Trusted Agent profile · Richmond
★★★★★
810 reviews across 2 platforms
20 Red Lion Street, Richmond, TW9 1RW
Chase Buchanan's office in Richmond, at 20 Red Lion Street, is rated 4.7 out of 5 across 810 reviews on two platforms, including 391 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Chase Buchanan won in 2026.
The Trusted Agent 2026 results for Chase Buchanan, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
1/5
TrustpilotBe careful when signing your rental…
Be careful when signing your rental contract with Chase Bucanan. Check the contract length is correct - amongst other things. They managed to changed our lease length so that we lost a year - admittedly we missed it when signing the contract online. Do not trust them.
1/5
TrustpilotDisappointed
I feel very let down. Put my property up for sale & so helpful! once I signed I felt totally neglected. Did a viewing myself whilst working from home, as they had booked the time incorrectly with the buyer. Phoned office & no call back no apology.No updates nothing! Ended contract.
5/5
GoogleExcellent service by Rhianna, she was helpful efficient as were all of the people in letting. Thank you very much.
Hi Lucy, Thanks for your comments for Rhianna and the Richmond lettings team, we are delighted that you found the service so efficient. Kind regards, Chase Buchanan
1/5
TrustpilotWALK AWAY NOW!
WALK AWAY NOW! I’ve fought hard with the aid of a lawyer, to get my deposit back on a property I wanted to rent with CB.It’s taken 6 weeks to get back what’s rightfully mine. They will cause you stress and multiple headaches, promise you the world and deliver nothing.
5/5
GoogleSold our Richmond flat. Did an excellent job. Patient, professional, courteous and intelligent. Would recommend them very highly to anyone selling in the area.
Hi Henry, Many thanks for your comments. We are glad you found our Richmond office so efficient and thanks for recommending us. Warm regards, Chase Buchanan
5/5
GoogleVery helpful and professional. Thanks DanielPositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to leave us this 5* review!
5/5
GoogleVery responsive and flexible letting service. Good communication and effort to get things done.
Many thanks for your 5 stars and review Tim, we really appreciate it.
1/5
TrustpilotThe worst agency I have ever talked to.
The worst agency I have ever talked to.They sent me a lot of mails and when I found a house, they said the landlord declined our offer but they haven't even made the offer to the landlord. WORST AGENCY EVER
1/5
TrustpilotNot recommended(for landlords and tenants)
when they find out that you are not ready to pay 12 months in advance for letting, they mockingly say thank you and bye. There are a lot of better agencies.
5/5
GoogleVery well-informed about the property and my requirements.enthusiastic. helpful above and beyond.
Thank you very much for your review Helen, We are very pleased to hear you found the service helpful and enthusiastic. Please let us know if we can help again. Kind regards, Chase Buchanan
5/5
GoogleProfessional, attentive and transperent service.
Thanks Burak, we really appreciate your comment and 5 stars.
5/5
TrustpilotProfessional, kind and approachable
We rented a wonderful flat in Teddington for nine years, through Chase Buchanan. Our Concierge, Audrey, was absolutely brilliant. Very professional and quick to address any issues with the flat. I wholeheartedly recommend Chase Buchanan
5/5
TrustpilotVery focused and fair
Very focused and fair, efficient, friendly and personable. We have used this company both for letting and may be using them again for selling a property, especially in challenging times.
5/5
GoogleAll very good and efficient
Hi John, Thank you for your 5* review and positive feedback. Kind Regards Chase Buchanan
1/5
TrustpilotLetting team
Letting team, not communicating viewings well to leaving tenants and rudely entering the property without knocking the door, even after asking them to knock before using their own keys. No respect of your privacy.
5/5
TrustpilotReview
Thank you, MB, for your fantastic review! We're thrilled to hear about your positive experience with Audrey. Her dedication and expertise truly make a difference in property management. We appreciate your trust in us and look forward to continuing to support you and your tenants!
5/5
TrustpilotEllie ensured a seamless renewal
Rating only, no written review.
Thank you, Helen! We're thrilled to hear that Ellie made your renewal process seamless. Our team is dedicated to providing excellent service, and your feedback means a lot to us. Looking forward to assisting you again!
1/5
TrustpilotVery rude and arrogant with no reason
Very rude and arrogant with no reason. Unorganised, careless, awful service overall. 0 stars
5/5
Trustpiloteasy to understand.
5/5
TrustpilotAmazing experience!
5/5
GoogleRating only, no written review.
Thank you for the 5 stars.
5/5
Trustpilotgood communication
Hi Zara, we're happy to hear you had a great experience with the team. Please do reach out again if you need anything.
1/5
TrustpilotPoor service
Rating only, no written review.
Hi there, we're sorry to see you have left this rating. Now that we have full access and management of our Trustpilot page, if there is anything you would still like us to look into, please do contact your local office so we can assist further.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan's Richmond office has 810 reviews across two platforms: 391 on Google, 419 on Trustpilot (across the whole business).
Chase Buchanan Richmond is rated 4.7 out of 5 across all 810 reviews, and 4.9 out of 5 on Google from 391 reviews.
Yes. In The Trusted Agent 2026 awards: Chase Buchanan, Richmond won Platinum; Chase Buchanan, Teddington won Platinum; Chase Buchanan, Isleworth won Trusted Agent.
Chase Buchanan Richmond, 20 Red Lion Street, Richmond, TW9 1RW.
