Trusted Agent profile · Richmond upon Thames

Jackson-Stops Teddington reviews in Richmond upon Thames

4.7

★★★★★ Excellent

857 reviews across 2 platforms

36 High Street, Teddington, TW11 8EW, Richmond upon Thames, TW11 8EW

Jackson-Stops's office in Richmond upon Thames, at 36 High Street, is rated 4.7 out of 5 across 857 reviews on two platforms, including 368 Google reviews rated 4.9.

Google logo

4.9 / 5

368

Reviews on Google

This office

Trustpilot logo

489

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

I can highly recommend Jackson-Stops

I can highly recommend Jackson-Stops. I was provided with an excellent service and guidance throughout the purchasing of my property. Big thanks to Lottie & Hayley (Newmarket office) for all their support.

Freddy · 20 March 2023

Agent replied · 22 October 2024

Dear Freddy, we're very pleased that you rated the service you received from Lottie and Hayley as excellent, and we will pass on your kind words to our Newmarket team. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

I cant praise Ella and the team at…

I cant praise Ella and the team at Cranbrook enough, from start to finish an outstanding service, Ella has been in constant contact throughout, if your looking for someone to get you results then Ella is who you need, a first class service that gets you results

Wayne · 22 February 2021

Agent replied · 22 October 2024

Thank you for praising the proactive and professional service from Ella and our Cranbrook team. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Fantastic company to deal with

Had to relocate to Suffolk for work purposes and dealt with Paula at Jackson Stops in Newmarket. Great service and everything was sorted for me quickly, having moved in within about 5 weeks since I initially enquired about a place to rent.Wound highly recommend the company.

Jonathan · 31 March 2021

Agent replied · 22 October 2024

Dear Jonathan, thank you for praising our Newmarket team for their support during your speedy relocation. Best wishes from us all at Jackson-Stops.

5/5

Trustpilot

A great experience!

Efficient, hard-working and approachable! Justine, Tim and John have been incredibly helpful and managed to secure a sale on our house within 15 days! Phone calls were promptly returned and any request was happily and quickly arranged. When a second viewing was requested on a late Friday evening, Justine paused her weekend to support us with this. The professionalism and dedication from this team is breath taking. Thank you for a great experience. You excel at what you do!

Lottie · 27 March 2023

Agent replied · 22 October 2024

Dear Lottie, it's wonderful to hear that you felt our team was efficient, hard-working and approachable and that you had a great experience. With best wishes from us all at Jackson-Stops.

5/5

Trustpilot

Jackson-Stops Newmarket

Jackson-Stops Newmarket was our seller's agent. They, specifically Lottie, have been truly brilliant and could not have been more helpful and supportive. Communication has been excellent throughout, and Lottie has been proactive and facilitated our purchase quickly and efficiently without fuss. We are impressed and grateful.

A · 2 March 2021

Agent replied · 22 October 2024

Thank you for taking the time to leave this reveiw, complimenting Lottie's hard work and professionalism. Best wishes from us all at Jackson-Stops.

5/5

Google

My experience with Jackson-stops was the best possible. From the first moment I was always very well attended to by Mr. Noran Antao who gave me all the attention and information necessary for me to successfully complete the negotiation I intended. I strongly recommend the services of this company and, in particular, Mr. Noran who really provided me with impeccable service.

Pedro · 25 May 2024

Agent replied · 22 October 2024

We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team

5/5

Google

Katie was amazing with our rental search. She went above and beyond to find us the most suitable property. Very attentive and professional.

Joanne · 23 October 2023

Agent replied · 22 October 2024

Dear Joanne, Thank you for your kind comments regarding Katie and your 5* review. We are grateful that you have taken the time to leave a review. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Trustpilot

Very helpful when getting settled in to…

Very helpful when getting settled in to the property and quick to answer any questions! Thanks to the team

Ruby · 17 November 2025

Agent replied · 21 March 2026

Dear Ruby, we are pleased to hear our team helped you to settle in your new home and thank you for your five star review of Jackson-Stops.

5/5

Trustpilot

Highly Recommend

We purchased a property via Jackson Stops Newmarket. The team were very friendly, professional and motivated to keep the chain together, especially when it got rocky. Their experience and reach to others within the industry e.g. mortgage brokers, was very helpful and positively contributed to the outcome. Special mention for Sam, she is an absolute STAR, your employer should be very glad to have you!

Phil · 26 February 2024

Agent replied · 22 October 2024

Dear Phil. a wonderful review - thank you. We are pleased that you found our Newmarket team to be friendly, professional and motivated, and that you would recommend their services. We will be sure to pass on your special mention to Sam. With best wishes from everyone at Jackson-Stops.

5/5

Google

This is the third time we have used Jackson Stops in Teddington to manage our property for us while we are overseas. Mark and the team have always found us great tenants and we have confidence in their ability to deal with any issues that occur in our absence. They know the area well and offer the personal touch that is often hard to find these days. We wouldn't hesitate to use them again.PositiveQuality

Sally · 23 October 2021

5/5

Trustpilot

JACKSON STOPS BARNSTAPLE

We have been dealing with a huge number of agents whilst looking for a new home and to be honest, the majority of them were not particularly helpful or appear to care that much at all. So when it came to working with James and Ria, it was an enormous relief. I could not recommend Jackson Stops in Barnstaple more highly. I must have made about 50 phone calls and sent over 100 e mails over a 6 month period - and every single time, nothing was a problem, every issue was resolved quickly, efficiently and with a lot of care and attention. A fantastic service in every way for which will will be ever grateful.

Maria · 17 January 2023

Agent replied · 22 October 2024

Dear Maria, what a fantastic review of our Barnstaple branch and team and we are delighted that you have taken the time to write. We're pleased that you found the service efficient and delivered with care and attention. With best wishes from all of us at Jackson-Stops.

5/5

Google

My family and I recently had the pleasure of working with Jackson-Stops to rent our first residence in the UK. Having newly arrived, we found the search for our first home to be very challenging, especially as were also seeking a good catchment area for our kids schools. Lara Hammond from Jackson-Stops was wonderful to deal with and helped to simplify the process for us. We would highly recommend Jackson-Stops!

Kamran · 23 October 2023

Agent replied · 22 October 2024

Dear Kamran,Thank you for your kind comments regarding Lara and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

I have been letting a property via Jackson-Stops for over 20 years and have had nothing but excellent service. Previously Mark, and now Tom, Katie and the rest of the lettings team are first rate. Not only is it smooth when everything is going well, but when something unexpected happens (I had a nightmare tenant), they are able to deal with it quickly and efficiently. I wouldn't go anywhere else.

Jason · 23 October 2023

Agent replied · 22 October 2024

Dear Jason, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Marilyn Plews, Customer Relations Team

5/5

Google

Great experience overall with Jackson Stops. Adam is easy to communicate with on the phone and via emails. Informative with the questions we had, we felt at ease when going through the letting process. Also the property manager Laura is excellent in helping with any maintenance issues such as heating, plumbing and electrical problems. Other members have been nice on the phone but I didn’t catch their names. Thanks team Jackson-Stops in general

James · 23 October 2021

5/5

Trustpilot

Couldn't recommend them more

Been using the lettings department for years for our rented houses and have found Jackson-Stops Bury st Edmunds to be outstanding.

Mrs · 14 October 2025

Agent replied · 21 March 2026

Dear Mrs Bevan, it is wonderful to receive such a glowing recommendation, and we will pass on your thanks to our Bury St Edmunds team. Thank you and best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Great advice and service from the whole team

Since moving to Newmarket more than 15 years ago, we have only used Jackson Stops and Staff in. Newmarket. The most recent time was last September, when we decided to sell a property we had been renting. The whole team gave us great advice and service from setting the pricing strategy, managing the viewings and the end of tenancy for our tenants. We achieved a sales price that was £30,000 above the guide price. Thank you team Jackson Stops.

Martin · 20 January 2023

Agent replied · 22 October 2024

Dear Martin, thank you for leaving a review about the great advice and service you received from our Newmarket team. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Extremely impressed

I have had the pleasure of working with Kathryn Anderson while we are looking to buy a house.She is extremely professional, honest and is in regular contact to keep us up-to-date.We hope we can continue to do business with her.Thank you Kathryn at Jackson-Stops!

Melanie · 12 March 2021

Agent replied · 22 October 2024

Dear Melanie, thank you for highlighting Kathryn's integrity and communication skills. We will make sure your feedback reaches her. Best wishes from us all.

5/5

Google

We had a great experience working with Chloe while looking for a rental property. She understood our needs very well and found something for us fairly quickly. Post identifying the property she was quick in getting the right documentation and getting the offer through without any hassles. Look forward to continued association with Chloe and Jackson-stops in the future.

Tandon · 25 May 2024

Agent replied · 22 October 2024

Dear Tandon, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Fantastic Service!

We recently purchased our home through the Newmarket branch. Lottie was extremely helpful and communicative throughout the process. We would highly recommend!

Rachel · 29 September 2023

Agent replied · 22 October 2024

Dear Rachel, it's heartening to hear that you would recommend our services, and particularly those of Lottie in the Newmarket branch. Thank you, and best wishes from everyone at Jackson-Stops.

5/5

Google

We worked with Joe Slack at Jackson Stops, who was involved in sellling us our first house. Joe was a pleasure to work with throughout and was extremely helpful and patient with our many questions and requests for viewings. It was a relief to have such a delightful guy to talk us through the process, which is daunting and complex for first time buyers such as ourselves. Dealing with other members of the team while Joe was out of the office was also great; staff are all really helpful and efficient. Wouldn’t hesitate to recommend.

Mike · 11 December 2019

5/5

Trustpilot

This sale of our home in Carlyon Bay…

This sale of our home in Carlyon Bay was my second experience dealing through Jackson -Stops. I was extremely satisfied by another truly professional experience and Ben Stanton and his team were active , self starting and highly communicative when it mattered.

Sir · 14 June 2021

Agent replied · 22 October 2024

Dear Sir John, thank you for reviewing our Truro team, we're delighted to hear you've had nothing but positive experiences of our team. Best wishes from all of us at Jackson-Stops.

5/5

Trustpilot

A great team - informed and efficient

The team (Kelly, Emma and Sam) were excellent to deal with throughout the purchase process. They were always responsive and good communicators - positive and able to provide clear answers to our questions. The house guides (Camilla and John) were also engaging and informed. I would have no hesitation recommending the team.

Richard · 10 September 2024

Agent replied · 22 October 2024

Dear Richard, a wonderful five-star review - thank you. We are delighted to hear about your responsive experience with us, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

5/5

Trustpilot

Jackson Stops sold our house for us…

Jackson Stops sold our house for us recently. Jon and Yvonne in the Norwich office were very professional and helped us through 3 aborted sales. (No fault on their side, the market just cooled off) They stuck to their task and we achieved our sale the following month which has allowed us to build our forever home in North Norfolk. Thank you Jackson Stops and the folks in the Norwich office.

Mr · 11 August 2023

Agent replied · 22 October 2024

Dear Malcom, we are grateful for your review and to read that the service you received from Jon and Yvonne at our Norwich branch was professional and worthy of a 5 star review. With best wishes from us all at Jackson-Stops.

5/5

Trustpilot

I have had a difficult experience with…

I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.

Patsy · 12 June 2024

Agent replied · 22 October 2024

Dear Patsy, we are so pleased that issues were ironed out, and that Jess was able to support you and resolve problems. With best wishes from everyone at Jackson-Stops.

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