Trusted Agent profile

John D Wood & Co. St Margarets reviews

3.9

★★★★★ Good

341 reviews across 2 platforms

127 St. Margarets Road, Twickenham, TW1 1RG, Richmond upon Thames, TW1 1RG

John D Wood & Co.'s Richmond upon Thames office at 127 St. Margarets Road is rated 3.9 out of 5 across 341 reviews on two platforms, including 136 Google reviews rated 4.7.

Google logo

4.7 / 5

136

Reviews on Google

This office

Trustpilot logo

205

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

I was looking for a 2 bed in Notting…

I was looking for a 2 bed in Notting Hill and they helped me to find the right property! I will strongly recommend working with Paris, he has a great knowledge of the area and the market!

Alessandro · 23 April 2026

5/5

Trustpilot

Becca is a star.

Becca is a star.I have recently rented a flat in London via JDW team. Bec has showed us the flat and answered all my detailed questions in every step with very detailed answers. She handled all our concerns during the conveyancing process with delicacy. She always came up with the best solutions to the problems and pleased both parties until the day we signed. Thank you Bec for such a smooth process.

Konstantinos · 5 October 2022

5/5

Google

Lucy was incredibly helpful and supportive throughout the process of us renting a property as were the whole team she works with. We couldn't wish for more supportive estate agents especially as we had to deal with several estate agents before we came to John D Wood that were a lot less helpful.

Andy · 25 October 2019

Agent replied · 23 October 2024

Thank you Andy for taking the time to leave us this excellent review, it's great to see that the John D Wood & Co. team were once again able to provide their proven, 5* service! Best wishes, Lucy.

5/5

Google

Best estate agent experience I have ever had! Laura is professional, advisory, responsive and super organised. She found me the perfect tenants, provided advice throughout and I knew that everything was in good hands. I can't recommend Laura highly enough. If you are renting in the St Margarets area, don't go anywhere else!

Katherine · 25 October 2019

Agent replied · 23 October 2024

Thank you for your 5* review! I will of course make sure your kind comments are passed onward to our local team. Best wishes, Scott

5/5

Google

We are so pleased for the professional service of Jane Marshall and Simon Philp during our recent purchase. The entire purchasing process has been very pleasant and we truly love the property introduced by Jane. The house is such a perfect home for us.

Chuen · 10 March 2025

Agent replied · 11 April 2025

Hello Chuen Happy, Thank you for your wonderful 5* review! We're thrilled to hear that Jane Marshall and Simon Philp provided you with professional service and that you love your new home. Best wishes in your perfect new home! Lucy, Customer Relations Team

5/5

Google

My contact at JD Wood was Eloise Emery - she has been great. There was a bit of churn in the staff that were looking after me but Eloise was there throughout. Great contact and has helped throughout the process of renting and ultimately moving on, which I'm expecting to do shortly.

Jasprit · 25 October 2019

Agent replied · 23 October 2024

Many thanks for your 5* star review. Delighted that the contact throughout has been consistent and I wish you well with your move. Best wishes, Tracey.

5/5

Trustpilot

I recommend these guys to anyone who listens!

I’ve worked with Rupert, Ellie & Zara at the Notting Hill branch of John D Wood for a number of years. It’s so refreshing to work with agents that really care about the entire letting process & not just getting the contract signed! Their due diligence is second to none & they actually do what they say they are going to do! I recommend these guys to anyone who listens because it’s hard to find people like this in the industry.

Alice · 21 January 2021

5/5

Trustpilot

The Battersea Team were brilliant to…

The Battersea Team were brilliant to deal with in the sale of our property. Fred in particular was fantastic to deal with throughout the sale process. As we were immigrating to New Zealand during the sale process and had departed the UK after accepting an offer but before exchange of contracts, Fred was exceptional with providing feedback and assisting us when opposite time zones were a challenge. I would have no hesitation recommending John D Wood to other sellers in Battersea and a big thanks to Fred for all his help!

Paul · 24 November 2020

1/5

Google

Poor communication. Wish I had chosen another agency to let our house with.

Switchmel84 · 16 January 2026

Agent replied · 16 April 2026

Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

My thanks to the Wimbledon team

My thanks to the Wimbledon team for marketing and selling my property. They were professional, efficient and very pleasant to deal with. During this difficult selling time they did everything they could to make the process work as smoothly as possible. They marketed the property quickly and accurately, managed the viewing without a single problem and sold the property. Warren Appleton and Adrian Seabrook were my main contacts and I could not have been given better service. I would recommend them to anyone wishing to sell their property.

Rhona · 29 October 2020

1/5

Trustpilot

Mice infestation by a John D Wood managed property

I strongly recommend doing your due diligence before renting a John D Wood-managed property on Courtfield Road.

Dianni · 12 August 2026

1/5

Google

Really disappointed with with John D wood's managment. They were amazing when initially renting a property but on moving out this seems to have really changed. Firstly out deposit was not returned for weeks, we recieved emails threatening …

Pavandeep · 16 April 2025

Agent replied · 23 October 2024

Hi Pavandeep, I'm sorry to hear about your experience with our management during your move-out process. We take your feedback seriously and would like to address your … More

1/5

Trustpilot

End of Tenancy Check Out - Battersea Branch

Our experience with John D Wood was frustrating and stressful. We dealt with four different agents during our tenancy, and none resolved any issues. The checkout process was the worst - we moved out in April, but our checkout report took 10 days, and despite a professional clean, the landlord conducted another and tried to charge us.

Rowena_family · 18 September 2025

5/5

Trustpilot

Thank you Denise

Denise at the Beckenham branch was fantastic at keeping me informed of progress throughout the sales period from initial offer to exchange and completion. She was very proactive in following up and assisting with the resolution of outstanding queries. Thanks Denise

Steve · 29 July 2024

1/5

Trustpilot

I wish that I read the reviews prior to…

I wish that I read the reviews prior to my dealings with this agent. I’ve been a landlord for decades, have mostly stayed with the same company for a very long period, any issues were always resolved promptly and I felt that my custom was important.

Marie-france · 29 December 2025

5/5

Trustpilot

I just moved into a new flat in Notting…

I just moved into a new flat in Notting Hill. The team was always very responsive, on top of everything! I’m so happy with my new property and the service they’ve provided.

Andrea · 23 April 2026

5/5

Trustpilot

Helpful and friendly

Always very helpful,friendly and supportive whilst remaining professional. Gave good advice. Appreciated individual circumstances. Always answered my queries. Stayed with us through a long process with a positive outcome.

Jane · 15 May 2026

5/5

Trustpilot

Easy first time buying experience at JDW

Working with Sophie and the rest of her team to purchase my first flat has been great. Always quick to get back to me, friendly and making the home buying experience positive.

Anon · 22 April 2026

5/5

Google

Laura and team have been fantastic from start to finish, letting our property within 24 hours of listing to a quality tenant at a very good rental yield, all at a very competitive rate. Very impressive and highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Tom · 24 October 2021

Agent replied · 23 October 2024

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Trustpilot

Great help

Thank you, Paris and staff at Notting Hill office for doing a great job renting out our two-bedroom flat despite a tough market. We really appreciate your hard work and professionalism.

Melanie · 24 April 2026

5/5

Google

Laura and Eloise were really helpful and friendly when I visited their branch to find a new property for my girlfriend and I. They were really knowledgeable and talked me through the process and my options, I found it really helpful as a first time renter.

Josh · 24 October 2020

Agent replied · 23 October 2024

Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott

5/5

Google

I've been using the St Margarets office for property management since 2012. I find Shona Fraser and her team professional, efficient and helpful. My aim is to be involved as little as possible in the day to day running and Shona and her team help to keep it that way.

Mina · 25 October 2018

Agent replied · 23 October 2024

Thank you Mina for your wonderful 5* review of John D Wood & Co. It is great to read that you had such a positive experience and that the whole team were able to help you at every stage. Thank you for your wonderful recommendation! Best wishes, Scott.

5/5

Trustpilot

Chiswick Lettings Team

Laura and her team in the Chiswick Rental offices went the extra mile in advising us on every aspect of finding a new tenant for our property including help with plumbers, decorators and removals and most importantly in finding us a good selection of prospective new tenants to choose from. A very hands on operation with excellent customer service and support.

David · 1 March 2023

5/5

Google

Absolute delight working with them. They helped us get our first flat on rent when we had freshly moved to the UK. They were very helpful with the flat maintenance and any requests we had for appliance repair during our stay. Laura from their team topped all this recently by returning us a month's rent that we had overpaid a little more than 3 years ago! Thanks for all this and wish other estate agencies could be as good and honest like them!

Kunal · 24 October 2022

Agent replied · 23 October 2024

Many thanks for your outstanding comments and 5* review. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read John D Wood & Co.'s Google reviews

Questions about John D Wood & Co. St Margarets

How many reviews does John D Wood & Co. St Margarets have?

John D Wood & Co.'s Richmond upon Thames office has 341 reviews across two platforms: 136 on Google, 205 on Trustpilot (across the whole business).

What is John D Wood & Co. St Margarets's rating?

John D Wood & Co. St Margarets is rated 3.9 out of 5 across all 341 reviews, and 4.7 out of 5 on Google from 136 reviews.

Where is John D Wood & Co.'s Richmond upon Thames office?

John D Wood & Co. St Margarets, 127 St. Margarets Road, Twickenham, TW1 1RG, Richmond upon Thames, TW1 1RG.

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