Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
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5/5
TrustpilotElla has been a complete gem
Ella has been a complete gem! So grateful for all her hard work to help us get a new dishwasher when ours gave out. We told her about my mobility being down and that we had a baby under 1 - so without a dishwasher we were in quite a pickle! Ella was amazing - she chased everything up for us and got everything organised so the new dishwasher came within a week! Couldnβt recommend these guys enough ππΌ Thank you so much!
Mary Β· 14 May 2026
Agent replied Β· 25 May 2026
Dear Mary, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
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5/5
TrustpilotGreat service and communication
During our 2 year tenancy the property we lived in was managed by Dexters property management, the staff were always polite, friendly and helpful. Whenever there were issues with the property, we were able to reach someone who was able to provide assistance. Nikki Harris was managing the property we lived in, the five of us who lived there would like to thank her in particular for her consistent help and advice throughout the tenancy, she has always been massively helpful regarding any issues or questions we've had. For a few of the people living in the property this was their first time renting, Nikki always took the time to explain things clearly and in a way that helped us to understand how issues were being dealt with. Any issues with the property were always addressed as quickly as they could be and we always felt in safe hands. Many thanks
Toby Β· 21 September 2026
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4/5
TrustpilotWe have worked with Dexters since 2019β¦
We have worked with Dexters since 2019 and are landlords of one property. There have been ups and downs with tenants and we have found a way through working together. Having a key contact who is readily available is most helpful, particularly when there are tricky minutiae to deal with. We have worked with several members of staff in this capacity over the years; always seeking to be helpful and supportive. The level of professionalism has generally been high. Currently, Sherina Downes is our point of contact; she is excellent and deserves five stars on her own. Great communication and sees things through.
Anne Β· 19 September 2026
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5/5
TrustpilotProperty Management Team Member/Customer Service
Viraj based in the property management team in Loampit Vale is so proactive and on the ball. He gets things done and sorted and always knows the right people to contact. He is an excellent communicator and is always transparent. He is professional and friendly too. He is a fast responder and always ensures he follows up to make sure everything is ok. He offers and delivers solutions and provides a 5 star service. Viraj is a sterling individual and has really made us feel comfortable and welcome. He is a real asset to Dexters.
Sham Β· 17 September 2026
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5/5
TrustpilotThanks Anya!
Anya has been an excellent point of contact since we moved into the property. She is consistently professional, responsive, and easy to reach, which has made the whole renting experience much smoother. We really appreciate how attentive she is and how proactive sheβs been in resolving any issues quickly and efficiently. Itβs reassuring to know we can rely on her support - thank you, Anya!
Victoria Β· 19 May 2026
Agent replied Β· 25 May 2026
Dear Victoria, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
TrustpilotWonderful service from Tyron
I had a really positive experience with Tyron . Tyron was professional, responsive, and genuinely helpful throughout the process of resolving an issue in my house. He kept me updated, handled everything efficiently, and made what could have been a stressful situation much easier. I really appreciated his communication and willingness to help. Thank you again for the excellent service!
Ms Β· 15 May 2026
Agent replied Β· 25 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
TrustpilotStaff Review - Petros Giorganios
Just wanted to write a review about a recent inspection from one of Dexters Staff - Petros Giorganios. Petros is always so friendly and discreet. He respects our privacy and our home; he always conducts the inspection with a smile on his face and ensures that he delivers the best experience. Really happy to have him as our property manager.
Vasiliki Β· 15 May 2026
Agent replied Β· 25 May 2026
Dear Vasiliki, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
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5/5
TrustpilotI had a property inspection withβ¦
I had a property inspection with Dexters today and the team were very professional and responsive throughout. They were attentive, helpful, and always quick to respond to any requests with professionalism and efficiency. They also have a very good maintenance team for the apartments. Overall, a very positive experience. Thank you Petros Giorganios for your support.
Miss Β· 13 May 2026
Agent replied Β· 25 May 2026
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
GoogleIt took effort, energy and enthusiasm on my part to prepare our flat for market; so very nice indeed (and a suprise!) to work with an Estate Agency who matched this! In my experience so many agencies are lacking these qualities which are imperative when it comes to nailing things and actually getting things done. I would like to particularly thank Jacob Carter but my thanks go to the whole impressive Dexters Teddington Team. I will recommend to friends and would not hesitate to use Dexters again.
Sarah Β· 21 October 2025
Agent replied Β· 22 October 2025
Dear Sarah, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
TrustpilotGreat
Dexters is supporting us with our company accommodation needs for several years now. They are professional, communicative and always friendly. Remi Daniels, one of the Senior Property Manager has been very helpful in our recent check out. She also manages other properties for us and is always on top of everything.
Eldora Β· 13 May 2026
Agent replied Β· 25 May 2026
Dear Eldora, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
GoogleMy thanks and congratulations to Donna Littman and her team who succeeding in selling our house in Fairfax Road after a long but sustained effort over 10 months. Throughout this time they maintained not just their professionalism but also their enthusiasm and were a pleasure to deal with. My thanks to you all. Peter Corke.
Peter Β· 2 April 2026
Agent replied Β· 16 April 2026
Dear Peter, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
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5/5
TrustpilotLandlord review
We have been managing our rental property through Dexters for a year. Our Property Huseyin Tas has been attentive through this time, and is always quick to respond and provide solutions - keeping both landlord and tentants in mind. We appreciate his management style!
Libby Β· 13 May 2026
Agent replied Β· 25 May 2026
Dear Libby, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
TrustpilotPositive experience
Since Andrzej has been my point of contact at Dexters, he has been responsive, courteous and most helpful. All queries are dealt with in a timely manner. My experience with Dexters has been positive and I would recommend them as managing agents.
GS Β· 12 May 2026
Agent replied Β· 25 May 2026
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
TrustpilotDexters have been helping me with aβ¦
Dexters have been helping me with a property search for the last 2-3 months now. Beyonce is amazing. I had a great experience with her team. The team were professional, friendly and helpful throughout the whole process. They kept me updated regularly, responded quickly to any questions, and made everything feel straightforward and stress-free.
Tiji Β· 14 September 2026
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5/5
TrustpilotSylwia Chlopek is a star!
Sylwia Chlopek is one of the very few Estate Agents that actually listens, does her job well, is responsive and a total professional. I have dealt with MANY agents over the years and trust me when i tell she, this lady stands out. With Sylwia, you, and your property, are in safe hands.
Omar Β· 15 September 2026
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5/5
GoogleDanny and the team at Dexters Teddington were great in our search. The team were very helpful and have excellent local knowledge (often being locals themselves). Danny was great at helping us get over the line to an accepted offer and very communicative.
Victoria Β· 26 March 2026
Agent replied Β· 16 April 2026
Dear Victoria, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
TrustpilotDexters have helped me during a recentβ¦
Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.
Paul Β· 21 September 2026
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1/5
Trustpilotreal lack of service/ communication
awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.
Az Β· 21 May 2026
Agent replied Β· 25 May 2026
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
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5/5
GoogleMarc Hedges and his Lettings Team, Dexters Teddington were Brilliant! Providing a professional service from property details, leading to an efficiently organised open day to showcase the flat; resulting in several excellent rental offers. Plus excellent information around current legislation to updates regarding proposed new legislation yet to come. All in all a 5* Service.
Maggie Β· 21 October 2025
Agent replied Β· 22 October 2025
Dear Maggie, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
GoogleI cannot thank James enough for the incredible support he provided during the process of getting back our deposit. He was not only highly professional and effective in resolving my concerns, but he also showed such compassion and genuine willingness to help throughout the process. Itβs rare to find someone who balances expertise with such a warm, caring approach. He made everything so much easier, and I am truly grateful for all of his help. Highly recommend James to anyone looking for exceptional assistance! Thank you again, James!
Shuying Β· 26 November 2024
Agent replied Β· 26 December 2024
Dear Shuying, Thank you very much for your great review regarding our Teddington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team
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5/5
TrustpilotTina was incredibly professional
Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!
Whiteguitar86 Β· 20 May 2026
Agent replied Β· 25 May 2026
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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5/5
GoogleI had called up to request about a property for rent , the advisor Florence Walsby was very friendly she had taken my situation into consideration very understanding and honest advice was provided to assure she would assist me to secure a place , not alot agency's i have have called have given the time and effort more then she has thank you to this lovely advisor , 5* customer service as should be provided and given
M Β· 4 December 2024
Agent replied Β· 11 December 2024
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
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5/5
GoogleMy partner and I had a very positive experience with Dexters Teddington branch. After months of searching in a very difficult market we finally bought with the assistance of Dexters Teddington.
Alexandra Briden in particular was a delight to work with. Alex was incredibly professional, diligent and hard working. Alex always made us feel very supported and that she valued us as customers. Even after exchange, Alex was still very helpful and we appreciated her "can do", positive attitude. Alex's regular communication was the best we experienced during our search. When we need an estate agent in the future we will consider Dexters Teddington based on our experience with Alex and her colleagues at Teddington.
Lauren Β· 19 October 2024
Agent replied Β· 26 October 2024
Dear Lauren, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
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5/5
GoogleAlex and Jacob have been absolutely amazing throughout our whole journey of selling our flat. They have given us honest opinions, always remained in contact and have pushed to get us in a position to buy our dream house. It was our first sell-to-buy situation and both were so patient, explained the process and updated us all the time. We loved working with them! When it came to offering on our next place Donna was invaluable. She spent time with us walking through the buying process and how to put ourselves in the best light to be attractive to a seller. Honestly I think her advice got us the home in the end - we did it! Couldnβt be happier with the outcome!PositiveResponsiveness, Quality, Professionalism
Lola Β· 12 October 2024
Agent replied Β· 26 October 2024
Dear Lola. We are delighted to read that we have achieved our aim of delivering a five star service and Iβd like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.