5/5
TrustpilotHelpful experience
Sandra Holmes has been very helpful with regards to advice on lettings. We always have positive interaction and Sandra keeps in touch with me to see if i need any further help.
Trusted Agent profile · Richmond upon Thames
Stirling Ackroyd Whitton reviews in Richmond upon Thames
★★★★★
1,464 reviews across 3 platforms
127-129 Percy Road, Whitton, TW2 6HT, Richmond upon Thames, TW2 6HT
Stirling Ackroyd's office in Richmond upon Thames, at 127-129 Percy Road, is rated 4.4 out of 5 across 1,464 reviews on three platforms, including 150 Google reviews rated 4.8.
150
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,305
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGood communication and honest updates
Good communication and honest updates - we bought through Stirling Ackroyd and found the process to be professional and helpful. We dealt with Nick, who would actually let us know where things were (inevitably) going wrong so we could then address them. That was very much appreciated.
5/5
TrustpilotWe had an excellent experience with…
We had an excellent experience with Livia the property manager. She answered all our questions all the time . I can't recommend her highly enough. She was professional and committed to helping us.
5/5
TrustpilotProperty Management
The standard of service with SKA’s property manager Clive Martin and his team is consistently professional, thorough and knowledgeable. Added to the fact that Clive is always proactive and kind in his dealings with both myself and tenants is the reason I remain a client of SKA’s.
4/5
TrustpilotFriendly and accommodating
I haven’t as yet signed with Stirling Ackroyd but they have been very accommodating and helpful in some of my queries so far, particularly Ashley Kopti who dealt with my query in a friendly way.
5/5
TrustpilotVery friendly
Ellie cam to value my Fathers property on 22nd April 2024. She was very friend and efficient. Her valuation was good and was emailed to us the next day. Very pleased with service this far.
Agent replied · 23 December 2024
Dear Denise BinningtonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery good service and extremely…
Very good service and extremely professional, seamless process from start to finish. A very big thank you to Spencer de Jonge who’s service and knowledge was superb and made the whole process surprisingly effortless. I would definitely recommend using this company to anyone especially Spencer
5/5
TrustpilotAll the consultants especially Siobhan were very helpful very nice and professional and professionalal ul
Siobhan was especially helpful and advised me well in renting the flat The move went well and smoothly with help of Will without any problemsI would not hesitate in using Stirling Ackroyd again in renting my properties
1/5
TrustpilotAwful awful experience
Awful awful experience, our solicitor Reyhan Caliskan was terrible to deal with. Had to set aside so much time every day to ring up, be ignored, have my time wasted, just to get her to reply to simple emails. Worst communication and customer service of my life. Avoid at all costs.
5/5
TrustpilotEasy to engage with
Easy to engage with. They listened to any upfront concerns / questions and ensured they were answered. Survey was good, with observations graded so easy to focus on most important issues.
5/5
TrustpilotLetizia Lupi property manager
I was living in a property managed by Stirling Ackroyd for a year and have generally had a positive experience. Mid-way through my tenancy, a new property manager, Letizia took over, and handled everything very well. She was very punctual with her communication and responses, always called back if unavailable and escalated all issues in a timely manner. I appreciate the high degree of professionalism with which she approached her job, and her timely communication between tenant and landlord also helped get things done as quickly as possible.
5/5
TrustpilotNew Flat
We have just sorted our new flat thanks to Jad and Siobhan for all their help. We had great lines of communication throughout the process and we can't wait to move in, thanks again!
5/5
GoogleTasnim’s kind and professional attitude facilitated finding a house to rent in the area. She helped us in every phase of renting and patiently answered all of the questions in our minds about the process. Lots of thanks to her and the agency.
Agent replied · 24 October 2024
Hi there, thanks for the great 5* review for Tasnim! We wish you all the very best and thank you for choosing Stirling Ackroyd - Claire
5/5
TrustpilotJoanna made my experience great.
Joanna made my experience great.She helped me find the right property at the right price. She was determined to help me, and ultimately I’ve got the property I needed for my first buy to let.
5/5
TrustpilotGreat service
Matthew was very helpful and fast to sort out any challenges we encountered. Despite the agency was far from the location I lived, the service I have experienced was by far much better than my local estate agent.
5/5
TrustpilotOur moving experience was great
Our moving experience was great, we can’t fault the professionalism, communication and quick response times of Joel, Jack and Martin, nothing was to much trouble, they were friendly and helpful and always got back to us quickly. Jack and Martin dealt with any questions or issues we had so well, they are both an asset to the estate agents, they really went above and beyond when chasing up our sellers solicitors etc. I would definitely recommend and would use again in the future, thank you!
5/5
TrustpilotGreat positive experience
Great positive experience. Patient and understanding. I used the Sunbury-on-Thames office and found them to all to be very helpful and accommodating.
5/5
TrustpilotHelpful agent
Jake Ryan is really patient, helpful and attentive to all my queries. As a first time buyer, I feel comfortable to share my requirements without any hard sell
5/5
TrustpilotJoel in head office is a pleasure to work with
Joel in head office is a pleasure to work with. His communication and professionalism are refreshing. He’s always ensures that I am kept up-to date on the properties I’m interested in!
Agent replied · 23 October 2024
Hi Wendy,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat team
This is my second time dealing with the letting team at Stirling. I chose them to let & manage my flat. The first prospective tenant offered the full amount & took an 18 month lease! So literally one day of marketing it was gone. Fabulous service. Knowledgeable, professional, friendly & above all available for queries & help & advice. My dealings were with David, Greg & Siobhan a fabulous team headed by Billy.
Agent replied · 23 October 2024
Thank you Kerry for being a loyal customer and taking the time to leave a review
5/5
TrustpilotGreat Lettings Agent
Alex was really helpful and worked hard to find us a flat. Honest appraisals. Great advice. Quick responses. Pleasure to deal with.
5/5
TrustpilotThe lettings Director of Stirling…
The lettings Director of Stirling Ackroyd, Bermonsey, Dene and his team, Erika, Ben and Onal have been very professional and supportive in letting the flat.I recommend all of them very highly and thank Eddi the sales Director for introducing me to Dene.Ramesh
5/5
TrustpilotEternally grateful after an eternal search
After looking for a flat for what felt like an eternity and experiencing a string of frustrating agents, I was immensely happy and relieved to work with Will. He was professional and efficient from the start and I felt like I was in safe hands with the handling of finding a new home. From the viewing to getting the keys he was helpful and friendly going above and beyond to get us in.
Agent replied · 23 October 2024
HI Bronwyn, thank for leaving us feedback, it always makes us happy when we can help someone find their perfect home
5/5
TrustpilotExcellent service
Originally spoke to Ellie who made an appointment for Rominder to see me with regards to letting my property. Rominder was very polite and helpful. My experience from the onset has been very good.
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