Trusted Agent profile · Richmond
★★★★★
819 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Chase Buchanan's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 819 reviews on two platforms, including 391 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotQuick rental needed in difficult circumstances
I had to very quickly leave my home and move back to St Margaret's under very sad / distressing circumstances. Pippa from the St Margaret's office could not have been more supportive, sensitive and extremely helpful in find me and my little boys (dogs) our new temp home. Thank you so much from us all.
5/5
GoogleExcellent support and service on selling a challenging property in an equally challenging market. Danny Hicks & Daniel Johns gave professional advice and valuable feedback to secure the sale of my property. Highly recommended.
Dear Tony, Thank you for this wonderful 5* review for Danny and Daniel. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GooglePippa at Chase Buchanan Richmond dealt with my property search efficiently and professionally. She was friendly, helpful and prompt in dealing with queries. I’m happy to recommend Chase Buchanan Richmond for its professional services.
Dear BG Thank you for your lovely review for Pippa, they will be thrilled to read this. We really appreciate your kind words and recommendation! Kind regards, Chase Buchanan
5/5
GoogleChase Buchanan did a fantastic job. They were friendly and dynamic, and both Danny Hicks and Daniel Johns would always reply to my emails immediately, which I greatly appreciated. They were proactive and attentive, and I am very happy to have chosen them to sell my house.
Dear Olivia, We are delighted that you found both Danny and Dan so helpful and really appreciate your comments. Warm regards, Chase Buchanan
5/5
TrustpilotVery quick in getting me new tenants…
Very quick in getting me new tenants and very proactive service from Vanessa
Hi Thomas, thank you for taking the time to leave a review. We're delighted to have found you new tenants for your property. Should you need anything else, please do not hesitate to get in touch with Vanessa and the rest of the team.
5/5
GoogleWe have been going to Elliot Finn at Chase Buchanan Richmond to rent out our flat for a couple of years now. Fantastic estate agent, managed to find tenants in record time, very friendly and always very helpful in sorting everything out for us.
Thank you for the positive feedback Adam, Elliot is a great addition to our team. We look forward to working with you again in the future. Kind regards, Chelsea
5/5
TrustpilotGreat service by Michael in Twickenham
Excellent service by Michael at the Twickenham branch, got us in to view our property quickly and communication when offering was great. Thanks to Michael!
5/5
GoogleIt was pleasure to deal with Chase Buchanan Estate Agency. Eliot and other team members were very professional and helped us find great property of our needs in area that we wanted to live at. Recommend especially to those who look for new place at Richmond
Dear Olaf, Thank you for your lovely comments for Elliot and the team, we are delighted that you found the service so efficient. Kind regards, Chase Buchanan
5/5
TrustpilotFriendly and efficient
The agent at Chase helped us find a place quickly and efficiently.
Hi Jem, congratulations on your new home and thank you for leaving a positive review. We wish you all the best for 2024!
5/5
TrustpilotGreat concierge team always attentive…
Great concierge team always attentive and very quick in helping solving issues.
Hi Melissa, thank you for sharing your experience with our concierge team. It's lovely to hear that you found them attentive and quick to resolve any issues. Please feel free to get in touch again if you need any help. Best wishes!
5/5
TrustpilotProfessional and responsive
I was very satisfied with the professional and responsive approach taken by Chase Buchanan, in particular Daniel Johns & Danny Hicks.
5/5
TrustpilotGreat service from Lorenc and the…
Great service from Lorenc and the letting team in Twickenham
Hi Gilman, thanks for your positive feedback for Lorenc and the team. Let us know if you need anything else!
5/5
TrustpilotExcellent experience with Joel from…
Excellent experience with Joel from Teddington from start to finish!
Hi Chris, thank you for leaving a review for Joel and the Teddington office. It's great to hear you had an amazing experience with them. Wishing you all the best!
5/5
TrustpilotScott at Chase Buchanan Letting was…
Scott at Chase Buchanan Letting was fantastic to work with. Friendly, listening and efficient. This service comes highly recommended.
5/5
GooglePippa Stafford and Chase Buchanan helped us find a lovely apartment in Richmond. Really professionals, friendly and help you step by step with everything. I would highly recommend it!PositiveResponsiveness, Quality, Professionalism, Value
We really appreciate you taking the time to leave Pippa this review! We love to read such positive comments about our staff members and we are thrilled Pippa helped find you a new home. Kind regards, Chase Buchanan
5/5
GoogleWe had a really positive experience selling our property via Daniel Johns at CB in Richmond. Great communications at all times (with seller, buyer + solicitors), and a pleasure to work with.
Dear James, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
GoogleAfter dealing with a few estate agents in Richmond, i can honestly say working with Daniel Johns from Chase Buchanan has been a pleasure on the search for my second property. Very professional and knowledgable on the area. Can not rate him highly enough. Edward
Dear Edward, Thank you very much for your comments for Daniel at Richmond, we are delighted to hear how impressed you were with his service and that you highly recommend him. Warm regards, Chase Buchanan
4/5
TrustpilotGood Service
It is satisfactory service for what CB offer.
5/5
TrustpilotProfessional and helpful throughout
The team at the Twickenham branch, particularly Myles and Tim, were very helpful throughout the process of selling our property.Would use again.
5/5
TrustpilotVery nice and responsive team
Very nice and responsive team. Stuart and Gemma have been helpful all along the process. Thank you for this beautiful apartment.
5/5
TrustpilotAbove and beyond professionalism
Above and beyond professionalism. Very helpful
Hi Derrick, we're happy to read that you had a great experience with the team. Please do get back in touch should you need anything else!
5/5
TrustpilotRental department very good!
CB Twickenham have been very good and efficient in getting us and helping us through the process of renting a house in Twickenham. I always get quick responses to my queries and the team I have met so far are all very friendly and helpful......I would recommend them if you are looking to rent in Twickenham.
5/5
GooglePleasure to deal with - always polite and excellent communication all round, when i asked a question they were straight on to it. I was the buyer on this occasion but will certainly be using them should i need to sell.
Hi Julian, We are delighted to hear that you found the service received excellent and your recommendation is much appreciated. We hope to be of service again in the future and wish you all the best in your new home. Thank you, Chase Buchanan
1/5
TrustpilotVERY POOR AT ISLEWORTH BRANCH
This is in regards to the conduct of the sales manager, Ricky at the Isleworth branch -
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
