Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBottom line, it is about them not you.
Stayed in a Kew 2-bed garden flat for 4 months during a home renovation.
CC · 27 December 2024
Agent replied · 23 October 2025
Thank you for taking the time to share your feedback regarding your recent stay in our Kew 2-bed garden flat. We appreciate you highlighting the positive aspects of your experience, such as the ease of booking and the overall condition of the property.
We sincerely apologize if any of our interactions or procedures caused you frustration or made you feel less than valued. We understand that living in a rental property, especially for an extended period, requires careful communication and consideration.
Regarding the specific issues you raised:
Patio Door Issue: We apologize for the delay in addressing this. We strive to resolve maintenance issues promptly and appreciate your patience in this matter.
Gardener Access: We acknowledge that our communication regarding the gardener's visits could have been more transparent. We understand that prior notice and obtaining your consent are essential. We will review our internal procedures to ensure this does not happen again.
Early Check-Out: We understand your disappointment regarding the inability to receive a full refund for the unused portion of your extended stay. Our cancellation policy is in place to mitigate the risk of financial loss for our business. We apologize if this policy caused any inconvenience.
We also apologize for the misunderstanding regarding the check-out cleaning. Our intention was to ensure the property was prepared for the next guest in accordance with our standard procedures.
We value your feedback and will use it to improve our services. We are committed to providing a positive and enjoyable experience for all our guests.
★★★★★ 5/5
GoogleThe team at smarter rent have been absolutely phenomenal. In a very stressful relocation process they were the silver lining in our cloud. They were quick and efficient. We dealt with several people as we had some complexed requests and they were all amazing. Thank you to an amazing tram going above and beyond - Heather, Sophie, Abbie! What a great team. This company os professional and quick to respond. Highly recommended
Vasti · 27 July 2023
★★★★★ 5/5
GoogleWe had a great experience with Smarter Rent, renting a property for three months in Maidenhead when new to the area. From starting the lease to ending it the process was extremely easy and well organized. The flat was spotless, well furnished and in a great location. If we needed anything they were always there for us. It worked out perfectly for us and we would definitely use Smarter Rent again. Highly recommend.
Mark · 22 June 2023
★★★★★ 5/5
GoogleWe used smarter rent for a short let while renovating and found them extremely approachable and flexible. Any queries we had were always answered promptly and the deposit returned swiftly.
Joe · 23 January 2024
Agent replied · 21 June 2024
Hi Joe - We are so pleased you had a great experience. Thank you so much for sharing a positive review.
The Smarter Rent Team
★★★★★ 1/5
TrustpilotThis company is not to be trusted.
This company is a joke. Based in Maidenhead they are to be avoided. Unprofessional and cheap. Their agent Yusuf Omar in particular is a liar. Never answered messages, lied about receiving emails and phone call messages then tells me the property I needed to secure went 5 minutes before I finally tracked him down and got him on the phone. Unprofessional and to be avoided at all costs. I complained to senior management in writing and did not even receive a reply.
Chris · 18 July 2022
★★★★★ 5/5
GoogleGreat team at Smarter Rent, who ensured we had an enjoyable stay. Effective and efficient service. Highly recommend Abbie Cave and Team!
Shannon · 22 June 2023
★★★★★ 1/5
GoogleCommunication applauding, constantly re sending emails for reply. Holding deposit was only not returned but no explanation as to why. Cannot get a response from this company.
Would not recommend due to lack of information and guidance provided. You are better going to a more reputable letting company in Maidenhead who have more knowledge and experience when dealing with matters outside the norm.
Emmersons, smartrent and whatever they call themselves next month. Says it all really, stick with the professional long established agents who know what they are doing. If I could give no stars I would.
Justina · 22 June 2022
★★★★★ 5/5
GoogleI have worked with Adrian on many properties - he is really knowledgeable and provides a first class service to clients.
Candice · 22 June 2023
★★★★★ 5/5
TrustpilotGreat experience.
We had a great experience with Smarter Rent, renting a property for three months in Maidenhead when new to the area. From starting the lease to ending it the process was extremely easy and well organized. The flat was spotless, well furnished and in a great location. If we needed anything they were always there for us. It worked out perfectly for us and we would definitely use Smarter Rent again. Highly recommend.
Mark · 23 December 2022
★★★★★ 5/5
GoogleFor nearly twenty years Emmersons took care of my cottage in Maidenhead and they were wonderful. My cottage could not have been looked after better, Stephen and his team were thorough, professional and friendly - a five star service!
ShonaH
David · 22 June 2020
★★★★★ 5/5
GoogleThank you for your support, involvement and services. Although I've been with Emmerson for less than a year, they have been by far THE BEST. I have been living with rent for 6 years now and never have I had an agency so involved acting with professionalism and care towards the tenants the way you do. Your services are outstanding and your team is brilliant. They are amazing at communicating and sorting things out. I have moved during the pandemic and everything went so smoothly with no delays or pushbacks.
Thank you again to the entire team for their hard work and good luck to the new owners Alex and Adrian.
Best wishes.PositiveResponsiveness, Quality, Professionalism, Value
Raluca · 25 August 2021
★★★★★ 5/5
GoogleWe rented a property in Ryves Avenue Yateley for six months and found smarter rent a great company to deal with. We had a couple of minor requests when we first moved in and they were addressed immediately.
A nice quiet location very close to local amenities.
Highly recommended
Nigel · 22 May 2024
★★★★★ 5/5
GoogleI've used Emmersons to find and manage my tenants for 5 years. They had the fairest terms of all the the estate agents I approached. Their team get to know you and your property and they helped look after it to my exacting standards ( important as I was moving back to the property: it was not just an investment, it was my home). Their team of tradesmen were super responsive and kept the tenants happy too. I would use them again in a heartbeat if I had to move away temporarily a second time.PositiveResponsiveness, Professionalism, Value
Catherine · 22 June 2021
★★★★★ 5/5
GoogleI rented a place in Surrey with Smarter Rent and they were excellent. They were very responsive when I had a problem and had it solved straight away. The house was clean and exactly as depicted in the photos.
Emma · 16 October 2024
★★★★★ 1/5
GoogleAgent visited yesterday. Took pics.Said prop was ideal. Today, im told 1 room too small .Room measures 16ftl x11w! Defo ulterior reasons.
Ada · 25 September 2023
Agent replied · 21 June 2024
Hi Ada - I am sorry you feel you have not had a good experience. As an agency, we have incredibly high standards. We are open that we turn away more properties than we take on. As discussed - We felt your property was too expensive & the quality level was not high enough. Your property is on with two agents and following a price reduction it has not rented. We do focus on creating a great experience for Tenants and we felt your property would fall short of this.
We have done our best to explain this to you in a polite & professional way.
On a personal note, as one of the founders of the business, we have worked incredibly hard to build a good business. One that genuinely gives a great service to Owners & Tenants. As shown by the vast majority of our reviews.
Hopefully people will read the rest of our reviews and see that the vast majority of Owners & Tenants love our service.
We wish you the best with your property.
★★★★★ 5/5
GoogleThe smarter rent team were so unbelievably wonderful to deal with. They are so fast and helpful with any issues, so friendly and approachable!
I would 100% go to them again and have recommended them to all of my friends and family.
Very professional company with a friendly approach.
Bailey · 24 December 2023
★★★★★ 5/5
GoogleMy parents stayed in a property from Smarter Rent for about 3 weeks and it was a lovely experience for them. They were very quick in responding and resolving issues.
5 star worthy.
Ifeyinwa · 23 September 2024
★★★★★ 5/5
GoogleWe stayed in one of Smarter Rent houses in Bracknell for a few months whilst we refurbished our own home. The house was perfect and had everything we needed and the team were super helpful in making the stay comfortable.
Kseniia · 22 May 2024
★★★★★ 4/5
GoogleVery convenient and well-looked after property. Only downside was it ended up being very expensive for the period we stayed (2 months) at the property but other than that, no complaints.
Andrew · 23 September 2024
★★★★★ 5/5
GoogleAll aspects of my interaction with Adrian, Heather and the Smarter Rent team were very professional and sensible. We have completed a 3-month rental on a very well managed and presented house and would fully recommend anyone to work with the Smarter Rent team. Great experience and a quality company.
Christian Hogg
Rugby · 22 June 2023
★★★★★ 5/5
GoogleWe rented through Emmersons for 4 years up until we bought our own place.
They have been a delight to deal with and have always been there for us when we needed something. Much more professional than any of the competitors in the area.
The go-to company for all things estate in the area.
10/10 would use again anytime
Thank you all working at Emmersons.PositiveResponsiveness, Quality, Professionalism, Value
Loo · 22 June 2021
★★★★★ 5/5
GoogleI rented a property through Emmersons and also dealt with them when I vacated.
I always felt like I was more than just another tenant. Whenever there were any issues, they were addressed immediately with warmth and concern.
When visiting the agency, it felt more like a family with a professional but easy manner, rather than your typical office.
Recently, they worked hard to try and fine me new accommodation.
Chris · 22 June 2020
★★★★★ 5/5
GoogleReally enjoyed our time perfect position for all amenities
Martin · 17 May 2025
★★★★★ 5/5
GoogleAt a time where all I had was uncertainty, emerson's helped one of the worst times be a little more tolerable.
From help moving in , great communication and the responsiveness when I moved in , I couldn't have asked for more.
When circumstances changed they where as helpful, understanding and fair as I could have ever imagined.
Thank you. Immensely.PositiveResponsiveness, Quality, Professionalism, Value
Jamie · 22 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
