Trusted Agent profile · Richmond

Dexters Richmond reviews

★★★★★ Excellent

606 reviews across 1 platform

2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT

Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 606 reviews on 1 platform, including 606 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

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4.9 / 5

606

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Richmond office, from every platform, shown as written. First names only.

5/5

Google

I want to talk about Luke, he is an incredibly competent and motivated person, he is very patient and very respectful, he is a wonderful gentleman, I had the experience of visiting house with him twice, he guided me very well and answered all my questions, I wanted to thank the good team at Dexter and especially Mr. Luke.

Ghazal · 2 December 2024

Agent replied · 9 December 2024

Dear Ghazal, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Really heplful and kind, and the whole team is do a really amazing job! Thank you so much!!

Vivien · 16 February 2026

Agent replied · 16 April 2026

Dear Vivien, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Paris was brilliant. Personable, professional, confident and really listened. I didn’t have a car and Paris kindly drove me between properties. I would recommend her to anyone looking to rent. Thank you, Paris - great job. Gretchen

Gretchen · 14 June 2023

Agent replied · 13 June 2024

Dear Gretchen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Millad was very personable and invested his time in helping with my house search. He listens which is important when finding a new home.

Eugenia · 14 April 2024

Agent replied · 13 June 2024

Dear Eugenia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Millad, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

I had such a good experience under the care of Aoife Gammell, she was very professional and attentive when I was looking for my dream home in the area! She helped me find the perfect place which is a bit of an ordeal as I have very speficic requirements and this was my first time renting on my own. 10/10 would recommend

Meril · 23 September 2024

Agent replied · 23 October 2024

Dear Meril, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Aoife. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Google

Beth from Dexters Kew is by far the best real estate manager that I have encountered. Prompt. Efficient. Positive. Couldn't recommend her even more. If you do decide to use Dexters, make sure to find Beth!

Christopher · 14 June 2023

Agent replied · 13 June 2024

Dear Christopher, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Miss Aoife Gammell is kind, precise and professional; she showed us many options and was available and flexible in helping us tour the flats. Recommended!

Miriam · 14 February 2024

Agent replied · 13 June 2024

Dear Miriam, Thank you for your kind comments regarding Aoife and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma , Customer Relations Team.

5/5

Google

Had no idea where to start with mine and my friends rental search, spoke to Paris and she had advised us on the market and helped with any questions we had in regards to renting.

Maisy · 14 June 2023

Agent replied · 13 June 2024

Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Visited the Kew office over the weekend and was helped by Paris who explained the current market and had a great understanding on this. Will be using Dexters if I decide to let my property.

Joe · 14 June 2023

Agent replied · 13 June 2024

Dear Joe, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I’ve had a great experience dealing with the agents from Dexters. particularly Marcos and Lauren. They are very professional and attentive to your needs. I would definitely recommend Dexters as an agency to work with.

TANAKA · 14 June 2023

Agent replied · 13 June 2024

Dear Tanaka, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I've had a great experience at Dexters, I dealt with Paris who has been absolutely great to work with. Very happy with the service provided by Dexters Kew office.

Kieran · 16 November 2023

Agent replied · 13 June 2024

Dear Kieran, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We are very happy with Dexters managing our flat in Kew Green. Paris Court is always very helpful and makes the rental process very easy. I strongly recommend Paris.

Beth · 16 November 2023

Agent replied · 13 June 2024

Dear Beth, Thank you for taking the time to leave a wonderful 5 star Google review. Paris will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Luke has been incredibly helpful in supporting us with house hunting. He delivered excellent customer experience and went above and beyond to ensure we obtained all information we needed.

Roberta · 23 April 2025

5/5

Google

The team at Dexters, Kew Green have been excellent. From the minute Laura came to view the property I felt I was in good hands. The Branch Manager Luke has been extremely helpful, giving sound guidance which ultimately led to the sale. A great team, I recommend them for anyone looking to sell in Kew.

Jane · 14 June 2020

Agent replied · 13 June 2024

Dear Jane, We are really pleased to read your positive review regarding the service from our Kew Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Beth has been truly amazing throughout the process. Always on hand to answer any queries I may have and always keeping me up to date about new properties. Incredibly efficient and professional. Highly recommend!

Michael · 14 June 2023

Agent replied · 13 June 2024

Dear Michael, Thank you for your kind comments regarding the Beth team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Super happy with the extremely professional approach from start to finish received from Joe and team and would absolutely recommend. They managed to achieve a great offer for the property £400 above the local agent's valuation at a speedy time. Kept us updated throughout the process and were very understanding when we decided to sell the property.

Mike · 15 June 2019

Agent replied · 13 June 2024

Dear Mike, We are really pleased to read your positive review regarding the service from our Kew Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I can highly recommend Dexter to everyone in their area, very professional and an exceptional team. Special thanks to Aoife for her support and kindness.

Rafal · 15 January 2024

Agent replied · 13 June 2024

Dear Rafal, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Luke was very knowledgeable and helpful.

Justine · 10 December 2024

Agent replied · 9 January 2025

Dear Justine, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Luke Dones keeps me updated on any new property, never forgetting one of his customers. He is also polite and a marvellous speaker because he listens to me, does not interrupt me and interacts with what I say, being immensely attentive and patient. He is an exemplary real estate agent in a nutshell.

Tiago · 21 December 2024

Agent replied · 28 December 2024

Dear Tiago, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Paris has been great during our search for a property - replies to queries quickly and always really friendly and helpful 👍 …

Mark · 14 February 2024

Agent replied · 13 June 2024

Dear Mark, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Paris. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

Aoife was super helpful and so quick to respond I almost couldn’t keep up. If you’re looking to move definitely go see her.

Tim · 14 February 2024

Agent replied · 13 June 2024

Dear Tim, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Aoife, and hope we can help again in the future. Kind regards, Asma , Customer Relations Team.

5/5

Google

I dealt with Beth at Dexters and she has been excellent. Beth has been very efficient and responsive throughout the entire process and dealt with all my queries with patience. I highly recommend Beth(and Dexters in general) if you looking to rent. Thank you Beth :)PositiveResponsiveness, Quality, Professionalism, Value

Shuchi · 14 June 2021

Agent replied · 13 June 2024

Dear Shuchi, Thank you for taking the time to leave such great feedback regarding your experience with Beth and the team in Kew. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Beth and the team at Dexters were able to find us a flat almost immediately after we got in contact and the process was very quick. Beth was able to help us with any queries and was always polite and professional. I would definitely recommend Dexters Kew for lettings!PositiveResponsiveness

Rachel · 14 June 2021

Agent replied · 13 June 2024

Dear Rachel, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to Beth and our Kew office. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

I had a great experience with Dexters - specifically Beth and Marcos. I'd previously used Chestertons in Kew to purchase and let my property, but this time around I found them not so hot communicatively and my property was still on the market after two weeks. Beth proactively reached out to see if I was happy, I instantly liked her approach and they managed to get a great tenant on a two year tenancy on the very first day of viewings. Thumbs up all round.

Alex · 14 June 2023

Agent replied · 13 June 2024

Dear Alex, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Beth & Marcos, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters Richmond

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.

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