5/5
TrustpilotTom helped me find a property to rent…
Tom helped me find a property to rent and was very helpful
Trusted Agent profile · Richmond
Chase Buchanan Richmond reviews
★★★★★
819 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Chase Buchanan's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 819 reviews on two platforms, including 391 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
Awards
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleVery efficient people at Chase Buchanan in Richmond. Elliot in particular was excellent. The process of renting was handled very well and was overall very helpful. Highly recommended.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Dear Hugh, We are very happy to read such positive words regarding Elliot - thank you for taking the time to leave this 5* review. Kind regards Chase Buchanan
5/5
GoogleOur experience with Chase Buchanan was faultless. Elliot who secured a property for us worked above and beyond and could not have been more helpful. Would highly recommend.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Dear Ms Moran, Thank you kindly for taking the time to leave us a fabulous 5* review - it is very much appreciated! Wishing you all the best for the future. Kind regards, Chase Buchanan
5/5
TrustpilotUnfailing courtesy and efficiency
Unfailing courtesy and efficiency. Always cheerful, Fast response times.
5/5
GoogleGreat experience, they really took the time to help me with my search. Big thankyou to Charley for your patience and time.PositiveProfessionalism
Agent replied · 12 June 2024
Thank you Christina, We are very pleased to hear that you found Charley so helpful. We look forward to helping you again in the future. Kind regards, Chase Buchanan
4/5
GooglePippa proves herself to be a straightforward and hard-working letting agent. We are grateful for her efforts in finding us a flat.
Agent replied · 12 June 2024
Thank you for your feedback!
5/5
GoogleHighly Professional company with great Staff. I only can recommend them. Elliot Finn - Thank you so much for your help and unlimited effortsnto help us find a flat.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Dear Gergely, Thank you so much for your kind words and for taking the time to leave a 5* review. It's always a pleasure to read as we know just how hard our staff work. Best wishes, Chase Buchanan
5/5
GoogleI dealt with a lady called Rhianna , she listened to exactly what I wanted and went above and beyond to find this for myself and my family. Very pleased with everything.
Agent replied · 7 February 2025
Hi Michelle, Thanks for the lovely comments about Rhianna, we are really pleased that you found the service so helpful and that you found a new home for your family. Kind regards, Chase Buchanan
5/5
GoogleDaniel put me in touch with a fantastic mortgage broker
Agent replied · 12 June 2024
Many thanks for your 5* review Burak. Wishing you all the best! Kind regards, Chase Buchanan
5/5
TrustpilotBijou communicates quickly and is…
Bijou communicates quickly and is solution driven.
5/5
GoogleChase Buchanan have been a pleasure to deal with throughout the renting of our new home. Largely in part to Elliot who has been a consummate professional through ever step.
Agent replied · 12 June 2024
Many thanks for the great review Rob, we are delighted that you found Elliot so helpful and professional and that you found a new home. Best regards, Chase Buchanan
5/5
GoogleTop team. Always polite, courteous and helpful. Adam especially.
Agent replied · 12 June 2024
Many thanks for your 5* review Ali! Wishing you all the best. Kind regards, Chase Buchanan
5/5
GoogleWent for a viewing with Rhianna, so helpful and friendly, brilliant customer service unfortunately the house wasn’t right for me but I’ll definitely book a viewing with her again!
Agent replied · 12 June 2024
Hi Amie, Many thanks for you comments for Rhianna, we are delighted that you were so impressed with her service. Kind regards, Chase Buchanan
5/5
GoogleWe are very pleased with the prompt and professional way all the staf at Chase Buchanan have handled our letting to date.PositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Dear Mr Sullivan, Thank you very much for your 5* review. We are very pleased to hear the Richmond team have looked after you so well - please do not hesitate to contact us if you need anything further! Kind regards Chase Buchanan
5/5
GoogleVery responsive and helpful estate agents + managed to find a flat I'm really happy with. Can definitely recommend.PositiveResponsiveness, Professionalism
Agent replied · 12 June 2024
Thank you Julia, We really appreciate your comments and hope you are enjoying your new home. Best wishes, Chase Buchanan
5/5
GoogleThank you for helping me with my search Charley, you and the team were amazing, thanks again!
Agent replied · 12 June 2024
Thanks Stuart, we really appreciate your 5* review for Charley.
5/5
GoogleGreat service from Adam.
Agent replied · 12 June 2024
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. Your support means a lot. Kindest regards, Chase Buchanan
5/5
GoogleReally wonderful and upbeat staff members who have been very attentive and helpful on our first move!PositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Thank you, we really appreciate your 5* review. Kind regards, Chase Buchanan
5/5
GoogleGreat place to work with.
Agent replied · 12 June 2024
Dear Ray Thank you for this wonderful 5* review. Customer service is very important to us so we really appreciate you taking the time to let us know about your positive experience! Kind regards, Chase Buchanan
5/5
GoogleDaniel J and the team at Chase Buchanan provided an excellent service. They had a short window to find a buyer and they excelled in every aspect, Thank you!
Agent replied · 12 June 2024
Hi Ross, Thank you very much for posting your review. We are delighted that Daniel and the team at Chase Buchanan provided such an excellent service and appreciate your recommendation. Regards, Chase Buchanan
5/5
GoogleReally fast and professional. I was very impressed by the service and made moving in an enjoyable process.PositiveProfessionalism
Agent replied · 12 June 2024
Many thanks for your 5* review Christian. Wishing you all the best in your new home. Kind regards, Chase Buchanan
5/5
GoogleThank u cesar for all te help and professionalism.
Agent replied · 7 February 2025
Many thanks for your 5* review Teun! Kind regards, Chase Buchanan
5/5
GoogleWhen selling our flat Chase Buchanan were brilliant. The Richmond team were superb - they communicated promptly, helped in areas where we unsure and generally held our hands through the process.
5/5
GoogleDaniel J and the team at Chase Buchanan provided an excellent service. They had a short window to find a buyer and they excelled in every aspect, Thank you!
Agent replied · 25 October 2024
Hi Ross, Thank you very much for posting your review. We are delighted that Daniel and the team at Chase Buchanan provided such an excellent service and appreciate your recommendation. Regards, Chase Buchanan
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chase Buchanan Richmond
Has Chase Buchanan won any awards?
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
