Trusted Agent profile · Richmond
★★★★★
606 reviews across 1 platform
2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT
Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 606 reviews on 1 platform, including 606 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleAoife is always super helpful, quick and understands her clients’ requirements. Would highly recommend!
Dear Lulu, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Aoife, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
5/5
GoogleThey found me a great flat for renting. I have been extremely busy and fussy and Shan Lewis was very helpful, patient and very friendly indeed. She is completely committed, attentive and knew exactly what I was looking for. Knowing I had a backup was very comforting.
Dear Majid, Thank you for your review regarding your experience with our Kew Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleBoth Tabitha from Corporate Services and Sebastien from Kew were great and have been friendly and professional at all times. Sebastien kept us updated throughout the whole process, making sure everything ran smoothly. Would certainly use Dexter's again and highly recommend them to others looking to let!
Dear Lara, We are delighted to read that our Kew Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleExcellent customer service.
Dear Hasnain, Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
GoogleAlthough we have not found a place, during our search for a home, we met Aoife. She has been very nice to deal with. She helped us view places that meet our requirements. She was available to contact anytime and kept us updated throughout. I would recommend
Dear May, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleMany thanks to Jess for her great and warm support in having the issues fixed at our home with close follow up.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleParis kept me updated with properties and helped me with my rental search, really impressed with her attitude and dedication with me.
Dear Hayden, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI had an amazing experience at Dexter’s, I dealt with Paris who was very lovely, welcoming and polite. She was very good!
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDespite the ruckus created by the landlord on the moving day, dexters handled the situation pretty well, in a sense that they were able to close the deal. But I am unhappy about the fact that no decision was taken considering our (tenants') situation. Since landlord is a bigger customer, precedent is given to their needs. Commercially this is fine, but I find it morally wrong. Post that, dexters has supported us well with management of the property and immediate issues related to property. my only recommendation for dexters would be to have some off-working-hours service.PositiveResponsiveness, Professionalism
Dear Naman, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleMe and my girl friend recently found a apartment in APT park view, through the Dexters Kew branch. It was a very quick process, we both were so surprised as we got the property in that quick. I specially want to mention Alexandra Nelson From the Kew branch. She is one of the great letting Consultants we’ve met. She was actively engaged on our case and get it processed in just couple of weeks . It’s a ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 10 Stars service from her . Amila..
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBest letting agency i have ever dealt with. Alexandra Nelson in particular has been incredible. She found me very good quality tenants for my flat in a very short period of time. She is very hard working and markets your flat as if it was hers. Very impressed about her work and Dexters is very lucky to have her! Also i really liked the human approach of Dexters. They look for your best interest and are very caring of your needs.Dexters is the agency to go to if you are looking to let your flat.PositiveResponsiveness, Quality, Professionalism, Value
Dear Zena, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Kew office will be thrilled to read this. We hope that we can assist you in the future. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleWe had the pleasure to meet Luke and he was very polite, informative, understanding and most importantly patient. We saw the same property twice, testing his customer service skills, taking a lot of his time and effort, but he showed no sign of politeness.
Dear Szilvia, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleBoth Armando and Paris were incredibly helpful throughout - lovely people who made the whole process a pleasure.
Dear Jason, Thank you for your kind comments regarding the Kew team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAlthough we have not found a place, during our search for a home, we met Aoife. She has been very nice to deal with. She helped us view places that meet our requirements. She was available to contact anytime and kept us updated throughout. I would recommend
Dear May, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleParis has been a great help in helping us find a rental home in a tricky market with not much available!
Dear Becky, Thank you for leaving a Google review for our Kew office. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI was looking for a rental property and the team in Kew were very helpful. Thank you Paris Beth and Katie
Dear Matt, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAoife was really helpful and a lovely asset
Dear Ishita, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Aoife, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
GoogleVery pleased with Cadi Smith and the team at Dexters Kew Estate Agent. Prompt responses to any questions we had and kept us informed along the way. Would definitely recommend!PositiveResponsiveness, Professionalism
Dear Tyler, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
GoogleParis is really helpful! As a new immigrate I have a huge problem to search for my dream place but Paris did a good job! Thank you for the patient again.
Dear Patrick, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAlexandra was amazing. She has been so helping for us (this is our first time renting as a couple). Any problems/questions we had she would reply quickly and with lots of information! 100% recommend.PositiveResponsiveness, Quality, Professionalism, Value
Dear Oli, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards Louise Smith Customer Relations Team
5/5
GoogleWith pleasure I recommend Beth who helped us to find a new flat. She has been friendly, professional and also patient. Always ready to answer all the questions and explain doubts. It is nice Dexters has such an efficient agent. Thanks!
Dear Beata, I was delighted to read the comments in relation to our Kew office and will ensure that these are passed on to Beth and the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when anyone takes the time to post a great review. Many thanks again. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleKatie has been super helpful throughout the renting process. She's always polite and friendly and she answers our questions quickly.
Dear Katie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleParis has been super helpful with my search & patient with my requirements, she has sent me multiple options and called me to check in which has been lovely :)
Dear Hannah, It’s great to hear that you have had a brilliant experience with our Kew office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
4/5
GoogleBeth was extremely professional and provided the best advice in relation to the transaction. I would highly recommend her.
Dear Rajat, We greatly appreciate you putting aside the time to submit a review about our Kew Office. Every source of feedback is really important to us. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.
