Chancellors Richmond reviews

★★★★★ 5/5

Google

I had a really great experience with this agency! Sam Hall did an excellent job, he was very patient with me and listened to what kind of flat I am looking for and he got in touch as soon as ‘the one’ was available! Super clear and friendly communication, and you get the type of calls from the agent that you actually enjoy, it’s like talking to a friend, listens, advises and cares! Highly recommend! Thank you, Sam! :)

Rene · 18 April 2024

★★★★★ 5/5

Google

Samuel has been very helpful throughout the entire process, from showing the flat to negotiating the contract. Responsive and professional agent, it's been a pleasure to work with.

Ervin · 29 May 2024

★★★★★ 5/5

Google

Samuel has been very helpful throughout the entire process, from showing the flat to negotiating the contract. Responsive and professional agent, it's been a pleasure to work with.

Эрвин · 27 May 2024

★★★★★ 5/5

Google

Tafouse has been brilliant since we agreed on our new property. Welcoming and polite when he showed us around, responsive and efficient during and after negotiations. The best estate agent experience we've had since moving to London over 10 years ago. Thanks, Chancellors!

Tom · 18 June 2023

★★★★★ 5/5

Google

Ash and Marcela were great, finding us 2 asking price buyers, thank you both 🙏 …

Adrian · 9 November 2024

★★★★★ 5/5

Google

They are very successful in dealing with people who are looking for a house, they help them a lot, especially Louise called me every day and shared information throughout this process. They do their work in a planned and professional way.

Doruk · 18 June 2023

★★★★★ 1/5

Google

Strongly suggest to avoid Chancellors as if they were the Bubonic Plague mixed with nuclear waste. Chancellors is able to take "Commitment Fees" (not deposits) from prospective tenants, change the initial terms agreed with the prospective tenants and subsequently take the Commitment Fee, without providing a property. Myself and my partner, were asked £1000 as a "Commitment Fee". And, wait for it, it's perfectly legal. Yes, it is legal to take "Commitment Fees" and then change the terms of the contract - to make the contract unappealing to the prospective tenant. And obviously they made sure the "Commitment Fee" is worth their while, since the norm is to take one week's rent as a deposit, which, in this case, was circa £300. The way they did it, with ourselves, seemed pondered and certainly legally-checked: they withheld information at the right time (at the beginning); refused to re-offer the property, even after we were offering a higher rent proposal, and, finally, didn't officially cancel the contract (since if they did this, they would have to return the Commitment Fee). This is all legal, since they don't necessarily have to notify the prospective tenant of all the contract conditions, after a Commitment Fee has already been paid. My congratulations to their legal team, they made sure there was a legal juncture being respected, at every step. The place we were considering was on the market for many months, so presumably it's a way to generate revenue when a location is unoccupied for a long time? You've been warned. If you're speaking to Chancellors currently, abandon the conversation and never look back. If Chancellors puts in all this effort to do this for £1000, what else are they working on?

Paulo · 19 January 2024

★★★★★ 5/5

Google

I am absolutely delighted to have met Marcela during my property search. She is an exceptional communicator, attentive to your needs, and truly listens to what you're looking for. Marcela ensures she provides options that genuinely align with your requirements. Above all, she is a highly trustworthy agent. If you're in the process of purchasing a property, rest assured, you're in very capable hands with her.

Emine · 22 September 2024

★★★★★ 5/5

Google

I would like to welcome Veronika to the Richmond lettings team. w I have enjoyed a great relationship with the team for over 20 years. The Richmond Team have always gone above and beyond for my properties. I look forward to the continued relationship going forward with the team and Veronika

Vikram · 7 April 2025

★★★★★ 5/5

Google

Andrew and his team have delivered excellent service and never failed to keep their word. My life has been made as easy as possible and I have felt very comfortable throughout the process. I can't recommend them highly enough!

Paul · 18 June 2023

★★★★★ 5/5

Google

Sam is an absolute delight to work with. As a a relocation agent, i value his professionalism, patience and efficiency. I couldn't recommend him enough and will continue to rely on his experience and expertise time and time again.

Vera · 18 June 2023

★★★★★ 5/5

Google

Chancellors have been a great agent to work with. Sam specifically was a big help whilst my partner and I were looking for an apartment when moving up to London. He was quick to respond, forthcoming and kept an eye out for upcoming properties that would be relevant to us personally. All-in-all I would highly recommend using Chancellors when looking for a property to rent in Richmond.

Neill · 6 August 2024

★★★★★ 5/5

Google

I've been with Chancellors since 2020 and Miira is the best Lettings Administrator I've dealt with so far. She is efficient and promptly deals with any concerns I have about the property.

Alan · 20 November 2023

★★★★★ 5/5

Google

Highly recommended! Sam is the man! He was very helpful during the whole process, including Miira who helped him during his annual leave.

Jorge · 18 May 2024

★★★★★ 5/5

Google

Huge thanks to Tafouse from the Richmond office for showing me around properties today. He showed great market knowledge, very well mannered and well spoken and not pushy at all. Will definitely recommend to friends and family.

Mihailo · 18 June 2023

★★★★★ 5/5

Google

Andrew and team are a pleasure to work with. Quick to respond and very helpful throughout the lettings process. Highly recommend.

Madison · 29 July 2025

★★★★★ 5/5

Google

Had great experience working with Jonny, who was very friendly and helpful.

Olga · 16 March 2026

★★★★★ 5/5

Google

Great service provided throughout our tenancy! Shout out to Miira who helped on contract extension - nothing but a smooth process:) thank you!

Jo · 19 March 2024

★★★★★ 5/5

Google

We worked with Sam to rent our flat. He was diligent, always responded promptly to our emails/calls, and providede helpful advice through the entire process. We would be happy to work with him again.

José · 18 June 2023

★★★★★ 5/5

Google

Louise was incredibly helpful and friendly and made a big move that much easier. With her expertise she knew exactly what I was looking for, had a range to show, and found the perfect place. Would definitely go back if considering moving.PositiveResponsiveness, Quality, Professionalism

Eilidh · 18 June 2022

★★★★★ 5/5

Google

Jonny Macdonald from Chancellors been really helpful and friendly! Grateful. ​​​​

Zahra · 16 March 2026

★★★★★ 5/5

Google

Sam is an excellent estate agent and always puts a smile on your face.

Joseph · 6 August 2024

★★★★★ 5/5

Google

I had a wonderful experience with the Richmond branch! The team were so helpful and i would definitely recommend. Andrew Jourdain was superb in catering to my family’s every need.

Meg · 22 August 2023

★★★★★ 5/5

Google

Sam was amazing and very helpful, particularly as we were new to the UK market, he was willing to answer our many questions, and we are very happy with our new flat.

Historymum · 18 June 2023