Every review we hold for the Richmond office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI can't rate my experience with Chase Buchanan highly enough. The quality of service from Danny Hicks and Daniel Johns for the sale of my property was superb, they went above and beyond to help and really have set the benchmark for my dealings with estate agents in the future.
Unquestionably the best estate agents in Richmond.
Matt · 14 June 2019
Agent replied · 12 June 2024
Hi Matt,
Thanks for posting your comments, your praise for the service you received from both Danny & Daniel is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are.
Thank you, Chase Buchanan
★★★★★ 1/5
TrustpilotFollow Up on Issues
To Chase Buchanan: Thank you for your note of December 10 in reply to my one star review. I'm still waiting to hear from you. I look forward to your communication.
Susan · 17 March 2025
★★★★★ 5/5
GoogleWhen I rang up this branch I spoke with a lady named Rihanna . She was very helpful with the information given and listened to what my needs were which I found quite refreshing as have had a few problems with other estate agents when it comes to this matter. Thanks for your help.
Errol · 13 June 2020
Agent replied · 12 June 2024
Thank you for the review Errol,
We are delighted that you found Rhianna so helpful and informative.
Kind regards,
Chase Buchanan
★★★★★ 1/5
TrustpilotSellers avoid avoid avoid.
Richmond office do nothing to go against the stereotypical estate agent persona. Rude, condescending, pushy, passive aggressive at every point of contact. And this is from the ‘manager’. I was going to ask them to sell my house. Not a chance now. Thoroughly unpleasant agency that clearly has so much business (not! - it’s currently a sellers market with next to no supply of my type of house) they can afford to treat potential sellers this way. Big mistake! From over 50% of 1star reviews on here you’d think they would be striving to do better. Says it all. Ultimate in arrogance!
Emily · 29 September 2021
★★★★★ 5/5
TrustpilotWould highly recommend.
I got a top price for the property at a very competitive rate.
Mr · 16 August 2024
Agent replied · 24 August 2024
Hi Mr Lake, thank you for sharing your feedback and we're happy to hear you achieved a competitive rate for your property. Feel free to reach out to us if you need anything else.
★★★★★ 1/5
GoogleAfter explaining I was no longer looking for a property I still in the days/weeks following, recieved 7 phone calls from different people during work hours and emails asking if I was interested. Very very irritating - remove people’s information the first time.
Alexandra · 13 June 2022
Agent replied · 12 June 2024
Hi Lotty,
We're sorry for your 1* review. We make all efforts to remove peoples details from our database when asked, but some of course may slip the net.
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 5/5
GoogleFantastic, and rapid service from the Richmond branch of Chase Buchanan. We found a listing on the Tuesday evening, they managed multiple viewings and a multitude of offers in a clean, clear and stress-free fashion. Absolute pleasure to deal with both Rhianna and Chelsea, thank you for helping us find our place! :-)
Dan · 13 June 2020
Agent replied · 12 June 2024
Thank you Dan,
It's great to hear that you were impressed with the service from both Rhianna and Chelsea and we hope you are enjoying your new home.
Kind regards,
Chase Buchanan
★★★★★ 5/5
TrustpilotExcellent service from Twickenham Chase Buchanan
I recently sold my house - twice - with Chase Buchanan. I say twice as the initial sale fell through at the very last minute, however by the following week Kristian and Myles had yet another heavy footfall through the property and within two weeks it was sold again. Throughout what was a really stressful process they were fantastic, always updating me, always in contact and more to the point always contactable to talk me through the process and any worries. Whilst I would definitely not recommend trying to sell your house twice during a pandemic, I would really recommend Chase Twickenham.
Emma · 28 July 2021
★★★★★ 5/5
GoogleAdam at Chase Buchanan has been very professional and helpful. He thoroughly looked after us in the journey of purchasing our first home! Great customer service throughout the whole process! Thanks again.
Gor · 13 June 2023
Agent replied · 12 June 2024
Dear Gor,
We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you!
We wish you all the best.
Kindest regards,
Chase Buchanan
★★★★★ 1/5
GoogleBunch of idiots bombarding me with email which have nothing to do with my search. Each time I answer to first agent, another of their agents send me more emails and when I answer to that agent, new one starts emailing me!!!
Birkopf · 13 June 2022
Agent replied · 12 June 2024
We are sorry to hear of your experience, our customer service is very important to us and we always strive to give the best possible service to our customers. As we are unable to trace any record of your name or discussion, please contact us at your convenience if you wish to discuss this further on 020 8948 1331.
Kind regards,
Chelsea Ryan
★★★★★ 5/5
TrustpilotA friendly team who are always helpful…
A friendly team who are always helpful and respond quickly to questions about my rental properties.They always offer good advice too.
Josie · 1 March 2024
Agent replied · 24 August 2024
Hi Josie, thank you for sharing this review and choosing us for your letting needs. Please do not hesitate to contact us again if you have any other questions. Best wishes!
★★★★★ 5/5
TrustpilotAmazing
Amazing, really efficient
AMELIA · 30 December 2024
Agent replied · 7 February 2025
Hi Amelia, thank you for the positive feedback. Wishing you all the best.
★★★★★ 5/5
TrustpilotTop agency in Exeter
It was Excellent working with Chris H and the whole agency to get our sale through. Always attentive and were able to support us above and beyond the standard.
Mukond · 20 March 2025
★★★★★ 5/5
TrustpilotProperty management
Audrey from Chase Buchanan looks after our property. She is always responsive, reliable and helpful in keeping us well-informed about any necessary day-to-day repairs and ongoing maintenance of our property.
Lyn · 7 March 2025
★★★★★ 5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Tom Morrison. He clearly upholds the morals and standards of Chase Buchanan and the whole experience was a pleasure. He will go far!
Ben · 21 February 2025
★★★★★ 5/5
TrustpilotHighly recommended
I cannot recommend them enough. Both Danny and Daniel in the Richmond office have been super professional, positive, and persistent, and managed to sell our house - not an easy sale - within record time and at a good price. Communication about the viewings was always clear and timely, and they did a perfect job selecting the right potential buyers, as well as being incredibly helpful after we accepted our buyer's offer. We had an appalling experience with another agency last year, Chase Buchanan succeeded where others failed. Highly recommend them.
Anne · 13 June 2021
★★★★★ 4/5
TrustpilotExcellent lettings agency
Very efficient and professional approach Responsive and knowledgeable in the area of lettingsHandled all our queries promptly and timely
Pande · 22 March 2024
Agent replied · 24 August 2024
Hi Pande, thank you for your review. It's great to hear that you found us to be efficient, professional and responsive. If you'd like any further help, please do not hesitate to get in touch. Best wishes!
★★★★★ 5/5
TrustpilotVanessa at Chase Buchanan has been…
Vanessa at Chase Buchanan has been fantastic with great customer service and finding me tenants. Aways helpful, keeping me well-informed.
Rajiv · 29 February 2024
Agent replied · 24 August 2024
Hi Rajiv, thank you for sharing your experience with us. We're thrilled to hear Vanessa provided a great service and found you the perfect tenants. Wishing you all the best!
★★★★★ 1/5
TrustpilotHorrendous experience
Horrendous experience, slow to fix any issues with the property. Taken them upwards of 3 months to fix backed up sewage all over the garden. Avoid at all costs
Lewis · 3 March 2025
★★★★★ 5/5
Trustpilot10 out of 10 for these guys
10 out of 10 for these guys. I was so impressed by the team, and how well Dan communicated/replied to emails and always kept me updated. I had to put my flat on the market twice after my first sale fell through and throughout they were enthusiastic and kept positive. I was recommended by a neighbour to use Chase Buchanan, Richmond, and I’d recommend them too.Thanks again Dan, for persevering and for not giving up, when it seemed impossible!
Kiki · 17 May 2021
★★★★★ 5/5
TrustpilotFantastic and an exemplary service by…
Fantastic and an exemplary service by Nathaniel, and wish most agents would be the same.
Jason · 22 May 2024
Agent replied · 24 August 2024
Hi Jason, thank you for sharing your experience with Nathaniel and the team. We'll be sure to pass your compliments on. Should you need anything further, please do not hesitate to reach out again. Wishing you all the best!
★★★★★ 5/5
TrustpilotAll of the staff were engaging and very…professional
All of the staff were engaging and very professional. Managed to sucker a sale in super quick time.
Stewart · 21 March 2024
Agent replied · 24 August 2024
Hi Stewart, congratulations on the sale of your property and thank you for your feedback. Wishing you all the best for the future!
★★★★★ 5/5
GoogleSo far the best estate agency that I ever used. Very responsive, organised and staff very friendly and very helpful. They make moving very easy and quick. Specially big thanks to the agent Pippa. Super nice lady!!PositiveResponsiveness, Professionalism
Anna · 25 August 2022
Agent replied · 12 June 2024
Dear Anna,
Thanks for leaving us such a wonderful review. We are thrilled that you had a positive experience with our Pippa. So, thank you for your kind words and we wish you all the best in your new home.
Best wishes,
Chase Buchanan
★★★★★ 5/5
GoogleMax is brilliant, very passionate, helpful.
Thank you so much Max 🤗 …
Katie · 13 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
