Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIt was such a positive experience renting our new place with Mia, who was incredibly supportive throughout the entire process. Even though we were living in another country, renting our place was seamless, and there were no surprises about the flat's condition when we moved in. Mia and the property management team continue to be helpful, answering all my questions and addressing my needs.
Talha · 17 October 2024
Agent replied · 22 October 2024
Dear Talha, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
★★★★★ 5/5
GoogleWe’d like to extend our thanks to the Teddington office of Jackson-Stops. Special mention goes to Will in sales, who did an outstanding job on the recent sale of our house in Richmond, as well as to Alice and the lettings team, who have expertly managed the property for the past 20 years. The service has been consistently excellent.
Regards, Paul & Simone
Paul · 26 October 2024
Agent replied · 9 November 2024
Dear paull, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
GoogleI have been working with Jackson Stops for over 7 years. They have always found good tenants for us, which I think is the most important factor for a landlord. Their fees are reasonable. There is a strong personal relationship with the team which I appreciate very much. I would strongly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Shervin · 25 May 2024
★★★★★ 5/5
GoogleI had a great experience with Jackson-Stops when renting our house.
Jade was extraordinaire, she gave me very useful advices no agent did before and also she's very careful and listens to your needs. She helped with the entire process, and also after the contract was signed. Totally recommend them as they offer high quality services.
Diana · 25 May 2024
★★★★★ 5/5
GoogleAndy has been really effective and clear in helping with our local home search. He has been polite and professional throughout our recent interactions. We would happily recommend him and Jackson Stops.
Colin · 10 December 2023
Agent replied · 9 December 2024
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team.
★★★★★ 5/5
TrustpilotThe great team at Jackson-Stops in Linfield
Guy, Alice and Toby made the process of selling our house as painless and problem free as possible. They arranged and handled the viewings very efficiently and as a result we sold quickly with the minimum of stress. They worked hard on our behalf and on top of that, they’re nice people to deal with!
Fred · 7 June 2021
Agent replied · 22 October 2024
Dear Fred, thank you so much for sharing your experience of our Mid Sussex branch. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotMatt Cutting and the team at the Bury…
Matt Cutting and the team at the Bury St Edmunds office provided us with a professional and exceptional service throughout the whole sales process. We are so glad that we instructed this company and appreciated Matt's advice, guidance and attention at all times. We would highly recommend Matt and his team whether you are buying or selling.
BSE · 10 December 2020
Agent replied · 22 October 2024
Thank you so much for your kind review, we're really proud of Matt and his team who ensured your experience with Jackson-Stops was 5 star worthy! Please don't hesitate to reach out if you need any assistance in the future. Best wishes from us all.
★★★★★ 5/5
GoogleI went out viewing with a friend who is looking to buy in Teddington and we went out for a couple of viewings with William Gladstone-New. He was charming and had excellent knowledge of the local market and area. He did a great job and he managed to get my friends offer agreed to purchase her first home. I would strongly recommend reaching out to William as he and the team at Jackson Stops Teddington are fantastic.
Bruce · 26 January 2024
Agent replied · 22 October 2024
Dear Bruce, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Teddington office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI've recently worked with Katie at Jackson- Stops Richmond to secure a property to Let and she's been really helpful throughout; from the initial viewing through to paperwork, she's been very quick to come back to me on any questions and lovely to deal with generally. A good experience in a busy time for rentals.
Ellie · 25 May 2024
★★★★★ 5/5
TrustpilotFantastic company
I have recently purchased my dream home through Jackson stops. I cannot fault them in anyway! We dealt with Anthony from start to finish and he really did go above and beyond for us, thank you.
Katie · 9 August 2023
Agent replied · 22 October 2024
Dear Katie, thank you for taking the time to leave a review and we are delighted that the service you received was faultless. With best wishes from all at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent management service!
Having been with Jackson-Stops since 2009, I’m very happy with their professionalism, specially I would like to thank Margaret Heath in the Property Management department as she’s always been friendly, efficient and helpful!
Bahar · 19 October 2023
Agent replied · 22 October 2024
Dear Bahar, we're very happy to hear you've been with Jackson-Stops as your property agent since 2009, and that Margaret is friendly, efficient and helpful. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleSimply put, five stars ain't enough. So glad to have stopped at Jackson Stops. Would highly recommend Chloe Williams; she was absolutely amazing. Warm, professional and goes the extra mile to get the job done.
Knitted · 20 March 2025
★★★★★ 5/5
GoogleThank you Chloe for helping us find our current rent (move in 15/03). I felt like she really listened to us, and made it work for everyone!
Amy · 25 February 2024
Agent replied · 22 October 2024
Dear Amy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotHighly recommend Toby and the team at…
Highly recommend Toby and the team at Jackson-Stops Mid Sussex. They went above and beyond to get our house purchase through on time for us, really lovely people, great communication and would definitely recommend to anyone in the area looking to buy or sell. Thank you Toby and the team!
Rachel · 14 February 2022
Agent replied · 22 October 2024
Dear Rachel, we're delighted to receive such high praise for our fantastic Mid Sussex team. Congratulations on your new home! Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotWe have recently exchanged contracts on…
We have recently exchanged contracts on the purchase of our new home. Michelle Hendrie was the agent for the vendors and was extremely helpful and professional. She managed to expedite the negotiations when there was an issue that could have cause the deal to collapse. We would definitely use Jackson-Stops in any furture property transactions.
Jane · 18 March 2021
Agent replied · 22 October 2024
Dear Jane, thank you for your glowing review of our Midhurst branch. We will make sure your feedback reaches the team, Michelle in particular. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent service
We could not have been happier with the service we received from Jackson Stops, Woburn. Neil Abraham handled the sale of our property with both professionalism and friendliness. He has a great sense for the business, is always approachable and responsive and went way beyond the call of duty on several occasions. Thank you Neil.
Arzu · 23 February 2021
Agent replied · 22 October 2024
Dear Arzu, thank you so much for your glowing review of our Woburn branch, highlighting the professional and proactive service you received. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotPolite , professional and efficient
Alice Creighton from Jackson - Stops visited my property last month, she was on time , polite and professional . Alice accompanied me around the property and listened to the problems I had . I felt very supported as she took photos and listened. After Alice’s visit I was quickly contacted by the relevant professionals to complete the works, I was really impressed at how quickly this was arranged . I had to contact Alice a few times with a couple of queries over the past few weeks and her reply has always been quick and informative, and minor problems solved instantly .I’m very impressed with the service that Alice provided , and feel secure that any future issues dealt with just as efficiently.
Wendy · 24 October 2023
Agent replied · 22 October 2024
Dear Wendy, thank you for writing a review about the service you have received from Jackson-Stops and Alice in particular. It's wonderful to hear about your positive experience you've had. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleDavid was extremely helpful and kept me up to date and in the loop throughout the buying process, unblocking any issues on the way. Rest of the team always very friendly too.
David · 23 October 2023
Agent replied · 22 October 2024
Dear David, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThis a review worthy of 5 stars and more. I quite honestly had the chain from hell (including the solicitors who broke the chain at exchange of contract). It was very stressful! All the way through David Fisher and Jamie McDonald were at the other end of the phone and absolutely got my purchase through. I couldn't have asked for more. Isabel, who showed me the property in the first instance, was very patient and accommodating and liaised between parties promptly and thoroughly. Thank you all at Jackson-Stops, Teddington. I'm so glad you were the agents selling my new home.
Anna · 23 October 2023
Agent replied · 22 October 2024
Dear Anna, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Teddington office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sara Tranter, Customer Relations Team
★★★★★ 1/5
GoogleI had an extremely disappointing experience with this estate agent. Throughout the time we were expanding the family, they fostered an adversarial atmosphere between me and the landlord, making it seem like I was the cause of problems. It was clear they were not acting as a fair mediator between the two parties, which is what I expected from an agency.
I've tried reaching out for assistance with the deposit process, but unfortunately, I haven't received relevant response- they still refer it to the landlord -again. This lack of communication and their divisive approach has left me feeling completely let down. I hope this feedback helps them improve their services for future clients."
Elif · 23 October 2023
Agent replied · 22 October 2024
Dear Elif, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma Chughtai, Customer Relations
★★★★★ 5/5
GoogleMy partner and I had a viewing and have signed a contract for letting with the aid of Anisa Sherifi from Jackson-Stops Teddington.
We were much impressed and deeply moved by Anisa's commitment and lovely words. She did such an amazing job at creating a welcoming and amicable environment, whilst not forgetting to give us all the details of the property that are required at a viewing appointment.
We are extraordinarily delighted by Anisa's performance and professionalism throughout the entire process. She truly is one of the most responsive, sociable, friendly and hard-working Lettings Consultants we've met.
Jae · 23 October 2023
Agent replied · 22 October 2024
Dear Jae, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and Anisa will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleWe recently sold our Richmond flat with Jackson-Stops. Our point of contact was Andy who did a really great job pushing everything along to make sure it happened as quickly as possible.
Communication from their team was good the whole way through and they were always quick to respond to our queries.
Thank you to all involved in getting our sale over the line.
We would highly recommend Jackson-Stops, they are a friendly, professional estate agent with good knowledge of their local market.
Michael · 23 October 2023
Agent replied · 22 October 2024
Dear Michael,We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Andy, and hope we can help again in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Jackson-Stops estate agents in Teddington, and I couldn't be happier with the level of service and expertise I received. From the moment I first met the team, I knew I was in good hands. They truly listened to my needs and provided tailored solutions that exceeded my expectations.
Jamie McDonald and his team at Jackson-Stops is incredibly knowledgeable about the local Teddington market and provided valuable insights that helped me make informed decisions throughout the buying and selling process. They were always available to answer my questions and provide guidance, no matter how small.
Their attention to detail is second to none, and they go above and beyond to ensure that every aspect of the process runs smoothly. Whether it was arranging viewings, handling paperwork, or negotiating deals, they were always professional and efficient.
I would highly recommend Jackson-Stops estate agents in Teddington to anyone looking to buy or sell a property. They truly are the best in the business, and I am grateful to have had the opportunity to work with them.
Feruz · 23 October 2023
Agent replied · 22 October 2024
Dear Feruz, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleMy wife and I had the pleasure of renting a property through Jackson Stops recently and found the process extremely smooth and straightforward.
We were shown the property by Anisa and she was extremely helpful in guiding us through the process of renting with them and made the transition very easy for us, answering any queries we had about our property and what was needed from us at every different stage.
James · 25 April 2024
Agent replied · 22 October 2024
Dear James, We really appreciate you taking the time to leave such lovely comments about Anisa. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
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