Smarter Rent Limited reviews

★★★★★ 5/5

Google

Von from Smarter Rent has gone above and beyond for us. We have been in a tricky situation where we have struggled to find somewhere to stay whilst our home is being fixed. Von has been extremely helpful, answering any questions we've had, processed everything quickly at short notice and put us at ease knowing we have a lovely property to stay in whilst we are away from our home. Highly recommend Smarter Rent! Thank you for everything! ⭐️

Aimee · 16 April 2026

★★★★★ 5/5

Google

We had a positive experience renting apartments in Wokingham and Bracknell through Smarter Rent. The property management was excellent, and the company was always in touch with us. Many thanks to Adrian, Von, Lisa, Philip, and the entire Smarter Rent team for their support throughout this time.

Rustem · 19 March 2026

★★★★★ 5/5

Google

Such a great company, Von especially went above and beyond to support my mother when needing temporary accommodation after a leak in her home. Mum is very comfortable in the property, feeling very grateful they made a stressful time much more manageable

Tiffany · 16 February 2026

★★★★★ 5/5

Google

I had a great experience with Smarter Rent, and I would especially like to appreciate Von Ayala for her excellent support throughout the process. Everything went very smoothly from start to finish. Von was very professional, …

Ajay · 16 February 2026

★★★★★ 5/5

Google

Ideal home for a family to stay. The place was clean, tidy and full of the essentials needed for a few days. The location is really good as there are many places around the area to take the kids for a day out. An added bonus was the small garden, as my two little ones love playing with their cars on the turf. A great experience and would book again if in the area.

Chris · 12 April 2026

★★★★★ 1/5

Google

So I stayed at an Airbnb provided by smarter rent The host is called Alex. At first glance, everything seem perfect. House is lovely, noticed some dirt on the wall host mentioned. It was a paint job that needs to be done so I ignored it. So on further inspection I realised it was damp about a week into me staying contacted Air Bnb told me to wait till Check out so I did can’t get refund back because apparently it’s not damp, but it clearly is and shouldn’t be open to the public if it’s stamp pass it against the guidelines and actually against the law. Making people aware to speak up when big companies like this. Take advantage of you of vulnerable women. I will attach photos so you could see the damp. Not everything is as perfect as the photo show Speak up when you can.

Zeenat · 23 March 2024

★★★★★ 5/5

Google

Excellent experience! Everything was great and communication was always excellent! I would definitely choose them again! Thank you!

Azul · 2 April 2026

★★★★★ 5/5

Trustpilot

Would I recommend Smarter Rentals

Would I recommend Smarter Rentals? Absolutely! The house had a few minor issues, that were dealt with quickly and efficiently by the team. The house was a temporary fix due to our house being flooded. Von and her team showed empathy, professionalism and kindness throughout our time in the house. I cannot thank them all enough.

Customer · 12 February 2026

★★★★★ 5/5

Google

Huge thanks to Von at Smarter Rent Richmond. He turned a stressful search into a smooth experience. Professional, friendly, and super responsive!

Andrea · 16 January 2026

★★★★★ 1/5

Google

Stayed at 3 properties they managed on behalf of landlords via AirBnb. All had significant issues and were uncontactable. Paid for early check-in, and they agreed a visit with a housing agent, left us almost 2 weeks with no working oven and spent 1 hour trying to find a property due to poor instructions and all contact numbers went straight to voicemail. No follow-up call after leaving several messages. We use AirBnb regularly for work, hands down some of the poorest service I have had while doing so.

Lucas · 16 October 2025

★★★★★ 5/5

Google

We’ve been staying in short-term accommodation managed by Smarter Rent, and I’m very happy to recommend them. We were urgently trying to find a place to bridge the gap while purchasing a property, and I'm delighted that came across Smarter Rent. From the outset, communication has been clear, prompt, and helpful. Any questions or small issues have been dealt with quickly and professionally, which has made a real difference. The property itself is clean, comfortable, and well-equipped, and we’ve settled in really well. I highly recommend Smarter Rent to others who find themselves in need of short-term housing support. It's been a reassuring experience during a stressful time.

Patricia · 25 September 2025

★★★★★ 5/5

Google

We were looking for the serviced apartment-like experience we know from Hong Kong to find somewhere to live for a couple of months while our house was being renovated. It’s not easy to find a company fulfilling this niche but we did find Smarter Rent who have been brilliant. Very helpful finding the right place, the house was in good condition, clean and well stocked. Admin was easy, their cleaners are excellent. Highly recommended.

Neil · 10 June 2025

★★★★★ 4/5

Google

We rented a 2 bed flat in Surrey through Smarter Rent and had an overall positive experience. The flat itself was lovely; very clean when we moved in, nicely furnished, and clearly well looked after. It felt like home right away, and for the price, the quality of both the property and furnishings offered excellent value for money. The team were generally friendly, polite, and responsive, and they were fully accommodating throughout the tenancy. One downside was that we felt quite rushed into moving in. The process moved quickly and we didn’t have as much time or clarity as we would have liked before taking possession of the property. A bit more time and transparency at that stage would have made for a smoother start. We also experienced ongoing issues with the hot water system. Throughout our stay, we were only able to get hot water by turning on the central heating. We raised this several times, and although engineers were sent out, the issue was never fully resolved. While the communication around this was fairly consistent, the lack of a permanent solution was frustrating. That said, the flat itself was a very comfortable place to live, and the furnishings and cleanliness really made a difference. When our next rental property unexpectedly fell through, Smarter Rent were kind enough to extend our stay, and that flexibility helped us out tremendously during a stressful time. Thank you again to the Smarter Rent team for providing a clean, well-equipped home and for being so accommodating when we needed it most :)

Lara · 18 August 2025

★★★★★ 5/5

Google

My family and I stayed in a SmarterRent home in Surrey for ~6 months. We moved from the US to the UK, and we needed a proper home for us and our pets while we completed the selection and purchase of our home in London. We loved our home! It had all of the critical elements a family needs, especially a washer dryer. The house was also reasonably close to convenient grocery choices, parking for our car right out front, an outstanding GP, and easy train access to London. Most importantly, our home was incredibly pet friendly. All of the furnishings were easy to maintain, and caring for the property was simple because it was well decorated and designed to be useable by a family. I have stayed overseas in quality hotels that were not as comfortable or hospitable as our home. We could buy groceries and cook our own dinner. This option was far more flexible and ultimately more affordable than a serviced apartment, and we felt like proper homeowners while living there. And, critical for any pet owner relocating to greater London, PET FRIENDLY!!! Highly recommend, 10/10. I hope this review helps you when planning your move.

David · 10 August 2025

★★★★★ 5/5

Google

Very professional. Von went above and beyond to meet our needs.

Lucy · 16 February 2026

★★★★★ 5/5

Google

We stayed at a house manage by Smarter Rent and we had a great time. The house was very comfortable and it had access to transportation. The smarter Rent team was very helpful with any questions we had provided us with anything we needed. I would certainly recommend them and will be renting from them again in the future

David · 16 February 2026

★★★★★ 2/5

Google

Bottom line, it is about them not you. Stayed in a Kew 2-bed garden flat for 4 months during a home renovation. Positives: when searching and booking, the process was simple and the sales team communicated well online. Booked without irl viewing as is the norm for them; the actual place matched the photos. The property was well situated and well furnished. Price is on the high end but is as expected for a short let with utilities included. The frustrating: all come through during the stay. Ultimately my experience of their support team during the stay is that they treated me as if everything I raised was an inconvenience to them. A non-exhaustive list of these - - Within the first few days of my stay, I first raised the issue that the patio door gets ‘stuck’ when opening / closing. After some back and forth in emails, I was asked to send photos and a video via WhatsApp on the 4th so that they can “troubleshoot”. Nothing back until the 27th when I followed up and finally maintenance was booked. (The guy came and sorted it out simply and was very professional.) - During the first month, I got a call one afternoon while I was out from a support person asking “if / why have I changed the safe lock keyboard combination… the gardener cannot get in…” Which was all very confusing as no-one had informed me that a gardener was coming, much less gotten my permission to enter. Eventually it transpired that while the tenancy contract was clear and I knew that garden maintenance was by Smarter Rent; the contract did not have a bit “...as it should but it was missed (by them as they drew up the contract)” about the gardener coming regularly at certain dates and should be allowed access. So basically to me, they were at risk of being in breach by trying to enter without my permission, infringing on my privacy at the most basic element of a rental. No apology was forthcoming until I complained. - Towards the end of my stay, I needed to extend by 2 weeks which was sorted and paid in full in advance. Then my moving back dates changed and I was able to move back home earlier. I emailed to ask if I can check-out early and get back the money for the days not used. Their policy was strict that they cannot but they offered a % reduction if they can let the property out for those days. By the time I moved out on that earlier date, I never heard back whether those days were let, so assumed not. As I had paid for all those extended dates, the day after I moved out, I went back to tidy up and to give space to the workmen on my property finishing off stuff. While I was there I got a call asking why I was on the property as a cleaner wanted to get in but noticed that someone was inside before coming in. I was confused as no-one informed me that the cleaner was coming and effectively Smarter Rent was “forcing” me out early. Their explanation is that they needed to clean the property to let it out, even though this was not agreed with me. All in all, there are other more minor interactions where each time, I was left feeling as if my reasonable requests as a tenant were something of an irritation. Despite their positioning themselves as a different type of company to others. Which is why I would not recommend anyone else to use them unless there is no other choice. And if they do use them, to be really eyes wide open on their support levels.

Lai-Ping · 2 January 2025

★★★★★ 5/5

Google

I’ve had a pleasant experience letting a property through Smarter Rent. The team is very helpful and responsive. The property was in a great condition and everything is in order. Overall, everything went smoothly and hassle free. I’d definitely recommend Smarter Rent to anyone looking to rent.

Rajaa · 16 March 2026

★★★★★ 5/5

Google

I rent a lot of short term accommodatin from SmarterRent throughout the summer months, and the properties and the team behind them are fantastic. The booking process is easy, check in is simple and the properties themselves are comfortable and logical. The SmarterRent team often go above and beyond with whatever requests i throw at them, and the entire experience of dealing with the company is a delight. Highly recommended

Sophie · 6 August 2025

★★★★★ 5/5

Google

I had a long stay at Towers Place, 5 months. The apartment was perfect for my needs. Five minutes from Richmond Station, two minutes to Waitrose and slap bang in the heart of Richmond. The bus to Heathrow was a two minute walk saving me hundreds on transport (I was using London as a base for travel for my work). The Smarter Rent team were excellent in responding to a couple of queries... like the English thing of locking the door by lifting the handle up first. The apartment is compact but with modern everything made it feel chic and sophisticated. Highly recommend Towers Place.

Colin · 7 June 2024

★★★★★ 5/5

Google

My experience with Smarter Rent has always been professional, accommodating and considerate. The team is always quick with responses and has been nothing but helpful throughout the rental process. Definitely would recommend, especially to first time renters.

Alexander · 15 April 2026

★★★★★ 5/5

Google

We stayed in a 2 bed house short term let whilst our house was being renovated. A great service - quick to respond to emails and phone calls on the few issues we had. The house was well maintained and they were very flexible.

Katy · 16 February 2026

★★★★★ 5/5

Trustpilot

A very positive experience

This was a very good short term rental experience. We needed a property for three months whilst renovating our house. There is a shortage of firms providing short term furnished inclusive rentals. The house was in very good condition , fully furnished and inclusive (e.g. bills, rates) and in a good location. The rental was professionally organised and managed with a short term rental agreement in place. The team were responsive to any requests. Happy to use again. I find my experience hard to square with some other reviews on here which are very damning - the people I dealt with were straightforward and professional in their dealings at all times.

Nigel · 29 April 2024

★★★★★ 4/5

Google

We have been very pleased with our accommodation with Smarter rent. They are always available to help with any problems. We had two medium term rental homes and both were of a very high standard. We did feel that they could have supplied clean bedding during our stays as neither property had drying facilities so had to laundry services. Altogether a very good rental service.

Linda · 11 July 2025