team were transparent throughout the process, available whenever queries arose, courteous and professional. It made the whole process smoother than expected.
Thanks for taking the time to leave us a review and we are delighted you were happy with our service. We hope you are enjoying your new home and thank you for recommending us. Kind regards, The T&T Team
1/5
GoogleI usually don't put in reviews on most occasions, but I think this was very much required to make others aware of the kind of poor service and unprofessionalism shown by Trend and Thomas while we were renting at one of their properties in Penn Place. We had a rainwater leak from the windows in the living room, water leaking through the walls/ceiling for more than a year and after repeated follow ups they were never repaired. I always got an answer it's being chased with property management company, no one (landlord or agents) bothered to get it fixed as the rent was flowing into their accounts without any issues. And when our patience ran out after a year and 3 months ordeal since the leak started and it was completely inhabitable, we finally gave up and vacated the property. By then the leak had already damaged by son's toy cupboard and my printer. After we vacated the property, it came to returning the deposit to us and that's where Trend and Thomas saw an opportunity to get all the money from us for the repairs to the damages caused by the leakage in the flat for more than 1 year. They charged to take £700+ money from the deposit under the heading of "cleaning" and "damages caused due to significant wear and tear" in the checkout report. I want to highlight here the lady clerk who came in for the checkout report is all in hands with the agent (though they were supposed to be independent). She included all nonsensical stuff around dust lying on the radiator valve, dust on the curtain poles etc with pictures on the checkout report to support the above £700 deductions from our deposit. You can realise how much unethical it was to do this and how these guys utilise such opportunities to extract money from the tenants. After repeated follow ups, we finally gave in and reached out to TDS dispute team with all the evidence. Finally, TDS dispute team were able to resolve this for us and we got almost 60% of the claimed amount back with us. I just wanted to showcase the kind of unprofessional behavior shown by the agents and the landlord despite us renting the place for almost 3 years. And the mindset to extract money citing cleaning or damage caused because of misuse or prolonged use. Please avoid taking any of their property is the advice I’ve for people to rent property in and around RickmansworthNegativeResponsiveness, Quality, Professionalism, Value
Mr Dash - our Property Manager John has written you a detailed reply personally. We’re really saddened to read your negative review. As you were aware the repairs were down to the Block Agents and we have been regularly chasing them to make the repairs, ever since as you reported the issue. Regarding the damage to your possessions we did advise you to keep things away from the window whilst we tried to make the repairs, so I’m confused as to why you state now they were damaged. The check out process and deposit deduction was separate to the damage caused by the leak, no funds were sought in relation to the leak. The Inventory Clerk is AIIC registered so completely Independent and only reports her findings where the Check Out report shows how you left the property. It clearly states you left it ‘cleaned to a light domestic standard’, where you first took it ‘professionally cleaned prior to check-in.’, so we had every right to seek cleaning charges to bring it back up to standard. There was also areas of damage reported on the check out, which we looked to claim for. Saying we have acted in an unethical manner could not be further from the truth and it’s upsetting to us that you feel this way. The flat was handed back requiring a professional clean, so we were only protecting the interests of our Landlords who have been extremely upset by the condition of how the property was left. Saying how badly you were treated does not reflect the many times we assisted you by checking things in the flat for you whilst you were abroad. If anything we went over and above to ensure you were looked after during your occupation. Where you say ‘repeated follow-ups’, I’m uncertain what you mean here, as you and I were in direct contact about these matters and we have the email thread showing responses to your emails within ½ a day each time. After many attempts to come to an agreement we mutually decided to allow the TDS arbitration process to finalise the claim. Given the arbitration process tends to lean in favour of the tenant it speaks volumes they awarded the landlord in this claim. In your responses to me you asked why you should return it cleaned to a professional standard and it was clearly stated in both your tenancy agreement and the Tenant’s T&Cs that this was required. You did not adhere to what you’d agreed to so we were well within our rights to seek these cleaning funds. Your negative review is clearly unfair and we feel aggrieved to be in this position but will continue to uphold our excellent reputation and services to our other clients and tenants. John Walker - Property Manager
5/5
GoogleGenuinely could not recommend Trend and Thomas more.... they were professional, clear, honest and accountable from the outset, creating an open channel of communication in regard to our purchase and subsequent sale. Having undertaken the process during the midst of the pandemic there were unfortunately a number of challenges to overcome both in regard to additional paperwork and delays owing to homeworking banking staff/underwriters.... all of these were handled with a calm and pragmatism. Would use again and recommend to family and friends without hestitation.PositiveResponsiveness, Quality, Professionalism, Value
So pleased to have acted for you Hannah and to know we could make the process a smooth one despite the challenges is rewarding. And what a lovely new home! Hope you are enjoying it and thank you for taking the time to leave such a great review. From the T&T Team
5/5
GoogleT&T have been working with us to sell our home for quite a while, the market has thrown us a number of curve balls across this pandemic year. Throughout this time we have really valued Joe @T&T's support and advice as well as his tireless efforts to get to price we wanted (with no less than three separate buyers). Joe has always been a pleasure to deal with and I would recommend working with him over any other agent in Rickmansworth.PositiveQuality
What a terrific review Marc, we are delighted to have assisted your sale so well. Thank you for taking the time to leave this for us and we are in agreement, best agent around! Kind regards the T&T Team
5/5
GoogleFantastic team! I had my property let with another agent (country wide company!) and was very disappointed with the experience. I got in contact with Trend and Thomas. The letting manager came, viewed and discussed the property and my options. The experience has been so straightforward with a very efficient, friendly and helpful team who have restored my faith in letting my property. So much more helpful and involved than the previous agents. They were very thorough with vetting the prospective tenants and ensuring my property was in good hands. A pleasure to work with! 10/10!PositiveResponsiveness, Quality, Professionalism, Value
Thanks so much for your great review Tams and we are delighted to be working hard for you to restore your faith in Letting your property! The T&T Team
5/5
GoogleMassive thank you to Joe for helping us to find our new nest! Joe and his team have been professional and brilliant through the entire process and kept us informed. I certainly recommend Trend and Thoms Rickmansworth.
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Yes. In The Trusted Agent 2026 awards: Trend & Thomas, Rickmansworth won Trusted Agent.
