Jackson-Stops Teddington reviews

★★★★★ 5/5

Trustpilot

We sold our house through the Bury St Edmunds office of Jackson-Stops

We sold our house through the Jackson-Stops, Bury St Edmunds office. We knew the staff there from the original purchase of the property and were so pleased with that experience that we chose them for the recent sale. The team in Bury St Edmunds were effective from day one. The marketing material was well thought out and very professional. The task of showing potential purchasers around the house, answering their questions and working with us to keep them well informed worked very well. As exchange and, ultimately, completion days came and went, the team shifted up a gear and it all happened in a blink of an eye. Working with Jackson-Stops was a pleasure, a 5-star experience. Thanks Jackson-Stops, Bury St Edmunds you made it all look a doddle.

Mike · 10 July 2026

★★★★★ 5/5

Trustpilot

Buying a home can be a stressful…

Buying a home can be a stressful experience, but Louise, Rebecca, and the entire team at Jackson-Stops made the process as smooth and enjoyable as possible. From the very beginning through to completion, they were with me every step of the way, offering guidance, reassurance, and exceptional support. Communication was absolutely top-tier. I was always kept informed, questions were answered promptly, and I genuinely felt like they cared about making the experience a positive one. Louise was wonderful throughout, and the rest of the team were equally professional, friendly, and incredibly helpful. I can't thank them enough for everything they did to help me purchase my new home. I would wholeheartedly recommend Jackson-Stops to anyone looking for an estate agent that truly goes above and beyond.

Diana · 30 June 2026

★★★★★ 5/5

Trustpilot

I cannot recommend Jackson Stops highly enough

I cannot recommend Jackson Stops highly enough. Guy, Trudy and Toby went above and beyond to ensure my home selling experience was seamless, especially impressive at a time when the world is so uncertain. Then to move from being a client to a buyer, Guys ongoing honesty, responsiveness and overall professionalism never waivered and despite some last minute complexities arsing with my purchase. I felt truly supported! Such a positive experience.

Claire · 7 May 2026

★★★★★ 1/5

Trustpilot

Poor service

Asked to view a property on Bures Road and was told I had to provide proof of funds before even being allowed a viewing. I understand proof of funds is needed at offer stage but demanding it just to view a house is unnecessary and comes across as rude and intrusive; the tone felt more like an interrogation. And for clarity, questioning an asking price is not the same as being unable to afford a property. In a previous transaction, we declined to overpay for a house we did not believe was worth its asking price, and it later sold for significantly less. That is a valuation judgement (a mistake by the same agent), not a funding issue.

Neo · 5 February 2026

★★★★★ 5/5

Google

had the pleasure of working with Kayleigh and I can't speak highly enough about the experience. From the very beginning, they were professional, attentive, and truly made the entire process seamless. She took the time to understand my needs, provided honest advice, and always available to answer any questions. Kayleigh's communication was outstanding, and she really went above and beyond to ensure everything went smoothly. I felt supported every step of the way and I’m incredibly grateful for her hard work. If you’re looking for an estate agent who genuinely cares about their clients, Kayleigh is the one to trust!

Victoria · 2 September 2025

★★★★★ 5/5

Trustpilot

So impressed with the team!

Jackson Stops - and Sylwia in particular have been extremely helpful throughout the process of renting my apartment - it's been a long time since I rented a property and Im grateful to have found a place I LOVE! Ive found everything has been handled extremely efficiently, and with care - even down to smallest of details. Sylwia always responds to my emails quickly, and connects me to the right team to speak with - I cant fault anything, the whole team really does a great job. Thank you!

Becs · 7 September 2026

★★★★★ 5/5

Google

I recently had a viewing with Kayleigh, and she did an excellent job showing me around the flat. She was friendly, professional, and very knowledgeable, making the whole process easy and comfortable. She answered all of my questions clearly and gave me a really good feel for the property. I really appreciated how thorough and approachable she was, it made a big difference. Would definitely recommend Kayleigh to anyone looking for support during their property search!

Ruby · 3 September 2025

★★★★★ 5/5

Trustpilot

Jackson-Stops Cranbrook Branch

Jackson-Stops, Cranbrook Branch recently sold my house. They were brilliant, helpful and great with communication which is rare these days. Rachel with whom I dealt with was lovely, so friendly and so patient with all the endless calls I made. They say selling your home is one of the most stressful things you can go through. Its no easy ride but I can only say that Jackson-Stops made it as easy and calm as it could be. I cannot recommend them highly enough. If you live in Kent and you want to sell your house, they are your go to agent. Brilliant. If Trustpilot had 10 stars to hand out, then that is what I would give Alastair and his great team in Cranbrook.

Joanna · 24 August 2026

★★★★★ 5/5

Trustpilot

Sound advice and very helpful guidance…

Sound advice and very helpful guidance throughout the entire process of selling one property and buying another from initial listing to exchange of contracts. Played a crucial role in ensuring that all involved in a lengthy chain achieved the desired result. Chris kept us fully informed throughout.

Phillip · 20 March 2026

★★★★★ 5/5

Google

Kayleigh has been amazing to work with. She’s always so friendly, approachable and genuinely cares about making things as easy as possible. Nothing has ever been too much trouble, and she’s always quick to get back to me with answers or updates. It’s made such a difference having someone so supportive and reliable throughout the process. I honestly couldn’t have asked for better, thank you, Kayleigh!

Thea · 2 September 2025

★★★★★ 5/5

Google

Chloe has been an absolute gem in my search for a rental flat. From the start, she treated me like family, always going above and beyond to meet my needs. Her caring attitude and professionalism take all the stress out of the process. Although I haven’t found the perfect flat yet, I’m confident that with Chloe’s help, it’s only a matter of time. If you’re looking for someone who genuinely cares and works tirelessly for you, Chloe is the one. Highly recommend!

Mohammad · 18 January 2025

★★★★★ 5/5

Google

I couldn’t recommend this company enough! Working with Kayleigh was an absolute pleasure, who made the whole process as smooth as possible! Any questions I had were answered with patience, and she made what could have been a stressful experience, very easy and straightforward. If you’re looking for a reliable and friendly agent, Kayleigh is the one to ask for!

Jasmine · 1 September 2025

★★★★★ 5/5

Trustpilot

Extremely professional local agency…

Extremely professional local agency with indepth knowledge of the market and intricacies of house selling. Appreciated the personal attention and care given to us by Chris and the team. House purchase is not without stress and having a team of professionals on your side throughout the process is highly recommended and Jackson Stops ticks all the boxes!

Jenni · 14 June 2026

★★★★★ 5/5

Trustpilot

Great Customer Service

We have used Jackson-Stops Newmarket for finding us a new tenant for a rental property three times now. This time we were lucky enough to work with Chloe Bullett. Chloe was exceptional, proactive, gave us advise and steered us through the journey. It was a pleasure working with such a professional and caring person. Thank you Chloe. We also have to mention Michelle Lockhart who too was very helpful and proactive. Thank you Michelle. Great company, we would highly recommend.

Consumer · 12 December 2024

★★★★★ 5/5

Trustpilot

Jess at Jackson-Stops Teddington has…

Jess at Jackson-Stops Teddington has been an outstanding partner in managing my property. I completely trust her to handle everything with professionalism and care, and she consistently goes above and beyond to ensure everything runs smoothly.For example, when the tenants broke both the fridge and washing machine, Jess promptly arranged for repair professionals to assess the situation. When it became clear the appliances couldn’t be fixed, she provided 3-4 replacement options at varying price points, all of which were cost-effective and competitive with retailers on the high street. Jess always ensures there are multiple quotes for repairs or replacements, giving me confidence that I’m getting the best value for money. She then seamlessly arranged for the replacements, ensuring minimal disruption for the tenants.Beyond this, Jess also takes the time to speak with tenants to ensure they are respectful of the flat, maintaining a good relationship while safeguarding the property. Her attention to detail, transparency, and commitment to both landlord and tenant needs make her an invaluable property manager. I couldn’t recommend Jess and the Teddington team more highly.

Teddington · 4 December 2024

★★★★★ 5/5

Google

Chloe was fantastic and went much beyond expectations in understanding our requirements and showing us relevant properties. She had precise details and information a new house seeker looks for and was very "humane" in her approach. Once you share your property needs leave it to Chloe to find you the best available place. I would highly recommend her for any assignments and follow her advise on the lettings market. Thanks much for everything Chloe !

Andy · 19 December 2024

★★★★★ 5/5

Google

Whilst looking for a flat to rent, I met with Chloe Williams at a particular property in Richmond. I found her to be warm, friendly and professional. I subsequently met her at her office where she kindly helped me with various forms. Chloe went over and above her duties to help facilitate the process of applying for a rental property. Everyone in the office was very friendly too. I would highly recommend Jackson-Stops, Teddington to anyone who is looking for rental properties. I had a really great experience. BD Barwick

Bobby · 22 September 2024

★★★★★ 5/5

Trustpilot

I would like to thank Jackson Stops…

I would like to thank Jackson Stops Teddington, especially Zyan Ansari, for the speedy sale of our flat, at the asking price, at a very difficult time for selling flats. Zyan, Harry and Sophie were patient, professional and positive throughout the process.

Sarah · 9 December 2025

★★★★★ 5/5

Trustpilot

Selling our house

We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non starters they found us a cash buyer at the asking price. Throughout the staff were courteous and helpful.

Mike · 12 September 2026

★★★★★ 5/5

Trustpilot

I recently had a challenging experience…

I recently had a challenging experience with Jackson Stops Agency regarding necessary repairs to my flat that required me to vacate temporarily. Initially, my attempt to address the issue was frustrating. When I called the agency, I was met with an unhelpful and hurried response from a staff member who informed me that the rental team was in a meeting. She didn't allow me to explain my situation and instead provided me with the email address of someone who was on annual leave, which added to my anxiety and frustration.However, my experience took a turn for the better when I spoke with Jess Lynagh. Jess was incredibly kind and understanding. She listened to my concerns attentively and assured me that she would take care of the situation. Her professionalism and compassion turned a stressful situation into a manageable one.This 5-star review is solely for Jess Lynagh, whose excellent customer service and dedication stood out amidst the challenges I faced with the agency. Thank you, Jess, for your outstanding support!

Mohammad · 17 July 2024

★★★★★ 5/5

Trustpilot

Very efficient

Very efficient. Viewings were arranged without any fuss.

Sheila · 2 August 2026

★★★★★ 5/5

Google

Review for "Jess Lynagh" I’ve had the pleasure of working with Jess as my property manager over the past year, and I couldn’t be happier with the experience. She is highly professional, always responsive, and consistently goes the extra mile to ensure everything is handled smoothly. Jess communicates clearly and promptly, which made the whole process stress-free. She’s approachable, attentive to detail, and genuinely cares about her clients. On top of her professionalism, she’s also a very kind and personable lady, which makes interactions with her a real pleasure. I highly recommend Jess to anyone looking for a reliable, proactive, and trustworthy property manager.

Bo · 3 September 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Chloe in my search for my first solo flat, and I couldn't be happier with the experience. From the very beginning, Chloe was prompt in her responses, always making herself available to answer any questions and address any concerns I had. Her attentiveness to my needs and preferences made the entire process smooth and stress-free.What truly sets Chloe apart is her genuine helpfulness. She went above and beyond to ensure that the process was smooth. I am now happily settled in my new flat, and I have Chloe to thank for that. For anyone looking for an estate agent who is professional, attentive, and truly dedicated to helping you find your perfect home, look no further than Chloe. She is a true gem, and I wholeheartedly would recommend her to anyone. Thank you, Chloe, for making my first solo flat renting experience a fantastic one!

Crystal · 24 June 2024

★★★★★ 5/5

Trustpilot

We have recently purchased a house…

We have recently purchased a house using Jackson Stops and Brian was very helpful throughout. He was always in communication and his experience as an estate was a real bonus, owing to the fact that our house sale wasn’t straightforward

Victoria · 10 November 2025