Trusted Agent profile · Richmond
★★★★★
819 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Chase Buchanan's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 819 reviews on two platforms, including 391 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
TrustpilotTeddington !
Absolutely spectacular service from Joel and the Teddington lettings team. I would recommend them to anyone in the area!
Hi Wendy, we really appreciate you taking the time to leave a review for Joel and the Teddington team, they'll be delighted to see this. Best wishes!
5/5
TrustpilotGood lettings experience
The lettings team were really helpful with finding the right house in Bath and setting up our tenancy. We couldn't be happier!
Hi Alex, congratulations on your new home in Bath! We were delighted to have found this for you and wish you all the best for the future.
1/5
GoogleI was dealing with a guy from this agency called Elliot Finn..and unfortunately my experience was a long way off what I was expecting. We were greeted with scorn and hatred firstly. Then I’m sure when I was discussing a tenancy with him he was more concerned with his reflection in his monitor than anything I was discussing. Never coming back here!
We are sorry to hear of your recent experience with us and would like to discuss this further. Our customer service is very important to us and we always strive to give the best possible advice to our customers and would welcome the opportunity to demonstrate this. As we are unable to trace any record of your name or discussion, please contact me at your convenience on 020 8948 1331. Danny Hicks Manager
5/5
TrustpilotBoth the selling of our property and purchase …
Both the selling of our property and the purchase of our new property was made as stress free as possible by both Amanda and Chloe. Would definitely recommend.
Hi Clare, thank you for your review and congratulations on the sale and purchase of your homes. We'll make sure to pass this feedback on to Amanda, Chloe and the rest fo the team. Wishing you all the best for 2024!
5/5
GoogleFantastic Experience from George, I highly recommend.
Hi Rose, thank you for the great review and the kind words. We appreciate the support and wish you all the best.
5/5
TrustpilotTrustworthy
helpful, respond quickly and their accounts department is good
Hi J, thank you for the positive feedback. Wishing you all the best.
5/5
TrustpilotVery good communication and good…
Very good communication and good support any time when I needed..Thank you
Hi Silviu, thank you for the great feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotSuperb!
When selling our flat Chase Buchanan were brilliant. The Richmond team were superb - they communicated promptly, helped in areas where we unsure and generally held our hands through the process.
Dear Alison, thank you for taking the time to leave a review and congratulations on the sale of your property - it was a pleasure to be involved. Should you look to move in the future and we're in your area, please do get in touch and we'll be happy to help. Best wishes!
5/5
TrustpilotWarm welcome.
Walking into the shop you get a warm welcome, seen to very quickly, pleasant and knowledgeable staff, a nice happy atmosphere inside, all very professional
Hi Peter, thank you for sharing your experience about our branch and the atmosphere of it. It's lovely to read this and we're sure the team will be delighted with this feedback. Feel free to pay a visit anytime!
5/5
GoogleVery good local agent Jordan in particular is very professional and informative.
Hi Ben, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotChase Buchanan
Stephanie Murray in the lease renewal team has always been proactive and able to assist in ensuring the process goes as trouble free as possible.
Hi Chris, thank you for taking the time to leave a review for Stephanie. We're delighted to hear that everything went smoothly during your lease renewal. Please do not hesitate to reach out if you need anything else from the team. Best wishes!
5/5
TrustpilotExcellent service from Chase Buchanan…
Excellent service from Chase Buchanan in renting our place. Ellie sorted everything very efficiently and quickly.
5/5
TrustpilotSale of Exeter Town House
Chris from Chase Buchanan quickly found us a buyer and communicated efficiently throughout the process.
Hi Edward, congratulations on the sale of your property. It's great to hear that Chris and the team found you a buyer so quickly. Wishing you all the best for the future!
5/5
TrustpilotGood work
Every member of the team has been professional and attentive.Adele especially, who was constantly on the case with regular feedback, she was always available when I needed her, which helped enormously to reduce stress.Thank you
5/5
GoogleRichmond branch offer informative and efficient service, user friendly and responsive.
Hi Gareth, thank you for the great review. We appreciate the kind words.
5/5
GoogleFantastic experience with George from Chase Buchanan Richmond, very responsive and helpful always there to answer my questions. Would recommend.
Hi Amelia, Thank you for the great review and taking the time to share your experience. We are so glad George was very responsive and helpful. Thank you for the support. Best Wishes Chase Buchanan
5/5
TrustpilotGreat rental service
Gemma provided wonderful service during our rental agreement process. She was diligent in her responses and provided detailed answers to our questions.
Hi Gabriella, we're thrilled to hear that you had a positive experience working with Gemma. We're dedicated to providing excellent service, and it's wonderful to know that Gemma's diligence and attention to detail made your rental agreement process smooth. We appreciate your feedback!
1/5
TrustpilotWill never use them again
I’m very disappointed with the state of the property Chase Buchanan (St Margarets branch) rented to me. The landlord agreed that I could leave earlier and he asked them to contact me, but they haven’t done so and they haven’t even replied to my own last email asking how it’s possible they were not aware of the problems of this flat or they haven’t told me. Even if they couldn’t do anything now, they could at least apologise. I’ve never felt being scammed or treated poorly by any other agency before.
5/5
TrustpilotI really enjoyed my experience with Nathaniel
I really enjoyed my experience with Nathaniel. He provided great service and made sure everything went smoothly, much appreciated.
Hi there, thank you for taking the time to leave a review for Nathaniel. We're delighted to hear you had a great experience with him. Should you need anything else, please do reach out to us. Best wishes!
5/5
TrustpilotTop service
Highly recommend Chase Buchanan in Twickenham! Lorenc provided exceptional service - Professional, efficient, and attentive to all our needs. Thank you!
Hi Bogdan, thank you for sharing your feedback with us. We're happy to hear the Lorenc provided you with exceptional service, we'll make sure to pass your compliments on to him. If you need anything else, please don't hesitate to reach out.
1/5
TrustpilotAVOID THIS AGENCY
Despite a strong start to our move in process, the final few weeks have been appalling. In short, we called Chase Buchanan the day before our agreed move-in to confirm the time for Tuesday for check-in, inventory and keys hand-over. On Tuesday, we arrived with a full van and found no one waiting to let us in and indeed on calling the agency, they had 'forgot' about the appointment. We had to call the landlord directly to let us in the property to drop off our goods and we received no follow-up email or effort from Chase Buchanan to address why this had occurred. This was made more frustrating that we had no single point of contact, and had to explain to situation to multiple disinterested agents to try and resolve. We agreed that Saturday would be the move-in day to allow for final electrical work and they agreed on the Tuesday that they would email us ASAP with our move-in times. No such email appeared and we had to chase them on Friday to find out the time. On calling the individual responsible for tenancy progression (and the person we confirmed move in on Tuesday earlier in the week), she said, 'oh I thought you had moved in', leading to the conclusion that no one had thought to inform this person of the problems earlier in the week and no plan was in place for our move in. She informed us that the inventory clerk would not be rescheduled and instead the landlord would move us in. This is entirely unprofessional and left us with many questions around proper key handover and querying the inventory. Abysmal internal and external communication, an unwillingness to engage with the problem and solve it, a poor relationship with the landlord and an overall lack of care about their brand or the move in experience. For agencies with already poor reputations, this is a new low.
5/5
TrustpilotGreat team and communication
Rebecca and Joanna really kept us informed during the process and really made our process smooth.
Hi Bethany, thank you for your kind feedback for Rebecca and Joanna. We're delighted to hear that they kept you informed during the process. If you need anything else, please let us know.
5/5
TrustpilotFantastic experience with George from…
Fantastic experience with George from Chase Buchanan Richmond, very responsive and helpful always there to answer my questions. Would recommend.
Hi Amelia, we're delighted to read that George provided you with a fantastic experience. Let us know if you need anything else. Best wishes!
5/5
TrustpilotAiden and the Richmond team have let my…
Aiden and the Richmond team have let my properties out multiple times. They are always great to deal with and maximise my returns
Hi Emma, thank you for letting your property with us and we're delighted that we're able to maximise your returns on this. Please feel free to reach out if you need anything.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
