Trusted Agent profile Β· Richmond

Dexters Richmond reviews

β˜…β˜…β˜…β˜…β˜… Excellent

606 reviews across 1 platform

2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT

Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 606 reviews on 1 platform, including 606 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

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4.9 / 5

606

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Richmond office, from every platform, shown as written. First names only.

5/5

Google

I have recently rented the new property through Dexters Kew office and had a great experience with the team and especially Alexandra Nelson who has been with me from the property viewing all the way to the contract completion and checking in. Great service!

Tarana Β· 14 June 2021

Agent replied Β· 13 June 2024

Dear Tarana, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Louise Smith Customer Relations Team

5/5

Google

Tom and the team at Dexters made the process of finding a flat to rent really straightforward. We were impressed with their high levels of efficiency and professionalism and we look forward to continuing to work with Dexters for the duration of our tenancy.

Elizabeth Β· 14 June 2021

Agent replied Β· 13 June 2024

Dear Elizabeth, Thank you for taking the time in providing such lovely comments about Tom in our Kew office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

I would recommend Tom at Dexters Kew without hesitation. He has been enthusiastic, efficient, helpful and extremely patient at answering my never-ending questions. He is always polite and has gone out of his way to make the process as painless as possible.PositiveResponsiveness, Quality, Professionalism

Asn Β· 14 June 2021

Agent replied Β· 13 June 2024

Dear Asn Md, I was delighted to read the comments in relation to our Kew office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

A great service provided by Armando in the Kew office. Armando is young, attentive and a pleasure to deal with. A star of the future.

John Β· 18 August 2023

Agent replied Β· 13 June 2024

Dear John, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Armando is the best. He is always quick and works hard to support us. Definitely recommend him and his team! Thank you so so much!

Yumiko Β· 18 August 2023

Agent replied Β· 13 June 2024

Dear Y M, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Responsive and very professional. Alexandra was very helpful from the viewing until we agreed on the let. Senior property manager Lindsey was as well very helpful on any of our concerns to the flat. Thank you guys

Ant Β· 14 June 2022

Agent replied Β· 13 June 2024

Dear Ant, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Thank you very much Dexters, we found our perfect flat. Thank you Alexandra for sorting everything so quick and easy and we could move in within 10 days 🀩. Highly recommended !!! Big THANK YOU from Aga.

AP Β· 14 June 2022

Agent replied Β· 13 June 2024

Dear Aga, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Unlike the sales arm of Dexters, I found Olivia Abbott, Poppy Russell and Elliot Austin of the lettings team to be honest and efficient.

Roger Β· 16 September 2025

Agent replied Β· 9 September 2025

Dear Roger, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Very good work by Luke! Excellent service

Sanga Β· 16 February 2026

Agent replied Β· 16 April 2026

Dear Sanga, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Google

Dexters in Kew, especially Adam Silvester and his team were absolutely outstanding. They could not have been more proactive, professional or motivated while selling our home for us and we are so grateful to them. They supported us through each step of the process and were a pleasure to do business with.

Rachel Β· 15 June 2017

Agent replied Β· 13 June 2024

Dear Rachel, Thank you very much for your great review regarding our Kew Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

Very good experience..........the Lettings Consultant Beth Parker was excellent and focused on delivering an exceptional standard of service always doing exactly what she had promised to do. This results in happy clients and the potential for future referral business.PositiveResponsiveness, Quality, Professionalism, Value

David Β· 14 June 2021

Agent replied Β· 13 June 2024

Dear David, Thank you for your great review regarding Beth and our Kew office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Charlie is very professional and is a great communicator. He is excellent at his job and keeps me updated with my house search.

Jewell Β· 18 August 2023

Agent replied Β· 13 June 2024

Dear Jewell, Thank you for your kind comments regarding Charlie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Great having Luke show us around different places in Kew. He was very open to our needs and schedule, attentive to what we were looking for.

James Β· 10 August 2025

Agent replied Β· 9 September 2025

Dear James, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Millad was a pleasure to work with, super responsive and great attitude

Bakio Β· 14 April 2024

Agent replied Β· 13 June 2024

Dear Bakio, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

I engaged with Dexters Kew to purchase a property. I was super impressed with the way they handled everything. A special mention to Luke Boyd who was extremely helpful and cooperative during the entire process. Luke understood my requirements well, assisted me during the negotiation process and was always ready to help whenever I asked for any kind of support. A huuuugge thank you to Luke, Gary and the entire team at Dexters Kew. I had a wonderful experience with Dexters Kew and would happily recommend them.

Pratyush Β· 15 June 2019

5/5

Google

Alexandra and the whole were just fantastic when we had to get a new home! Super professional team Alexandra has been just great looking after us and making sure everything is going great for us! Definitely reliable 100% recommendedPositiveResponsiveness, Quality, Professionalism

Roberto Β· 14 June 2021

Agent replied Β· 13 June 2024

Dear Roberto, It’s great to hear that you have had a brilliant experience with Alexandra and our Kew office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Evie Fisher Customer Relations Team

5/5

Google

I highly recommend the team at Dexters Kew. Beth has been extremely helpful and friendly and successfully found us a beautiful flat to rent within one week of starting our search. The entire process has run smoothly. Thank you so much.

Jordana Β· 14 June 2021

Agent replied Β· 13 June 2024

Dear Jordana, Thank you for taking the time in providing such lovely comments about Beth in our Kew office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Great service from the branch overall - Charlie was incredibly helpful and guided us through our new rental from start to finish.

Justin Β· 18 August 2023

Agent replied Β· 13 June 2024

Dear Justin, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Very helpful and polite !

Mercy Β· 16 February 2026

Agent replied Β· 16 April 2026

Dear Mercy, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma

5/5

Google

Katie has been very helpful during my search taking into account my requirements and always keeping in touch . A great agent indeed !

Agnes Β· 14 June 2023

Agent replied Β· 13 June 2024

Dear Agnes, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Aiofe was very helpful during my recent search for a property.

George Β· 14 April 2024

Agent replied Β· 13 June 2024

Dear George, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Google

We had a great experience with Luke Dones from Dexters Kew. He was extremely professional and made sure we had all the details we needed about each property. Luke really took the time to make sure the places we saw suited us perfectly. We’d definitely recommend him to anyone looking in the area.

Katherine Β· 16 September 2025

5/5

Google

Joe and the team at Dexters went above and beyond to understand my needs when searching for a property. Everything was a smooth process and Joe was incredibly helpful and insightful explaining the local area. Very happy with our new home. Thank you!PositiveProfessionalism

Tabitha Β· 24 October 2020

Agent replied Β· 13 June 2024

Dear Tabitha, Thank you for taking the time in providing such lovely comments about Joe in our Kew office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Very good communication from the Dexters team, and Aofie was very helpful.

Terry Β· 15 March 2024

Agent replied Β· 13 June 2024

Dear Terry, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters Richmond

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.

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