Trusted Agent profile · Rickmansworth
★★★★★
864 reviews across 2 platforms
3 Odeon Parade, High Street, Rickmansworth, WD3 1EE
Gibbs Gillespie's office in Rickmansworth, at 3 Odeon Parade, is rated 4.2 out of 5 across 864 reviews on two platforms, including 406 Google reviews rated 4.7.
Every review we hold for the Rickmansworth office, from every platform, shown as written. First names only.
5/5
GoogleThank you to Nicholas Walker and the Gibbs Gillespie team for helping us with the purchase of our beautiful new home! They were incredibly helpful in guiding us through the process and solving any issues that came up along the way. Highly recommend!
Dear Vithya Para Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDon't bother...
Shown a property in which I thought an agent would shown me the rental.Turned out it was Lorraine who only did Saturdays and was of no help at all. She wanted to stay outside the property whilst the tenant sold me the rental. She knew nothing about the property and couldn't understand what Lorraine was even doing there. Absolutely useless. Phoned the office to provide feedback to Sophie, who told me I was being unresonable when I asked why a qualified agent wasn't there on site. She then told me she had a other appointment to get to and put the phone down.Absolutely clueless.
Dear 'Unhappy Customer',We are sorry to learn of your comments and rest assured, we take these matters very seriously. Unfortunately, we have no record or recollection of your experience with us, nor can we verify anything about your identity from your name in our records. If you have done business with us, we would like to investigate your claim further and put things right. Please contact our customer service team immediately at customerservice@gibbs-gillespie.co.uk so that we can resolve this issue. We look forward to hearing from you.Kind regards,The Gibbs Gillespie Team
5/5
GoogleThe overall experience we had with Gibbs Gillespie was quite pleasing and smooth. The staff member we dealt with, Sophie Cook, was terrific with exceptional customer service and professionalism. Despite the holiday season during the end of December, we were able to complete the formalities, thanks to the superb follow up from Sophie and the team. We thank Gibbs Gillespie for their support and confidently recommend them for their services.PositiveResponsiveness, Professionalism
Dear Joseph, we're happy you found our staff to be so supportive during your experience here at Gibbs Gillespie. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotAqib at Gibbs Gillespie gave honest…
Aqib at Gibbs Gillespie gave honest advice on the state of the market and was pro active to bring prospective viewers in. This resulted in the house being sold very quickly.
Dear Ruby We greatly appreciate your 5-star review and the time you took to share your experience with Aqib. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
4/5
Trustpilotvery helpful but sometime had to chase…
very helpful but sometime had to chase for certain things
Dear Customer, Thank you for your feedback. We’re pleased to hear you found our team helpful, and we appreciate your comments regarding communication and follow-ups. We always aim to provide a smooth and responsive service, and your feedback helps us continue to improve. Kind regards, The Gibbs Gillespie Gerrards Cross Team
5/5
TrustpilotSelling Your House Made Easy
Cannot say enough about the wonderful team at Gibbs Gillespie Gerrards Cross Branch. Absolute professionals in every detail . Kept us up to date with each step of the way. There were no surprises and that certainly made us comfortable with the whole process.
Dear CarloCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving the Gerrards Cross Team a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotWe had a issue with our boiler and no…
We had a issue with our boiler and no hot water.. it was scary because our boiler was making noises.. I really want to thank Divina Cole who really helped me with quick response with no chasing at all.. just one phone call and Divina Cole made sure the technicians able to sort my issue within 24hrs of time. I would recommend to use this service. Excellent service well done.
Dear Manjula Mallysetty,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are always more than happy to assist you if anything else comes up. Take care! Many thanks, Property Management
1/5
TrustpilotWhen renting our apartment we decided…
When renting our apartment we decided to go with agency so if they was any problem we could contact them on arrival to the apartment the day we were picking up the keys we had a look around the walls in the kitchen were filthy the windows also we were told the landlord would not be fixing these problems at this time we moved in on a Saturday to find out Sunday the shower was leaking down inside the bath creating a smell due to long time leaking to report a problem you have to take video and upload to a web site and wait to be contacted every thing is put down to covid but they still want full rent when we contacted gibb and gilispy the girl Nicole was so rude and was raising her voice to me this went on for three months until we seeked legal advice and got our contract dissolved never again would I recommend them they are supposed to view property before let’s and this was not the case just money grabbing beware
Dear Sheila,We are disappointed that you were unhappy with our service. Having reviewed the notes in relation to your Tenancy, I can see the works were delayed at yours and the other Tenant’s request. The Landlord was willing to arrange works immediately, however restrictions on access and works were in place as per your instructions.Under Covid guidelines, the works were permitted to be completed and the Landlord required quotes for insurance purposes. You requested this work was put on hold over your concerns about Covid, despite our assurance to you that all the necessary safety precautions would be followed. I can confirm that we have only communicated via email, but I can see on our system that you did have a conversation with one of our property managers, and you have my assurance that I will be looking into this matter separately. I appreciate you bringing this matter to my attention.Kind regards,Nicola Martin
5/5
TrustpilotMassive thank you to Davina Cole!
Massive thank you to Davina Cole!I wasn’t sure how the pet side of things worked. I had reached out to Davina, who is very polite and helpful. She helped me with my queries and request, thanks to her and the kind landlord we have 2 beautiful kittens. My family and I are very grateful. I’ve never used an estate agent before. So considering this is my first experience, I am actually very happy overall with all the services provided. All team members are very friendly and professional.
5/5
TrustpilotLetting Agents
Excellent service from Gibbs as letting agents, from initial conversations/valuations and right through the tenancy process. Exceptional service from Richard Frost at the Gerrards Cross Branch.
Dear Matt, Thank you for your 5-star review. We’re delighted to hear that you received excellent service from Gibbs Gillespie throughout your letting journey, from the initial valuation right through to the tenancy process. It’s especially great to know that Richard Frost provided such exceptional support at the Gerrards Cross branch. We really appreciate your kind feedback and will be sure to share your comments with Richard and the team. The Team at Gibbs Gillespie Gerrards Cross
5/5
GoogleGreat service from Hayden and the sales team. I sold my property through them. They always responded to calls and emails quickly and were professional throughout. Would recommend them for anyone wanting to sell their property
Dear Keval Patel We greatly appreciate your 5-star review and the time you took to share your experience with Hayden. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleGibbs Gillespie has been an outstanding estate agency to partner with. Their meticulous management of our sale and purchase significantly contributed to securing our dream home. I highly recommend other sellers and buyers to engage with this Rickmansworth branch, especially George and Cathryn.
Dear Rachel Jackson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful office and priceless move manager!
I found the Ruislip office to be very communicitave and helpful throughout the process. Our estate agent, Peter West, was happy to explain decisions and their reasoning in depth with me, as I have a lot of experience with estate agents and have been burned more than once. Luca hs been utterly priceless! I couldn't understand why we were allocated a Move Manager, but throughout this process of probate and inept solicitors he's has effectively been hearding cats, and keeping everything moving! He as been open, communicative, persistent and patient and very much recommended!
Dear J SteerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Luca and Peter a 5 star rating! Many thanksCustomer Care Team
5/5
GooglePositive experience from a professional team delivering on commitments ' Impressed with the connectivity of the team. They support the buyer through the entire process and I found the team to always be connected & informed on the updated status. George leads a very reliable team that delivered what they committed to. James is a fantastic agent - highly recommended! Overall positive experience and definitely would use Gibbs again whether buying or selling.PositiveResponsiveness, Quality, Professionalism
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotWorst estate agents in town
Worst estate agents in town. Completely incapable of handling a deal. They wasted two months with no progress, and I had to constantly tell them what to do and what questions to ask the sellers. Customer service was awful, especially from Aqib. Very disappointing experience.
Dear le fpurteen We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards Customer Care Team
1/5
GoogleOur agent was called Naz. Me, my mrs and my newborn stayed 40 mins at the place where we wanted to view, but she never turned up despite the email confirmation. Very poor service. I don’t recommend them to anyone.
Dear Kamzi, We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with Pritesh at Gibbs Gillespie, from the property viewing stage right up to moving in. I expressed interest in a property nearly a month in advance to ensure everything would be ready for my move to London and the start of my new job, but the process was chaotic and frustrating.The Gibbs Gillespie portal was faulty and caused significant delays in verifying my details. It repeatedly showed incorrect information about my employment status, making it difficult for Pritesh to believe my explanations. On multiple occasions, Pritesh accessed the wrong profile and provided me with irrelevant information, which only added to the confusion.As the moving date approached, I still had no confirmation that the deal was finalized. This uncertainty forced me to start exploring alternative options, which was incredibly stressful. Throughout this ordeal, the blame was conveniently shifted to the landlord, with claims that they were taking time to approve documents, something I found hard to believe.On the day of moving in, I asked Pritesh for some flexibility to meet me at the property to hand over the keys, as I had a removals van ready to unload my belongings. Instead, I was told I had to visit the Gibbs Gillespie office to provide my passport for photocopying. This delay meant I had to unload everything myself despite having paid for the service.After moving in, my attempts to contact Pritesh about unresolved issues, such as rusty locks and the lack of professional cleaning, have been ignored.If you're looking for a new home, I cannot recommend Gibbs Gillespie based on my experience. The lack of organization, poor communication, and lack of accountability made this process unnecessarily difficult.
Dear SahilWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
GoogleThank you so much to Gibbs Gillespie Rickmansworth for all their help and advice throughout our first house buying process. Especially thank you to Nick who was always dedicated to us as first time buyers and happy to answer our many questions. Would thoroughly recommend !
Dear Fiona Kendall Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGibbs Gillespie I am happy to highly recommend. The sale of my property was complex but they provided continual support and advice, always available to speak and give updates while managing all expectations and timeframes. George Callaghan was my agent and I cannot speak highly enough of his expertise in the field, I will definitely be using his services again in the future when buying or selling a property.
Dear Luke, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleNick and Catherine were above and beyond in terms of their professionalism, efficiency and transparency. We couldn’t have bought our dream home without them! Ameeta our move manager was also exceptional. All in all, 10/10 experience.
Dear Sanaz Thomas Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotScammers.
I don't want to influence anyone, it's just my opinion, they are thieves, they don't respect the contract, in the contract I stipulated that the rent can be increased by a maximum of 5% for two years, they increase it by 7.5%, I drew their attention and they don't care, I requested a problem related to the toilet bowl, it just stays fixed in the floor, it's rotten, I requested this in September and it's December and nothing has been finalized, I have unresolved problems for almost 4 years, but they gave me a registration number. In short, beware of them, they are scammers.
Dear DragosWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
1/5
TrustpilotAre they legal??
My experience with these Estate Agents, together with reading so many negative comments in this section, says it all: Gibbs Gillespie is an agency NOT TO BE TRUSTED and THEY ARE DISCRIMINATORY.Commenting and exchanging experiences with other people who have dealt with these agents, we have come to the conclusion that THERE IS A LOT OF CORRUPTION in this agency, both in the sale of properties and in the rental sector.For example, how can it be understood that a family (that I know) is told that they cannot rent a house for £2600 a month because they have (only-??-) an income of £85000 a year and they think that is not enough (??)...and they do not take into account their savings...BUT they are told that "if they pay 6/12 months' up-front rent in advance then, they are welcome to rent their properties and do not need to look at anything else (?)"...I think this company is not to be trusted. I would not be surprised if only fraudsters and corrupt people can do business with them:One for Another.
Dear ErnanWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team
5/5
TrustpilotGibbs Lettings
Richard and Charlotte are excellent at what they do best, i.e. lettings! Very knowledgeable and always on hand to help with tenant's demands!
Dear Niral, Thank you for your 5-star review. We’re delighted to hear your kind feedback about Richard and Charlotte at Gibbs Gillespie Gerrards Cross. It’s great to know their knowledge and support have made your lettings experience a positive one and that they are always on hand to help when needed. We really appreciate your comments and will be sure to share your feedback with Richard, Charlotte, and the team. The Team at Gibbs Gillespie Gerrards Cross
1/5
GoogleTL;DR: Estate agent said we were going to a tenanted flat but it was actually a flat where somebody had evidently passed and had not been found for a while after the fact. Flat still smelt strongly of decay. Accompanied a friend to a viewing under the guise of the place being tenanted as a few days before our visit, the estate agent, Cathryn, said she needed to check with the tenants to see if our viewing time was ok. When we got to the so-called tenanted flat, it was double bolted. When we were let inside by the groundskeeper, despite all the windows being open, there was an overpowering stench of DECAY. As we got to the main bedroom, I noticed they had excavated the flooring in the bathroom. Despite that, there was still a humongous patch of brown on the floor. I suspect that the poor soul who lived there had passed away in the flat, in that spot, and had unfortunately NOT BEEN FOUND FOR A WHILE. My friend never got so much as a courtesy post-viewing phone call from the estate agent, never mind an apology for the misinformation and bringing us to a horror scene. My friend asked to exercise her GDPR rights and for Gibbs Gillespie to remove all her details from their system, and the estate agent handling the case said that they did not have her details. Fast forward to this review being posted, my friend posted a similar one, she got a call from the regional sales manager in June. So much for not having details on file…
Dear Di Lo, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
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