5/5
TrustpilotThe service rendered was top notch
The service rendered was top notch. Mr. Casini made it easy for me. I’m pleased with the service. I’ll sure refer Sterling Ackroyd Estate Agents to friends in the future. Thank you for all you do.
Trusted Agent profile · Richmond upon Thames
Stirling Ackroyd Whitton reviews in Richmond upon Thames
★★★★★
1,464 reviews across 3 platforms
127-129 Percy Road, Whitton, TW2 6HT, Richmond upon Thames, TW2 6HT
Stirling Ackroyd's office in Richmond upon Thames, at 127-129 Percy Road, is rated 4.4 out of 5 across 1,464 reviews on three platforms, including 150 Google reviews rated 4.8.
150
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,305
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMs Sandra Holmes is very kind and…
Ms Sandra Holmes is very kind and helpful she knows her job very well and understanding.
5/5
TrustpilotHave been working with Stirling Ackroyd…
Have been working with Stirling Ackroyd for 3 years now in the same flat. The renewals are easy and Abby is always willing to help. They answer your queries quickly and are patient with you if you need additional information or have questions. I would definitely work with them again if I were to move flats.
5/5
TrustpilotI would highly recommend Sterling…
I would highly recommend Sterling Ackroyd to friends and family. I spoke with Alyx from head office and the service I received was great, I couldn’t of asked for anything more when contacting an estate agents to look for properties to match my search requirements.
1/5
TrustpilotAbsolute scammers
Absolute scammers! The original name of the company was Townedns ( check their reviews in Trust pilot) and because the have totally lost their reputation they decided to change the name to Stirling Ackroyd! Lied from the very beginning of the contract. When it came to maintenance it was absolute nightmare. We have been waiting for fridge replacement 6 months and at the we got ew fridge that was half of the original fridge size. We have been fighting for 1 year, 1 year, can you imagine , to get 1 sqm of shower ceiling that was moulded to be decorated, silicon, also moulded to be changed, they have sent 4 different people to finish the job alm of the absolutely out of the depth. 4 people to finish job for one for not more than a day. It turned out that they have charged the Landlord thousands for that , can you imagine! I would never ever recommend such a scammer even to my biggest enemy!
5/5
TrustpilotFreddie has been incredibly helpful
Freddie has been incredibly helpful. He organised valuations, gave me sensible advice and regularly checked in with me: never pushy, always polite and well informed.
5/5
GoogleDaria was pleasant, helpful and very efficient in ensuring that the process of renting wasn't too stressful. Pleasure working with her.
Agent replied · 24 October 2024
Hi Reshma, Thank you for the 5 star review. Daria will be thrilled she was able to help remove the stress of finding and renting a property. Wishing you the very best, Amber
5/5
TrustpilotGreat local estate agency
Can thoroughly recommend Stirling Ackroyd as estate agents and surveyors The staff are very professionally and helpful particularly those I had personal dealings with namely the manager Terry Hall and Joel
Agent replied · 23 December 2024
Dear Vivien BohannaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat Customer Service from Abhijit Gooptu (Abby)
The Process could not have been made easier for me. Working with Abby was a positive experience. Communications were clear and timely. No surprises.
Agent replied · 23 October 2024
Thanks John, we will pass your good review to Abby
1/5
TrustpilotI strongly recommend against entrusting SA with your rental property
I strongly recommend against entrusting Stirling Ackroyd (prev Townends)with the management of your rental property. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a postbox between landlord, tenant and contractors without any of the management you pay heavily for. Their contractors are overpriced and distance themselves from any accountability to you as the landlord.I was stuck with this shocking level of service for 3 years.Please think again and consider a small local agent whose staff cannot disappear within a large organisation.
5/5
TrustpilotWilliam was fantastic to work with -- …
William was fantastic to work with -- very responsive and flexible. Would highly recommend using this service and especially finding a flat with William!
Agent replied · 23 October 2024
It's a pleasure Ms Patnaik, thank you for your review
5/5
GoogleAs far as this branch lettings management is concerned that is overseen by Honor C. - I rate their service 10 out of 10.
Agent replied · 24 October 2024
Hi there, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotFull Lettings Service - Poor
I had a tenant who stopped paying over 5 months ago. Lettings Team could not get hold of the tenant as she was in USA did not respond to emails or mobile messages. After 2 months of rental arrears a section 8 was about to be served by Stirling Ackroyd as a Full Management Client which after review by my solicitor, it contained errors so another one had to be served a month later. I requested on numerous occasions to view the property again the tenant did not respond. Stirling Ackroyd had to be emailed, called on several occasions and I had to visit the branch to escalate the viewing request.I have had to deal with 5 people at Stirling Ackroyd on serving of notice, viewing request, tenancy arrears and lettings over the past 4 months .The tenant finally responded a few weeks ago on the request to view the property. On visiting it looked as if she had left.Last week I asked if Stirling Ackroyd could confirm if the tenant has moved out. I am still awaiting a response back if the tenant has moved out. I raised a complaint over 4 weeks it is still not resolved due to Lettings Team and Tenancy Teams been on holiday at Stirling Ackroyd.
5/5
TrustpilotI had a great experience speaking with…
I had a great experience speaking with Ciaran, such a lovely, helpful guy! He was really professional and made the whole process easy. I really appreciated the excellent customer service. Thank you
1/5
TrustpilotThey have been owing us £600 for more than a month!
We've been renting through Stirling Ackroyd since 2014 and the overall experience wasn't the greatest but eventually, they helped with all problems we have had with our flat. However, we moved out of the property exactly 1 month ago and they still owe us over £600 which is an amount equal to what we overpaid for our last month in the flat! Our property manager promised us to receive this within 3-5 working days and even though I've called them numerous times, they always say someone will get in touch but they never will. They hold our money and there's literally nothing we can do about it. Think twice before using them as when a problem arises, they will simply ignore you!
5/5
TrustpilotAs a portfolio buy-to-let investor
As a portfolio buy-to-let investor, I have relied on Gavin as my trusted residential lettings agent for over 15 years. I cannot imagine going to another agent as Gavin, Siobhan, Jad, and the rest of the team are exceptional at their job. Their dedication to serving landlords and tenants equally, ensuring that both parties are treated with care from the outset, is truly impressive. In fact, my tenants are so satisfied with their experience that they wouldn't hesitate to recommend the team to their friends and family.
5/5
TrustpilotI just moved into a rented property…
I just moved into a rented property through Stirling and it was the most easiest process with great customer service.I dealt with Bekky in the move in team however Bethany also assisted a lot for any questions I had.Would recommend to friends and family
5/5
TrustpilotGeorgia is great!
I am just getting started, but Georgia has been an absolute gem.
5/5
TrustpilotExcellent service with Stirling Ackroyd!
My experience with Stirling Ackroyd was outstanding from my very first interaction at the valuation stage all the way through to completion. Victor and Jo were really communicative, knowledgeable, persistent and I really felt like I could trust them. The service they provided made the stressful process of selling a house for the first time so smooth and almost enjoyable. Thanks guys, I would recommend you a thousand times over :)
5/5
TrustpilotEllie was super from start to finish
Ellie was super from start to finish. Very patient, great at reminders, very organised too! Super customer service and adapted to my personal circumstances which are constantly evolving. Thanks Ellie!
5/5
TrustpilotSpecial thanks to issac who made…
Special thanks to issac who made booking a viewing very easy and took all my details down quickly.
Agent replied · 23 December 2024
Hi there, thank you for taking the time to leave feedback. We wish you all the very best - Claire, Customer Engagement.
5/5
TrustpilotMy sincere thanks to Alena Bartonova…
My sincere thanks to Alena Bartonova for finding new tenants for me in record time!Being an overseas landlord can be tricky but Alena kept me up to date with phone calls and emails.I felt confident in her understanding and expertiseVery much appreciated!
5/5
TrustpilotSandra Holmes was fantastic
Sandra Holmes was fantastic. Her levels of customer service are second to none. Lovely phone manner, and very professional. A real asset to any team.
5/5
TrustpilotCameron Dunning was extremely helpful…
Cameron Dunning was extremely helpful in my search for a flat. His communication was brilliant and he went over and above to try and secure my property- working out of office hours and always being available whenever I called/messaged. I highly recommend using Cameron in your search for a property.
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