John D Wood & Co. St Margarets reviews

★★★★★ 5/5

Trustpilot

Great

We have had a great experience working with Paris from the Notting Hill office to get our new home. Everything was very efficient and smooth and communication was great.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

All staff especially Jane at St…

All staff especially Jane at St Margarets branch professional helpful experienced and kind . Very supportive through a long house selling process . Highly recommended

J · 16 May 2026

★★★★★ 5/5

Trustpilot

Thank you to Massy Eslami, Property Manager at Belgrave Square

I would particularly like to commend Massy Eslami, Property Manager at Belgrave Square, who went above and beyond the call of duty in doing all sorts of extra tasks to help me when the tenant vacated my flat. As I live abroad, I very much needed and appreciated her extra commitment and assistance.

Caroline · 24 September 2026

★★★★★ 5/5

Google

I just completed the purchase of my first house, Jane Marshall and Simon, was professional and cheerful. Agree with other commend, I believe Simon and Jane were instrumental in helping with a rapid turnaround and completion of the purchase. The house is a probate house, the processing is long and they helped keep tracking every steps, and report to buyer on time. Amazing fast report to every questions. I highly recommend John D Wood.PositiveResponsiveness, Professionalism

Lawrence · 24 October 2022

★★★★★ 5/5

Trustpilot

Great service

Paris and the team at Notting Hill quickly found well-vetted tenants for my one-bedroom flat. They handled viewings and checks efficiently. Thank you!

Agnes · 24 April 2026

★★★★★ 5/5

Google

I had the pleasure of working with very professional and friendly Jane Marshall. Although the sale took longer, it was very smooth and stressless process, the most important thing - Jane will work in her client's best interest, highly recommend Jane and the team.

Agata · 26 September 2024

★★★★★ 5/5

Trustpilot

Paris was super helpful from the…

Paris was super helpful from the beginning to the end, always responsive! Big shout also to his team in Notting Hill! Thank you

Giulia · 17 April 2026

★★★★★ 1/5

Trustpilot

Sharp Decline in Service and Unauthorised Marketing, Disappointed with JD W Wood & Co Lettings

I let 2 properties through J D Wood & Co letting team in Belgravia, London SW1V since 2024. Over time the quality of services and customer care, accounting has plummeted. Rental statements are issued up to 7 days late; random fees are deducted, for example I got charged fees usually applied to overseas landlords although JDW have all my documents proving I am British, live in Britain etc. In addition although I negotiated clear cut service contract with JDW, they still apply randomly irregular fees opted out of. Then in 2024/2025 they restructured and their system went crazy with shifting the responsibility away from the local office I dealt with. I got so frustrated I terminated their agency. On the marketing side their letting team manager offered to visit and discuss potential letting of a property I have in Pimlico. Next thing I discovered that he went ahead and advertised the property to let without my approval. He even used other agents floor plans and pictures in the add! He was confronted after I was told about the advertisement by another local agent. JDW withdrew the advertisement and I have refused to deal with them since.

MSA · 19 January 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

If I could give 0 stars I would.I've rented 10 years in London and I have honestly NEVER been treated so awfully or experienced such unprofessional conduct. I truly wish I'd read all these reviews before I accepted a property through them because how these people are even in business is beyond me. They are useless, lie on tap and speak down to you at every opportunity. The onboarding process itself was bad enough - they (Alexandra, Emily and Samantha) were rude throughout, moved my move in date multiple times causing me to lose money and ignored any of my queries when I tried to get clarity on what was going on. But the second they wanted an answer - or for me to pay something - they would harass me relentlessly (including when I was at a funeral, which they were well aware of at the time).The property, which for context was fairly new and modern, was then handed over to me uncleaned (i.e. black surfaces, gunk in the shower, tea stains all over the floor). In itself this was bad enough and a breach of contact on their side, but I then quickly learned the drains were completely blocked too. They left me for months unable to use my own shower as the tray was completely full by the time the water would even get warm, rendering it inaccessible (thankfully I had an alternative via the gym but no compensation or apology was given for months of no access). Throughout this, they would either ignore my emails or respond with stupid comments like 'oh I think we just need a new shower head' (?) every time I tried to chase.I eventually had a (dodgy) plumber sent round who clearly made the problem worse as despite fixing the initial 'block', the shower began leaking shortly after. A different (and this time decent) plumber managed to fix it but told them they would need to carry out follow on work as it was soaking underneath the floors and they would need taking up to dry out properly. Of course they ignored this and within weeks the flat was COVERED in furry black mould spanning across the kitchen, bedroom and bathroom.The smell was literally unbearable and they didn't bother actioning anything until I threatened to contact environmental health (not that they ever properly fixed it, just painted over it). I literally spent my own birthday sleeping freezing cold on the floor (so I could be next to the open window) just so that I could breathe outside air. I had to throw out so many of my clothes as they smelt so bad afterwards, and they had the audacity to send some btec handyman over after telling me they were sending specialist mould removal people. This guy literally wandered over to Tesco to buy some own brand mould removal spray and asked to use my cloths (which obviously then had to be binned) to try and clean it. Clearly that failed given the scale of the issue and after smearing it all over the place and ruining my cloths, he then helped himself to my hoover and stupidly tried to hoover up gunky chunks of mould causing more damage to my personal property.There's a thousand other stories I could tell including them refusing to tell me where the meters for the property were so that I could take readings (on move in day they told me their inventory people had taken them and they would be sent to me - this turned out to be a lie), nor would they give me a key to my own letterbox for over THREE months. Turns out the meters were inside a locked cupboard that I needed a code for but despite finally getting access thanks to a neighbour, I still couldn't even set up my own electric bill as I needed the letters inside the postbox to do so. I left as soon as the break clause kicked in because I was making myself ill with the stress of dealing with them. I also knew they were going to act up and try and scam me out of my security deposit when I left. The flat was given back to them in pristine condition, and a thousand times better than it was given to me in, so they had zero authority to try anything but I was one step ahead just in case. I also got in contact with the LL behind their back and let her know everything that was actually going on without her knowledge. Turns out she hated them too.Quite literally the worst company I've ever encountered.(Just want to add that Gina was the only person I encountered who was ever polite but sadly I didn't meet her until the point I was leaving!)

MMMM · 11 June 2024

★★★★★ 5/5

Google

We are highly recommended Jane and Simon! Their negotiation skills and problem solving skills are fantastic! We feel happy and warm in communicating! They show understanding and try to get the process smooth and easy!

Eva · 25 November 2024

★★★★★ 5/5

Google

We would like to thank Toby from John D Wood & Co as he has been absolutely fantastic in helping us find the right rental and also handling our questions and concerns with care. Having dealt with other agents in the area we felt Toby really stood apart from the rest with his genuine approach and professionalism. He was prompt to handle all matters and went above and beyond for us even in these difficult times during the pandemic. Thank you so much Toby! Emily and ThomasPositiveResponsiveness, Quality, Professionalism, Value

Emily · 24 October 2020

★★★★★ 5/5

Google

I can't praise Simon and the team at John D Wood enough for the way they managed the sale of our property. They have a lot of local knowledge, experienced agents, and were able to bring in a lot of potential buyers through their network. They were always pushing to find the right buyer for our home. I felt like we were guided well through the whole process and they often went the extra mile, even once we had our offer and had exchanged. High in integrity, they're like the Jerry Maguire of Estate Agents!

Jill · 24 October 2020

★★★★★ 5/5

Google

A review for prospective renters and buyers, myself and my partner were first time renters with little experience of the market. We found that John D.Wood had a wide selection of properties to rent across the area we wanted to live being south-west London. After finding what is now our dream property online, we contacted John D Wood and spoke to Harriett who was friendly, informative and extremely helpful. She managed to arrange a viewing for the property just three hours after viewing it online. The property was both clean and well-presented, it was immediately apparent that Harriett had a good understanding of both the local and property history. We were consciously aware that our property would be competitive and after some negotiations, the team at St.Margarets particularly Laura & Harriett persuaded the landlord to choose our offer and we couldn't have been more thankful for all their help. Once the tenancy agreement was drafted, the team expedited the moving-in process to allow us to enter our new home as soon as possible and continue to offer us on-going support if needed.

Jordan · 24 October 2020

★★★★★ 5/5

Google

We recently worked with John D Wood when purchasing a property in the St Margaret's area as part of a chain. We were in constant communication with Jane and Simon throughout in order to keep the process moving smoothly. We were pleased that they were both attentive and happy to assist with all requests for property visits and surveys all the way to completion which helped make a sometimes tricky process, easy and stress free.

Thomas · 22 February 2025

★★★★★ 1/5

Google

if i could give no star i would.. please never rent properties with them..they changed 10 managers in less than one year, latest excuse for not dealing with problems was that, when the previous manager left, they could not open her email box to check..ah ah they are a laugh just look around Richmond and St Margarets how many properties by them 1-2 only..what a shame Fits Gibbon was such a community one , this is awful maybe they should just go away

Raffaella · 25 October 2019

★★★★★ 5/5

Google

Simon and Jessica were the estate agents for the house we were buying. They were absolutely brilliant throughout and especially when it seemed everyone else involved was being difficult. They kept communication going throughout, often responding many time every day. They were honest and open with advice. They clearly went out of their way to help us and the rest of the chain. We really don’t think the chain would have held together without their dedication. I would highly recommend them to anyone and will will definitely use them again and again. Charlie & Abby

Charlie · 25 October 2019

★★★★★ 5/5

Google

Jess and Simon were amazing in both the sale and purchase process of our property in St Margarets. Above and beyond in commitment and getting the sale over the line. Jess found us a property that hadn't even come to market and we can't wait to move in! In the interim the Lettings team were wonderful in getting us a fantastic rental for 6 months until we complete on our purchase. All in all what could have been a very stressful situation was managed with ease by Jess and the team. Bravo guys!

Jo · 25 October 2019

★★★★★ 5/5

Google

Had a great experience renting via John D Wood after having previously a difficult experience with another rental agency. They, with special thanks to Eloise and Laura and Lucy, made finding and then renting a property much less stressful and quicker than I thought possible with updates about progress along the way and with clear information on what I needed to do. As a result I've found a lovely property with great landlords :) Couldn't recommend John D Wood more since my experience with them.

Christina · 25 October 2019

★★★★★ 5/5

Google

I have previously used other local estate agents to rent my flat. It has always taken a considerable time and the tenants have not always been suitable. I decided to try JD Wood and was immediately impressed by the professionalism and approach of their manager Laura Purvor and her team. I was particularly impressed by the fact that they had a ready list of potential professional lessees through their wider Countrywide connections. The flat was viewed the day after I agreed to appoint JD Wood and to my surprise and delight I was informed the following day that their client wished to take the flat! The process of checking references, signing documentation etc progressed seamlessly and any queries we had were answered immediately. Laura and her team can even take credit for facilitating a meeting between ourselves and the lessee which greatly reassured us and established the basis of a good landlord/tenant relationship. I can't recommend Laura and here team at JD Wood highly enough.

Clive · 25 October 2019

★★★★★ 5/5

Trustpilot

J D Wood deliver quick tenant find …

Our flat had been on the market with another leading agency for a while but we’d not received any response. It was amazing to see Tushar work to get the property listed and the J D Wood team turn it around within a week or so to get a tenant in. Super quick and efficient. Whole process was very smooth and professional.

Vikas · 17 April 2026

★★★★★ 5/5

Trustpilot

Victoria was attentive informative and…

Victoria was attentive informative and an absolute pleasure to deal with highly recommend

Tom · 24 April 2026

★★★★★ 5/5

Google

Very pleased to recommend Jane and Simon. They have been supportive and patient during our sale. It hasn’t being the smoothest of journeys but we felt that they were with us all the way.

Eilis · 26 September 2024

★★★★★ 5/5

Trustpilot

Brilliant service

I cannot recommend Kate Martin from The Primrose Hill branch highly enough.

Toby · 27 April 2026

★★★★★ 5/5

Google

Natasha Wilkinson and the staff at John D. Wood recently helped me find a new home in East Twickenham and I can't thank them enough. Natasha spent a considerable amount of time helping me find just the right place. She was keenly interested in learning what I liked and didn't like and not just showing me properties the company may have been trying to move. I am grateful every day I spend in my new flat. Thanks to Natasha and everyone at John D. Wood.

Erik · 25 October 2018