Trusted Agent profile · Richmond upon Thames
★★★★★
797 reviews across 2 platforms
36 High Street, Teddington, TW11 8EW, Richmond upon Thames, TW11 8EW
Jackson-Stops's office in Richmond upon Thames, at 36 High Street, is rated 4.7 out of 5 across 797 reviews on two platforms, including 308 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
I have sold 2 properties through Jackson-Stops and at present have another under offer, all through the Bury St Edmunds brach. I have found the staff at Jackson-Stops helpful, pleasant and easy to deal with.Highly recommended.
Dear Linda, a wonderful review, thank you, and it's great to hear that you found our staff helpful, pleasant and easy to deal with. With best wishes from everyone at Jackson-Stops.
5/5
GoogleWork with Jess when I had a small water leak in my flat. She was very quick to arrange all the needed to get it fixed.
Dear Umut, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleJackson-Stops have provided a great letting and management service for our flat in Hampton Wick. Recently Jess Lynagh, Property Manager, has been particularly helpful and responsive.
Dear Stephen, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleWe had a lovely property chosen for us by Katie Goodman, who met my partner and I on different days so we could see the property at times that worked for us. Great service.
Dear Vivienne, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent team to work with. Appreciated all the support aloing the way to the sale of our house.
Dear Simone, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, katie
5/5
GoogleI have been using this firm for many, many years to rent out my property. They are very professional, proactive and have a great, consistent positive can-do approach to managing me as their client. They also treat my tenants with great respect also which is key for me. I will continue to use Jackson-Stops for many years to come.
5/5
GoogleI am glad i decided to choose Jackson-Stops to rent a new place. The agency is extremely professional and were able to help me without fail even with my specific requirements. Special thanks goes out to Negin, she was a star from start to finish handling everything with perfection.
Dear Mohammed, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Marilyn Plews, Customer Relations Team
2/5
TrustpilotAfter calling and asking for more…
After calling and asking for more photos was told to look on google maps! Really?! No pictures of advertised annex or the link to detach it. They obviously want to waste everyone’s time!
Dear Sara, I'm sorry you didn't receive the service you expected. If there is anything we can do to rectify the situation, please do email info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI have been dealing with the Richmond office, Alice Creighton - she is extremely professional, always helpful with quick turnarounds and always available & friendly.
Dear Emma, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotSale of my cottage
Staff extremely professional. Helpful and supportive throughout the sale process. Gave feedback on every viewing. Liaised with solicitors and kept me in the loop during the whole process.
Dear Jennifer, we are delighted to hear that you received a helpful and supportive service from extremely professional staff. Thank you for your review. With best wishes from everyone at Jackson-Stops.
5/5
GoogleAndy Fildes at Jackson-Stops was very helpful throughout the process of purchasing our new home. He went above and beyond to arrange additional viewings as well as liaising with the seller. Highly recommended.
Dear Scott, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleExcellent agency - everything went very smoothly. Would like to particularly like to recognise Chloe who really went above and beyond to provide excellent service and help us find the ideal home.
Dear Ben, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Sarah, Customer Relations Team
5/5
TrustpilotExceptional service
We can't fault the exceptional service, patience and good humour that Jackson Stops Cranbrook have provided during the sale of our home. Against the difficult backdrop of Covid-19 and despite a couple of chains unravelling through no fault of theirs, Mandy, Rupert and the whole team have remained optimistic and dedicated and we are hugely grateful to them all.
Thank you for your review, praising the dedication and perseverance of our Cranbrook branch.
5/5
TrustpilotThey accomodate me well and very…
They accomodate me well and very helpful on me, they answer my question as much as they can
Dear Angelo, thank you for leaving a five-star review about the experience you had with us. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotWill (Lettings) has been my agent for a…
Will (Lettings) has been my agent for a number of years. I couldn’t recommend him and Jackson Stops more highly. Always available, helpful and insightful. Shari in sales is also amazing.
Dear Mrs Anderson, thank you for your review and we're pleased you would recommend the services of Will and Shari. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI have had a great experience with Jackson-Stops so far. They have been very helpful, professional and quick to respond to any queries. Francesca has been in constant contact with me from Day 1 and has made the rental process smooth and stress free.
5/5
GoogleHad an amazing experience working with Zyan, Harry and Natalie. Wholeheartedly recommend working with Jackson-Stops Teddington. Excellent experience and communication from start to finish. Thank you to the whole team!
5/5
TrustpilotWe reported a fault with a plug in the…
We reported a fault with a plug in the downstairs loo and Rhian dealt with the matter quickly and efficiently. The plumber attended at our convenience and Rhian ensured we were kept in the loop.
5/5
TrustpilotJackson Stops Sherborne. Anthony leads a great team at the…
Anthony leads a great team at the Sherborne office. We were expertly guided through a difficult sale and closing, which would not have happened without JS Sherborne. Good communication and expert advice lead to a great result. PB
Dear Peter, thank you for taking the time to leave a review and we're very happy to read that you were expertly guided through your sale by Anthony and the team at our Sherborne branch. With best wishes from us all at Jackson-Stops.
5/5
TrustpilotGreat Service
I rented a property through Jackson-Stops in March 2023.From start to moving in both Zoe and Emma have been super-organised and efficient. The thoroughness of the pre moving in cleaning and having everything serviced that needed it was very reassuring.Thank-you very much ladies.
Dear Jod, it's wonderful to hear about your experience renting with Jackson-Stops and thank you for taking the time to leave a review. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotIncredibly professional and honest ...
From the initial enquiry to signing the lease, Jackson-Stops Newmarket have been incredibly helpful.Paula arranged a viewing the same day without hesitation and John answered all of our questions. On call even out of hours, Paula stepped us through the reference process with ease.Could not recommend this company highly enough!
Dear Sarah, thank you for your five star review of our Jackson-Stops Newmarket team. We're pleased that your experience means you'd recommend Jackson-Stops.
5/5
TrustpilotGreat support from JS!
Wanted to say thank you again to Jodie and Paula at Jackson-Stops Newmarket! They were incredible helping me get set up with a flat let! As someone new to the UK, I appreciated how informative and knowledgeable they were, and they also worked extremely quickly to get me successfully moved in to a great flat!
Dear John, we're delighted (but not surprised!) to receive such high praise for our Newmarket team, thank you. It sounds as though you felt fully informed and supported during your international move. We wish you every happiness in your new flat. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotExcellent, Friendly and Reliable Agents
I could not have asked for more from the Jackson-Stops Burford office. From a conversation with Nathan about putting our house on the market, through to valuation, virtual tours, and a very good offer, all in an extremely short period of time. The whole process has been seamless. I cannot recommend highly enough. Thank you to you all.
Dear Maria, thank you for your glowing review of our Burford branch. Best wishes from us all at Jackson-Stops.
5/5
Trustpilot5 star service!
I would most definitely recommend Jackson stops to anyone looking to move! Moving houses is so stressful however the agents at Jackson stops made it really easy and were so helpful every step of the way! The service definitely deserves 5 stars! Thank you Jon for all your help!!
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