Trusted Agent profile · Richmond
★★★★★
140 reviews across 2 platforms
18-20 Kew Road, Richmond, TW9 2NA
Smarter Rent Limited's office in Richmond, at 18-20 Kew Road, is rated 4.6 out of 5 across 140 reviews on two platforms, including 130 Google reviews rated 4.7.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleThe smarter rent team were so unbelievably wonderful to deal with. They are so fast and helpful with any issues, so friendly and approachable! I would 100% go to them again and have recommended them to all of my friends and family. Very professional company with a friendly approach.
5/5
GoogleMy parents stayed in a property from Smarter Rent for about 3 weeks and it was a lovely experience for them. They were very quick in responding and resolving issues. 5 star worthy.
5/5
GoogleWe stayed in one of Smarter Rent houses in Bracknell for a few months whilst we refurbished our own home. The house was perfect and had everything we needed and the team were super helpful in making the stay comfortable.
4/5
GoogleVery convenient and well-looked after property. Only downside was it ended up being very expensive for the period we stayed (2 months) at the property but other than that, no complaints.
5/5
GoogleAll aspects of my interaction with Adrian, Heather and the Smarter Rent team were very professional and sensible. We have completed a 3-month rental on a very well managed and presented house and would fully recommend anyone to work with the Smarter Rent team. Great experience and a quality company. Christian Hogg
5/5
GoogleWe rented through Emmersons for 4 years up until we bought our own place. They have been a delight to deal with and have always been there for us when we needed something. Much more professional than any of the competitors in the area. The go-to company for all things estate in the area. 10/10 would use again anytime Thank you all working at Emmersons.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI rented a property through Emmersons and also dealt with them when I vacated. I always felt like I was more than just another tenant. Whenever there were any issues, they were addressed immediately with warmth and concern. When visiting the agency, it felt more like a family with a professional but easy manner, rather than your typical office. Recently, they worked hard to try and fine me new accommodation.
5/5
GoogleReally enjoyed our time perfect position for all amenities
5/5
GoogleAt a time where all I had was uncertainty, emerson's helped one of the worst times be a little more tolerable. From help moving in , great communication and the responsiveness when I moved in , I couldn't have asked for more. When circumstances changed they where as helpful, understanding and fair as I could have ever imagined. Thank you. Immensely.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleStayed in Lincoln house for 4 months for work. The flat had everything I needed and a great location. Office staff were always responsive and willing to help
5/5
TrustpilotSmarter Rent helped us find a property…
Smarter Rent helped us find a property very quickly that perfectly met our needs. From viewings to signing a lease to day-to-day management of the property we are renting - all members of the team have been brilliant! Highly recommend!!
5/5
GoogleI have been working with smarter rent for almost 1 year now, supporting them with gas certs and boiler issues for their properties. Yusuf & The team have been a pleasure to work with, Look forward to carrying works in their amazing properties!
5/5
GoogleI needed a short stay accommodation for me and my family and Smart Rent had right what we needed. The property was well managed and the team was always fast and happy to help with any issue we had throughout our stay.
5/5
GoogleWe stayed for three weeks in Guildford while having work done at our house and the experience was superb. The property was in excellent condition, great and beautiful location and the level of services was outstanding. Will definitely use the company again.
5/5
GoogleGenuinely the best estate agents in town: I rented a property with them and recently checked out. Nothing was too much for the Emmerson team, from smaller queries to liaising with land lord. Very friendly, professional and approachable local company. They have always exceeded our expectation. I would like to thank everyone at the Emmerson and would highly recommend them. Rashmin
5/5
GoogleI used emmersons as my agent from 2018-20 as I was no longer in the area. They were extremely professional and friendly and dealt with a urgent problem in an exemplary way involving dealing with insurance companies and location visits. I would highly recommend them and would have no hesitation in using them again.
5/5
GoogleGreat estate agent and with a super nice and efficient team!! I had to find very quickly a home from a foreign country, couldn’t visit it and they made everything to help us and made this search so much easier! Very obliging and very fast to reply to any queries. Thanks all the team for everything :)PositiveResponsiveness, Professionalism
5/5
GoogleExcellent communication and client facing. Best agents I ever had in the UK. Quick responses on emails and over the phone, fast actions and above all: reasonably priced properties. Highly recommended!
5/5
GoogleExceptional service throughout. The team at Smarter Rent have been present, attentive, resolved problems quickly. Yusuf, our main point of contact, really showed up for us and helped us move quickly with great advice, support and service.
5/5
GoogleSuper helpful and reliable estate agents. I have been renting in London and surrounding counties since 2001 and I have never before been treated so well and fair. If you looking for estate agents with heart in the right place Emmerson & Company are the people you are looking for. Thank you for your great service.
5/5
GoogleAlex, Lisa, Abbie and Adrian at Smarter Rent have been great to deal with during our three stays at one of the properties they manage, always responsive with messages and very friendly.
5/5
GoogleDuring house renovations we have stayed at 3 properties managed by the team. Each rental has been very clean, matched the description and all problems resolved quickly even over the Christmas holidays. Highly recommended.
5/5
GoogleWe stayed at a managed property when we moved from the us. Overall the company was super accommodating and had great customer service / communication.
5/5
GoogleThe team at Smarter Rent were very professional and took on and managed numerous tasks making the whole experience of short let’s unexpectedly easy.
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