Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have two properties being managed by…
I have two properties being managed by Dexters. The agents have been very professional and easy to work with. Sophie Sheppard has been particularly helpful. She quickly responds and efficiently handles all of the special requests I’ve made.
Dorene · 14 September 2026
★★★★★ 5/5
TrustpilotProperty Inspection done well
Rianna Shanghanoo has been a star! I can 100% rely on her assistance if I needed any help at my rented property
Shareena · 13 May 2026
Agent replied · 25 May 2026
Dear Shareena, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleMy experience with Dexters Teddington has been surperb. I felt having a team behind helping me in the search of my next property to rent. Molly, Sara-Katie and Nicholas are exceptional, their professionalism, dedication, and unwavering support made the entire process smooth and stress-free. From understanding my requirements to providing timely updates and arranging viewings, you all went above and beyond to ensure that I found a place that feels like home.
Your friendly and approachable manner, combined with your in-depth knowledge of the market and properties shown to me, truly set you apart. It's clear that you genuinely care about your clients, and that made all the difference in my experience.
Thank you once again for your outstanding service. I will certainly recommend you to anyone in need of a letting agent, and I look forward to working with you again in the future.
Hector · 28 July 2024
Agent replied · 26 October 2024
Dear Hector, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMy partner and I have had a really positive experience with Dexter's. From the moment we had to start looking for a new home, the team at Dexter's have been incredibly supportive; offering valuable advice, and helpful solutions.
In particular, we felt that Marc in particular listened to us, and understood what we wanted in our new home search. He was able to identify several appropriate new homes, and help us narrow it down. Without his support, we would not have found our new home so quickly, and definitely made it a far less stressful experience than it would have been.
Once we had identified our potential new home, the Dexter's team seemed to bend over backwards to ensure that this move was going to be right for us. Molly was especially helpful, and was always available to answer a question, and facilitated our move in with the utmost professionalism.
Adam · 28 July 2024
Agent replied · 26 October 2024
Dear Adam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotPetros is the best
Petros is the best. Very professional service with him and if there are any questions or issues he responds promptly.
Antonio · 12 May 2026
Agent replied · 25 May 2026
Dear Antonio, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleWe’re still working with Shems to find the right rental, and it’s been a really positive experience so far. She’s super approachable, easy to communicate with, and really knows how to handle the negotiation side of things. She’s been great at showing us places that fit our budget and needs, and always makes sure we’re kept in the loop. It’s clear she’s genuinely trying to help us find the best match, which makes the whole process feel way less stressful.
Would definitely recommend Shems to anyone looking for a place!
Sonia · 3 September 2025
★★★★★ 5/5
GoogleI received amazing support from Hannah Hill (Dexters Teddington) over the last few months during the sale of my property. Hannah is a very positive and friendly person. She is very well organized, responsive and great at communicating. She is very experienced and showed great technical expertise throughout the whole process, always remaining positive and proactively offering creative solutions whenever things got challenging. She was focused, driven and always up to date, and her dedication was the main reason we are able to get the sale over the line in the end! Thank you Hannah :-)
Peter · 2 September 2025
★★★★★ 5/5
TrustpilotGreat!
I want to thank Ellis as she has been really helpful throughout our moving in process! Thank you!
The · 19 May 2026
Agent replied · 25 May 2026
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
★★★★★ 5/5
GoogleThe team were super helpful with renting out our flat short term. Sara-Katie Fayed, Shems and Florence were particularly on it and provided great service.
Alexsandra · 26 March 2026
Agent replied · 16 April 2026
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleDexters Teddington were the Estate Agents of our sellers (for the property we have bought). Hannah Hill was brilliant during every communication - she was prompt, efficient, and did all she could to progress our purchase as quickly as … More
Laura · 8 November 2025
Agent replied · 22 November 2025
Dear Laura, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Dexters Teddington office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 1/5
Trustpilotshould not show or even take the property on their books
viewing arranged fine. day of viewing phone call to say go to second site first and then the first . no one turned up so i phone office. then viewing person who justs works weekend turned up ,she said been waiting at other property!. problem with communication from dexters staff? shown property that had broken in door with padlocks added and surrounding wood frame all broken.
Customer · 18 May 2026
Agent replied · 25 May 2026
I am sorry to read your 1* review comments. I understand that our Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleWe've had really great service from the rental team at Dexters in Teddington. Mainly I've dealt with Sara and Claudia, who have been efficient and helpful throughout the whole process of letting our house. On the basis of my experience, I would highly recommend them.
Updating this after 9 months, the service from Dexters is still really good and the tenancy is going very smoothly.. Lately my main point of contact has been Harlie-Jade Stevens, and like everyone else I have dealt with she has been most helpful and efficient.
Michael · 29 May 2024
Agent replied · 26 October 2024
Dear Michael, We really appreciate you taking the time to leave such lovely comments about Sara & Claudia. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Teddington team in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThis Estate Agent is fantastic!
I was shown a property by James, who was very helpful, friendly and knowledgeable.
I was then supported with my rental offer by James and Sara. They both went above and beyond to help me during the process. Calls are answered very quickly, and emails are responded to promptly.
This team makes renting a property incredibly pleasant, easy and quick!
10/10!
**EDIT**
Isabelle and Josh were incredibly supportive with an urgent techincal issue I had in my property.
They were very quick to resolve and kind!
Thanks to both of them!
Emma · 29 May 2024
Agent replied · 26 October 2024
Dear Emma, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Teddington office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleWe had a happy experience with Dexters for selling our property. Sales team is very professional and helpful. Hannah of Sales Support Manager did a fantastic job of making sure things are going through as early as possible. When the things were not going well as we hoped, we could speak to them and had discussions, which really assured us. We would recommend Dexter. Thank you!
Mei · 19 December 2024
Agent replied · 26 December 2024
Dear Mei, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleI have been working with Lauren from Dexters Teddington. She very quickly ‘got’ what I wanted in a property, and has worked hard in finding a good fit - not easy given my criteria. She has kept me in the loop and has communicated well, contacting me as soon as a property match became available. I can honestly say she’s been the hardest working and most engaged of all the agents I have dealt with. We haven’t yet found ‘the one’, but Lauren has been very patient and seems determined to find the perfect property for me.
Gail · 29 April 2024
Agent replied · 26 October 2024
Dear Gail, We really appreciate you taking the time to leave such lovely comments about Lauren. She will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWilliam in Teddington was very helpful with my search for a new home and nothing was to much trouble for him
Victor · 26 March 2026
Agent replied · 16 April 2026
Dear Victor, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleDanny has been most helpful with the sale of our property. He gave us daily updates (even when nothing had actually happened - it was good to know that he was on top of our case with Dexters). Danny was in attendance when we had schedules viewings and helped put the prospective buyers at ease as well as have a private meeting with them after the viewing to gauge their views on the house. We are very grateful to Danny and wish him well for the future. Jeanie & Rob Moir
Rob · 30 March 2024
Agent replied · 26 October 2024
Dear Rob, Thank you for your kind comments regarding Danny and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI had a pleasure working with James H while looking for properties in Teddington area. He was always available, provided valuable information that led us to successful offer with a property we liked. James's excellent communication skills ensured we were well-informed and guided throughout the process, making it smooth and stress-free. He communicated effectively our requests to landlord, which helped us to settle on a common solution. I highly recommend James, if you are looking at properties in this area.
Aibol · 30 March 2024
Agent replied · 26 October 2024
Dear Aibol, We really appreciate you taking the time to leave such lovely comments about James. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleJames was an exceptional agent who went above and beyond to assist us in our property search in Teddington. From the moment we connected with him, he demonstrated professionalism, kindness, and dedication. He took the time to understand our preferences and consistently kept us informed about available properties that met our criteria. James's attention to detail and proactive approach made the entire process smooth and stress-free. We highly recommend him to anyone in search of properties in Teddington. Thank you, James, for your outstanding service!
Sheikh · 30 March 2024
Agent replied · 26 October 2024
Dear Sheikh, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotRoksana has been awesome during my…
Roksana has been awesome during my tenancy and during the move out process!
Amy · 14 May 2026
Agent replied · 25 May 2026
Dear Amy, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleThank you Molly! Very professional and excellent service from her . She made me feel cared for .
Mercy · 2 April 2026
Agent replied · 16 April 2026
Dear Mercy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleI cannot say enough good things about Alex, Luke, Danny and the team at Dexters. By far one of the most fantastic teams ive met. Alex in particular has held my hand through buying a property and has been uber efficient at getting everything together for me at brake neck speed. If you are looking to buy or sell a property, i genuinely cant recommend them enough.
Sophia · 12 October 2024
Agent replied · 26 October 2024
Dear Sophie, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
TrustpilotGreat service and very helpful
Rai Gega was very helpful throughout the tenancy change. He communicated clearly and made the whole process smooth and straightforward. Thank you for your help!
Jingqi · 17 September 2026
★★★★★ 5/5
GoogleMarc Hedges is a fantastic lettings agent. He is hard working, smart and quick to respond to any queries. Being client focused, he always has the clients best interests in mind. We worked with him for many years and he always managed to find the best solutions for us at all times. We can't recommend him enough and if we could, we would give him 10 stars here. All the best in the future Marc!
Igor · 5 August 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.