Chancellors Richmond reviews

★★★★★ 1/5

Google

Just made a phone call and had the most unpleasant experience. The sales man was arrogant, condescending and unhelpful. Would not even bother to share the floor plan of the rental property with me when I said I could not find it and had a sarcastic tone when speaking to me even though I explained that I was looking after a home for myself and my kids. I’m debating on wether I should call back and ask for his name to write a complaint as I’m sure this is not the way in which Chancellors aim to treat its clients and I’ve heard only good things about this agency prior to my phone call. Finding a home is always a delicate matter and people should be dealt with respect regardless of their status wealth needs.

Eugenia · 21 October 2023

★★★★★ 5/5

Google

Proactive and professional, Sam managed the letting of our flat seamlessly and created the best value for us. Understanding our critical time frame, he found tenants for which it was a win-win. Sam was both, a negotiator and a coach. His expert management of the whole process, and later Miira's too, was invaluable. I highly recommend you call him no later than now.

M · 28 July 2024

★★★★★ 3/5

Google

It took me a while to write this review for many reasons. Aa per his request, this is a review for Tafoza. He is a great agent, really went above and beyond for me, during this entire process he was very reliable, responsive and reminded friendly at all times :) not many agents like him out there. The only part that kept me confused was the fact that after I showed up for the viewing he said he called many times to cancel, I didn't receive any calls (it happes) as he didn't have the key. After I called him he said he didn't have the key to the property, however managed to get it while speaking with me, he came immediately to open the door, the viewing lasted maybe 3 minutes as he was rushing me, yet when I left there was a queue of people waiting to view. Bizarre Unfortunately I didn't end up renting the flat I absolutely fell in love with, due to clashing with he company they work with. There was a guy named Andrew/Endrew who took advantage of my vulnerable state and decided to patronise me. He did not appreciate the fact my ex partner was the landlord of the property I was renting and also still my business partner (part-time second job). We were in a therapy for about a year due to a tragedy which also caused our breakup. My partner moved out to give me the space I deserved, but now that he is selling the property I needed to rent something else. Well the moment Andrew heard my voice cracking when I talked about my ex he kept patronising me, passing not acceptable comments etc which made me cry my eyes out, the phone call which supposed to be professional and easy, put me back in therapy because of the past tragedy. As advised by my lawyer and therapist, I didn't rent the beautiful studio I wanted so much as it would keep taking me back. The only part I did not appreciate about Tafoza was him trying to charge my card £300 something despite me never signing any contract, so my lawyer had to get involved and put the agency in their place for trying to do something absolutely illegal. Otherwise the agent was great.

Sara · 23 July 2023

★★★★★ 5/5

Google

I highly recommend Jack Wallis for his outstanding assistance in securing my new flat in Richmond. His professionalism, dedication, and attention to detail made the entire process smooth and stress-free. Jack’s knowledge of the market and his ability to address all my concerns promptly were truly impressive. I’m grateful for his support and would confidently refer him to anyone in need of real estate services.

Sanjay · 10 June 2024

★★★★★ 5/5

Google

Sam was fantastic, prompt to reply, friendly, professional and made the lettings process as smooth as possible. Highly recommended. Thanks Sam!

Kate · 12 December 2025

★★★★★ 5/5

Google

Great work by the team. Special thanks to Samuel Hall MARLA and Andrew Jourdain for their professionalism and dedication. Cheers

Parviz · 19 December 2025

★★★★★ 5/5

Google

I just wanted to thank Faisal for being extremely helpful. From the first call he was very professional and friendly and the during the viewings he gave us lots of helpful information about the area and the property. Me and my partner have had sale fall through after months of trying to get everything done but the estate agents didn't really seem bothered so finding someone like Faisal who seems very knowledgeable about this chaotic market and genuinely interested in helping us, guiding us makes us feel at ease. Good estate agents are few and far in between so it's really great when you find one like Faisal, I recommend him wholeheartedly. Thank you!! :)

Robert · 18 June 2023

★★★★★ 5/5

Google

My experience with Samuel Hall as my agent was exceptional, and I would highly recommend his services to anyone in need of a trustworthy and professional real estate agent. Samuel was highly attentive to my needs and requirements and always went above and beyond to ensure that my expectations were met. His communication skills were excellent, and he kept me informed throughout the entire process. He provided valuable insights and advice, which helped me make informed decisions during the property search and letting process. Furthermore, the Chancellors provided an outstanding level of service. The team was responsive, friendly, and knowledgeable, and they made the entire process stress-free and enjoyable. Overall, I am highly impressed with Samuel's and Chancellors' services and would highly recommend them to anyone looking for a reliable and professional real estate agent.

D · 18 June 2023

★★★★★ 5/5

Google

I just finished renting my new home with them and have been greatly impressed with their professionalism and approachability. A special thanks to Sam, who has been a standout with his transparent and helpful guidance during the process. Always helpful and answering all of our questions, he is making the process as smooth as moving homes can be. I highly recommend Chancellors for their exceptional service and ongoing commitment to customer satisfaction

Ronie · 20 December 2023

★★★★★ 5/5

Google

I had a great experience with Chancellor’s Richmond. Jack was particularly helpful, he was extremely friendly, accommodating to my viewing times and knew the area of Richmond extensively. This massively helped my flat hunt and I will be returning on my next search.

Hugo · 29 March 2025

★★★★★ 5/5

Google

We would like to thank Chancellors Richmond, particularly Jack Wallis, for helping us with our first renting agreement in London. Jack was exceptionally responsive and prompt, keeping my wife and I informed of every stage of the process. Kept us informed of any good news or delays so there were no surprises. Highly recommended using Chancellors if you are looking to move to Richmond.

Alex · 18 April 2024

★★★★★ 5/5

Google

Sam has been very helpful and has introduced me to the landlady, Helena. We had a nice chat and they shared useful information about the area and the lovely flat Helena has created, also knowledge on renting and the estimated cost on utilities. They are super nice and helpful. I had a great viewing experience and would highly recommend Sam’s services. Thanks.

Florence · 18 May 2024

★★★★★ 5/5

Google

Samuel was amazing from start to finish, keeping us updated on our tenancy progress by calling or emailing every day. I haven't had such excellent customer service from any other estate agent before, it felt very genuine; very happy we chose Chancellors! Likewise, we also spoke to Miira a couple of times who was just as great. They made the usually dreadful experience a breeze, 10/10.

Filip · 18 February 2024

★★★★★ 5/5

Google

My partner and I have recently rented a flat through Chancellors with the help of Jonny and Ben. They have both been fantastic, providing excellent communication, very quick responses to any queries we’ve had, and have been incredibly helpful throughout the whole process. Thank you very much to Johnny and Ben!

Alice · 26 March 2026

★★★★★ 5/5

Google

Jack made a real difference to our Chancellors experience, our score would never have been as good if it wasn’t for him. He was in regular contact, very friendly & professional and we would definitely use him again when looking to rent. Cannot recommend him enough! Thank you Jack!

Charlotte · 19 October 2024

★★★★★ 5/5

Google

I had the pleasure of working with Sam from Chancellors. Sam's professionalism and willingness to patiently guide me through every step. From the initial viewing to the final stages, Sam was there, addressing all my concerns and queries. I highly recommend Sam to anyone seeking an agent! Thank you, Sam, for your outstanding job and for making this experience smooth and easy!

Keval · 19 January 2024

★★★★★ 5/5

Google

Samuel Hall @ Richmond Chancelors is absolutely the best! He made sure that I visit the apartment he thought I might like and insisted that I see it. If I had not left my work to go to that viewing, I would not be able to live in this gorgeous apartment! He is always available and always in a positive attitude. He makes sure that his clients reach every answer they need. I can't recommend him enough.

Sima · 18 June 2022

★★★★★ 5/5

Google

We have had a fantastic experience with Chancellors and cannot wait to move into our new home very soon. Sam Hall has been incredible from start to finish. From our first conversation he really listened and took on board our requirements and arranged a number of viewings in one go (each of which ticked our boxes in some way). We really appreciated his professionalism and honesty throughout- we weren't rushed and there were no hard sale tactics or pressure; all of which I've experienced on other viewings with other agents. Thanks again Sam!PositiveResponsiveness, Quality, Professionalism, Value

Victoria · 10 December 2021

★★★★★ 5/5

Google

Chancellors let my flat out for me. They were helpful and communicative through the process and even now, a year after the flat was first let they remain helpful, communicative and go the extra mile to help keep things working for both myself and the tenant. Thank you Chancellors and in particular Andrew Jourdain and Miira Hietala.PositiveResponsiveness, Quality, Professionalism

Jenny · 10 December 2023

★★★★★ 5/5

Google

I’d just like to say a massive thanks to Tafouse who has been absolutely amazing. After 3 days with Chancellors, he showed us around and answered all questions we had, (if he couldn’t at the time, he emailed me later that day). He helped us to secure a great flat and has been friendly, thorough and super helpful throughout the entire process. Would highly recommend!

Molly · 18 June 2023

★★★★★ 5/5

Google

We have had a fantastic experience with Chancellors and cannot wait to move into our new home very soon. Sam Hall has been incredible from start to finish. From our first conversation he really listened and took on board our requirements and arranged a number of viewings in one go (each of which ticked our boxes in some way). We really appreciated his professionalism and honesty throughout- we weren't rushed and there were no hard sale tactics or pressure; all of which I've experienced on other viewings with other agents. Thanks again Sam!PositiveResponsiveness, Quality, Professionalism, Value

V · 28 August 2021

★★★★★ 5/5

Google

Chancellors let my flat out for me. They were helpful and communicative through the process and even now, a year after the flat was first let they remain helpful, communicative and go the extra mile to help keep things working for both myself and the tenant. Thank you Chancellors and in particular Andrew Jourdain and Miira Hietala.PositiveResponsiveness, Quality, Professionalism

Jenny · 21 October 2023

★★★★★ 5/5

Google

This is easily the best property rental office in Richmond. I have been renting my portfolio of 3 properties in Richmond for over 15 years through Chancellors and I have received outstanding service. Andrew, the office manager, has an in …

John · 16 March 2026

★★★★★ 5/5

Google

Had to find a place remotely from South Korea on a short notice. Jack Wallis from Chancellors got us a nice place in Richmond in time. Super helpful despite all the difficulties related to the distance and time zone difference.

Choi · 16 March 2026