Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotJackson Stops - Awesome service
I have moved around the country 5 times in the last 4 years and have rented properties from different estate agents and by far the nicest and most professional and helpful of those has got to be Jackson Stops by a mile. Especially Lyn McDonald who has made the whole process so simple its been like a dream.Thank you Jackson Stops and Lyn
Jennie · 12 August 2020
Agent replied · 22 October 2024
We really appreciate your feedback Jennie, thank you. We will make sure your kind words reach Lyn!Best wishes, Jo from Jackson-Stops
★★★★★ 5/5
GoogleThe Letting team at Jackson Stops Teddington were amazing, especially Chloe! She was helpful and attentive and genuinely cared about my situation. Her communication put me at ease throughout the whole process. Would highly recommend!!!
Skit · 27 December 2023
Agent replied · 26 December 2024
Dear Shareen K, Thank you for leaving a 5 star Google review. Kind regards, Marylin Plews, Customer Relations Team
★★★★★ 5/5
GoogleThe Letting team at Jackson Stops Teddington were amazing, especially Chloe! She was helpful and attentive and genuinely cared about my situation. Her communication put me at ease throughout the whole process. Would highly recommend!!!
Shareen · 27 December 2023
Agent replied · 22 October 2024
Dear Shareen K, Thank you for leaving a 5 star Google review. Kind regards, Marylin Plews, Customer Relations Team
★★★★★ 5/5
TrustpilotI really couldn’t recommend Toby and…
I really couldn’t recommend Toby and Guy highly enough. They are one of a kind. They have deep knowledge of the mid-Sussex area, easy to get hold of and will got the extra mile for you. They have been a real pleasure to work with and should be your first stop when it comes to selling your property.
Edward · 17 August 2021
Agent replied · 22 October 2024
Dear Edward, many thanks for your five star review of our Mid Sussex team, we're delighted Toby and Guy's skills, experience and local knowledge shone through. Wishing you all the best from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleAnisa Sherifi was awesome she was very helpful and reliable. She made that entire process quick and easy and I really appreciate everything she done keep up the good work
Akim · 13 July 2025
★★★★★ 5/5
TrustpilotMidhurst branch
Really really impressed with Nick Ferrier and team at the Midhurt branch. Epic local knowledge and an impressive understanding of the regional and national markets, and its risks and opportunities for vendors. Was especially interested to take his advice on maintaining the value of my house and prep work I should be getting on with for a quick sale. Thanks!
Chris · 15 March 2021
Agent replied · 22 October 2024
Dear Chris, thanks so much for sharing your experience of our Midhurst team, we will make sure we pass your feedback on to Nick. Best wishes from all of us at Jackson-Stops.
★★★★★ 5/5
TrustpilotI dealt with Anthony Inskip all through…
I dealt with Anthony Inskip all through my property purchase.He was a pleasure to deal with even in the more challenging and frustrating periods!Thank you Anthony and the Jackson Stops TeamBest wishes,C Read
Chris · 26 January 2024
Agent replied · 22 October 2024
Dear Chris, a lovey review - thank you, and we are pleased to hear that your experience with Anthony and the team was a very positive one. With best wishes from all at Jackson-Stops.
★★★★★ 5/5
GoogleWe have had such a great experience with Lara Hammond and the Lettings Team at Jackson-Stops. Not only were we faced with the challenges of finding a property to rent in the current market, but we were doing so from across the Atlantic! Lara has been really helpful, responsive and her guidance made the process much less intimidating. We would absolutely recommend Jackson-Stops in a heartbeat. Thank you Lara!
Andrew · 23 October 2023
★★★★★ 5/5
GoogleI rented through Jackson-Stops in August and thanks to Neghin Mozafari it was a very swift and efficient process. Neghin was very professional, responsive to questions and made the signing up process simple and hassle-free. As both a tenant and a landlord myself I was impressed.
Chris · 10 January 2023
Agent replied · 9 January 2025
Dear Chris, Thank you for your review, and mentioning your experience with Negin in our Teddington office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Marilyn Plews, Customer Relations Team
★★★★★ 5/5
GoogleAs a couple with not much experience in the UK rental market, Charlie was friendly, helpful and professional all the way. He knows Richmond area very well and once he notes your requirements he does not waste your time later trying to market something else, which we noticed it happens quite often with some other agencies. Highly recommend.
K · 25 May 2024
★★★★★ 5/5
GoogleAs we were very happy with Jackson-Stops Teddington managing our property for rental, we decided to sell it through them too.
I felt Will and the rest of the team did a great job, both in terms of getting viewings quickly at the start, but also in communicating and following up the whole way through the sales process. It’s not easy selling a house when you live abroad but they certainly made it easier.
Malcolm · 25 May 2024
Agent replied · 22 October 2024
Dear Malcolm, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team
★★★★★ 5/5
GoogleI have dealt with Tom Ridgeway for a few years now and he always delivers an excellent all round service. He is responsive, polite and has a great professional manner. He and Alex have provided us with a great quality service without the hard sell and they always listen to our requirements and delivers to the brief. I would recommend Tom Ridgeway and Alex without hesitation, they stand out from the competition and their experience and sound advice is incredibly valued.PositiveResponsiveness, Quality, Professionalism, Value
S · 23 October 2022
★★★★★ 5/5
GoogleHad a very pleasant experience purchasing a property through Jackson-Stops Teddington. Isabel was reliable, efficient, and always easy to reach, and did everything to ensure the transaction was completed on schedule with a minimum of complications.
Luke · 23 October 2023
Agent replied · 22 October 2024
Dear Luke, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotHigh quality estate agents.
The professional approach by every member of staff was very reassuring and helped us through a stressful time. Emma, in particular, was wonderful and definitely sorted out many difficulties during the four months before we completed and moved. We would highly recommend your company to all.
Tricia · 25 June 2025
Agent replied · 24 September 2025
Dear Tricia, we are very happy to hear that you would recommend Jackson-Stops estate agents, and that Emma and the team were approachable, reassuring and helped you through! With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
TrustpilotJess Lynagh Review
Overall experience from Jackston-Stops was adequate but we found Jess Lynagh to be very helpful, kind, responsive, and accommodating. Thanks Jess!
Justin · 12 August 2024
Agent replied · 22 October 2024
Dear Justin, thank you for taking the time to leave a review and we are very pleased that the service you received from Jess was kind, responsive and accommodating. If there is anything we can learn from your experience please do contact us at info@jackson-stops.co.uk. With best wishes from everyone at Jackson-Stops.
★★★★★ 5/5
GoogleGreat experience with this agent. Chloe Williams was particularly attentive and professional, highly recommended.
Greg · 25 November 2024
Agent replied · 9 December 2024
Dear Greg, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
★★★★★ 5/5
TrustpilotA huge thank you to Toby and the team…
A huge thank you to Toby and the team at Jackson-Stops! They have worked tirelessly to secure the sale of our home and we really appreciate all they have done.Toby's experience, honesty, knowledge and professionalism gave us immense confidence throughout the process and we were grateful to leave everything in his very capable hands. Thanks so much!
Candy · 19 May 2021
Agent replied · 22 October 2024
Dear Candy, thank you for sharing your experience of working with Toby and our Mid Sussex team. We're glad their experience and know-how shone through during the process of selling your home. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
GoogleThis company quickly found tenants. Great service, fast responces, friendly atmosphere in the office. After the first visit to the agency, I felt trust in them and even told my daughter about it. I have never experienced such trust in real estate agencies before, so I would highly recommend them even to my parents! Thank you Charlie!
Ainura · 25 May 2024
★★★★★ 5/5
GoogleReliable, helpful and fantastic estate agents.
My partner and I had the privilege of working with Veronika who was nothing but helpful, due diligent and generally made the whole process of renting pleasant. Veronika went above and beyond to answer our questions and nothing was ever too much trouble.
We would certainly work with Jackson-Stops Richmond again.
Lauren · 25 May 2024
★★★★★ 5/5
GoogleCharlie was instrumental in securing our offer despite the offer having been decided over a weekend. He was transparent and made sure we were well informed throughout the process and provided help wherever possible to help secure our new home quickly. We were extremely grateful for his help and are now happy with our new home.
Alex · 12 June 2024
★★★★★ 5/5
TrustpilotCould not fault the service we had…
Could not fault the service we had from Anthony Inskip at Jackson-Stops Woburn. We certainly had a few challenges along the way but Anthony kept us informed at every step so we were not kept in the dark. We eventually moved into the most perfect house and we love it and cannot thank Anthony enough.
Christine · 21 September 2021
Agent replied · 22 October 2024
Dear Christine, thank you for your review, highlighting the communication skills of our Woburn team. We're delighted to hear you're happy in your new home, your feedback will mean a great deal to Anthony in particular. Best wishes from us all at Jackson-Stops.
★★★★★ 5/5
TrustpilotExcellent from beginning to end!
We used Jackson-Stops to find a rental property last year and again this year. Both times our experience was second to none! So professional throughout and excellent communication. We mainly dealt with Isabelle and she was super. So efficient and did everything she could to help us along the way. I would highly recommend Jackson-Stops 👌
Caroline · 6 July 2021
Agent replied · 22 October 2024
Dear Caroline, we're delighted to have been able to help you find your recent rental properties. Thank you so much for your five star review. Best wishes from us all at Jackson-Stops.
★★★★★ 1/5
GoogleJackson Stops sent me a copy of the key to my property in the post, stuffed into a normal envelope (just normal post, not registered, not a courier service, nothing at all secure) in the envelope was a cover note with my address on it. Yes, a key in an envelope with the address of the property that the key can open typed on a cover note in the same envelope. Can you believe it?! How safe would you feel as a tenant knowing that their concern for safety was basically that low?
Miles · 27 December 2023
Agent replied · 22 October 2024
Dear Miles, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Lesley Alford, Customer Relations
★★★★★ 5/5
TrustpilotJackson-Stops Newmarket
I worked with Zoe Everett to find a great letting for my family. At every point in the process, Zoe was friendly, transparent, and communicated well. She helped mitigate the stress with the entire process.
Trey · 17 October 2023
Agent replied · 22 October 2024
Dear Trey, it's lovely to hear that the service you received from Zoe was friendly, transparent and with good communication. With best wishes from everyone at Jackson-Stops.
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