Stirling Ackroyd Whitton reviews

★★★★★ 5/5

Google

Really pleased with the service from this estate agent who brought viewers to my property, especially Ruby Franklin. She was very friendly, professional, and made the whole viewing process smooth and comfortable. Ruby was well organised, approachable, and did a great job showing the property and answering viewers’ questions. Communication was clear throughout, and she presented the property very well. Her positive attitude and professionalism really stood out. I’d happily recommend this estate agent to others.

Elahe · 16 March 2026

★★★★★ 5/5

Google

⸻ I had an excellent experience with Stirling Ackord, especially thanks to Ruby. She was incredibly quick, responsible, and professional throughout the entire process. I had been waiting a long time to find a suitable house, and Ruby went above and beyond to finally secure one for me. Matthew was also wonderful, he personally introduced my wife and me to the landlord, which was a thoughtful and professional touch. I truly haven’t met a manager like him before. Both Ruby and Matthew made the entire process smooth, supportive, and stress-free. I’m very grateful for their help and wish their agency continued success. Highly recommended!

Miraz · 22 September 2025

★★★★★ 5/5

Google

I had the pleasure of working with Ruby to find a rental property, and I can’t recommend her highly enough. She was incredibly helpful, professional, and attentive throughout the entire process. Ruby took the time to understand what I was looking for and found me the perfect place, quickly and with zero hassle. If you're looking for someone who genuinely cares and delivers results, Ruby is the one to call. Thank you again for making this such a smooth and positive experience!

Charles · 9 August 2025

★★★★★ 1/5

Trustpilot

Awful company. Severe lack of professionalism and etiquette.

Awful company with a severe lack of professionalism and etiquette. We purchased a property through this agent, and their rudeness, constant threats, unprofessional emails, false accusations, and overall treatment of buyers are terrible. When raised with their area director, our email was ignored. In addition, their description of the property was inaccurate and they refused to hand over the keys on the day of completion, forcing us to go to the property and speak to the previous owners directly. I would never use or recommend this company. They turned what should have been an exciting period into a more stressful, anger-inducing experience. To add, they even contacted our estate agent and criticised us, the buyer, referring to us as liars. I have reported their actions to the Property Ombudsman.

Tom · 12 August 2026

★★★★★ 1/5

Trustpilot

Never again

There were a few shining stars. On the whole - awful. So many problems -I was meant to thankful for. them doing their job. I'll never do business with them again.

ALCOHOL · 2 July 2026

★★★★★ 5/5

Trustpilot

Letting agents

We’ve had Stirling Ackroyd as our letting agent twice and they never disappoint. They are very reachable and easy to work with. Briana is the best property! She replies promptly to our emails and always has answers with our questions. All that we need fixing in our flat, she sorts it out immediately. We are very happy to have worked with her from beginning till the end of our tenancy!

Arrianne · 29 April 2026

★★★★★ 5/5

Google

Many thanks to Honor at Stirling Ackroyd rental dept for all her efficient & helpful assistance with getting a tenant into our rental property. Honor is very professional & a great asset to the company. We have been using this company for many years at the Whitton Office & are very happy with the friendly great service they all provide. Big thank you to Honor for making everything go so smoothly. Also a huge thank you to Marcus & Rebecca for all the work they put in preparing paperwork & letting our rental property. We have been using Stirling Ackroyd for many years now & continue to do so since everything flows well & they do a brilliant job. Thank you 😊

Carole · 9 February 2025

★★★★★ 1/5

Trustpilot

Holding Deposit without reason

We were in a non-deposit scheme, and opted for leaving it. The company accepted our deposit, but at the end of the contract, they retained the money equivalent to as if we were to keep paying it. They recognize that it was a mistake, but after 3 months, there is no payment still. Every time we go there they say that they will solve it, but never happens.

Guilherme · 15 August 2026

★★★★★ 5/5

Google

Although we ended up taking a property through another agent, our experience with Ruby and the team at Stirling Ackroyd was genuinely excellent. They were understanding of our needs, supportive, and incredibly helpful throughout the whole process. We’d happily recommend them to anyone looking for a new home!

Jennie · 16 December 2025

★★★★★ 5/5

Google

Amazing experience, Stirling Ackroyd and especially Ruby made the process so simple and easy that no point of time we felt neglected or unanswered. From viewing to documentation it was a cake walk.Thanks a ton for all your support and help.. Much Appreciated …..

Saadat · 16 January 2026

★★★★★ 5/5

Google

It was really a great experience in dealing with Ruby and Matthew while my Rental Property search. Both were really professional and offered me good deal by negotiating with Landlord. I will highly recommend them. Wishing them all the best for their future.

Dr · 16 January 2026

★★★★★ 5/5

Trustpilot

Our experience with this Surveying…

Our experience with this Surveying Company was excellent. Not only did they do the survey quickly, but the report was emailed to us within 2 days. The Surveyor (Jeff) did a very thorough survey and we couldn't have been happier. Thank you very much - we would recommend you to anyone wanting a survey.

Clive · 17 June 2026

★★★★★ 5/5

Trustpilot

A good job well done…

Anthony Wilkinson-Denny and his team have been absolutely brilliant handling the sale of my flat. The communication from start to finish was clear and timely. It was a difficult and stressful time due to unavoidable circumstances but Anthony saw us safely through to completion. Thank you.

Lesley · 8 August 2026

★★★★★ 5/5

Trustpilot

Sold and bought our properties with… Sterling Ackroyd at the Egham branch

Sold and bought our properties with Stirling Ackroyd at the Egham branch,I really can’t praise them enough, from Day 1 Mark was at our property explaining everything in great detail. kind friendly and Very helpful. Then it was Harry who again was so helpful friendly that we dealt with mostly, very professional, he really was on the ball and nothing was too much trouble for him. He Mostly looked after us all the way through it .He was always willing to go above and beyond to help us in anyway.Every time I phoned I was greeted with a friendly and helpful approach.The sale of the property and the buying of our new property was made so much easier by having the trust in these guys. I never felt anything was too much trouble for them.Also Ben Was a delight to speak to and very professional.Johnathan again, was very professional and assertive and reassuring.What a great team, I highly recommend sterling Ackroyd and these guys made our experience as stress-free as possible.Can’t thank them enough.

Mrs · 14 October 2024

★★★★★ 5/5

Google

If I could give Stirling Ackroyd in Whitton more stars, I would. They have been absolutely fantastic in selling our home in Isleworth. Richard gave us the best advice to make our home sell quickly and he found us a buyer in 7 days! All the staff were fantastic in communication and helping us every step of the way. We are living in America, so there were going to always be challenges selling a home in another country, but they made it as stress free as possible. So great to find a Company that really care about doing a good job. Thank you all, Paula & Kevin

Paula · 16 March 2026

★★★★★ 5/5

Trustpilot

5 star

I have my property let through Stirling Ackroyd. I have been with the company a number of years. The past few years Sarah Jones has been my property manager and she has been outstanding. She always phones me to explain any issues and then keeps me updated until any issues are resolved. She had to deal with quite a big issue over a year ago and had to deal with the tenants on a daily basis for some time. She did so professionally and kept me updated every step of the way offering advice. I would recommend her to anyone looking for a 5 star property manager!

Angie · 23 October 2025

★★★★★ 5/5

Google

I have dealt with Sterling Ackroyd since my first attempt to sell my flat. It has been a long and arduous process, due to housing association issues. I have relied heavily on Sterling Ackroyd, Whitton for 3 years and they have …

Geoff · 16 December 2025

★★★★★ 5/5

Google

Ruby was incredibly helpful throughout our search for a great rental property. She listened carefully to what we were looking for and only showed us options that truly fit our needs and budget. Her knowledge of the area, attention to …

Victor · 16 December 2025

★★★★★ 5/5

Trustpilot

Alex was amazing

Alex was amazing. Gave me tremendous insights and guidance regarding the properties. He showed me the property and personally assisted me throughout the process. That had been really helpful. He was also very approachable and friendly. Great work!

Yugam · 5 September 2026

★★★★★ 5/5

Google

I am a prospective tenant and I had to call the agency to make an inquiry about a flat to rent. Eliana Nassaka was very patient and friendly in noting down the needs of me and my flat mate in our flat hunting process. The dedication to providing excellent customer service is commendable!

Kaizhong · 9 August 2025

★★★★★ 5/5

Google

Sharon was an absolute pleasure to work with from the initial viewing right through to completion. We encountered a few bumps along the way, but she stepped in and handled everything seamlessly. Her communication was excellent, and she kept us informed every step of the way. Thank you so much for all your help, Sharon, we really appreciate it!

Alexandra · 9 April 2026

★★★★★ 5/5

Google

I had a really positive experience working with Ruby and Honor during my search for a new home. From the very beginning of the process through to the final stages, they were incredibly helpful, professional, and supportive. Their communication was clear and consistent, and they showed genuine care in making sure everything progressed efficiently. They were knowledgeable, patient, and always willing to go the extra mile to ensure the process went as smoothly as possible :).

Sheldie · 16 March 2026

★★★★★ 5/5

Google

I had an excellent experience renting through this estate agency, especially thanks to Ruby. She was professional, friendly, and very helpful throughout the entire renting process. Ruby was always responsive, clearly explained everything, …

Eldhose · 16 January 2026

★★★★★ 5/5

Trustpilot

Sheldan Bechie was the best

Everything with SA was so smooth. Sheldan Bechie​​​​, Letting Consultant was AMAZING! He was quick to arrange several viewings into one day, which is extremely helpful when you have a busy schedule. He drove us around and I was extremely happy when he found the perfect one. From that point onwards, the team's communication was great, with them arranging a call with the landlord and efficiently completing all the referencing and admin work within a week. Their online portal is easy to use and very helpful. The team kept me updated throughout. I can't recommend them enough.

Mie · 26 June 2024