Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThis was our second time working with Jane at John D Wood and she was again the best in the business. We bought our flat through her 4 years ago and she sold it this summer within 4 days of listing it. The listing photos were brilliant and Jane is just a superstar in every way, not only getting the right buyer through the door at record speed but helping push the sale through at every turn so we completed 3 months after we accepted the offer. Utterly wonderful and such a joy to deal with when navigating the buying/selling process. Thank you Jane and team!
Charlotte · 18 August 2025
Agent replied · 23 October 2024
Hello Charlotte,
Thank you so much for your glowing 5* review! We're thrilled to hear about your wonderful experience with Jane and the team at John D Wood & Co. It's fantastic to know that Jane's expertise and dedication made your buying and selling process a joy. We truly appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with John D Wood
I couldn’t thank David at the Docklands branch enough for his outstanding support throughout our property rental journey. This has genuinely been the best experience we’ve ever had with an estate agent. He was always quick to respond, highly proactive, and incredibly effective at solving any issues that came up. It was clear he was completely on top of everything from start to finish. I wouldn’t hesitate to recommend him to anyone looking for a smooth and stress-free rental experience!
Andra · 23 April 2026
★★★★★ 5/5
TrustpilotAdvice on sale of flat
I went to the Docklands branch and spoke to Tushar about the sale of my property. A very constructive meeting - Tushar clearly has a lot of knowledge and experience, which really put me at ease, (thankfully, as I know from experience how stressful selling one’s home can be). I came away with a good idea of how I want to move forward and checklist of the things that need to be done. Definitely worth considering paying a visit to John D Wood + Co if you are thinking of selling up.
Nicholas · 17 April 2026
★★★★★ 5/5
TrustpilotWorked with Warren in the Wimbledon…
Worked with Warren in the Wimbledon office for our purchase of a house. He was excellent throughout, great communication, always clear and to the point. He stood out amongst the various other agents we had to deal with in sale and purchase and we would highly recommend his services. He also had excellent recommendations for periphery services (which we used for the building survey).
Matt · 12 June 2026
★★★★★ 5/5
GoogleGreat support from Jane at John D Wood through a difficult sale process. Jane was superb throughout keeping all parties informed and keeping the process moving forward. A great service and I would definitely use John D Wood again.
Ian · 14 April 2026
Agent replied · 16 April 2026
Thank you for your positive feedback! We are so glad to hear that Jane provided exceptional support throughout your sale process. Our team strives to keep clients informed and ensure a smooth transaction. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSimon and Jane were absolutely brilliant when we needed to sell Mum's flat. The sale wasn't that straightforward at all - they were tireless, positive and made the whole process a lot easier. I can't recommend them both enough and Jane has to have an extra mention for constantly going above and beyond expectation day in and day out - she was an absolute star. Thank you John D Wood St Margarets - would highly recommend you to anyone.
Annabelle · 12 February 2025
Agent replied · 24 May 2025
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Annabelle! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotBrilliant experience with Battersea Lettings…
We recently had a brilliant experience with the Battersea Lettings team of John D Wood. Oliver Taylor was extremely helpful - highly responsive and efficient, and was proactive to get our rental over the line. He was also very professional and pleasant to work with. Highly recommended.
Nicola · 2 September 2026
★★★★★ 5/5
TrustpilotDavid Alexander, associate director of John D Wood property
I have known David Alexander, the associate director of John D Wood &Co London, country & international property for more than 15 years and my property In London has been managed by his agency from time to time. David is very professional and always gives me very practical and helpful advice when I need it. I highly recommend David to be your property manager.
Cherry · 22 April 2026
★★★★★ 5/5
TrustpilotThank you so much to Bradley Gilchrist…
Thank you so much to Bradley Gilchrist at the Beckenham branch for his outstanding support during the process of renting out my property. He could not have been more helpful and patient. He is very knowledgeable, always quick to respond, highly proactive and made me feel very confident in what was potentially a stressful situation. I would not hesitate to recommend him.
Susan · 27 April 2026
★★★★★ 5/5
GoogleJust moved in to rented accommodation, a process that was made extremely easy by the very helpful, Scarlett. Enquired one evening, had a call the next day and then a viewing the following day. We had lots of questions and Scarlett was there at all times to answer them. Scarlett kept us in the loop throughout the process and even after moving in she checked in daily. Highly recommend JDW going forward. We mentioned we would be looking to eventually buy and even then Scarlett was able to provide some assistance. Big thanks to all involved at JDW, especially to Scarlett.
Dan · 25 November 2024
Agent replied · 22 December 2024
Many thanks for your marvellous 5* review Dan. We're thrilled to hear that Scarlett made your move-in process smooth and stress-free. Your kind words and recommendation mean a lot to us. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotAndrew Simpson was extremely helpful…
Andrew Simpson was extremely helpful throughout the entire process from offer to completion. He kept in close contact with us, communicated regularly and clearly with the other estate agents in the chain and more importantly with the solicitors. His support has been very much appreciated.
Alicja · 13 August 2026
★★★★★ 5/5
TrustpilotJohnny Moore John D Wood Review
From the very start Daniel White and Jane Marshall made me feel, not just that I was in safe hands, but that I was dealing with two people who are extremely professional and experienced. I never felt pressured or rushed and their communication skills, support, and calm reassurance has made the whole process of selling my house a positive one.
Johnny · 25 April 2026
★★★★★ 5/5
TrustpilotWe had a great experience selling through John D Wood
We had a great experience selling our house through John D Wood, Southfields. The whole team was very helpful throughout the process, and Lewis was particularly professional, patient, and efficient in helping us overcome the inevitable hurdles that arise during a house sale. A big thank you to everyone involved.
Flora · 4 June 2026
★★★★★ 5/5
TrustpilotOur sale of a property in Surbiton
Our sale of a property in Surbiton was complicated by the fact that everything had to be managed from overseas. We were fortunate in being directed to John D. Wood and Co at the Surbiton branch, where we have nothing but praise for the professionalism and efficiency of Luke Dwyer and Theo Harding. There were many issues which caused delays in the process of this sale, but at all times Luke was quick to be in touch and to advise on the way forward. Although we did not meet in person, we very much appreciated his reassuring manner as we negotiated both legal and practical setbacks.
JustAnswer · 15 August 2025
★★★★★ 5/5
GoogleWe recently rented through John D Wood St Margarets and had a great experience. Sam Walker was particularly helpful - always happy to take my calls and keep me informed of the progress of our application and eventual tenenancy agreement in a professional and friendly manner. Would recommend
Sam · 2 August 2025
Agent replied · 16 April 2026
Hello Sam,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a great experience renting through John D Wood St Margaret's. Sam Walker will be delighted to know that his efforts made a positive impact on your journey. We truly appreciate your recommendation.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotProfessional and helpful
Molly and her team at the Parsons Green office were very professional, helpful and pleasant to work with. From advising on the appropriate asking price, arranging multiple viewings and securing couple of offers in the first two days of the property being on the market. They were knowledgeable and assisted in navigating a stressful process, dealing with unexpected matters that came up during the conveyancing, which I really appreciated. I would highly recommend the Parsons Green office for selling a property.
B · 14 May 2025
★★★★★ 5/5
Trustpilot5 Star Service
Worked with Opemi Mafimisebi from the Docklands office recently and it was a pleasure of working with her as I couldn’t be more impressed with the service I received. From start to finish, she handled my enquiry with professionalism and genuine care.
Taelia · 18 April 2026
★★★★★ 5/5
GoogleFor some years I have rented out my property in St Margarets with John D Wood as my property management company. During that time, I have been assigned several property managers. Some have been good, but few have been as outstanding as my current manager, Sardar Berzo.
Sardar is always courteous, efficient, and prompt to respond to messages, queries and any issues that arise. He is diligent and thoroughly professional in his approach to his role.
Recently there have been some problems with work undertaken by a contractor and I was impressed not only by the way Sardar dealt with them on my behalf but also grateful for the support he gave to me personally.
I consider myself very fortunate to have this enthusiastic and impressive young man assigned to take care of my property and my tenants.
Francesca · 24 October 2023
Agent replied · 23 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotMy experience with John D Wood & Co was…
My experience with John D Wood & Co was fantastic. Lewis and the team helped me through every step of the process with professional and efficient communication. I would definitely recommend John D Wood & Co.
Hannah · 21 May 2026
★★★★★ 5/5
TrustpilotGreat experience
I recently worked with Paris Merico from the Notting Hill branch, and I couldn’t be happier with the experience. He helped us with letting and was friendly, professional, and reliable throughout the entire process. I highly recommend him
Cliente · 20 April 2026
★★★★★ 5/5
TrustpilotJane was extremely helpful
Jane was extremely helpful and responsive throughout the process answering any questions we had along the way. Thanks to this it was a very smooth process with no stress. Great experience.
Jack · 8 May 2026
★★★★★ 5/5
GoogleI have rented twice now through John D Wood St Margarets and had a great experience both times. Eloise Emery on the front line is an absolute superstar, always keen to help and an excellent communicator. Our property manager Sardar Berzo is exceptional, THE best in the business. He is responsive and quick to action, a real credit to John D Wood. I cannot recommend Eloise and Sardar highly enough.
Natasha · 24 October 2023
Agent replied · 23 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe worst, if I can give negative one I would.
I went to see the property with their agent Alex in Twickenham.
When I put down an offer they gave me the document and asked to put down the deposit on the same day as the landlord requested and we made the payment.
Later on Monday Alex texted saying the Landlord is asking for more money to which I refused as its not the way or against the principal to walk away from a done deal. They said they will refund my holding deposit
Seems like a scam they took the deposit and still haven't returned it to me.
Now due to them I cannot put deposit for my next property.
Do not trust them they're incompetent and still haven't refunded me. Eager to take the money but not to refund.
Valeed · 24 October 2022
Agent replied · 23 October 2024
Dear Mr Hussain, after looking into this I can confirm your offer was agreed by the Landlord who then asked for an increased rental amount. When you were unable to meet this request he subsequently withdrew with Alex agreeing to refund your payment of intent immediately. This was processed last week via BACS and should now have cleared with you. We are very sorry the goal posts moved after agreeing your offer and hope you understand this was out of our control.
If you have any more queries please do not hesitate in contacting the branch
★★★★★ 5/5
GoogleWe purchased a property through Jane at John D Wood. She was brilliant throughout the process, nothing was ever too much trouble and she was always happy to accommodate extra house visits along the way. She was approachable and supportive with any concerns, I cannot recommend her enough!
Anna · 26 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave us your 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
