Trusted Agent profile · Richmond
★★★★★
819 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Chase Buchanan's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 819 reviews on two platforms, including 391 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleAdele and Richmond Team did a great job selling our house under adverse market conditions and made the entire process as pain free as it could be. Thanks again
Dear Aneta, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotThe team at Chase have gone the extra…
The team at Chase have gone the extra mile in providing a thorough and professional service.
Hi Clive and Nicole, we're happy to hear you've had such a positive experience with our team. If you need any further assistance, please do reach out to us. Wishing you all the best!
5/5
TrustpilotI was very impressed with the service…
I was very impressed with the service received from Chase Buchanan, especially Catherine who was terrific, as was each and every member of the team. I would highly recommend Chase Buchanan.
4/5
TrustpilotA Trusted Relationship
Professional, good advice & guidance for landlords, effective and flexible to requirement(s). A trusted and valued relationship.
Hi there, thank you for your feedback. We're thrilled to hear that you find our service informative as a landlord. Should you need anything else, please do not hesitate to get in touch.
5/5
GoogleThank you very much for your help Charley Hamilton. You’ve been very helpful finding me the flat so quick. I will recommend the agency and you anytime I will have the opportunity. Many thanks, Kind Regards, DumitruPositiveProfessionalism
Dear Dumitru, Thank you very much for your 5* review. We appreciate you taking the time to advise us of your positive experience. Kind regards Chase Buchanan
5/5
GoogleTop class service. Appreciate all the help received by Adam atamian, didn’t leave any question unanswered and helped me to his full potential, thank you very much
Dear Farzad, We are so grateful for reviews such as yours, as we love to read such positive comments regarding our hard working staff! Thank you! We wish you all the best. Kindest regards, Chase Buchanan
5/5
TrustpilotChase Buchanan St Margaret’s
I can’t fault Gareth’s performance throughout my search for a property in the St Margaret’s area of Twickenham.Always responded to queries quickly and effectively, and with complete professionalism.Sorted. viewing and paperwork with as little hassle as required and as soon as the keys were handed over after care service was very helpful.Its never an easy experience to move homes but Gareth and Chase made it as stress free as possible
5/5
GoogleGreat service from Danny Hicks and Daniel Johns at Chase Buchanan. It was particularly tricky during the whole Corona lockdown situation and it was managed perfectly. They did a great job of getting people around and marketing the property when buyers were getting nervous.
Hi Rob, Many thanks for your 5 stars and great review for Danny & Daniel, we are delighted to hear that you were impressed with the service and really appreciate your comments. Kind regards, Chase Buchanan
5/5
GoogleI very much like dealing with Chase Buchanan they are efficient. They understand that I have high standards in exchange for high management. They have found excellent tenants to date. I most appreciate their charges being taken monthly. I certainly recommend them. In my case Chelsea and Elliot.
Thank you very much for your lovely comments about Chelsea and Elliot, we are delighted that you were pleased with the service and we really appreciate your recommendation. Kind regards, Chase Buchanan
5/5
GoogleI had a great experience with Adam, he was helpfull and super nice with me and my brother, great place to find a house to call home
Many thanks for your 5* review Daniele. Wishing you all the best in your new home! Kind regards, Chase Buchanan
1/5
TrustpilotAwful
Awful. Unprofessional and straight rude. Me and 3 of my mates where lied about the start date when told in person and no attempt was made for it to be changed. We were bullied into to signing a tenancy agreement. And now they are with-holding our deposits after the landlord withdrew from our application which breaks government legislation. The manager of the Twickenham branch is very confrontational and was rude and highly unprofessional to one of my mates parents. Highly recommend to stay away from them
5/5
GoogleAdam has helped our family find a new home, we’re very pleased with the help he’s provided
Many thanks for your 5* review Frshta. Wishing you all the best! Kind regards, Chase Buchanan
5/5
GoogleTen out of ten for these guys. Excellent communication, Dan always replied to my emails and kept me updated. Thank you, again Dan, for persevering and not giving up when selling my flat seemed impossible! Would highly recommend Chase Buchanan, Richmond.PositiveResponsiveness, Quality, Professionalism
Dear Kiki, Thank you for taking the time out to leave positive feedback for Dan. We love to read reviews like this! If you ever need us for Sales or Lettings in the future, you know where we are! Kind regards, Chase Buchanan
5/5
TrustpilotWe are very pleased with Chase Buchanan…
We are very pleased with Chase Buchanan twickenham the great service they provide Especially Mr Lorenc he’s very professional and friendly at the same time He’s mindful that both parties are satisfied 🌸Mr Lorenc seems to be dedicated to his work always he’s reachable and there for you during the whole process from finding a property until settled We have been searching many month’sFor the right property and finally we landed Wonderful team and smooth process 🙏
5/5
GoogleGreat service from the lettings team and huge thank you to dominick and Adam for all your help. Highly recommend.
Many thanks for your 5* review Jodie. Wishing you all the best! Kind regards, Chase Buchanan
1/5
TrustpilotDefinite Bullies
Definite Bullies!. BE CAREFUL!! They will tell you what you want to hear just to get you to sign. This is all that matters to them, and once you sign they will be on to the next, casting you aside as a tenant. If anything breaks such as heating and hot water you will be left to your own devices. Someone may text or email you the following day if you leave a message on the EMERGENCY hotline, and talk you through trying to fix it. (do not expect a call). I cannot workout how there are good reviews when others who I have spoken to have the same issues.
5/5
GooglePippa helped me find the exact property I was looking for, she was so responsive and friendly, she made the the whole experience so easy and stress free! I would highly recommend Chase Buchanan and Pippa!PositiveProfessionalism
Dear Melissa, Thank you for this 5* review for Pippa. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleWe were in a complicated 6 house chain and both Danny/Daniel put in the right amount of pressure on everyone to exchange on times that worked for everyone. Got a quick turn around on a full builder's survey through a gentleman recommended by Danny/Dan. Overall great service and recommended.
Dear Fahad, We are delighted to hear that you were impressed with the service you received from both Danny & Daniel at Richmond. We hope you have many happy years in your new home and if we can help again, please let us know. Your recommendation is much appreciated. Warm regards, Chase Buchanan
5/5
TrustpilotSmooth transaction
Smooth transaction. Helpful agency. Appreciated!!
Hi Ching Wan Chan, thank you for your feedback, we really appreciate it. Please let us know if you have any other queries and we'll be happy to help.
5/5
TrustpilotGreat service from team Twickenham…
Great service from team Twickenham lettings great job from Lorenc and his colleagues
Hi Kledian, thank you for taking the time to leave a review for Lorenc and the rest of the Twickenham team. First-class service is the top of our agenda, so we're delighted to hear you experienced this. Please do not hesitate to get in touch if you need anything else!
5/5
GoogleRecently rented a lovely property through Adam at Chase Buchanan in Richmond. Great experience and support throughout the whole process. Highly recommended them.
Hi Ewan Thank you for the wonderful review! We're delighted to hear you had a great experience with us. Your support means a lot. Best regards, Chase Buchanan
1/5
GoogleRecently finished a purchase with them. And have to admit this is probably the most incompetent agent that I've never see. Would not recommend to sell with this agents tbh, conceited and kept misleading buyer with fault information.NegativeProfessionalism
Good morning E L. We are very confused as to what this 1* review relates to, as we have not had any negative sales/purchases from the Richmond Office? Please do email the Sales Manager, Danny Hicks, on d.hicks@chasebuchanan.london and give him more information to help pinpoint what transaction this relates to, so he can look into this further. If we don't hear from you, we will assume this is a fake review. Kind regards, Chase Buchanan
5/5
TrustpilotDaniel was great throughout the process…
Daniel was great throughout the process and helped us secure our dream home. When issues came up he helpes us resolve them - brilliant service
5/5
GoogleI just rented a place and it was very easy and smooth! Thank you guys again.
Many thanks for your 5* review Egemen. Wishing you all the best in your new home! Kind regards, Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
