Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHarlie-Jade is an absolute gem!! From the day we met she made me feel at ease. Her professionalism, promptness, kindness, patience and good energy kept me sane and positive and made the process less stressful. She went above and beyond to help me find the property I needed for my family. She has helped me a great deal, I truly am grateful to her. I can’t recommend Harlie-Jade enough! She is brilliant!!
Paula · 30 March 2024
Agent replied · 26 October 2024
Dear Paula, We really appreciate you taking the time to leave such lovely comments about Harlie-Jade. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI sold my house with Dexters late 2024. Having used Donna many years ago to buy the very same house, I was delighted to be able to have her and her team sell the same house some 13yrs later.
Donna and the Dexters Teddingotn team showed excellent communication skills with regular updates and meetings in person to review progress.
I would highly recommend Jacob for his sensitivity in dealing with viewings and buyer requests during what can be a stressful time.
The marketing efforts and quality of potential buyers were also very professional and well considered.
Penny · 22 March 2025
★★★★★ 5/5
GoogleThe experience with Dexter's Teddington office was seamless and they were very proactive in searching to find a letting property that meets our criteria on an urgent basis since arriving in the UK, especially Harlie-Jade that was pro-actively engaging me in my search and providing many options across the borough that was suited for my family's needs. It was a pleasure working with her and the team.
Damain · 29 May 2024
Agent replied · 26 October 2024
Dear Damain, Thank you for your kind comments regarding the Teddington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotWorked with several Dexters branches…
Worked with several Dexters branches for coming on year and half now , found them to act quickly and efficiently in marketing rentals. I’m writing review to give recognition to Kier Marie Howard as well as Christian Pengelly whom support on Maintence of the flats I have with dexters, their work has been a real credit in keeping both tenants and landlord happy. Thank you
Customer · 16 September 2026
★★★★★ 5/5
TrustpilotMy son and I have rented an apartment via Dexter…
My son and I have rented an apartment through the Dexter agency for the past six years. The company has done an excellent job handling any issues that arose. Whenever we had a problem, for instance, with the washing machine or air conditioner, Dexter resolved it very quickly; they would always send a repair technician or replace the appliance if it was too old to fix.
MS · 17 September 2026
★★★★★ 5/5
TrustpilotVery positive experience
Nabil has been fantastic! She responds promptly to our queries, provides clarity on next steps and is proactive in communicating outcomes. Her support has been greatly appreciated.
Charlie · 17 October 2025
Agent replied · 22 October 2025
Dear Charlie, Thank you for taking the time to leave a wonderful 5* review. Nabil will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
GoogleI had a great experience working with Harlie-Jade as my real estate agent. She was super professional, helpful and pleasant to deal with. She maintained clear and responsive communication the entire time and did everything in her power to help us. I have to say that Dexter is, without comparison, the best real estate agency both in professionalism and kindness and I strongly recommend them.
Sandra · 29 May 2024
Agent replied · 26 October 2024
Dear Sandra , We are really pleased to hear you enjoyed your experience with Harlie-Jade and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotCharlotte Alsford - managing agent
Charlotte Alsford looked after our rented property the past few years and was always available for support and backup as necessary. She was particularly helpful with an insurance claim that necessitated a complete kitchen refurbishment. Tenants appeared content throughout their multi-year stays for which Charlotte can also take credit.
John · 19 May 2026
Agent replied · 25 May 2026
Dear John, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
★★★★★ 5/5
GoogleWorked with Shems to find a rental with short notice. She found a great house and provided a smooth process to secure an agreement with the landlord.
Per · 8 October 2025
Agent replied · 22 October 2025
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotFast & Professional Service
We had a serious bathroom leak coming from the upstairs flat, and Property Manager Hüseyin Taş handled the situation quickly and professionally. He was responsive, efficient, and made sure the issue was resolved as fast as possible. Really appreciate his support and communication throughout the process. Highly recommended!
Oya · 21 May 2026
Agent replied · 25 May 2026
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma
★★★★★ 5/5
GoogleMolly was great. She kept us well informed throughout and made the whole process as smooth and easy as possible.
Thank you 🙏🏼 …
Will · 1 November 2025
Agent replied · 22 November 2025
Dear Will, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotLocksmith sorted quickly, great help from Huseyin
I had a really positive experience with Huseyin Tas from the Dexters property team. He was incredibly helpful in getting a locksmith arranged quickly and made sure everything was sorted smoothly with getting a new lock fitted. Communication was great throughout, professional, responsive. Really appreciate all the help.
Claire · 19 May 2026
Agent replied · 25 May 2026
Dear Claire, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 1/5
TrustpilotWater Leaking from Ceiling for Four Weeks, Unresolved Issue at William Court
I have had a very disappointing experience with Dexters as a tenant. I reported a leak in my top-floor flat at William Court on 22 October, and despite constant follow-ups, the issue has still not been resolved. Even after four weeks, I have received no clear communication, diagnosis, or action plan, and I have had to live in the flat with water leaking from the ceiling when it rains.
Alex · 17 November 2025
Agent replied · 22 November 2025
Dear Alex, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleFlorence has been great in managing and driving the letting of our Teddington flat. She approached our needs with energy and enthusiasm. Great communication as well, great job... thank you...
Paul · 18 August 2025
Agent replied · 8 September 2025
Dear Paul, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleI dealt with Harlie-Jade who was fantastic from start to finish. She was an excellent partner in the process, kept me updated always even if there may not have been an update as such, and made sure I knew she was always thinking of me and my requirements. I wouldn’t hesitate in the slightest to recommend Harlie-Jade personally to anyone I know and I’m very grateful for all her help.
Ali · 27 December 2023
Agent replied · 26 December 2024
Dear Ali, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDexters Teddington Office is a great agency. They answered all my questions and helped me considerate the most suitable options for me. As a letting consultant who contacted me immediately and supported me wholeheartedly, James Holloway not only gained my trust, but also allow me to choose a warm home for me and my family while looking for a house. Definitely five stars⭐️ ⭐️⭐️⭐️⭐️
Tuğba · 29 April 2024
Agent replied · 26 October 2024
Dear Tuğba , Thank you for taking the time to leave a wonderful 5 star Google review. James will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMolly was amazing throughout the whole process- helped us find the perfect home and everything went so smoothly🌟Thank you Molly! …
Roshawn · 8 November 2025
Agent replied · 22 November 2025
Dear Roshawn, We really appreciate you taking the time to leave such lovely comments about Molly. She will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
GoogleFirst time buyers and Hannah and the team at Dexters Teddington were indispensable.
Through no fault of Dexters our conveyancing was rather long and complicated but we received great care and support from some genuinely nice people who were in our corner every step of the way. We wouldn't consider going with any other estate agents.
Fanny · 27 August 2024
Agent replied · 26 October 2024
Dear Fanny, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotDelighted with Dexters…
I have always enjoyed an excellent service over the 2 properties that Dexters manage for me. We have had excellent tenants and there is prompt communication when problems arise. Christian Pengelly in particular has been most helpful in sorting out some pod the more difficult problems. He has a considerable knowledge of tenancy arrangements especially of a more challenging nature.
Peter · 14 September 2026
★★★★★ 5/5
GoogleI recently found a house to move in through Dexters. Harlie-Jade was really helpful with the entire process and provided adequate guidance as and when required. From start to finish, she was professional, knowledgeable, very responsive and patient. Being new to the country, this was really helpful for us to get such a professional assistance .
I would highly recommend Harlie-Jade to anyone looking to rent, buy or sell a property.
Thushara · 27 October 2023
Agent replied · 26 October 2024
Dear Thushara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHarlie is the right person in the right place.
I can recommend it to anyone with a clear conscience!!!
She does everything to help us find a new property, she was 100% committed from the beginning, proactive, and understood our requirements. I wholeheartedly wish everyone who is looking for their place to find such a committed Harlie!!!
Dominika · 28 July 2024
Agent replied · 26 October 2024
Dear Dominika, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleJames has been very helpful and understanding in my property needs. He has taken the time to send me the most relevant properties that match my criteria. We are both still on the journey to find the best fit. I am looking forward to finding my dream home with James. He is excellent at what he does and most importantly empathetic and professional.
Candice · 30 March 2024
Agent replied · 26 October 2024
Dear Candice, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleSara was very helpful in every stage of the journey, from recommending properties, following up on the viewings, and even guiding us through the offer and bidding process. The process was pretty fast and transparent and made the house hunting way easier than we expected to.
The only opportunity for improvement would be to be mindful of sending more property options while we were already in the process of formalizing our agreement, as it was a bit confusing at times. However, that was more a company-wide issue, as we also consulted other offices.
Jose · 13 January 2023
Agent replied · 12 January 2025
Dear Jose, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe bought our house through Dexters in Teddington. Hannah was excellent at managing everything after our offer was accepted, with help from Alex. She was in very regular contact and helped to chase up all the people in the chain so that things went as quickly as possible and we were able to complete when we wanted. She was great at getting back to us quickly about any questions too.
Martha · 27 October 2023
Agent replied · 26 October 2024
Dear Martha B, Thank you for your kind comments regarding the Teddington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.