Trusted Agent profile · Richmond upon Thames

Jackson-Stops Teddington reviews in Richmond upon Thames

4.7

★★★★★ Excellent

797 reviews across 2 platforms

36 High Street, Teddington, TW11 8EW, Richmond upon Thames, TW11 8EW

Jackson-Stops's office in Richmond upon Thames, at 36 High Street, is rated 4.7 out of 5 across 797 reviews on two platforms, including 308 Google reviews rated 4.9.

Google logo

4.9 / 5

308

Reviews on Google

This office

Trustpilot logo

489

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

1/5

Trustpilot

I would give zero stars but…

I would give zero stars but unfortunately it’s not an option. They don’t respect people or people’s time. They are very quick to contact you when they need something but will make you wait for ages when you need anything from them. They don’t pass messages and it’s extremely difficult to find anyone knowledgeable there.

M · 9 October 2022

Agent replied · 22 October 2024

Dear M Pietrzak, we're really sorry to see your review. Please could you share further information to social.media@jackson-stops.co.uk so that we can look into this? Best wishes, Jo from the Jackson-Stops marketing team.

1/5

Trustpilot

I would give zero stars but…

I would give zero stars but unfortunately it’s not an option. They don’t respect people or people’s time. They are very quick to contact you when they need something but will make you wait for ages when you need anything from them. They don’t pass messages and it’s extremely difficult to find anyone knowledgeable there.

Magdalena · 9 October 2022

Agent replied · 28 December 2024

Dear M Pietrzak, we're really sorry to see your review. Please could you share further information to social.media@jackson-stops.co.uk so that we can look into this? Best wishes, Jo from the Jackson-Stops marketing team.

5/5

Trustpilot

Outstanding!

The service offered by Lottie and Ed was outstanding from the moment I first viewed the house they were marketing to the completion some three months later. Nothing was too much trouble, and we were in constant contact. I would recommend them without hesitation to anyone looking for the ideal estate agent in the area. Bravo!

Mr · 25 August 2022

Agent replied · 22 October 2024

Hi David, we appreciate the time you have taken to leave a review - thank you - and we are delighted that you felt our Newmarket team offered an outstanding service. Best wishes from all of us at Jackson-Stops.

5/5

Google

Lara at Jackson-Stops was first class and helped me find my dream home in Teddington. It was so easy to deal with Lara who kept me up to date all the way through the process, I highly recommend her!

DH · 10 January 2024

Agent replied · 9 January 2025

Dear DH, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Mark Birch at Jackson-Stops has been amazing at helping me find my new home. He has been attentive from the beginning and helped take the worry out of moving. I genuinely couldn’t fault my experience and would recommend him and Jackson-Stops if you are planning to move. Thank you Mark.

Parule · 23 October 2020

5/5

Trustpilot

Fantastic Service

This was my first move out of student accomodation and Jackson-Stops was the right choice to assist in this change. I liased with Harry Payne who was very professional, extremely helpful and successfully managed to find my dream apartment. I would definitely recommend this company!

Heather · 21 July 2023

Agent replied · 22 October 2024

Dear Heather, we are delighted that you felt you made the right choice with Jackson-Stops, and that you would recommend us. With best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

Fantastic team

Fantastic team. Kept me informed throughout and managed the sale process from start to finish without drama. Could not have asked for a better experience

Richard · 9 September 2024

Agent replied · 22 October 2024

Dear Richard, a wonderful five-star review - thank you! We are very pleased to hear that you could not have asked for a better experience. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Excellence over 6 years

We have worked with JSS’s rental team for the past 6 years. During that time they have swiftly found us 3 tenants for our 5 bedroom property each time it became vacant. Whilst we have then managed the tenancy, we have frequently sought their advice on various matters and their service has been excellent throughout. We cannot thank them or recommend them highly enough.

Customer · 8 March 2021

Agent replied · 22 October 2024

Thank you for sharing your experience from a landlord's point of view. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Thank you to Jackson-Stops for their help selling our family home.

Thank you to Jackson-Stops for all their time and effort ensuring the sale of our family home. They guided me through the process and kept me going when things got tough. Always professional and willing to help.

Mrs · 25 January 2024

Agent replied · 22 October 2024

Dear Mrs M, a lovely review - thank you. It's wonderful to hear that you felt guided with our professional team. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

ultra professional and helpful

Lottie Ed and all the office once again so professional and always chasing for us to get the property over the line, weve used them on several projects in the Newmarket area and wouldn't look anywhere else. Thanks to the whole branch as always

Neil · 4 August 2023

Agent replied · 22 October 2024

Dear Neil, thank you for taking the time to leave a review and it is good to hear that you had such a positive experience! With best wishes from all at Jackson-Stops.

5/5

Trustpilot

Excellent professional sales experience…

Excellent professional sales experience and prodeducre of 3 of my properties! The Newmarket branch were on top of all the sales process with client, purchaser, solicitors from start to finish. Cannot rate them high enough. Thank you Jackson's Newmarket!

Kirsty · 4 December 2023

Agent replied · 22 October 2024

Dear Kirsty, thank you for taking the time to leave a review and it's wonderful to hear that your experience with the Newmarket team was excellent. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

More like friends than estate agents!

From the very beginning Anthony and Neil at Woburn JSS, were so supportive and friendly. It didn’t feel like a “normal” estate agent interaction and more like a friendly chat!They kept us informed every single step of the way and put up with some emotional situations at times! I would have absolutely no hesitation of recommending the whole JSS team in the future

Katie · 21 March 2021

Agent replied · 22 October 2024

Dear Katie, thank you for your heartfelt review of our lovely Woburn team. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

11/10

Among many unresponsive and incompetent solicitors, Lottie at Jackson stops what’s the only one who answered the phone, the only one who knew what they were doing, and the one who carried all the other’s dead weight. 11/10 would recommend, I’m certain we’d have lost the house if not for Lottie’s excellent stewardship of our purchase.

Christian · 13 May 2022

Agent replied · 22 October 2024

Dear Christian, thank you for such a glowing review of Lottie at our Newmarket branch. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Cheveley rental

Jackson's managed our home in Cheveley with the utmost of professional care and diligence. All interactions with their office were seamless and they placed tenants that took excellent care of the property. Very happy with the service provided and happy to recommend.

Alistair · 1 September 2023

Agent replied · 22 October 2024

Dear Alistair, thank you for taking the time to leave a review for us, and it's wonderful to hear that you were treated with the utmost professional care. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

I've only got praise for Jackson-Stops

I've only got praise for Lottie and her team, they were exceptionally helpfull.

Richard · 5 July 2021

Agent replied · 22 October 2024

Dear Richard, it means a lot to our Newmarket team to see your review. Best wishes from us all at Jackson-Stops.

5/5

Google

Genuinely the most helpful letting agents I’ve ever used, really smooth process and very attentive to our needs while moving in

Peter · 15 October 2024

Agent replied · 22 October 2024

Dear Peter, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie

5/5

Google

Sold my house with William and the service he provided was second to none. What a great guy, was well informed through the whole process. Sensational.

Megan · 24 July 2024

Agent replied · 22 October 2024

Dear Megan, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team

5/5

Google

Great service to help us find a rental - all smooth and kept in track by Chloe who was beyond helpful at all time

Colin · 23 August 2024

Agent replied · 22 October 2024

Dear Colin, Thank you for your kind comments regarding Chloe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Katie, Customer Relations Team

5/5

Google

I had the pleasure of working with Jackson Stops Richmond to secure a tenancy for myself. Both Tom and Jade and other staff were friendly, knowledgeable and extremely efficient when it came to tasks to be done before move in. Having had many less than pleasant experiences with agents in London, this was a breath of fresh air!PositiveResponsiveness, Quality, Professionalism

Ben · 13 June 2024

5/5

Trustpilot

Renting

We were absolutely delighted with the quick, efficient, and friendly service provided by Jodie and Paula in the Newmarket office. All the details concerning our rental were explained clearly, and the details were sent and processed quickly. They both went out of their way to be helpful, for which we were most grateful, as we are also moving house.

Mrs · 9 October 2021

Agent replied · 22 October 2024

Dear Mrs Spiller, thank you so much for your kind review of our Newmarket lettings team, it sounds like the process went smoothly thanks to Jodie and Paula's experienced and helpful approach. Best wishes from us all at Jackson-Stops.

5/5

Google

My partner and I recently rented a new home via Jackson-Stops and we were supported by Lara Hammond who was absolutely excellent to deal with. She was proactive in finding a great match for us when we were beaten to another property by another offer. We had a tight window to find the right home and she made it possible with her proactiveness and care. We can't recommend her highly enough!

Michela · 23 October 2023

5/5

Trustpilot

A well-handled sale by James and Ria

A well-handled, calm sale - thanks James and Ria.

Peter · 11 January 2022

Agent replied · 22 October 2024

Dear Peter, thank you for your five star feedback for our Barnstaple team. Best wishes from us all at Jackson-Stops.

5/5

Google

Have let my property out with Natalie, Chloe and Will and they have been fantastic through outnthe whole process.

Deirdre · 26 October 2024

Agent replied · 9 November 2024

Dear Deirdre, Thank you for your kind comments regarding Will, Chloe and Natalie and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

I recently contacted Jackson-Stops, Richmond, in my search for a flat to rent in the area. I thought my needs were too niche but unbelievably Louis Gardener found me my dream home within a couple of weeks. He was amazing! His commitment was unerring; a consummate professional. The best experience I have ever encountered with a letting agent. Highly recommended.

Sandra · 25 May 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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