Jackson-Stops Teddington reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Jackson Stops ..professional, honest, friendly and reliable

Jackson Stops have maintained contact with me for several years whilst life's circumstances affected the decision to sell my home. I have found them to be professional in all aspects of the sales process, honest, friendly and reliable. I shall miss the contact now that they have successfully sold my home and I have moved away from the area.

Mrs · 25 June 2026

★★★★★ 5/5

Google

I have used Jackson-Stops for many years to let my property and because I had such a great service from them, I stayed with them to sell the same property. I want to commend Zyan Ansari, Sales Consultant for the excellent way he communicated with me and for all his efforts which led to a successful sale. Zyan was professional in a friendly and approachable manner which made me feel comfortable and confident that I was in good hands. I wish him continued success. I also want to thank Harry Khan, Director, for his calm confident manner and for always being informed about my case whenever I spoke to him. I know I made the right choice to stay with Jackson-Stops.

Yvonne · 10 August 2025

★★★★★ 5/5

Trustpilot

Don't Hesitate To Use Jackson-Stops

From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.

Carol · 7 May 2024

★★★★★ 5/5

Google

I had a pleasant experience with Mia and Anisa. They have been extremely supportive during my flat hunting. The have been extremely kind with my mum and brother (as I could not attend the viewing myself). Anisa has been extremely patient, when I was reviewing the contract and final agreements. I cannot wait to move in into the new place. A massive thank you to the team at Jackon Stops.

Guy · 15 October 2024

★★★★★ 5/5

Google

Chloe Williams is a star. The first time I spoke to her in my search for a new home (we had to move for planned building work), I felt that she understood what I needed and she was so pleasant and lovely to deal with, and I had the impression that she was honest and clear with me (which is not always my impression of people in the industry). We then proceeded with a property through a different company and had an extremely difficult situation when we were let down 2 days before our move. Because I had been so impressed by her, Chloe was the first person I called when it all fell apart. She was an absolute hero at that point, helping us get through the whole process of finding a different property and moving in...within a week! Cannot recommend Chloe enough! (Thank you Chloe, if you read this.)

Tarryn · 25 April 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with ‌Chloe Williams while searching for a rental property, and I cannot express enough how grateful I am for the outstanding service I received. She took the time to understand my specific preferences and provided clear and detailed information about the property. She also guided me through the application process with ease and made the entire experience seamless and enjoyable. In conclusion, I highly recommend Chloe to anyone in search of a rental property. Her expertise, responsiveness, and commitment to client satisfaction set her apart, making the renting experience both enjoyable and stress-free. THANK YOU CHLOE

Bobo · 26 March 2024

★★★★★ 1/5

Trustpilot

The Chester branch is an utter waste of…

The Chester branch is an utter waste of time, I enquired about some land and they couldn't be bothered to getting back to me, so if your thinking of selling find another estate agent, I wont be using them. So I will be contacting the land owner directly!

Paul · 12 August 2026

★★★★★ 5/5

Trustpilot

I recently enlisted the services of…Jackson-Stops

I recently enlisted the services of Jackson-Stops to sell my property, and I couldn't be more pleased with the outcome. From start to finish, Anthony and his team demonstrated professionalism, expertise, and a genuine commitment to achieving the best possible results for me. Throughout the entire process, I felt supported by their expert guidance. They provided valuable insights into the local market trends, helped me understand the optimal pricing strategy, and offered practical suggestions for preparing my home for sale. One of the standout aspects of my experience was their exceptional marketing using a variety of channels to showcase my property, including high-quality photographs, engaging descriptions, and targeted online campaigns. Their proactive approach ensured that my listing received maximum exposure, attracting numerous potential buyers. When it came to negotiating offers, Jackson-Stops truly excelled. Their negotiation skills were evident as they advocated on my behalf, securing a favourable price. I appreciated their transparency and ability to navigate the negotiation process with professionalism and finesse. The closing process was handled with precision and efficiency, thanks to the meticulous attention to detail that they demonstrated. They kept me informed every step of the way, addressing any concerns promptly and ensuring a seamless transition to the new owners. In conclusion, I am thoroughly impressed with the level of service provided by Anthony and his team at Jackson-Stops. Selling a home can be a daunting task, but they made the entire experience smooth and stress-free. I highly recommend them to anyone looking to sell their property. Their dedication, expertise, and commitment to client satisfaction truly set them apart.Mandy Soames

Mrs · 28 February 2024

★★★★★ 5/5

Trustpilot

Jackson Stops in Newmarket were…

Jackson Stops in Newmarket were absolutely faultless from our initial meeting with Ed and Lottie, the marketing of our property, to the completion of our house sale.They know the market very well, always keep in touch with updates and are constantly searching to match your home with the right people. Lottie, Kelly, Sam and Tony to name a few were all great but Ed was outstanding. He is very approachable and goes above and beyond to keep everything moving along for everyone involved. Our buyers were also very impressed and appreciative of his help.We will definitely be back if ever we need to use an estate agents again.

Debbie · 22 February 2024

★★★★★ 1/5

Trustpilot

My nightmare thanks to Jackson Stops

UPDATE - thank you to the chairman of Jackson Stops for calling me. Unfortunately leaves me even more frustrated. Not willing to reimburse me for to not delivering our contract but an admission that processes will be reviewed going forward…… I employed Jackson Stops to let my home to an honest, trustworthy, professional individual. I am not a career landlord but needs must whilst I worked away and I trusted the experience of the agent and that my verbal instructions that were met with many assurances would be delivered. I went with this business as had great service when they sold my property but the sale unfortunately collapsed so I felt duty bound to give them the business on the lettings side. The organisation seemed professional and has a great reputation in the area. I was explicit in my instructions and this was met with many assurances. The tenant stopped paying rent 2 months into the tenancy and although helpful at first, Jackson Stops have turned their back on my predicament and ‘closed the file’ . The tenant was actively recommended and championed by the agent whilst others were discounted. The agent wrote he ‘expected the references to come back perfectly’ even though at that time they hadn’t been referenced. I now realise huge red flags weren’t picked up on the applications, information that only the agent had. Now I have sight after the fact, I am wondering how this ever got passed an experienced Director of the business. Perhaps due to the preconceived idea the tenant was ‘ a nice young woman ‘ and ‘perfect’ . As they got paid but didn’t achieve what we’d agreed and are wholly responsible for my financial and emotional stress, I reached out to JS to give them an opportunity to do the right thing. I asked for a gesture from them to help with the mounting costs to recover my home and was flabbergasted to a polite but firm refusal. I am now 6 months into this nightmare with only Jackson Stops ( and the non paying tenant) benefitting from the whole horrid situation. I was told by the Director responsible that Jackson Stops have never had a situation like the one I face. Perhaps this has led them to complacency and why the obvious flaws in the applications weren’t picked up. I accept JS used a third party to reference and I was privy to the ‘pass’ document but that was all we had, that and being led by the agents recommendation. Him being the only one who had met the applicant and the only one with sight of all information. In a recent conversation the director admitted he had noticed potentially fraudulent information had been given. Had he shared this knowledge, we wouldn’t have progressed. I go back to my instructions, I required an honest, trustworthy, professional tenant. There is copious information in the public domain on this individual, again that only the agent had access to at that time that suggested the risk was high my instructions and a happy outcome for their client (me) was not going to be achieved. I maintain that JS were duty bound to give me all the information, regardless of the positive reference result. Beware!! Ask questions, don’t be swayed by a ‘pass’ based on the most basic of checks and don’t allow the agents opinion to sway you as even though you expect due diligence and impartiality, this particular agent may not deliver that for you as they certainly didn’t for me.

Angela · 11 February 2024

★★★★★ 5/5

Trustpilot

Can't recommend highly enough

I was looking for a new estate agent April 23 for a property that I lease. After speaking with Will Jordan at the Alderley Edge branch I knew they were the right company for me. Will was friendly, knowledgeable & is always available if & when I need advice. Unlike my previous estate agent where I got passed from pillar to post & to be quite frank they had become very complacent & were not looking after my best interests. I can not recommend Jackson Stops highly enough. So if you are looking for a change I can assure you, you won't be disappointed. Nearly a year later I can still say it was the best thing I've ever done.

Clare · 9 February 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

We left the marketing and renting of our property with Will Jordan at Jackson - Stops, Alderley Edge. Will made the whole process seamless. He was very professional and took over everything for us, but at the same time kept us informed at every stage. The whole service has been outstanding and extremely friendly, open and professional at all times. We would strongly recommend him and the company to anyone looking for an agent to let their property for them.

Dave · 9 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service from Jackson Stops

I can recommend Jackson Stops knowing the service i have received over decades has been brilliant. The relationship with Anthony Jevons at the Jackson Stops Hale office is built on 30 years of buying and selling property through Anthony and his Jackson Stops colleagues at the Hale and Chester office. The professionalism shown by Jackson Stops has been brilliant on each property sale and purchase, and i wouldn't consider using another estate agent for a UK property. One of the properties that they sold for me near Chester via Stephen Cheshire in Jackson Stops Chester office was sold for £170,000 over the asking price, and the property they sold for my mother in February 2025 in Bowdon sold in just one day after signing up Jackson Stops to sell the property, and there were an additional 4 people due to view it the following day!!!

PHILIP · 18 November 2025

★★★★★ 5/5

Google

I don’t normally leave reviews but think Chloe deserves one. I’m really impressed with Chloe who is lovely & extremely knowledgeable of the area and properties she took me round. Home hunting is so stressful but Chloe instantly puts you at ease. She has an amazing ability for remembering details & preferences which adds a truly personal touch. She has a real can do attitude and pays attention to detail. She’s professional, respectful, down to earth and understanding of my situation. I’ve been really happy with Chloe’s help & support and can’t recommend her enough. Thank you so much Chloe!

Strong · 26 January 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Chloe at Jackson Stops Estate Agency in Teddington as her client , and I cannot express enough how grateful I am for her exceptional service. Chloe went above and beyond to assist us in finding the perfect rental flat for my elderly parents. Her dedication, hard work, and patience throughout the process were truly commendable. Her understanding and empathy towards our needs were outstanding. She not only helped us find a suitable flat but also played a crucial role in ensuring our offer was accepted. During our interactions, Chloe consistently demonstrated professionalism, kindness, and a deep understanding of our unique situation. and for that, we are incredibly thankful I highly recommend Chloe for anyone looking for an estate agent who genuinely cares about her clients and strives to provide the best possible service

Allen · 26 January 2024

★★★★★ 5/5

Trustpilot

Jackson Stop has been absolutely brilliant

Jackson Stop has been absolutely fantastic with our move especially as this move was particularly difficult. The patience and professional attitude was very much appreciated. Anthony was always calm when things seemed to be chaotic, and Tracey would continually smile and accompany potential buyers with enthusiasm and understanding.They always showed possible buyers around the property and would return feed back from those viewings. Should l ever move again Jackson Stops would be the first estate agent l would contact for the move. If it were possible Anthony and Tracey would be the people l would want to show my property to the buyers, they make a great team. Thank you guys you did a great job. Linda Newell

Mrs · 25 January 2024

★★★★★ 5/5

Google

I wish there were more stars to offer for Lara Hammond and the J-S team. We have been looking for 4 months and all to often we were an afterthought as a Tennant. Not the case this team. Lara was the ultimate professional from start to finish. 10/10 on every element. Could not recommend high enough. Just a different experience and a breath of fresh air to know top quality still exists. Note to those at the top of J-S you have a super star. With huge thanks from us both, Charlie and Alicja.

Charles · 10 January 2024

★★★★★ 5/5

Trustpilot

Thank you Jackson-Stops!!

In what was initially heralded as a 'tricky' market, your Bridport / Dorchester team secured the early sale of my 17th Century thatched cottage, achieved far in advance of my expectations. My particular thanks goes to Philip German-Ribon who resisted my early suggestion of a higher marketing value, by persuading me of the importance of setting the initial asking price appropriately to respond to prevailing market conditions. To receive and hold sale at the asking price was more than I could have reasonably expected. Congratulations to Philip, Michelle Wilkins and all their colleagues for guiding my sale through the marketing process! Greatly appreciated!

Trevor · 10 November 2025

★★★★★ 5/5

Trustpilot

Thank you JS Bury St Eds

We bought our house through JS Bury St Edmunds office in October 23 and were guided through the process expertly by the team. We encountered a few not-so-straightforward issues as we moved through the purchase and received knowledgable and supportive guidance (thanks to Rosanna Diaper particularly) which enabled us to communicate well with our seller/solicitors and complete on our new home in time for Christmas. The experience we had with the office made our purchase a lot less stressful than it might have been; they were responsive, highly professional and moved heaven and earth to help us complete - thank you so much for your help.

Daisy · 4 January 2024

★★★★★ 5/5

Trustpilot

The service from the Bury St Edmunds Jackson Stops office.

The service from the Bury St Edmunds office is absolutely outstanding. We used them to sell our townhouse in Bury 9 years ago and now I have sold my country home with them. All staff are friendly, extremely kind and helpful, nothing is too much trouble, they know what they are doing.Charlie has been totally, wonderfully helpful with support and advice far above and beyond what would be expected. The last effort to get a Completion date that didn’t send me into total panic was magic.Plus, he drove by two properties I was considering, to advise on offers and suitability. Where else could you get such amazing help? I can recommend them to anyone wanting to sell their property.Liffy ReevesRose Cottage.

Liffy · 15 December 2023

★★★★★ 5/5

Trustpilot

A great experience from start to finish!

We purchased a house earlier this year through Jackson-Stops. Rosanna, who, was our first point of contact was exceptional throughout the whole process, from viewing until the day we completed. She was professional, kind and managed to guide us through a tricky few months and reassure both myself and my husband, with the house sale (which took much longer than anticipated). The icing on the cake was a lovely gift bag on the day we moved in, which was completely unexpected but a really nice touch. I would not hesitate to recommend Rosanna and her colleagues from the Bury branch to anyone looking to sell their home or use their services.

Chiarina · 6 December 2023

★★★★★ 5/5

Trustpilot

We had a viewing with Tom

We had a viewing with Tom, although the property was not for us, Tom and the team were fantastic. Great customer service, would recommend.

Ross · 7 January 2026

★★★★★ 5/5

Google

I only bother to write reviews if they are extremely bad or extremely good, fortunately this is the later. Jackson Stops in Teddington, specifically Jamie McDonald, proved to be extremely professional, polite, punctual, dependable and transparent during the sale of our property. He was always contactable and quick to help with every aspect of the sale whilst maintaining a human approach to matters, at no point was I made to feel like I was just another client. The sale dragged on for nearly 6 months and was full of the usual chaotic challenges involved with a long chain of buyers and sellers. Throughout this time, Jamie was always on the ball and processed new information quickly and sought to find solutions and a way through. In the background David Fisher was very good at getting things done; no-nonsense, clear, concise and reliable. Meanwhile, all other staff were courteous, friendly and passed on all messages in a timely manner and with good cheer. Choosing an estate agent when selling any property is always a very stressful decision to make, they all seem to make the same promises and similar pitch. Whether you end up going with the one with the colours you like the most, the one you got along with the best or the one that promises to get you the highest price…at the end of the day, it boils down to the staff and the individual you’ll be dealing with for months. Their experience and attitude will be worth the commission price if you get a good one. In this regard, I can whole heartedly recommend Jamie McDonald and Jackson-Stops in Teddington.

Rod · 23 October 2023

★★★★★ 5/5

Trustpilot

Excellent property management

Jackson Stops (and it’s predecessor) has been managing our rental property for 40 years. Margaret Heath has been there almost all that time as our property manager. As we live overseas it is essential that we have reliable, efficient and comprehensive oversight of our property. Margaret has provided excellent service. She responds quickly to queries, keeps a close eye on the property and establishes a good rapport with tenants. She is an asset to the company and deserves the highest regard.

Mary-Anne · 19 October 2023