Trusted Agent profile · Richmond
★★★★★
819 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Chase Buchanan's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 819 reviews on two platforms, including 391 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleAdam has helped us find a new place very quickly we’re so happy with his efforts. Thank you team Richmond.
Many thanks for your 5* review Marzzai. Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
GoogleOur personal experience with Chase Buchanan was excellent. The agent in charge, Cesar, was really helpful. Thanks again to him.
Dear Erman, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotThe team were super helpful in letting…
The team were super helpful in letting my property.
Hi Lucy, thank you for sharing and choosing us to let out your property. Feel free to contact the team if you need anything else. Best wishes!
4/5
TrustpilotFriendly and informative estate agent
Friendly and informative estate agent, property in good condition. Prompt - arrived at appointment time. Sensitive to current tenants.
5/5
TrustpilotAudrey Sawyer (property manager) has…
Audrey Sawyer (property manager) has been fantastic and very helpful.She is always efficient and communicates well.Definitely recommend to anyone.
5/5
GoogleCB are marketing my flat in Richmond and I am happy with their service. My special thanks are to Elliott, who I've been working with for three years, and feel I can always count on his prompt and professional support.
Hi Михаил, Thank you very much for your lovely comments for Elliott and Chase Buchanan, Richmond. We are delighted that you have found the service professional and supportive over the last 3 years and we look forward to many more years of service. Kind regards, Chase Buchanan
5/5
GoogleAfter looking for weeks with no luck Adam called us and helped find us our new flat very quickly
Many thanks for your 5* review Maksims, Wishing you all the best in your new home! Kind regards, Chase Buchanan
5/5
TrustpilotGood experience with Chase Buchanan and…
Good experience with Chase Buchanan and the entire group, staffs are helpful and well explain about the processes.
5/5
TrustpilotThe sales team in twickenham were…
The sales team in twickenham were incredible. Our house was a ‘fixer upper’ and not always to everyone’s taste but they provided a strong stream of potential buyers and diligently took it completion efficiently and effectively. They were nice to work with and show real knowledge of the local market. They didn’t fob us off with sales statistic but simply delivered results.
5/5
TrustpilotEveryone I spoke to at Chase Buchanan…
Everyone I spoke to at Chase Buchanan was extremely helpful throughout the recent changeover of tenants.
5/5
GoogleGreat service received in looking for a property to let and I highly recommend dominick and his team!
Thank you for your lovely review Nay, Dominick and his team will be thrilled to read this. We really appreciate your recommendation! Kind regards, Chase Buchanan
5/5
GoogleWe were happy to get such a professional service by Cesar. Thanks for the effort and swift turnaround.
Dear Aysel, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleHad such a great experience with Emma. Would definitely go through her again for any future moves.
Many thanks for your 5* review Lauren! Kind regards, Chase Buchanan
5/5
GoogleVery proactive. Twice they found tenants for our flat in one day.
Dear Robert, Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleAdam and Dominick have done a great job finding new tenants for my property quickly.
Dear Anahit Thank you for this wonderful 5* review for Adam and Dominick. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleFantastic service from both Daniel and Danny - hands down the best agents in Richmond. Very professional, super responsive and never felt misguided on any occasion. Thanks very much for the great service and keep up the great work!
Hi Pradyumna, Great to hear that you found Daniel and Danny so professional and helpful, we really appreciate your comments and wish you all the best in your new home. Kind regards, Chase Buchanan
5/5
Trustpilotvery fast and secure process
over all experience very good
Hi Sunny, thank you for sharing your experience with us. We're happy to hear that your overall experience was a positive one. Wishing you all the best!
5/5
GoogleChase Buchanan recently helped us sell a flat in Richmond. They are extremely professional and efficient. They are courteous and had very good marketing ideas.
Many thanks for your review Anthony, we are delighted that you found the service excellent and really appreciate your comments. Best wishes, Chase Buchanan
5/5
GoogleExcellent service - recommend using them. Managed to get our sale over the line in Richmond - great knowledge and professionalPositiveResponsiveness, Quality, Professionalism
We are very glad you were happy with the service our Richmond Office provided! Please do let us know if you need anything in future. Kind regards Chase Buchanan
5/5
GoogleCesar Pais - CB Richmond letting one of best and very helpful. Thank you
Dear Singamuthu, Thank you for this wonderful 5* review for Cesar. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleI had a great experience working with Elliot Finn at Chase Buchanan in finding and securing a flat from abroad. He was very helpful and responsive throughout the whole process.
Dear Mr Speikman, Thank you very much for your 5* review. We are very pleased to hear the Richmond team have looked after you so well - please do not hesitate to contact us if you need anything further! Kind regards Chase Buchanan
5/5
GoogleI was very impressed with the speed in which Elliot found me a tenant - within 48 hours! Straightforward, professional and responsive. I would certainly recommend and will use again.
Thank you Joanna for your kind words. You know where we are if you need anything in future. Kind regards Chase Buchanan
1/5
TrustpilotThey do not respond to emails they are…
They do not respond to emails they are timewasters and very unprofessional.
5/5
Googlethanks César for your effort and help. I recommend chase Buchan VIP services
Thank you for this wonderful 5* review for Cesar. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
