Trusted Agent profile · Richmond
★★★★★
606 reviews across 1 platform
2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT
Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 606 reviews on 1 platform, including 606 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with Dexters Kew! Paris was very nice and polite and sorted out everything for me very efficiently. I've made an offer and she confirmed everything with landlord within a day.
Dear Anna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleVery helpful staff at Dexter’s. Dealt with Aoife and she was so helpful in our search for a house. Thank you all
Dear Parviz, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team.
5/5
GoogleVery friendly staff at Dexters Kew. Paris is very nice and her customer service is amazing. Would completely recommend working with her!
Dear Itzel, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Paris. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
GoogleDexters facilitated the rental of a property for us in a very speedy and easy to follow manner. Very friendly and helpful staff and clear guidance on the steps to follow. Has made a usually complex process seem very easy!PositiveResponsiveness, Quality, Professionalism
Dear Gary, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Louise Smith Customer Relations Team
5/5
GoogleFirst time moving to a place with the help of a letting agency and so far the best experience I have had. Everything went so smoothly, special thanks to Manu! Really happy and amazed by support and help given by him during every stage.PositiveResponsiveness, Professionalism
Dear Jaitavie, thank you for your 5* review. We are pleased to see that you received 5* service from the team in our Kew office. Kind Regards Asma Chughtai Customer Relations Team
5/5
GoogleI am very grateful to Millad Parwez, who provided us with a great tour of the properties to rent in Kew area. He was very professional, polite, kind and very honest! If you want to rent with Dexter's in Kew, you should call and ask for Millad, he will be the best person to show you around!
Dear Kristina, We really appreciate you taking the time to leave such lovely comments about Millad. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
5/5
GoogleArmando helped us in our search in the area. Very accommodating and great to deal with. Thanks Armando for your help
Dear Ali, Thank you for your kind comments regarding Armando and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team.
5/5
GoogleParis was absolutely excellent - great and timely communication and kept us updated all the way through. In this tough market, Paris was very supportive. Will 100% work with her again.
Dear Maureen, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleIt's been hassle free working with Beth who has recently let out my flat. Communication has been excellent, she always keeps me informed and if I ever have any queries Beth gets back to me straight away. Thank You Beth!PositiveResponsiveness, Professionalism
Dear Polly, Thank you for taking the time to leave such great feedback regarding your experience with Beth and our Kew office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleI had the pleasure of speaking to Aoife who went absolutely above and beyond to help me with what I needed and to be honest when looking for properties I’ve been quite difficult but that didn’t faze her at all. She remained so professional and went out of her way to help me.
Dear Terry, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleThank you Paris, Very professional, helpful, lovely experience.
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Paris. Please do not hesitate to contact us again. Kind regards, Asma
5/5
GoogleAoife is very reponsive by email and telephone to any communications. She is polite and friendly and to be recommended.
Dear Christopher, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI have run a business for 30 years just recently I was contacted by dexters to carry out some projects I deal with Beth , Tom & Joe on a regular basis & would like to say not only are they good to deal with they are efficient, on the ball & work well as a team every time I have ask for anything it’s there & there communication is great which makes working with them a pleasure
Dear Martin, We are delighted that you took the time to leave such a fantastic review which the Kew team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team
5/5
GoogleMarcos has been really helpful with the process of renting a new house. Can’t wait to move! Would highly recommend Marcos for anyone who is looking for properties 👌👍🏼 …
Dear Ishan, Thank you for your kind comments regarding Marcos and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleKatie Goodman was very friendly and such a good help in my rental search. I am very happy and excited with my new home and it’s all thanks to Katie.
Dear Michael, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleMillad is very professional, personable, but most importantly, he listens. He’s also persistent, in a good way
Dear Magda, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Millad, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
GoogleAoife was a brilliant help and so efficient at helping us find and secure our rental property.
Dear Susanne, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Aoife. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
GoogleThank you so much to Aoife for showing me round the property in Kew. Aoife was honest, approachable and very helpful with my search.
Dear Laura, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleArmando at Dexter’s Kew Office is an excellent consultant. He’s professional, approachable and goes out of his way to help tenants.
Dear Swapnil, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThank you to Katie and all of the Kew team for helping us with our search for a rental property. You’ve all been amazing!!
Dear Tracy, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI am pleased with the experience I have received from Kew Dexters. Paris was very polite, professional and very informative to any questions I had. Thank you Paris x
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleParis was great always had a smile on her and kept checking up on if we managed to find a property. Really made it engaging to speak to her.
Dear Ali, Thank you for taking the time to leave a lovely review regarding Paris. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleParis was very helpful and always managed to show me the properties I wanted quickly, lots of great advice too, no issue recommending her
Dear Rupin, Thank you for taking the time to leave a wonderful 5 star Google review. Paris will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleParis from Dexters Kew Garden was very considerate, committed to understanding our needs and finding us a suitable place. We would definitely require her assistance in the future.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.
