Trusted Agent profile · Richmond
★★★★★
130 reviews across 2 platforms
18-20 Kew Road, Richmond, TW9 2NA
Smarter Rent Limited's office in Richmond, at 18-20 Kew Road, is rated 4.6 out of 5 across 130 reviews on two platforms, including 120 Google reviews rated 4.7.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleFrom the time I came to the UK, I moved three times and dealt with many agencies. Emmersons was an excellent agency to rent from. Everything was easy and comfortable dealing with them. They dealt with the problems we had quickly and with no delay. They were fair in returning our deposit. Given the opportunity, I’d love to rent from Emmersons. Please do not to hesitate contact them if you are looking for a place. Atheer
5/5
GoogleCosy,clean and beautiful home away from home.
Thank you, Mushair, for the wonderful review. We're delighted your stay felt cosy, clean, and like a home away from home. We look forward to welcoming you back soon. Please reach out if we can assist with your next visit. … More
5/5
GoogleWe rented a property through Emmersons for 10 months. We had to vacate the property and move to another city by breaking the lease during COVID times. They were super helpful and understanding with our frequently changing situation, very considerable due to kids being with us. We can't thank them enough for all their support. Very responsive whenever there were any issues. They were very fair in returning our deposit. Brilliant team and service. Please don't hesitate to contact them if you are looking for property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Neha for your kind comment! We were happy to be able to assist you and your family during these ever changing and challenging times.
5/5
GoogleIf you need to rent a property in Bucks or Berks area you can be sure Emmerson Lettings will make the whole process of renting a flat or hause quick and hassle free. Steven and his dedicated team will sort everything in professional manner, answering any questions you may have. When the deal is done and you moved in you may count on exccelent after care. Any issues whatsoever, boiler or appliances breakdown, just let them know and it will be sorted promptly, and you will be informed of a progress in solving your matter every step of the way. We have been with them for 2. 5 year and it was alway very positive experience. I think, above all, very friendly, communicative customer service, and honest approach towards their tenants is an outstanding characteristics of Emmerson Lettings. Thank you very much guys.PositiveResponsiveness, Quality, Professionalism
Thank you Rafal for your kind review!
5/5
GoogleI have being renting from Smarter Rent since 2019 and they are amazing. They are quick to respond and solve potential issues, always friendly and polite. Special thank you to Heather from Maidenhead office for her excellent customer service, kind heart and great sense of humour.
5/5
GoogleSmarterRent were the perfect solution for my wife and I while we were waiting for our sale to complete. They offer a fantastic and flexible service. The 2 bedroom we rented was well positioned, had great internet and a few minor issues were dealt with quickly and efficiently. Would recommend them for anyone looking for a flexible short term rental.
5/5
GoogleWe recently left our home after a seven year tenancy through Emmersons. From the initial tenancy set up, to any issues through the tenancy and the ending check out process, they were very professional and helpful throughout. During our tenancy, communication was always excellent, they respected our privacy and couldn't have been more helpful if any issues arose. I cannot recommend Stephen and his team enough.
1/5
TrustpilotAbsolutely SHAMELESS SCAMMERS
Absolutely SHAMELESS SCAMMERS. AVOID AT ALL COSTS unless you want to lose hundreds of pounds.They posted an INACCURATE LISTING of one of their properties on AirBnB, FALSELY ADVERTISING that it was a ground floor flat with a private garden. I check in to find that there are multiple, steep steps to get to the property, which is completely unacceptable to omit from the advert/pictures as the property is inaccessible for people with disabilities (whom wouldn't have found out until after they have paid their money and travelled all the way there). It also had a communal garden shared between 3 flats/multiple neighbours which meant I spent a lot of money for a service that was not provided to me - which is a BREACH OF CONTRACT. This has been reported to trading standards and will be investigated further.I tried to raise a complaint about the falsely advertised listing to get a refund, however, Smarter Rent's AWFUL INCONSIDERATE CUSTOMER SERVICE meant I was ignored, gaslighted and mistreated. They DON'T pick up the phone during WORKING HOURS and Alex, the Host, seemed to never be in the office to discuss this issue with me like a professional adult. They also REMOVED my review from the listing, preventing future customers from being scammed or from being able to make an informed choice about booking their properties.What's worse is that they have now changed the listing to state the property has a 'shared garden', proving my point that this is what should've been advertised in the first place. These scammers acknowledge that the advert was incorrect but are REFUSING to give me a refund of the hundreds of pounds I was scammed out of.
5/5
GoogleRecently used Smarter Rent for a short stay in London. The service was excellent, they provided a super sleek operation and were able to easily manage my requests.. Had a wonderful stay at their Craven Rd property in Kingston. Great location, close to the train station and shops. the house was clean, well organised and had everything we needed upon arrival.. Would highly recommend this property and Smarter Rent!
5/5
GoogleVery clean, easy to book and we'll equipped.
Thank you for your positive feedback! We’re glad to hear that you found our facilities clean and easy to book. We strive to provide a well-equipped environment for all our guests. Your satisfaction means a lot to us! Kindest Regards, The Smarter Rent Team
5/5
GoogleI am very happy with the service I am receiving from Adrian and his team at smarter rent. He has an extensive knowledge of the property rental market and knows how to maximise the income potential for a property.
1/5
GoogleIf there was a 0 I would give them it! Awful estate agents! I’m a first time renter, and got completely patronised and given no support or helpful advice other than unnecessary remarks about the process of renting (which I am fully aware of). I was given 3 minutes to look around the property, as the estate agent had a personal errand to attend. I didn’t feel I could ask any questions, and the agent was in such a rush, they didn’t even realise the property had a garden! At the end of the viewing I was given false paperwork advertising the wrong price of rent pcm. Very unorganised and disgraceful service. Stay clear!
We are so sorry you had a less than satisfactory experience. We are always interested in constructive criticism and will endeavour to ensure that no one else has a similar experience. We would add that in over 25 years of being based in Maidenhead we have never had anyone report negative comments like this about our company, or our staff
5/5
GoogleDealing with Smarter Rent has been nothing short of fantastic!! Heather who runs the Day to day Operations is so efficient & helpful. I would recommend Smarter Rent to anyone looking for a short-term furnished rental.
5/5
GoogleAbbie is a credit to your letting services, she was so understanding and listened to my needs, patient with me as I was very anxious, I would recommend your company to everyone your staff are amazing
5/5
GoogleThe smarter rent team were wonderful to deal with. We were moving country and they helped make the process for securing my short term rent was super smooth. I have two toddlers and when I arrived there were brand new baby beds with baby pillows and high chairs and all of the kitchen accessories you would need for kids - which was such a relief. When there was a plumbing issue in the house it was fixed the same day. And besides that they were all very friendly and very personable - they’d be my first port of call for future short term renting if we need it.
5/5
GoogleGreat place. Professional host. Will book again. Thanks
Thank you for your fantastic review! We are thrilled to hear that you had a great experience with us. Our team strives to provide top-notch service, and we look forward to welcoming you back soon. Your support means a lot! Kindest Regards, The Smarter Rent Team
5/5
GoogleThey are a great team. Always responsive and provide assistance in record time!! Highly recommend Emmersons 👍PositiveResponsiveness, Professionalism
Thank you so much Priya!
5/5
GoogleA very friendly small local team. Everyone at Emmerson was so helpful, lovely and efficient while I was with them. Lightbulbs that needed replacing were seen to the next day, and the check in/out process was very professional and efficient. Had I stayed in the area I would've happily rented through them again :)
5/5
GoogleSmarter Rent, previously Emmersons Letting, are an outstanding and friendly company and I have been using them for 30 years, no less, to manage my property in Maidenhead while working and living abroad. I simply cannot believe how that time has flown! Always courteous, helpful and professional from a super team of people in all my dealings. Needless to say there have been the occasional building related problems arising during that time and Smarter Rent, as well as previously Emmersons Letting, have always been quick to suggest remedies and resolve the issues promptly and fairly with their excellent team of tradespeople. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
3/5
GoogleI moved into my temporary accommodation with smarter rent following a flood at my house. I was grateful to have found somewhere to be, especially as I have pets. The property had just been bought and turned around so it was clean, freshly painted and equipped with brand new (cheap)stuff. The internet was working and so was the heating so I was relieved! The explanatory mail was easy to follow and in the two months here, I had no big issue. However, for the extortionate rental price, the property does not have a dishwasher, you are cooking on a gas cooker with a gas oven (in 2023!) with no extractor fan in the kitchen. The shower has zero pressure (it is a gravity system) and it is actually impossible to have a decent shower and rinse yourself off properly. I ended up washing my hair in the kitchen sink. The bathroom sink has two separate taps so again, very unpractical (you either are freezing or you burn yourself) I will not be the only customer to have an issue with this… The garden has a synthetic lawn…for easy maintenance, I understand. All in all, I would have left this place if there was anywhere else available because the bathroom was a big issue for me. I communicated the issues I had to Smarter rent who sent a plumber to my house without my authorisation on a day I was not around. Needless to say I was furious and found them very unprofessional.
5/5
GoogleDealing with the staff at Smarter Rent has been a really positive experience from the very start. Everyone has been extremely thorough, professional, proactive and friendly. I didn’t know it could be this easy to start as a professional landlord. The communication with the whole team is great and they have helped me every step of the way. They researched and advised me on the best properties to invest in, they handled the purchase, made the properties look amazing and have found the right tenants. They keep me informed at all times and handle my budget really well. I was worried that the whole process would be too complicated but they have dealt with everything professionally and made it a truly great experience. I cannot recommend them more!
5/5
GoogleI rented from smarter rent and Caroline and the team were amazing. Always easy to contact and made move in and out process very easy. I would highly recommend
5/5
GoogleDealing with Smarter Rent has been a dream. All the staff are very helpful and go out of their way to understand your personal circumstances and your needs. The house was presented very well on arrival and when we had a maintenance needs they were very quick to get this sorted. Handover both on check in an check out was seamless. I would highly recommend this company for your short term let needs. Very professional.
5/5
GoogleFantastic company for short-term rental. Couldn't recommend enough!
Thank you for your wonderful review, Sherilyn! We are thrilled to hear that you had a fantastic experience with our short-term rental services. Your recommendation means a lot to us! Kindest Regards, The Smarter Rent Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smarter Rent Limited's Richmond office has 130 reviews across two platforms: 120 on Google, 10 on Trustpilot.
Smarter Rent Limited Richmond is rated 4.6 out of 5 across all 130 reviews, and 4.7 out of 5 on Google from 120 reviews.
Smarter Rent Limited Richmond, 18-20 Kew Road, Richmond, TW9 2NA.
