Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
Googleme and my girlfriend had the pleasure of James being our estate agent. James is attentive, always happy to answer questions and is very useful, credit to the team.
Ollie · 27 August 2024
Agent replied · 26 October 2024
Dear Olllie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleHarlie-Jade was brilliant! She kept me up to date on new properties that fit our requirements and was a pleasure to deal with! Although we didn’t find our new home with Harlie-Jade, she’ll be the first person to call when I move again! :)
Lucy · 27 October 2023
Agent replied · 26 October 2024
Dear Lucy, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleHannah Hill provided me with a first class service. She kept me informed throughout the buying process. Hannah is a great asset to your team.
Laura · 5 October 2024
Agent replied · 26 October 2024
Dear Laura, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
TrustpilotPetros and Angelo have both been…
Petros and Angelo have both been exceptional throughout our experience with Dexters as tenants. Always helpful, welcoming and available to provide immediate and efficient support to any enquiry we have had. Both assets to the agency. Keep up the good work guys!
Katia · 17 October 2025
Agent replied · 22 October 2025
Dear Katie, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleWorked with Jacob on the purchase of our new house - great communications, reliable and available. Great experience all round.
Tom · 12 December 2024
Agent replied · 26 December 2024
Dear Tom, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
TrustpilotSo far my experience with Dexters has…
So far my experience with Dexters has been great, the property manager Charlotte is very helpful and knowledgeable. Seems like a great team to have our back while at this property.
Luke · 23 August 2025
★★★★★ 1/5
TrustpilotReally poor organisation
Really poor organisation around a new tenancy agreement. They were slow to reply, mixed up payments and withheld deposit returns. We are left with an unsigned tenancy agreement despite living in the house for 5 weeks. Utterly useless.
Louis · 18 November 2025
Agent replied · 22 November 2025
Dear Louis, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleHad a fantastic experience working with Shems at Dexters Teddington. From the very first call, she was professional, friendly, and genuinely cared about finding the right property for us. Communication was always quick and clear, and she … More
Igor · 8 November 2025
Agent replied · 22 November 2025
Dear Igor, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Shems. Please do not hesitate to contact us again. Kind regards, Asma
★★★★★ 5/5
GoogleJames and his team helped us to find a great property to rent with a tight timeline. I appreciate their dedicated support very much.
Makiko · 26 September 2024
Agent replied · 26 October 2024
Dear Makiko, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Teddington office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GooglePriya Varma from Dexters Teddington is an excellent sales consultant. She is always helpful, polite and well turned out. She is on time for viewings and provides all the up to date information re the properties. A pleasure to deal with.
Miss · 27 October 2023
Agent replied · 26 October 2024
Dear Miss Mathieson, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent
standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJacob’s positive attitude and professionalism truly made a difference during our process of viewing properties. He was incredibly helpful, patient. Also, his dedication and support have made our experience with your agency a highly positive one.
Thank you for having such a dedicated professional on your team.
Lawrence · 9 August 2025
Agent replied · 8 September 2025
Dear Lawrence, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jacob. Please do not hesitate to contact us again. Kind regards, Asma
★★★★★ 5/5
GoogleI had a great experience working with Dexters Teddington. In particular, Shems is professional, approachable, and always quick to respond to any questions we had. Truly reliable, I’d happily recommend them to anyone looking for a trustworthy estate agent.
Ozlem · 21 May 2025
★★★★★ 5/5
TrustpilotA big thank you to Rai Gega, our Tenancy Manager
He was helpul and supportive during our recent tenancy renewal in Hanwell and also managed a quick turn-around, so that our tenancy was renewed in less than a month.
Loredana · 18 September 2026
★★★★★ 5/5
TrustpilotWe had a window in our flat…
We had a window in our flat unexpectedly shatter this week, which ended up being more stressful than we anticipated due to delays and confusion around getting it repaired. Throughout the whole situation, Ryan Campbell, the property manager was absolutely fantastic. He took the time to listen to both me and my housemate, offered clear and practical advice, and made sure we felt genuinely supported.
Rose · 19 December 2025
★★★★★ 5/5
GoogleJames was extremely calm, friendly and professional. He chatted with us like a friend and wouldn’t feel any pressure working with him.
Ching · 12 October 2024
Agent replied · 26 October 2024
Dear Ching, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma
★★★★★ 5/5
TrustpilotI've previously been a Dexters tenant…
I've previously been a Dexters tenant since 2022 and whilst I have concluded my tenancy with them, I'd like to give Olivia Singham a big shout out for being so helpful in processing the end of my tenancy. She is very proactive and responsive, very flexible in terms of the demands from both the tenant and landlord side. Great job all around and many thanks!
Cristhel · 17 December 2025
★★★★★ 5/5
GoogleI have recently had a few viewings with Harlie-Jade from Dexters in Teddington. She has been incredibly helpful in my search for a property. Harlie-Jade has great communication and regular contact with information about suitable properties. She is approachable and very open and honest. I cannot recommend Harlie-Jade enough! Thank you!
Amber · 12 December 2022
Agent replied · 11 December 2024
Dear Amber, Thank you for your great 5 star review, and mentioning your experience with Harlie Jade in our Teddington office. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotOlivia Singam was really helpful upon…
Olivia Singam was really helpful upon our move in! All queries were dealt with promptly and efficiently!
Charles · 17 December 2025
★★★★★ 5/5
TrustpilotElla from Dexters
Ella, as always is a great Representative for Dexters. Always polite, knowledgeable and helpful.
Steve · 20 May 2026
Agent replied · 25 May 2026
Dear Steve, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
★★★★★ 5/5
GoogleThank you so much to Harlie-Jade for always being so professional. We will not forget the effort she and Hannah, Nikki, and Sebastian put into negotiating - their kindness alone made our dealing with them a pleasure.
Thank you,
Maria.
E · 27 October 2023
Agent replied · 26 October 2024
Dear E.Maren, Thank you for your kind comments regarding the Teddington team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFlorence has been extremely helpful - quick & efficient with helping me with my property search :)
Hannah · 20 December 2024
Agent replied · 26 December 2024
Dear Hannah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleDexter is a great company. They are very helpful and take action very quickly. if you are looking for a house for rent or for sale, Dexter is the right choice. Especially BEN, he's an incredible guy.
Davut · 27 December 2023
Agent replied · 26 December 2024
Dear Davut, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJames was unbelievably helpful in helping our rental search. So kind and attentive - He did the most and we are so grateful! 10/10
Ella · 27 August 2024
Agent replied · 26 October 2024
Dear Ella, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleSara-Katie has been a fantastic support in renting out my property and making me feel reassured that Dexters has my best interests in mind. Living in Australia means different working hours, and Sara always reached out and followed up at convenient times. It's been a great customer experience working with her.
Tod · 10 November 2022
Agent replied · 9 November 2024
Dear Tod, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
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