Gibbs Gillespie Rickmansworth reviews

★★★★★ 5/5

Trustpilot

James at the Gerrards Cross Branch…

James at the Gerrards Cross Branch provided excellent support during the process of our sale. The regular and ongoing contact kept us informed and involved with the whole process, which was not straight forward due to the complexities of the Sale.But for this the whole experience could have been far more challenging. Thank you so much James. 😀😀😀😀😀👍🏻

Wendy · 19 May 2023

★★★★★ 1/5

Trustpilot

Worse estate agents and customer service at Harrow and Pinner branch, avoid......

This company cheats the landlords and tenant as well. When I moved in, the house wasn’t cleaned and when I called then no answer for days and days. I got the property cleaned professionally by their suggested cleaners at check out, they wanted to charge me £280 and when I showed them the invoice then they were like it’s fine, what the invoice cleaned the property, this company wants to charge extortionate money to the tenants when they leave the property. I would advice all the tenants to be careful with this company. They are so bad that wish I could give them negative rating. Their reviews says it all that the Harrow and Pinner branch service is one of the worst. Directors of the company are not available as well, only interested in taking the money. They are part of the inventory company who works together to get extra money from the tenant. It’s a scam....In reply to the comment:How come when the review went in public then you replied within 24 hours but you never replied to any of emails in the last 6 months ???If you are not part of the inventory company then how come they missed all the items mentioned in the garden for removal wasn’t mentioned in the check-in report ? Landlord and her friend Nero knows the item belonged to the previous tenant but you want to charge me ??? Why should I pay for something for removal for the items belonged to your old tenants who did a big scam at the property ? I was told that more than 10 people were living illegally in a 3 bed house and it was all arranged by your company. Why none of you replied when the bailiffs were coming at my place chasing the 5 of the previous tenants ? This is how you manage the property ? It’s fraud.... Don’t worry as I have the proofs and bailiffs letter for the previous tenants and you and your company will be reported to the media how you want to con tenants.In reply to your comment:You still haven’t answered my question. Why should I pay for something which belonged to the previous tenant and landlord. How come your inventory person not documented while check in and now you want to charge me at check out. I confirmed that landlords agent Nero is aware of that and still you want to charge and keep the money. I sent you the picture that in the inventory list, it says the carbon monoxide alarm wasn’t working, did you ever repaired that ? I sent the pictures of the decking and it was only me who chased the landlord for 3 months to get it done. You did nothing about it. Please stop lying on reviews. I have all the proofs. Keeping my deposit money is considered as fraud and I will be taking your company and the landlord to the court for harassment, ignorance and negligence of health and safety....NO NEED TO JUSTIFY YOURSELF, YOUR REVIEWS ALL OVER THE INTERNET SAYS IT ALL. YOU HAVE 76% BAD REVIEWS. PATHETIC.... DISGRACEFUL... Hope my message reaches the director of your company

Ramkrishna · 23 July 2019

★★★★★ 1/5

Trustpilot

Unprofessional Behaviour by Mark Lander & Grace

I went through Gibbs Gillespie for my new property and they were not at all professional. It looked like they’re only bothered about letting out properties and once they let it, they don’t bother to support. Particularly to name here is Grace who is disguise for Gibbs. Her behaviour was extremely rude over the phone and then she tells Marks who calls me and start bashing me for being rude to his staff and disconnected the phone. He didn’t even had a courtesy to listen the other side of the story and he calls himself as a manager. Later when it come to leaving the property, Mark did not cooperate even at all which felt like it was more personal issue rather than showing professional behaviour.

Sushil · 8 November 2024

★★★★★ 5/5

Trustpilot

Excellent service from Gibbs Gillespie

Excellent service from Gibbs Gillespie, Gerrards Cross in selling our house. All the staff we dealt with were professional and dedicated, and particularly James, who was very supportive and helpful, keeping us informed throughout the process.

HB · 27 August 2024

★★★★★ 5/5

Google

Sophie has been truly amazing through a stressful time. We have been struggling to find a pet friendly property for a few weeks but Sophie has been really helpful in searching and finding properties and guiding us to finding our next property. We cannot thank her enough for the constant communication and support .we are delighted to say we found somewhere this week all due to Sophie and her relentless support and knowledge

Harry · 14 June 2021

★★★★★ 2/5

Trustpilot

The process has been pretty poor from…

The process has been pretty poor from the start, especially with communication. I asked to add updated photos, which were never done, and the agents showing the property didn't explain all the features of the property to potential buyers.The move managers communication has been poor throughout and even yesterday when I called the office to ask for the move manager, I was told I would get a call back but have not had a call back. This seems to have been the experience throughout the process and I feel very disappointed with the overall experience with Gibbs Gillespie as I thought I had signed up to a reputable estate agent.

Ellesh · 29 October 2024

★★★★★ 1/5

Trustpilot

Unsupportive

I was renting a property for 3 years. The service received was horrendous. I had a leaking roof for 3 years. (I lived in a flat in the 4th floor) when it would rain there would be a constant leak from the spot light. Yet nothing more than an engineer coming to look at the light was done. Because of this dangerous risk I had removed the light bulb to stop a short circuit and potential being electrocuted. They tried to charge me to put the light bulb back in. They didn’t even want to rectify the issue for the next tenants. Be careful when leaving the property they are looking for any excuse to retain your deposit. I had the apartment professionally cleaned, however there was a bit of dirt on the counter in the bathroom after emptying the property and they were trying to charge me over £270 for this. They have been prolonging giving my deposit back. I received my deposit over 2 months after I moved out.

M · 22 October 2024

★★★★★ 5/5

Trustpilot

A Job Well Done

I just wanna say Thank You for a job well done and I wanna thank Joe Hill for dealing with my flat and giving me all the help that he could to sell my property. I wouldn't have done it without his help and I will definitely contact him again in the future. It was a pleasure doing business with Gibbs Gillespie. Well done guys👏🏼👏🏼👏🏼

Cez · 30 July 2022

★★★★★ 5/5

Trustpilot

Highly Recommended

pritesh was our agent and he was being very helpful and supportive throughout .. overall experience was so smooth

Danish · 30 June 2026

★★★★★ 5/5

Google

Fantastic experience using Gibbs Gillespie in finding a tenant for my property and managing any issues on my behalf. I am regularly kept updated and receive inventories/photo reports twice a year. Satyen Lakhani is superb and a pleasure to deal with

Ben · 14 May 2024

★★★★★ 5/5

Trustpilot

Really helpful & professional service

Once our purchase offer was accepted and Danielle was appointed as our point of contact, she was so instrumental in ensuring the sale went through. She always kept us updated, responded to all calls and requests, and kept in constant contact with both sides solicitors to help whenever we experienced issues that needed resolving. The purchase was not made easy by the sellers solicitor who was really slow, but throughout Danielle helped wherever she could to speed matters up and ensure we reach a successful sale. I was really impressed with the whole experience of our purchase and would have no hesitation n recommending Gibbs Gillespie.

Paul · 25 November 2023

★★★★★ 1/5

Google

Rental properties department never reply queries, I had to fill a form to book a view that got the question “ are you British” even I am, I don’t think should be a relevant question as people should not choose who can view a property by their citizenship I’ve submitted more than 10 queries for different properties and I never received any email or call back to offer any property . I have a permanent job, a good income , and and excellent credit score I’ve called them this morning and a “Mr” asked questions like: do you need to give notice in your actual property . I said NO, and I can move soon .Even thought he continuous insisting and interrogating why ? If a said “no notice” that means NO. Is it because I don’t have a British accent ? Do I need to tell that I’m divorcing, that I can leave and why I can leave ? That’s difficult to understand why people don’t focus on make more business , reply to customers offering similar properties, reply to emails and, instead , losing time with inappropriate questions. So many nice state agencies that I don bother anymore to find a property with Rickmansworth Gibbs

Tania · 25 September 2024

★★★★★ 4/5

Trustpilot

The agency is forcing the NDO option…

The agency is selling the NDO option to landords and forcing tenants to accept it. It means that you are covering an expense that should be covered by the landlord . If you are paying a deposit you get the depostit back at the end of the tenancy. This does not happen with NDO option. You have thrown away about £1500 over a two year rental agreement.Its deceptive and unethical way of operating. Update. I have spoken to the agency and it appears that the landlord misunderstood the options. Happy with agencys response and their dealing with the issue. (My problem is the concept of the NDO option)

Amelia · 23 September 2024

★★★★★ 5/5

Google

Henry Charter is doing an amazing job with us, delivering a customer service to such a specific level of details never experienced before. We came across with one flat and from that, he could scan our preferences and managed to always send us the perfect options for what we like. We haven´t find our flat yet, but we are very confident Henry will support us till there.PositiveResponsiveness, Quality, Professionalism, Value

Luana · 15 June 2021

★★★★★ 5/5

Trustpilot

Cannot fault a thing

Thank you SO much to Lucy and Danielle for all of your help from start to finish! Your communication / responses and updates were professional, timely and really helpful in progressing my purchase. Danielle also helped me secure and arrange a survey on my behalf too which was convenient and smooth. Towards the end especially, I appreciated Lucy doing all that she could, to push for and ensure I met my deadline before my mortgage expired! It helped relieve some stress :). Thank you both again :).

Simran · 23 October 2023

★★★★★ 5/5

Trustpilot

Great experience

My experience of Gibbs Gillespie has been really positive - each of the team who have supported me during my sale and purchase have been instrumental to getting the transaction over the line. Huge thanks to Sam Robbins for helping me navigate the buying process and getting be back on track when circumstances changed. My Move Manager, Luca Beltrami, was fantastic at pushing the process forward and liaising with the many stakeholders on each side. I appreciated Gibbs Gillespie having a slick processes, too, as not every company has this even in 2023. Moving home is always stressful so I am grateful for their support. Their deep understanding of the market and of people is really strong.

Ms · 28 September 2023

★★★★★ 1/5

Trustpilot

No show to a viewing appointment

I’m looking for a house to buy and I got a viewing appointment from their Uxbridge branch. My appointment was today (17th of Aug) at 10:00 and despite my efforts to reach out to them during weekdays; to confirm my appointment nobody got back to me until Friday afternoon. I received a text message reminding my appointment with a post code. I went to the location via google maps and when I was at the location I realised the marker is taking me somewhere irrelevant. I tried to contact with the branch and the person answered told me their friend is on the way and will meet me at the block and when he said that it was already 10 past. I clearly told him I can’t find the location, so I need to contact with their friend. He hung up by saying his friend will contact me. Nobody get me and when I called back 10 or so min later nobody answered the phone. I’m very frustrated that I wasted my valuable time to go to the viewing despite their careless attitude. This unacceptable behaviour can be because someone thought not contacting with a customer is the best approach, but regardless who did what I want to give my feedback in here to warn other potential customers . This company has all the voice recordings and my reminder email. Because they claim phone calls may recorded for training purposes, I suggest them to take this as a study. I’m very much shocked, surprised and still can’t believe they are still in the market by this much ignoring their customers. Will never work with them ever again and I’ll warn my friends about this company.

ASLIHAN · 18 August 2024

★★★★★ 5/5

Trustpilot

Dream team for dream home

To buy your own house is one of the biggest dreams of your life. And the journey to do that always requires help, support and efforts of many- both your family members and a few outsiders alike. In this process we met Mr. Grant Pettersson from Gibbs Gillespie to buy our dream home. What defines them aptly is their highly professional services, with a personal touch. Another great thing is they know that how delicate and vital the whole pricess is, for all the parties involved. Thank you Grant and the whole team of Gibbs Gillespie, Stanmore for making this dream come true with your unflinching support, zeal and enthusiasm. Now I consider you as a part of my extended family. Hope our paths cross again!

Siddharth · 19 September 2023

★★★★★ 5/5

Google

I’m very pleased I chose Gibbs Gillespie as the estate agent to sell my property. George and the team gave me regular updates on the progress of the sale and went above and beyond to help the sale proceed. I’d highly recommend them.

Vanessa · 15 January 2024

★★★★★ 3/5

Trustpilot

I let my property through Gibbs and…

I let my property through Gibbs and after 4 years , I was very disappointed by the overal performance of the company , specially since the Roman estate agents took over the accounts , I had to chase up the accounts for rent arrears .they lost my duplicate keys there were holding ,

Mr · 17 May 2026

★★★★★ 5/5

Google

George at Gibbs Gillespie was outstanding from start to finish. He was incredibly efficient, professional, and always friendly, which made the whole process so much easier... He went above and beyond, particularly when handling difficult …

Dannielle · 16 January 2026

★★★★★ 5/5

Google

Nick Walker is a superstar. Pleasure to deal with and a cut above the many agents we interacted with throughout the buy and sell process. Can’t believe I’m writing a review for an estate agent! He’s that good.

S · 14 April 2024

★★★★★ 5/5

Trustpilot

Big big Thank you to Josh Reynolds

Big big Thank you to Josh Reynolds. I would like to take this opportunity to thank Josh Reynolds from Gibbs Gillespee. The service which I received was second to none. I was beyond satisfied with the commitment he delivered in buying my new home. Josh delivered an amazing service, And I would highly recommend Gibbs Gillespee (Josh Reynolds) with out a second thought. Best Estate Agent, 11 out of 10 from me.

B · 9 January 2020

★★★★★ 2/5

Trustpilot

Disappointing experience

We both sold our flat and bought our house through Gibbs Gillespie and we were quite disappointed with the service both times.

· 29 April 2026