Trusted Agent profile · Richmond

Dexters Richmond reviews

★★★★★ Excellent

601 reviews across 1 platform

2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT

Dexters's office in Richmond, at 2-3 Mortlake Terrace, is rated 4.9 out of 5 across 601 reviews on 1 platform, including 601 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.

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4.9 / 5

601

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Richmond office, from every platform, shown as written. First names only.

5/5

Google

Fantastic service from Sebastian Butler, although I didn't manage to rent through Dexters Kew their service and professionalism was far above those of the other agents.

Grace · 15 June 2019

Agent replied · 13 June 2024

Dear Gracie, I am writing to say thank you for your kind comments about the service you received from our Kew Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

the service received from the Dexters Kew team has been great throughout our tenancy and our property manger Ginny has always been ready to help us

Neil · 15 June 2019

Agent replied · 13 June 2024

Dear Neil, We greatly appreciate you putting aside the time to submit a review about our Kew Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Mollie De-la-haye Customer Relations Team

5/5

Google

The team rented my flat quickly at and at a fair price in a very tricky market!PositiveResponsiveness, Professionalism, Value

Rupert · 14 June 2021

Agent replied · 13 June 2024

Dear Rupert, Thank you for your kind words regarding our Kew office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

This is a very professional group of estate agents. They are attentive, responsive and straightforward to deal with.PositiveResponsiveness, Professionalism

Kate · 14 June 2021

Agent replied · 13 June 2024

Dear Kate, Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Great customer service from Beth, she was helpful throughout and enthusiastic and always very quick to respond to me!

Sophie · 14 June 2021

Agent replied · 13 June 2024

Dear Sophie, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to Beth and the team. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

Alexandra recently helped me to find a new home she was friendly, efficient and professional. Highly recommended!PositiveResponsiveness, Quality, Professionalism

Candy · 14 June 2021

Agent replied · 13 June 2024

Dear Candy Corner, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Evie Fisher Customer Relations Team

5/5

Google

Excellent service, responsive and flexible. Beth took us through the process quickly, effectively and professionally Would recommend 100%

Marc · 14 June 2021

Agent replied · 13 June 2024

Dear Marc, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Evie Fisher Customer Relations Team

5/5

Google

great service from Jack in the lettings team, helped me with all my requirements and was really helpful during my rental search

Alex · 14 June 2020

Agent replied · 13 June 2024

Dear Alex, We appreciate you taking the time to submit your review regarding the service you received from our Kew Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

It is a pleasure to work with Dexters kew office. Sheikh does a fantastic job to ensure all queries are answered promptly.

Adam · 14 June 2020

Agent replied · 13 June 2024

Dear Adam, We are really pleased to read your positive review regarding the service from our Kew Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Lettings team are amazing although i didnt take the property, they paid special attention to my requirements. Would definitely use Tom again!

MFY · 14 June 2020

Agent replied · 13 June 2024

Thank you for taking the time to leave your great review. Feedback helps us continue to deliver a fantastic service. We wish you all the best going forward and hope we can assist you at a future date. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Wonderful, professional service! Made moving an easy process. I was shown lovely properties! My agent was wonderful!!!!

Amy · 14 June 2021

Agent replied · 13 June 2024

Dear Amy, It’s great to hear that you have had a brilliant experience with our Kew office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Evie Fisher Customer Relations Team

5/5

Google

I am very appreciative of the kindness, honesty and helpfulness of staff, Akshay and and Emma. They have been brilliant!

Alexis · 14 June 2020

Agent replied · 13 June 2024

Dear Alexis, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Great service. Managed our properties for us with no hassle at all and the team were always on hand. ⭐️

William · 14 June 2020

Agent replied · 13 June 2024

Dear William, We greatly appreciate you putting aside the time to submit a review about our Kew Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

The team at Dexters in Kew have been great! I am especially thankful to Jack Morgan who helped me tremendously.

Adam · 14 June 2020

Agent replied · 13 June 2024

Dear Adam, Having read your review, we would like thank you for your feedback about our Kew Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Great service, Team ( Gary and luke in particular) delivered a very efficient , personal service. Happy to recommend the sale team.

Sam · 15 June 2019

Agent replied · 13 June 2024

Dear Sam, We are delighted to read that our Kew Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Beth helped us in a proper and efficient way. We are satisfied about their service.

Giovanni · 14 June 2021

Agent replied · 13 June 2024

Dear Giovanni, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Joe really listed to my search criteria when I was looking to rent a flat, best agent in town

Amelia · 14 June 2020

Agent replied · 13 June 2024

Dear Amelia, Having read your review, we would like thank you for your feedback about our Kew Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Very good service when we sold our house through Dexters. The manager, Gary, was very helpful and professional. Good job thanks all!

CLIFF · 15 June 2018

Agent replied · 13 June 2024

Dear Cliff, I am writing to say thank you for your kind comments about the service you received from our Kew Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

I viewed a property with Joe Russell from the letting team, very informative and helpful, would recommend Dexters for sure!

Katarina · 15 June 2019

Agent replied · 13 June 2024

Dear Kat's Corner, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kew Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

Amazing service from Jack! He has gone the extra mile to help me with my property search!

Denise · 14 June 2020

Agent replied · 13 June 2024

Dear Denise, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Kew Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

The team here are great. Very professional and nothing is too much trouble. Will recomend them to friends in the future.

Charlotte · 15 June 2018

Agent replied · 13 June 2024

Dear Charlotte, Thank you for your review regarding your experience with our Kew Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

These guys are extremely attentive and thorough - and above all, competitively priced. Would recommend highly for rentals in the area.

Good · 15 June 2018

Agent replied · 13 June 2024

Dear Good Times, We are really pleased to read your positive review regarding the service from the team at our Kew Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Mollie De-la-haye Customer Relations Team

5/5

Google

Excellent service, really appreciate your support.

Christian · 14 June 2022

Agent replied · 13 June 2024

Dear Christian, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Seamless service from start to finish, very impressed with Sebastien’s help throughout. Would highly recommend

Alex · 14 June 2020

Agent replied · 13 June 2024

Dear Alex, Thank you very much for your great review regarding our Kew Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters Richmond

How many reviews does Dexters Richmond have?

Dexters's Richmond office has 601 reviews across 1 platform: 601 on Google.

What is Dexters Richmond's rating?

Dexters Richmond is rated 4.9 out of 5 across all 601 reviews, and 4.9 out of 5 on Google from 601 reviews.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, Richmond won Platinum; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Hackney won Gold.

Where is Dexters's Richmond office?

Dexters Richmond, 2-3 Mortlake Terrace, Kew, Richmond, TW9 3DT.

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