Every review we hold for the Rickmansworth office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBad communication and unprofessional
I went to buy a property through this agent and all good to start with. Put an offer on the property and waited 2 weeks to hear back to say it had been accepted. A month passes with the agent avoiding my calls despite me chasing, leaving messages and even putting an ultimatum to the only person who would speak to me which was the trainee they had showing me round when I viewed the property. I ultimately pulled out despite all the work done by brokers, solicitors and mortgage provider which left me in an awkward position to deal with the aftermath. I wouldn't trust them as far as you can throw them. AVOID THEM and definitely don't believe anything they say.
Jennifers · 27 July 2016
★★★★★ 5/5
GoogleGibbs Gillespie Rickmansworth were excellent from start to finish of our sale. Very professional, kept us informed throughout. I would definitely recommend! Big thank you to Tom, Philip and Josh.
Shireen · 15 June 2018
★★★★★ 4/5
GoogleIsaac was really helpful when me and my friend were looking for a flat. Was quick to call back with answers for anything that needed to be researched
Matthew · 15 June 2019
★★★★★ 5/5
TrustpilotI really can't thank Gibbs Gillespie…
I really can't thank Gibbs Gillespie enough for all their hard work and unending patience. The house we were selling wasn't exactly the easiest property to market but they've done a fantastic job and we're now on our way to completion. Thank you.
Lynn · 31 January 2024
★★★★★ 1/5
TrustpilotPoor customer service and company
Non-existent. Have been emailing for weeks about properties and get no reply. When calling I get told I will get a call back and no one ever does. Awful estate agents and will be letting others know to avoid.
Jessica · 28 November 2020
Agent replied · 13 June 2024
Dear Jessica,We're sorry to hear about your recent experience and we would like to make things right. Could you please let me know which office you have been dealing with and I will look into this?Kind regards,Jo
★★★★★ 5/5
TrustpilotExcellent service from David Hewinson
Excellent service from David Hewinson. Very professional, great communication and helped move the whole process along smoothly to completion. Will definitely do more business in the future.
Bhupinder · 26 October 2022
Agent replied · 13 June 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat letting service and advice (Satyen Lakhani - Rickmansworth branch)
I just wanted to post a few lines about Satyen's help in negotiating a favourable Lettings contract for me.He has always been super helpful and tenacious; and happy to go above and beyond in order to help out a client.
Quinton · 26 March 2024
★★★★★ 3/5
TrustpilotA decent sales team let down by a poor…
A decent sales team let down by a poor Lettings team especially a certain CT; she thinks she knows better than her customers.
Jon · 14 February 2023
Agent replied · 13 June 2024
Hi Jon Arno, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
★★★★★ 1/5
TrustpilotPoor Service
I was a tenant in Hatch End and had very poor service. Very slow to deal with issues, especially if they involved the building management company. But very quick to take every pound they can justify off your deposit.
Graham · 18 August 2020
Agent replied · 13 June 2024
Dear Graham,We can see we responded to your complaint in January and we explained we could not find fault in our handling of these matters and cannot fault the customer service provided to you.We empathise you are frustrated, however your dissatisfaction relates to actions/non-action from Mayfords Block Management which we are not in a position to comment on. We are satisfied we followed up with Mayfords on your behalf and we updated you accordingly.Finally, I can see you have agreed the deposit deductions and the deductions proposed are inline with the TDS guidelines and Landlord's request.Kind regards.
★★★★★ 1/5
TrustpilotUnauthorized deductions of rental…
Unauthorized deductions of rental without prior notification or agreement, and they carried on for three months before getting resolved despite complaining on day 1 when illegal deductions was made.Avoid it if you don't want sub-standard Services from estate agent.
Vincent · 28 March 2024
★★★★★ 5/5
TrustpilotI would recommend Gibbs Gillespie with…
I would recommend Gibbs Gillespie with confidence.My sales manager at the company was excellent and there with any advice that I needed. I couldn't fault my experience with Gibbs Gillespie.
Sheila · 4 May 2022
Agent replied · 13 June 2024
Dear Sheila,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 1/5
GoogleI asked to view a property but because my property wasn't up for sale yet they refused to show me the property they were selling so unless there is guarantee money for them not interested
Ionut · 14 June 2021
Agent replied · 13 June 2024
Dear Ionut
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI would strongly recommend Gibbs Gillespie. I've had a fantastic service throughout. A great team always willing to help, a big thanks to Ashley Stephens for everything.
Lui · 15 June 2018
★★★★★ 5/5
TrustpilotDanny Bedborough helped me out a lot…
Danny Bedborough helped me out a lot with my want to move into a new property. He was patient and explained the process very clearly to me, as well as giving me good advice on how to approach moving in
Nadi · 19 February 2024
★★★★★ 5/5
GoogleDelighted to finally complete on our house sale. A big thank you to Will Curling and the team for concluding the sale discreetly as requested.
Richard · 15 June 2019
★★★★★ 5/5
GoogleProfessional, honest and always available either via email or on the phone - what else can you ask for from an Estate Agent? Over the last few years I've been working very closely with Will, Tom and Phil. Each one of them are fabulous, they are know what's happening with regards to a sale/purchase journey, there's no need to start a conversation all over again - just superb! Can't rate them high enough...
James · 15 June 2019
★★★★★ 5/5
GoogleGreat team, well researched and very proactive. Henry was incredibly helpful and we found a rental very quickly.
Robert · 15 June 2021
★★★★★ 1/5
TrustpilotI with I could give 0 to a guy called…
I with I could give 0 to a guy called Mark and a girl called Georgia. Awful, unprofessional human beings!!!
Lydia · 29 March 2023
Agent replied · 13 June 2024
Dear Lydia White,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 4/5
GoogleA first time experience finding a rental property for us. Isaac was responsive and available to answer all questions we had (quite a few!). Would recommend.
Emily · 16 June 2018
★★★★★ 5/5
GoogleWould like to thank Isaac Wren for helping us renting a flat after a long search. He's been very responsive and provided a very good service.
Roxanne · 15 June 2018
★★★★★ 5/5
TrustpilotI am very satisfied with the service…
I am very satisfied with the service received and big thanks to sell manager David and moving Manager Kasha for their dedicated service all the way.
Omar · 26 July 2022
Agent replied · 13 June 2024
Dear Omar Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 2/5
TrustpilotPoor comms after appointing the agent.
Good comms up until we signed for the agent to sell the house. After that things went downhill. Right now I’m trying to talk to the agent about a low ball offer we received. Still waiting (3 hours) for them to call back.
Paul · 6 November 2023
★★★★★ 5/5
GoogleDealt with Isaac Wren at Gibbs Gillespie Rickmansworth, made the whole process very quick, especially with the such short timeframes we had to work with
Daniel · 15 June 2018
★★★★★ 5/5
TrustpilotHighly recommend Gibbs Gillespie
We have used Gibbs Gillespie for over 15 years. To sell properties but more recently to let our property and they have always delivered. The team are reliable, communicate consistently and very approachable. Victoria and Kelly in the Lettings office have always gone above and beyond to ensure our needs are met. Highly recommend Gibbs Gillespie.
Kajal · 16 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
