Trusted Agent profile · Rickmansworth

Gibbs Gillespie Rickmansworth reviews

4.2

★★★★★ Great

864 reviews across 2 platforms

3 Odeon Parade, High Street, Rickmansworth, WD3 1EE

Gibbs Gillespie's office in Rickmansworth, at 3 Odeon Parade, is rated 4.2 out of 5 across 864 reviews on two platforms, including 406 Google reviews rated 4.7.

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4.7 / 5

406

Reviews on Google

This office

Trustpilot logo

458

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Rickmansworth office, from every platform, shown as written. First names only.

5/5

Google

I cannot rate Gibbs Gillespie and especially George Callaghan more highly. He dealt very efficiently with both our sale and purchase. He kept us up to date with everything on a regular basis and was always available to answer any queries we had. I would thoroughly recommend Gibbs Gillespie

Sally · 14 June 2023

Agent replied · 13 June 2024

Dear Sally Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I sold a flat recently in the Watford area. I mainly dealt with George Callahan but also spoke to various members of the team throughout the process. Everything went smoothly, and everyone I spoke to was friendly and honest. In particular, I appreciated the good advice George gave upon receiving offers on the flat. Thanks to all involved.PositiveResponsiveness, Professionalism

Luke · 15 June 2022

Agent replied · 14 June 2024

Dear Luke Curran, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team

5/5

Google

The team helped me throughout the valuation and sale of the house with a professional yet friendly attitude. Danny, the Sales Manager was always helpful, giving useful advice and support from start to finish. Great communication , always on the ball in order to keep the sale moving along. Many thanks- this was greatly appreciated !PositiveResponsiveness, Quality, Professionalism, Value

Linda · 14 June 2022

Agent replied · 13 June 2024

Dear Linda Farrugia, Thank you for taking the time to review your recent experience you have had with our team at Gibbs Gillespie Estate Agents Rickmansworth. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

1/5

Trustpilot

Worst agent for lettings

Worst agent for lettings. As soon as tenants do not pay and cause damage, they want to keep taking their tenant find fee and do nothing in themselves to help with this matter, contrary to their legal obligations. You do not receive support.service when things go wrong, while still paying their fees. Danielle is often very unhelpful and refuses to assist, when she is available. Otherwise expect to fend for yourself as she provides no other contact/does not pass on your matter in her long absences. Nick, one of the directors, is no better, making excuses on her behalf and refusing to investigate the facts I provide. Use any other agent for lettings. Useless for landlords.

Landlord · 30 June 2023

1/5

Trustpilot

Useless liars

Biggest bunch of useless, lying, slimy salesmen I have ever come across.From day one they have been useless, but to give you an example, I am waiting for over £3000 of deposit to be returned to me from my previous tenancy. They told me they have been chasing the landlady weekly and for me not to worry.I get hold of the land lady myself, and she received one email over a month ago…. It’s lucky they are in London where needs far out way service quality….

Chris · 14 June 2024

Agent replied · 24 August 2024

Good AfternoonThank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you or alternatively contact the local team at Ealing Broadway and they will be happy to discuss this with you further, Kind Regards, Customer Care .

5/5

Google

George and the team were fantastic. They provided a very professional service; always kept us updated and available when we needed them. George took control of the process and managed it well; which took away some of the stresses that come with moving house! Would highly recommend them.

Carly-Anne · 14 June 2023

Agent replied · 13 June 2024

Dear Carly-anne, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Take rent and do nothing is their slogan.

We had a great experience with this agent initially, but unfortunately everything changed once we moved in.

Jackson · 21 May 2026

Agent replied · 1 June 2026

Dear Jackson Nathan, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

5/5

Google

It was an amazing experience working with George Callaghan, Branch Manager at Gibbs Gillespie. As the buyer of the property, I could see that everything was handled flawlessly and with exceptional professionalism, from the initial viewing, …

Christopher · 16 December 2025

Agent replied · 16 April 2026

Dear Christopher Jayaprakash We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Trustpilot

Great estate agents to purchase with!

The estate agents, especially Thomas and Tom, at the Pinner office helped us all the way from viewings to exchange of contracts for our house purchase and they have been a pleasure to work with! We never felt like they represent just the seller as they were equally helpful, responsive, and diligent with us as buyers. Highly recommend!

Raghav · 11 June 2022

Agent replied · 13 June 2024

Hi Raghav S, thank you so much for your positive comments about Gibbs Gillespie Estate Agents Pinner! We are always more than happy to assist you if anything else comes up. Take care!

5/5

Google

We had a very nice well-rounded viewing with Cathryn and despite not progressing with them for this property, Cathryn was extremely helpful in recommending a mortgage broker to us.

George · 28 July 2024

Agent replied · 25 August 2024

Dear George Michell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Supportive staff throughout the process

We have had a great experience with GG. When we put our house on sale, Sinead was extremely helpful and professional. All the other staff at the Ruislip, including Opinder, Sam and Ian have all been extremely helpful and supportive. Finally Luca has been great at keeping us up to date throughout the process. I am extremely grateful for their advice and guidance which has led to the successful sale of my house. A huge thank you to all the Ruislip staff who have been amazing during every step.

SSS · 2 June 2023

5/5

Google

Laura Churm has been brilliant. She has responded to every query in a timely manner and also made sure that all issues were resolved prior to our move in. Thank you for your help ! x

Faye · 15 March 2024

Agent replied · 13 June 2024

Dear Faye Lewis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

2/5

Trustpilot

I felt like another customer at Gibbs…

I felt like another customer at Gibbs Gillespie. The estate agent was not too friendly, I was just another customer bidding in his list. His approach when showing me the house was not welcoming as compared to the experience I received from other estate agents. He disappeared once offer was made, didn't explain any of the next steps as a first time buyer. The move manager on the other side only contacted when needing my feedback for her vendor and didn't find the need to keep me updated on what's happening on the vendor's side until I ask. Often she would say that she would get back to me, but then two weeks after she would get back when she had another question to satisfy for the vendor's move. I hope that the feedback would help improve the service with new customers. Overall, no issues with them in the process.

Gibbs · 28 May 2024

Agent replied · 13 June 2024

Good afternoonWe are sorry for the poor communication and service you received, we always take it seriously when we hear of any dissatisfaction. Thank you for taking the time to provide us with your feedback, we appreciate it so we can continue to improve our service. Kind regardsCustomer Care Team

5/5

Google

Nick Walker very efficient knowledgeable experienced and pragmatic Got the deal done in 5 week exchange ! Nick helped me find a house to move to 8 years ago The seller changed her mind …

Louise · 16 December 2025

Agent replied · 16 April 2026

Dear Louise Rayner We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Trustpilot

Gibbs Gillespie Ruislip have been outstanding

Gibbs Gillespie Ruislip have been absolutely outstanding. Their service, politeness, speed, and honesty has been fantastic. Luca, Sam and George have helped me sell my great aunts home, also helped deal with a flood and been so understanding and kind. Honestly I wish all estate agents would take a leaf out their book. The team have been so pleasant to deal with and have made the whole experience manageable . If I could give them 10 stars then I would . Thank you all so much for everything you’ve done. Lianne Read

Lianne · 18 May 2024

Agent replied · 13 June 2024

Dear LianneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are really pleased to hear that the team in Ruislip have been fantastic during the selling of your Great Aunts home.Many thanksCustomer Care Team

5/5

Trustpilot

Sales

Went out of the way to ensure sales went through, Gavin & Luca were on top of the process, open lines of communication and effectively resolving issues…..job well done

Sheraz · 29 June 2024

Agent replied · 24 August 2024

Dear SherazCustomer care is important to us so we really appreciate you taking the time to leave a review for Gavin & Luca and for giving them a 5 star rating! Many thanksCustomer Care Team

1/5

Google

They will rip you off with a cold heart. I rented with them in watford and they denied the notice i gave them to terminate because they didn't see the email. They insisted i extend my tenancy for 1 month so they can find a replacement after i have paid a deposit on another place. I lost my deposit. When i was clearing the place they asked me to get rid of furniture then when i did they said it was the landlord's and wanted to take it out of my deposit.

Ahmed · 27 July 2025

5/5

Trustpilot

Such a friendly and helpful team

Abraham Oommen and his colleagues, Edyta Pruszynska and Sam Collins at the Northfields branch of Gibbs Gillespie, have been nothing but amazing at supporting us through selling our family home and purchasing our next family home. From the first point of contact they were transparent, communicative and helpful. We did suffer from a slightly drawn out exchange process (owing to solicitors) but Abraham worked tirelessly to keep lines of communications open and helping co-ordinate to finalise exchange. As relatively inexperienced operators in house buying and selling it was reassuring to have Abraham and his team a call/email away to discuss anything from pricing strategies and home buyer surveys to small details around fixtures and fittings.We would thoroughly recommend their services to anyone considering buying or selling.

James · 31 March 2023

5/5

Trustpilot

A big shout out to Philip at the Stanmore branch

Philip was great from Stanmore branch - felt at ease and also felt confident with everything he mentioned to me. Looking forward to a great relationship with you guys there.

Jill · 23 May 2024

Agent replied · 13 June 2024

Dear JillCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!We are pleased to hear that the team in Stanmore have been a great help to you .Many thanksCustomer Care Team

5/5

Trustpilot

Danielle Gennard from Ruislip Manor…

Danielle Gennard from Ruislip Manor branch is a real asset to Gibbs Gillespie. From beginning to end she remained professional and dedicated to help us complete our purchase. Her friendly and hard working manner helped us throughout the house buying process. It was a pleasure to deal with her. Thank you Danielle!

Beth · 23 August 2022

Agent replied · 13 June 2024

Thank you again for taking the time to let us know how we did. We appreciate your positive review about your recent experience with us and with Danielle in particular. We always strive to provide top quality service to all , and are pleased to hear that you enjoyed your experience here at Gibbs Gillespie.Best wishes,Gibbs Gillespie Estate Agents Ruislip Manor

5/5

Google

Great service from James and George, James was very professional with his approach and made the sale of my property a good experience, always retuned my calls and dealt with any issues in a very prompt manner. I would highly recommend anyone to use Gibbs Gillespie, especially this branch in Rickmansworth Thanks again James for all your help CharlesPositiveProfessionalism

Charles · 14 June 2021

Agent replied · 13 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

1/5

Trustpilot

We had our rent increased and stared…

We had our rent increased and stared from 2 of December 2022. This happened in November. The agency didn’t check the contract and they assumed I should have paid the increase from November. The contact states clearly December. So for 50£ they didn’t even bother to contact me first or email me or anything. They went straight to debt collectors. And because their mistake now my credit score it’s ruined. That for 50£ and because they are to lazy to pick up the damn phone and ask kindly, mr x you have paid 50£ less for rent, do we have any issues? Why is the reason? Can you pay or we will call debt collectors… we’re disappointed with them.

Eleanor · 12 November 2022

1/5

Trustpilot

Gibbs Gillespie is an agent that I…

Gibbs Gillespie is an agent that I would never like to use again and I would not recommend anyone to use them.Its already 2 months since my tenancy agreement has finished and check out inventory has been completed with very minor issues(& this is After 8 hrs of tenancy.. ).I keep asking my deposit back and they do not reply my emails,they do not return my calls and they still have not charged me for anything..really ridiculous and totally unprofessional..

Gerasimos · 12 June 2025

5/5

Trustpilot

Outstanding!

David Hewinson and his team at the Uxbridge branch have been absolutely.brilliant from start to now. They have achieved in one week (getting our property under offer even before it was advertised) what the other estate agent could not do in twelve weeks. Well done David and your team! Their communication levels have been exceptional even whilst we were abroad on holiday. Can’t speak highly enough of David and his team.

Roz · 10 August 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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