Jackson-Stops Teddington reviews in Richmond upon Thames

★★★★★ 5/5

Google

I recently needed to rent a place in London near Richmond and Chloe was just the person I could ever meet. She was really patient in understanding my needs and I eventually found the right place thanks to her. She’s really good in following up afterwards. I’d recommend Chloe to everyone who’s looking for a place to rent! Excellent experience! Caterina

Caterina · 25 May 2024

★★★★★ 5/5

Trustpilot

Exceptional Support from Emma at Jackson-Stops, Our Dream Home Secured!

Here’s the revised review with a special mention for Emma:We are thrilled to share our heartfelt gratitude for Emma from Jackson-Stops, who made securing our first home an incredible experience. From the very beginning, Emma demonstrated exceptional professionalism, expertise, and genuine care. She took the time to understand our needs, ensuring we found the perfect home that matched our vision and budget.Emma guided us through every step of the process with patience and clarity, making what could have been overwhelming feel seamless and exciting. Her keen negotiation skills and attention to detail were remarkable, and her personalized approach made us feel like her top priority.Thanks to Emma and the team at Jackson-Stops, what felt like a daunting journey turned into one of the most rewarding experiences of our lives. We wholeheartedly recommend Emma and Jackson-Stops to anyone looking for a dedicated, knowledgeable property agent. Thank you, Emma, for helping us start this new chapter!

Nadeera · 19 December 2024

★★★★★ 5/5

Google

Will and Luke were absolutely brilliant support for our recent purchase of our lovely home in Hampton Hill via Jackson-Stops. As often with the purchase process in the UK it was a bit of a rollercoaster ride for a range of reasons but they did everything possible to assist. Paul and Kathy

Paul · 18 October 2024

★★★★★ 5/5

Trustpilot

Excellent Agents - thank you so much James!

Quite frankly the experience we have had with Jackson-Stops in particular James Carroll from the Barnstaple branch has been outstanding. We have bought and sold many properties over the years and I can honestly say purchasing through James has been the best experience to date! Communicative, professional, honest and efficient without doubt but going above and beyond, always at the other end of the phone for advice has been an invaluable part of our process. I know our vendors feel the same. Many thanks James. David and Lainey

Lainey · 28 January 2023

★★★★★ 5/5

Google

Anisa was extremely friendly and handled everything with the utmost professionalism. She is a true asset to the company, and I really appreciate all her help.

Emma · 2 September 2025

★★★★★ 5/5

Trustpilot

I have received exceptional service…

I have received exceptional service from Loren who has dealt with any minor issues I’ve had with the property swiftly and promptly and has always been more than happy to answer any questions I have. Loren is always very pleasant to speak to and communicates back on any issues in a timely manner as well as ensuring things are resolved.

Jem · 22 May 2024

★★★★★ 5/5

Trustpilot

Professional estate agents

From start to finish, Jackson-Stops were excellent. Chris handled our case - his effective communication, attention to detail throughout and friendly manner was a massive reassurance. We are thrilled with our beautiful new property and would recommend Jackson Stops to any of our friends.

Sangita · 17 May 2026

★★★★★ 5/5

Trustpilot

Fantastic experience as a buyer

Anthony Inskip at the Woburn branch was a total joy to work with as a buyer. He made the process far less painless when dealing with set backs up and down the chain along the way. Anthony was communicative and highly knowledgeable both about the process and the local area. I only wish we had gone with Jackson Stops to represent us as vendors... We shall in the future!

Inga · 15 November 2023

★★★★★ 5/5

Google

Chloe has been so helpful and proactive in looking for the right property for my sister. We appreciate all the help and support she has offered us during our house search. She has been very professional and diligent, also adding a personal note to her interactions with us, so we can feel heard and understood due to our circumstances. Many thanks for everything, Chloe.

Simona · 25 February 2024

★★★★★ 1/5

Trustpilot

Left high and dry by Jackson-Stops

15.0(27)ReviewsAllsale15team6communication5market4+2Sort byMost relevantNewestHighestLowestDavina Thawley1 reviewan hour agoNEWLeft high and dry by Jackson -StopsJackson-Stops Burford =DREADFUL!...took the money then left me counting the …More+4Jackson-Stops Burford (owner)a year agoThank you Davina for your lovely review it was a pleasure working with you, the team at Jackson Stops look forward to marketing your next property in the spring.Lynette Williams2 reviews2 months agoI would highly recommend using Jackson-Stops Burford to sell your home. All of the staff are very nice to deal with our agent was Kathryn Anderson. Kathryn was fantastic throughout the sale, she makes the whole process easier . She is a …MoreJackson-Stops Burford (owner)2 months agoDear Lynette,Thank you for the kind review. Our job is made easier when we have beautiful homes and wonderful vendors to deal with. It was a pleasure working with you and we are glad your experience of Jackson-Stops Burford has been a positive one. Good look with the future and thank you once again for trusting us with your house.Paul Newman2 reviews3 months agoWe were delighted when Kathryn Anderson invited us to view a property in Burford, as we had been searching for our ideal retirement home for over 12 months. I must add, that keeping in touch with your agent is key in what has become a very …MoreJackson-Stops Burford (owner)2 months agoDear Paul,Thank you for your positive review, as you say it is very important to stay in touch with an agent you trust. We were just so pleased we were able to introduce you to an off market property that will hopefully prove to be your forever home. It was a pleasure working with you. Best wishes from everyone at Jackson-Stops BurfordKeiron Ferguson2 reviews7 months agoKathryn was superb throughout a difficult purchase due to planning issues and, given the time to resolve these, the rise in the value of the property. She acted with total professionalism and was focused on the purchase over 4 months. …MoreJackson-Stops Burford (owner)2 months agoDear Keiron,Thank you so much for the kind review, we are glad your experience with Jackson-stops Burford was positive. We are glad to hear that we were able to assist in securing your dream home. Very best wishes from all of us at Jackson-StopsDavina Thawley1 reviewan hour agoNEWLeft high and dry by Jackson -StopsJackson-Stops Burford =DREADFUL!...took the money then left me counting the cost! LettingsThey were Jackson-Stops tenants, Jackson -Stops tenancy agreement, Jackson -Stops management, Jackson -Stops inventory, Jackson -Stops cleaners, and Jackson-Stops cleaners report.Tenants have trashed my house with £1000's damage and Jackson-Stops refuse to fight my corner unless I pay £60 per hr for admin and £450 for court days. To say I'm not impressed is an understatementIt was that bad when they left Jackson -Stops cleaners bill alone was £998 and it was recommended I needed new carpets and superkingsize mattress where the dog had p'd all over it! An example of how some things were left are attached

Davina · 11 November 2022

★★★★★ 5/5

Google

I recently worked with Negin Mozafari​​​​ & her team to find a new flat to rent, and I have to say I was impressed with their service. Throughout the process, they kept me updated and were always available to answer any questions I had. Overall, I had a great experience and would highly recommend them to anyone looking for a professional and reliable letting service.

Karthik · 10 January 2024

★★★★★ 5/5

Google

I have had the privilege of having Chloe Williams help me move into my new flat. She was there from the very beginning showing me around the flat to getting us in the flat itself and was amazing answering all my questions before and after we moved in and helped get everything sorted. Thank you Chloe!!

Anthony · 24 June 2024

★★★★★ 5/5

Trustpilot

Helpful and diligent

The whole sales team at Jackson Stops - Ed, Sam, Emma and Kelly were so helpful with our recent purchase. They had scouted properties, and been good negotiators on our behalf. It felt like they took a real interest in helping us beyond our expectation. Highly recommend.

Rr · 4 November 2024

★★★★★ 5/5

Trustpilot

Katie in the Taunton office was just BRILLIANT!

We are English but based in Chicago and were looking to purchase a home in the South West of England as our UK base for our frequent trips 'home'. We were registered with several agents.Jackson-Stops in Taunton were very responsive via both email and over the phone and stood out from the rest. Once we had found a property to view, Katie in the Taunton office as lead agent was nothing short of brilliant! My father did the first viewing for us and Katie very kindly made a video of the property as part of the viewing and sent that to us. 36 hours later we hopped on a plane and with Katie's flexibility were able to view and then put an offer in on the house at the 2nd viewing. Throughout the whole process Katie was professional and knowledgeable and despite a sticky end of the chain snafoo we were able to exchange in the agreed timescales.Katie was also able to recommend an outstanding conveyancing team and with her guidance on the purchase, we really felt that she cared about us much more than a financial transaction. I would not hesitate to recommend Jackson-Stops in Taunton.

Mrs · 8 September 2022

★★★★★ 5/5

Google

I can’t recommend Anisa enough! Her expertise in the real estate market is impressive, and her dedication to finding the perfect property for my family and I is unmatched. She is professional, approachable and was always going beyond for us to make sure we had the smoothest experience.

Sahid · 16 October 2024

★★★★★ 1/5

Trustpilot

Poor buyer experience. Beware potential vendors!

We recently purchased a property through Jackson-Stops. Potential vendors, please read this review.Initially we were very impressed with Nick Talbot and Jackson-Stops. (York office) Our viewing was scheduled for the following Monday after I called as soon as the property was live on Rightmove on the Friday morning. We were surprised when Nick phoned back to rearrange the time of the viewing (not a great first impression) and then we learned on the day of the viewing that he had shown a party round on the Saturday, even though he had insisted that it was not possible for us to view on the Saturday….?! (London “cash buyers” apparently). Charming. Albeit this, we felt a great deal of confidence in Nick at first and we loved the house. We had to go to best and final offers and our offer was accepted. Nick seemed to handle the situation perfectly. But from here on our experience was hugely disappointing…. When we were unfortunately gazumped the day after, Nick didn’t call us. He emailed.When the vendor wished to revert to our offer another day later, after all was not going to plan and the gazumper couldn’t prove funds, Nick didn’t call again. He emailed. Although this was an unfortunate situation, and not of his doing, he should have called not emailed. Maybe he was embarrassed, but it was not an ideal way of handling things. Communication was already poor.Following the memorandum of sale being sent out. Nick contacted us only ONCE between this official email and completing, even though the chain free sale took a full five months and was stressful, complex and difficult. We absolutely loved the house but on a couple of occasions considered not proceeding. Nick did nothing to keep the sale on track. On speaking with the vendor, we understand that they also have had the same level of disconnected service and contact and he was/is very unhappy with the service from Nick and from Jackson-Stops. The lack of communication from Jackson-Stops was disappointing and made an already challenging sale much more difficult. There was no brochure for the house as we had when we sold our house, only an email version which was poor. Eco-friendly by all accounts! Prospective vendors should certainly be aware of this before instruction.After exchange, we still hadn’t had any form of contact from Nick. My husband had to call and chase to ask if we could meet on completion day for the key handover two days before toarrange. Then on completion day, we waited excitedly outside the house. And waited! Nick was late. By over half an hour. We were not surprised. Although on this occasion he did call to apologise. He also arrived empty handed. No gesture here of a little something even after paying nearly 1.7 million for a property. Again, a totally different experience from when we sold with a different agent. Our buyers were over the moon with their handover from our very professional and generous agent. Nick obviously wanted to hand the keys over and get off as soon as possible. On inspection there were items that had been taken by the vendor which should have been left, Nick said that he would call the vendor and get back to us. We still wait for that phone call 3 months later…..! When we sold our house with another local estate agent, (Lancaster Samms) the experience could not have been more different. Constant communication between all parties and a slick, professional service. Our Estate agent provided a lovely and welcoming handover to our buyer. He made sure he was there on time at least! (Actually he was there earlier to welcome them and with house warming gifts which was a nice gesture) So there are better, more caring estate agents out there who deserve and give value for your money. We have bought our dream house but we all would honestly have had better service from Purple Bricks! Our vendor paid 16k for a few hours of Nick’s time. Such a shame.

Caroline · 26 August 2022

★★★★★ 5/5

Trustpilot

James and Ria from Jackson-Stops really are the best!!

James and Ria from Jackson-Stops Barnstaple sold our home this year and were fantastic!They were exceptionally professional - respectful and honest and carried the stress and hard work. My long term partner and I were separating and selling our dream home, we gratefully appreciated their warmth and kindness. They took some pressure off a very sad and challenging time for us both.I recommend their service unconditionally and award them 5 very big, fat 5 stars.Thank you Jan T

Jan · 3 November 2022

★★★★★ 5/5

Google

Highly recommend Jackson-Stops Teddington, from viewing the property and dealing with the team from start to finish was an absolute delight. Very refreshing compared to previous dealing with different agents. Tom Ridgeway was absolutely fantastic and very professional, friendly and couldn’t do enough for us. Highly recommended, and made us feel at ease through the whole process. Simply the best and thanks again. Mark & Julie

Mark · 23 October 2023

★★★★★ 5/5

Trustpilot

We had a great experience selling our…

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great.

Charles · 17 October 2025

★★★★★ 5/5

Trustpilot

Great Property Managers

Margaret Heath is brilliant at managing our property be it minor repairs or complete refurbishment.She takes away the stress via her efficencyIt is about approachability and friendliness. All the staff at Jackson Stops are efficent and friendly and Margaret is typical of the Agency.We have been with them for many years and Margaret is a huge factor in why we will continue to use Jackson Stops.

Tim · 20 October 2023

★★★★★ 5/5

Trustpilot

Have recently experienced outstanding…

Have recently experienced outstanding service from Jackson Stops in Woburn. Anthony, Neil and Tracy were all superb. Tracy has especially taken the time on more than several occasions to follow up with further information requested on particular properties and general knowledge of the areas we have been looking at which has been extremely helpful. Her professional approach and knowledge is second to none and we would definitely recommend using this agency in future and will use them ourselves when we come to sell again. My husband and I have both worked in this sector so are particularly impressed when we receive such an excellent service and the fact that Tracy went over and above her duties to help us. She is an asset to the company.

Amanda · 28 June 2022

★★★★★ 5/5

Google

I have been looking to rent a property for some time now and Anisa has been extremely helpful through this process. She is very friendly and when I have questions she is very patient and kind when answering them. I am very impressed with her service and I would recommend to anyone who’s looking to rent a property to speak to Anisa and her team.

Emi · 23 October 2023

★★★★★ 5/5

Trustpilot

Quickly and efficient

We had a great experience with the team during our tenancy swap. The whole process was handled quickly and efficiently, making what could have been a stressful situation feel straightforward and hassle-free.

Kayleigh · 4 July 2026

★★★★★ 5/5

Trustpilot

The Jackson-Stops team in Shaftesbury…

The Jackson-Stops team in Shaftesbury were extremely efficient and professional in the handling of our sale as well as being lovely people to deal with. We were so pleased to have chosen them to sell our property, which incidentally sold within a week - couldn't be happier. Many thanks for all your efforts!

Mrs · 12 June 2024