Trusted Agent profile · Richmond upon Thames
★★★★★
341 reviews across 2 platforms
127 St. Margarets Road, Twickenham, TW1 1RG, Richmond upon Thames, TW1 1RG
John D Wood & Co.'s office in Richmond upon Thames, at 127 St. Margarets Road, is rated 3.9 out of 5 across 341 reviews on two platforms, including 136 Google reviews rated 4.7.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleWe rented out our house with JDW (a corporate letting). Laura was great to work with - friendly, efficient and professional. Would recommend!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotDelighted with how the Chelsea office…
Delighted with how the Chelsea office managed my sale, in particular Sema and Jamie. Calm, responsive, proactive and showed real belief in the project. Head and shoulders above their competitors.
5/5
GoogleSimon and Jessica were thoroughly professional and easy to deal. We had two long and protracted sales, but they kept us informed at every stage and were creative in negotiating problems. In style, much more Waitrose than Aldi...
Thank you for your lovely comments and 5* review. I have passed your feedback everyone involved at our John D Wood & Co branch. Best wishes, Lucy.
5/5
GoogleWe had a fantastic experience of John D Wood - especially Simon and Jessica who managed to stay calm through a stressful sale process. We found their approach professional and trustworthy. Would highly recommend especially in St Margarets
Nick, thank you for your kind words and recommendation. Best wishes, Mark
1/5
TrustpilotRUN AWAY FROM THEM!
RUN AWAY FROM THEM!I have lived in many flats in London and never have I experienced such a terrible process. First of all, we wrote down a formal offer with 1 only requirement. After our offer was accepted and we payed one week worth of rent to secure the place, they tell us that specific requirement cannot be met. They took almost 3 weeks to make the landlord sign our contract, and it was voided TWICE so we had to re-sign the contract 3 times in total as they kept adding clauses to it. During the move in, we realise the flat had not been cleaned (and the contract stated everything had to be professionally cleaned, even curtains and sofas.....) but the flat was in an appalling state really. We asked for it to be cleaned again and we are still waiting..... Not to say that we are still waiting for the landlord to pay the inventory. The people in this agency are very rude and will treat you bad. One advice, never use this agency!!!
Dear NG, We would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
4/5
TrustpilotSound advice
Our property was already on the market when we met James Setright and although it was too late to appoint them, James provided clear and comprehensive advice on issues we were having with the process
1/5
TrustpilotWorst treatment
As a tenant by Vanet Asset Property Management (part of the John D Wood & Co Group), my comments for them are: just terrible!Such a bad treatment from one single agency. Staff turnover is extremely high, different agent each month. No issue log whatsoever, so you need to call them daily to make sure whoever picks up your case, will have the details. So many incidents where we thought our issue was progressing and being resolved, while in reality it wasn't!Forgetting/ignoring tasks, not even when it comes to deposit.Interesting to see what kind of training their agents go through? Do they know how to keep log of issues?Sorry but this is unacceptable treatment.
Dear MS,we would like to hear more about your experience with us, so if you could email across your name and email address, we can investigate this further. Thank you, John D Wood & Co.
5/5
TrustpilotHighly recommended
I have had really good customer service from the team at John D Wood, especially Sardar and Camilla. Sardar swiftly arranged a viewing for me and he and Camilla were fantastic pushing things through so I could have a move in date within a week. Exceptional, especially with the move in date being 2 days before Christmas.Highly recommended!
1/5
TrustpilotAwful Lettings Management
As a tenant who has had John D Wood as my lettings management for the last 6 years I can say that they are absolutely awful. They don't reply to emails, don't take responsibility, don't put out of office emails on so you can't get anything urgent done. I would never use them.
5/5
TrustpilotWe bought a property through John D…
We bought a property through John D Wood. The service was excellent.
5/5
GoogleIn the process of buying a property during this pandemic. Jane Marshall (Senior Estate Agent) at John D Wood and Co has made the process as smooth as possible. Responsive, professional and always has time for you as a customer despite being extremely busy. A solutions focused approach and her experience speaks volumes. I cannot recommend this estate agency enough - the personalised care of the sale makes customers feel valued and heard.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI just completed the purchase of my first flat, which was marketed by John D Wood St Margarets. My contact, Jane Marshall, was an absolute pleasure to deal with from start to finish - knowledgeable, professional, cheerful and very human! As well as dealing patiently with my first-time buyer questions, I believe she was instrumental in helping with a rapid turnaround and completion of the purchase. I highly recommend John D Wood St Margarets.PositiveResponsiveness, Quality, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleLaura Purvor from John D Wood has pulled out all the stops to get my mothers flat let, not a an easy task as we are on 2 different continents and a 5 hour time difference, I probably owe her a drink or 2. All the hurdles have been cleared. If your looking for a letting agent or an estate agent they’ll keep you informed and help out with potential problems and find satisfactory solutions. As they say in the USA Way to go Laura
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
5/5
GoogleI have to find a new property during the hardest months of the year (October & November) but the process was made much easier thanks to JDW great team. Special mention has to be given to Lucy Fox who responded always very quickly, making the viewings very easy and consequently I found a suitable property within no time. The rest of the references and paperwork was also instructed without delay. I had no worked with John D Wood before but I was very happy with the way they speeded things up making the process seamless and efficient.
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
1/5
GoogleAbsolutely shocking service recieved by John D Wood. Terrible experience and will not ever be using this agent again. Would have given zero stars if possible. I cannot put into words how incompetent the Property Management team is. Complained to Countrywide and issues still not taken seriously. We are now in direct contact with the landlord and it appears that he has also had a similar experience and cancelled the property management contract immediately. They were quoted £4,500 for a job that we got a contractor to rectify for £500.
Thank you for taking the time to leave us your comments and I am sorry to read that this may have been your experience. Should you wish to discuss your concerns further, please contact us directly via review@countrywide.co.uk. Kind regards, Donna
5/5
GoogleI have been really impressed with the service from Simon Philp, at John D Wood in St Margarets. Simon has gone above and beyond to provided a extremely professional, friendly service. He was incidental myself and my daughter buying our dream home. It was due to Simon's fact acting, 'thinking out of the box' attitude that secured our purchase. He was always on hand for advice and responded quickly. I also found him experienced and knowledgable and always happy to help. Would defiantly recommend JDWood and Simon to others
Thank you for your wonderful recommendation and 5* review! I will of course make sure your kind words are forwarded to our local team. King regards Donna.
1/5
TrustpilotCustomer Service on Permanent Lunch Break
I’ve called multiple times regarding a property and was repeatedly told I’d receive a call back either by end of day or the next working day. This has never happened. I even tried submitting an enquiry through Rightmove, but nothing would go through.
5/5
GoogleI've had my property on the market previously with three agents during the last two years without any success. I listed with JDW and had an offer within a week at a very acceptable price. I just completed today and I must say that the …
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
1/5
TrustpilotAwful experience
John D Wood owns APW, a lettings management company. Having raised a complaint against APW, I was, after a ridiculous amount of badgering, passed to John D Wood. Despite terrible reviews of APW already in place and after providing (several times) a list of 14 significant issues, I was informed they had done nothing wrong. Well, if the service (or lack thereof) I received was ‘fine’, goodness knows what this company thinks is poor service. Absolutely dreadful experience. I share another reviewer's frustration when they said they'd rather give their house away than use these guys again. Truly awful. Please don't use them.
5/5
GoogleWe have been renting out our house for a very long time and our most recent experience of finding and preparing for new tenants has been the best by far. Katherine and Sardar at the St Margaret’s office proved hugely valuable guides to what …
Thank you for taking the time to leave us this tremendous 5* review and your kind words. Kind regards, Lucy, Customer Relations
5/5
TrustpilotFantastic service
Simon and the team worked hard to help us find a great place to rent. They always answered any questions we had straight away and the process was easy. They went above and beyond - highly recommend!
1/5
TrustpilotAbsolutely Dismal Organization
Absolutely Tragic OrganizationFailure to execute basic needs prior to move in- including ensuring lightbulbs were functioning. Failure to deliver resolutions to Damp issues preceding tenancy agreement. Even after escalating issues this organization failed to deliver anything in a timely manner. Incredibly disorganized and charging a 17.5% fee to landlord for Property "Management" when in reality they put the management of the property on the tenant. As others have said, quick to demand if they need anything from tenant, slow to react if anything is need of them. If I am a landlord I am steering clear of this organization or risking potential lawsuits.
5/5
GoogleJessica was fantastic in our flat sale, keeping her cool and her sense of humour when all about her people were losing theirs. She was professional, friendly, cheery, reassuring and very effective. Thanks Jessica!!
Hello Charlotte, Thank you for taking the time to leave this wonderful review for Jessica and the team at John D Wood in St.Margarets. I was extremely pleased to read that Jessica reassured you throughout the sale of your flat and she was both friendly and cheery. Best wishes, Maryjane.
5/5
GoogleThanks to Laura to her professional service and kind and very friendly We advice John D Wood and Laura for letting or buying , many thanks . Farhad Aghdam And Parisa Aghdam
Thank you Parisa for your kind words and 5* review about our team at John D Wood, especially Laura. Kind regards, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John D Wood & Co.'s Richmond upon Thames office has 341 reviews across two platforms: 136 on Google, 205 on Trustpilot (across the whole business).
John D Wood & Co. St Margarets is rated 3.9 out of 5 across all 341 reviews, and 4.7 out of 5 on Google from 136 reviews.
John D Wood & Co. St Margarets, 127 St. Margarets Road, Twickenham, TW1 1RG, Richmond upon Thames, TW1 1RG.
