5/5
GoogleRuby and Honour are really helpful. They helped beyond their duties and are always available when I need them, so I wouldn't even consider switching agencies because of them.
Trusted Agent profile · Richmond upon Thames
Stirling Ackroyd Whitton reviews in Richmond upon Thames
★★★★★
1,464 reviews across 3 platforms
127-129 Percy Road, Whitton, TW2 6HT, Richmond upon Thames, TW2 6HT
Stirling Ackroyd's office in Richmond upon Thames, at 127-129 Percy Road, is rated 4.4 out of 5 across 1,464 reviews on three platforms, including 150 Google reviews rated 4.8.
150
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,305
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Google5/5
TrustpilotOur experience with our property…
Our experience with our property manager, Letizi Lupi, has truly been exceptional! Letizi has consistently demonstrated remarkable professionalism and exceptional responsiveness. She goes above and beyond, promptly addressing all our questions and requests with a proactive and friendly approach. Her dedication and willingness to assist have made our renting experience seamless and stress-free. We feel fortunate to have Letizi as our property manager, and her outstanding service has truly enhanced our overall satisfaction with Sterling Accord. Highly recommend!
5/5
TrustpilotCalled utterly amazing and grateful
Never had such professional service like this in a while and David Rudley prove this to me every time, through busy times always kept me informed could never thank him enough plus of course other team members which were involved. This December is most definitely going to be a very Merry session.
1/5
TrustpilotTerrible Experience, Will never use again
Absolutely terrible service for tenants, avoid using Stirling Ackroyd completely if you can, their tenancy contracts are made to benefit/safeguard landlords and themselves and exploit tenants. We had a terrible experience dealing with them, the nightmare stories you hear about estate/letting agents came true in this case for us. Viewed a flat with them, made the offer, got accepted a month in advance of move in date, made the payments they asked for and then no word from them for 3/4 weeks with us chasing to understand whats going on. We were told they have a queue of processing contracts based on priority. Then 1 week before the actual proposed move in date after an email demanding a response they come back to us with a draft contract heavily in favour of the landlord which we disputed and ask for a compromise and were told that nothing will be changed and that if we dont agree to their terms we can "forget about our deposit". These guys are one of the worse type of agents we have come across so far in our experience. They used a delaying tactic to force us into signing a contract, we will never be using them again and will strongly encourage all friends and family to avoid them like the plague.
Agent replied · 23 October 2024
Thank you for taking the time out to review us and apologies that we have taken so long to respond. We are sorry that you didn't receive the service you should expect from Stirling Ackroyd. We do appreciate your feedback and have already taken steps to ensure that tenants have a smoother journey and do not experience the same issues. .
5/5
TrustpilotMelissa Koleosho was really efficient…
Melissa Koleosho was really efficient in the way she she handled a long standing query concerning the freeholders next door to my property. She was very timely in following up my complaint and provided regular feedback on her actions. I had every confidence that she would resolve my issue.
5/5
TrustpilotExtremely pleased with my interaction…
Extremely pleased with my interaction with David Harvey. He was most professional in his approach. Felt very satisfied with the information and advice I have been given regarding letting my property with Stirling Ackroyd. Would highly recommend David. Thank you 😊
5/5
TrustpilotDavid was incredibly helpful
Phoned up Stirling Ackroyd for the first time to book in a viewing on a house. David was incredibly helpful and answered all of my questions. Was able to log all my details and get the booking in seamlessly.
5/5
TrustpilotStirling Ackroyd was really great at…
Stirling Ackroyd was really great at helping us find a property to move into! The whole process was quick and Leonardo was great at keeping us updated on the process, despite how busy the market was when we were looking. We would really recommend!
1/5
TrustpilotWould be ZERO STARS if available.
Left a review on here, Amber asked me to email her to arrange return of my deposit. Emailed 10th September, but no response. Not sure why you'd publicly ask me to email if you are just continuing to ignore me?I moved out of my flat 2.5 MONTHS ago, still no deposit returned and no response from anyone at Stirling.Absolutely disgraceful service.
Agent replied · 23 October 2024
Hi Nicola, I am sorry to read your comments. As we have discussed, you were contacted on the same day your email was sent and received. I hope you will reconsider your review relating to the service your received, as your comments do not truly reflect what happened. If you would like to contact me further or have any additional points you feel deserve a little extra attention, please do get in touch with me directly - you have my email. Wishing you the very best - Amber
5/5
GoogleI would like to thank Morgan and Chris from the Townends Whitton Branch. AFter our offer for purchase was expected, we had a delay in the process of mortgage applicaiton / approval as our buyer had to pull out. They managed the timelines with the sellers and also provided timely updates.PositiveResponsiveness, Professionalism
5/5
TrustpilotBravo Stirling and James!
Our property manager James is a star. He's super responsive, always willing to help and he always tries to accommodate our needs in the best way possible. He never misses an email or a follow-up and he always does everything remaining extremely nice and kind. The rest of the team is also very good. Not your everyday experience with property management.
5/5
TrustpilotSpot on!
Rhys and his team were extremely responsive and communicative throughout. I could always reach him and he went out of his way to be as helpful as possible. Very professional and friendly.
5/5
TrustpilotBeckie in the Bristol Office
Beckie in the Bristol Office - I cannot thank you enough. I have bought and sold properties for well over 40 years but never had the help or support that your provided to myself - well over and above your professional duties. Thank you. You are worth your weight in gold to anyone who employs you. You remained calm and professional throughout my purchase even when I couldn't! By the end of a difficult purchase it was you and your professionalism and determination to do the best by your customers that kept me sane. Literally. Thank you for that. Wish I could find the words to explain/articulate how grateful I am and I am sorry I cannot. It is just a shame you do not run for Prime Minister because we would be in a much better state than we are now. One very impressive lady. Lots of best wishes
1/5
TrustpilotWord of caution
Have never dealt with a company that ignores requests for over six months. This includes managers and directors. Repeated emails, phone calls. Not how you treat a landlord who signed up for the fully managed service. Absolutely shocking.
Agent replied · 23 October 2024
Dear Lydia, I am sorry to hear how unhappy you are with your experience and that you seem to have not had a response back form us. Please contact us directly at help@stirlingackroyd.com so that any outstanding issues can be addresses for you. Many thanks - Claire
5/5
TrustpilotDavid Harvey gave great customer…
David Harvey gave great customer service, very informative and such a polite gentleman. I've spoken to alot of Estate Agents recently while trying to find a rental, this Estate Agent is one I would highly recommend
1/5
TrustpilotI had written a very positive review of…
I had written a very positive review of working with Stirling Ackroyd when I first moved into one of their properties last month. However, I take every single positive word back.
5/5
TrustpilotThis feedback for Letizia Lupi only
This feedback for Letizia Lupi only - Letizia is very professional and friendly. She is keen to help and support with any issues.Leti - many thanks for your work! I appreciate this
5/5
TrustpilotAlex is always very friendly and…
Alex is always very friendly and professional. He responds fast and was able to answer any of my questions. His service was great and not pushy - I will definitely contact him again in the future when I need his help and expertise.
5/5
GoogleHanek was very helpful and spent the time to really make sure we found what we were looking for
Agent replied · 24 October 2024
Hi Sandeep, thank you for the fab 5* and valuable feedback! - Claire
5/5
TrustpilotRebecca H is a great agent
She always replies on the day or the next working day. She gets the issue sorted as soon as possible. No complaints about her work.
5/5
TrustpilotThank you
Thank you, Leticia, for being patient understanding and explaining to us the details. 1 reason we took this unit is because of your warm welcome on our 1st viewing. And also a big thank you to Ali and all the other staff at Stirling Ackroyd. Best regards Ramo & Ludy
5/5
TrustpilotThanks Kyle!
The experience of buying our first house hasn't been without it's problems. But I can safely say, that without the help and persistence of Kyle Moran, I don't think it would have worked out.Luckily it did and we're very pleased. I would highly recommend working with Kyle, he was always available to chat and answered emails quickly. He also dealt very well with difficult solicitors and a long chain of problems regarding missing paperwork. Not an easy task!Thanks,Ally
Agent replied · 23 October 2024
We appreciate you taking the time to leave this review for Kyle. Thank you.
1/5
TrustpilotPLEASE do not rent with Stirling…
PLEASE do not rent with Stirling Ackroyd (formerly Red Bear). AWFUL agents - so rude and unhelpful. We lived in one of their properties in 2021 and are still getting contacted by billing agents for overdue payments for AFTER we lived at the property - we've repeatedly told people that we no longer live there / haven't for the billing period, and we've just found out today that we're getting these bills still as Stirling Ackroyd told them we still live there! Ridiculous! Save yourselves the headache and rent elsewhere. Utter waste of time.
5/5
TrustpilotThanks again to Joel from Stirling
Thanks again to Joel from Stirling. Like all the team he was very polite helpful and kept me informed at all times. I would definitely recommend Stirling Acroyd Agents. Thanks Joel for all your hard work
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Stirling Ackroyd Whitton
How many reviews does Stirling Ackroyd Whitton have?
Stirling Ackroyd's Richmond upon Thames office has 1,464 reviews across three platforms: 150 on Google, 9 on Facebook (across the whole business), 1,305 on Trustpilot (across the whole business).
What is Stirling Ackroyd Whitton's rating?
Stirling Ackroyd Whitton is rated 4.4 out of 5 across all 1,464 reviews, and 4.8 out of 5 on Google from 150 reviews.
Where is Stirling Ackroyd's Richmond upon Thames office?
Stirling Ackroyd Whitton, 127-129 Percy Road, Whitton, TW2 6HT, Richmond upon Thames, TW2 6HT.
