Trusted Agent profile · Richmond
★★★★★
275 reviews across 1 platform
23 The Quadrant, Richmond, TW9 1BP
Chancellors's office in Richmond, at 23 The Quadrant, is rated 4.7 out of 5 across 275 reviews on 1 platform, including 275 Google reviews rated 4.7.
Every review we hold for the Richmond office, from every platform, shown as written. First names only.
5/5
GoogleAs a London based relocation agent you really appreciate working with knowledgeable and professional agents, working with Samuel Hall over the years has been an absolute pleasure. Thank you.
Hi Christina, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleChancellors were terrific. Helpful and efficient and Joanne was great. She ALWAYS got back to us fast when we had queries and smoothed everything at the end when things got very stressful. Highly recommended, I wish all estate agents were like that!
5/5
GoogleSam helped me out find a property - great guy that was helpful every step of the way
Thank you Jake for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI had a great experience with with their Senior Lettings Negotiator Hannah Morris, she Helped me speed up the renting process and with all the paperwork. overal great service
Hi Joana Maria, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleThank you Sam Hall for your excellent service.
5/5
GoogleGreat experience dealing with Chancellors. Hallison was very helpful throughout the entire letting process.
5/5
GoogleI absolutely recommend dealing with Samuel. He was professional, helpful and friendly. My partner and I had been looking for a flat to rent for the first time (not sure of what we wanted) so the extra bit of support was very much appreciated. I particularly liked the smooth communication, as we did receive regular updates via email and phone call. Thanks very much ! M and KPositiveResponsiveness, Quality, Professionalism
5/5
GoogleA rare case when they DO care! We have a rental agreement through Chancellors for a while now, they're always very helpful, friendly and responsive. I found myself in a terrible situation of leaving some documents in the apartment when travelling, and Andrew, Associate Director, made everything possible and even a bit more to help me, even though it's not a part of the contract or something obligatory. I will never forget his kindness and eagerness to walk an extra mile. This is so rare these days.
5/5
GoogleWe have booked a free property valuation with Chancellors. Stuart Bunce visited us on the following day, which was really prompt response. Great communication, we have got all of our questions answered. Great service by Chancellors!PositiveResponsiveness, Value
Thank you Stefan for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI have always found Chancellors Richmond polite and professional throughout any dealings I’ve had with them. Would thoroughly recommend them.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams
1/5
GoogleNo one to pick the phone up!!!! I called many times and they cut the line without answering ?!!!! Another unprofessional and unreiable house agency .
Hello Maxi, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
GoogleI absolutely recommend dealing with Samuel. He was professional, helpful and friendly. My partner and I had been looking for a flat to rent for the first time (not sure of what we wanted) so the extra bit of support was very much appreciated. I particularly liked the smooth communication, as we did receive regular updates via email and phone call. Thanks very much ! M and K
5/5
GoogleOur letting agent Samuel Hall was extremely helpful in finding us the right rental property. He then guided us through the process and was friendly and professional throughout.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI have found Chancellors of Richmond a very efficient, energetic company. Samuel has been exceptionally helpful, keeping me updated, providing advice when needed, and finding me suitable tenants without delay.
2/5
Google- Sales - Friendly on arrival, but late for almost every viewing we went to, left us waiting out in the rain numerous times. Then had the cheek of taking us to view other properties we did not request that were not at all in our search range.
Hi Dean, thank you for taking the time to write a review. We are however, disappointed that you have felt cause to raise concerns. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can look into this for you? Many thanks.
5/5
GoogleI have used this company for at least 5 years. Andrew are very very professional , very knowledgeable and very friendly and helpful, providing a personal touch. Excellent and efficient support. Thank you!
Thank you for leaving us this great review Valeria, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
GoogleAs buyers, we had a positive impression of Chancellors from the start as they went the extra mile to arrange viewings and access. They listened carefully to what we were looking for, responded quickly to our enquiries and seemed to be genuinely focused on us as individuals rather than a means to reach the monthly sales target. The purchase process was handled in a friendly and at the same time professional way with pressure applied at the right times and in the right way in order to accelerate the process so as to hit the target completion date.
5/5
GoogleChancellors were absolutely fantastic, not only did they let/rent my property successfully with no breaks for more than 3 years; they also sold my flat within a week. In particular, Daniel Johns, Louise Dabbagh and Michael Booth have been exceptional, providing me with a professional, personable, experienced and more importantly a genuine service/approach. I honestly feel like part of the Chancellors/Richmond family, where you can pop into the branch and have a chat with team anytime. Louise has time and time again gone beyond the call of duty over the past 3 years, and her expertise and wonderful personality will leave a lasting impression on me for years to come. I am obviously delighted to sell my flat, but at the same time I shall miss the team over at Chancellors/Richmond. I hope our paths cross in the future, and should I decide to sell/buy or rent my property in the future, I have no hesitation in appointing Chancellors again.
5/5
GoogleGreat viewings. Clear demonstration and communication from Marcela.
Thank you Rachel for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
GoogleWhen we found ourselves in the position of having to sell our mother's house is was because she had recently died. This can be one of the worst times in your life but Joanne in the Richmond branch was kindness itself. She was sympathetic but professional from start to finish and worked with us to find the right buyer. I am so glad that the house has gone to a family who will love and cherish it and make it the home it once was again. Thank you for all of your support and hard work.
5/5
GoogleWe bought our house through Chancellors and I can't really fault their service. We dealt primarily with Jo, Daniel and Natasha and all of them were a joy to liaise with. Always at the end of the phone, replied to emails within minutes and were punctual and polite when meeting them (over and over again) at our purchased property. Jo, in particular, has been amazing. No question was too big or dumb and despite wanting to ensure Chancellors' cut from the sale, she always acted fairly and fought our corner. I don't want to move house again for a good number of years but as and when I do, I hope I get to deal with Chancellors again.
5/5
GoogleChancellors in Richmond have done an absolutely first class job in selling my property with the maximum of efficiency and the minimum of fuss, achieving the asking price and concluding a sale almost before one could turn around. They are cheerful, excellent communicators and shepherd the process through to the completion with quiet competence, while other agents tend to lose interest once they have made the initial sale. They have also handled my lettings over a long period and in general terms have performed this task with professionalism and efficiency, dealing with tenants' complaints and requests promptly, as well as being assiduous in collecting rents and remitting proceeds to my account . I would recommend them without hesitation to anybody selling, or indeed buying, a property in the Richmond area or going into the rental market.
5/5
GoogleExcellent customer service from the Agents and extremely helpful in expediting the process with ease.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleSuper helpful Agents - managed to help us find a suitable property quickly and made the process hassle free. 👍🏻 …
Thank you Tom for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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