Trusted Agent profile · Richmond upon Thames

Dexters Kew reviews in Richmond upon Thames

4.3

★★★★★ Great

2,458 reviews across 2 platforms

2 Mortlake Terrace, London, TW9 3DT, Richmond upon Thames, TW9 3DT

Dexters's office in Richmond upon Thames, at 2 Mortlake Terrace, is rated 4.3 out of 5 across 2,458 reviews on two platforms, including 350 Google reviews rated 4.9.

Google logo

4.9 / 5

350

Reviews on Google

This office

Trustpilot logo

2,108

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thanks to Property Management Service…

Thanks to Property Management Service by Dexters and special to Monika.She is very helpful, always on phone with us and ready to help us, with professionalism. She is very nice and helpful.Thank you Monika for everything you do for us.I really appreciate your hard work.

Cristinel · 16 May 2024

Agent replied · 22 October 2024

Dear Cristinel, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent after service

We have been renting through Dexters and have found the whole experience to be a really positive one. Sometimes agencies can be great for the initial deal and drop off, but we have had the opposite experience. We have been really impressed by the management service provided by Dexters. In particular, property manager Khalisha has been exceptional; really going above and beyond to be as helpful as possible. 5 stars!

Deirdre · 23 May 2022

Agent replied · 22 October 2024

Dear Deirdre, Thank you for your review, and mentioning your experience with Khalisha. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We had an excellent experience with Dexters Kew in our search for a rental property. The entire process was seamless, thanks to Paris, who handled our viewings and application. Her professionalism and helpfulness made the experience smooth and stress-free.

Lohith · 25 August 2024

Agent replied · 9 November 2024

Dear Lohith, Thank you for taking the time to leave a wonderful 5 star Google review. Paris will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Kudos Christian Pengelly!

I would like to commend Christian Pengelly for his professionalism and support in successfully and amicably resolving a rather serious issue with my tenant. He was always available when I needed him, responding to all my calls and emails, and making sure that we resolved the issue effectively and efficiently. Thank you Christian!

George · 21 November 2023

Agent replied · 22 October 2024

Dear George, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Consistently attentive

Myra and her team have always worked to get things done quickly - whether that’s re-letting my property or dealing with tenant issues. Myra always responds quickly to my calls and I have been extremely pleased with the service - so much so that I have now been with her for over 10 years.

Susan · 25 October 2023

Agent replied · 22 October 2024

Dear Susan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Armando was a breath of fresh air in a crazy market. He is a great asset for Dexters and was professional, friendly and followed up when he said he would. More importantly, he listened to what my requirements were and worked hard to deliver. Many older consultants could learn from his commitment and attitude.

Maria · 25 October 2023

Agent replied · 24 October 2024

Dear Maria, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Armando, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Excellent team. My experience with the Kew Branch has been nothing but positive. The team has been on hand to answer any queries and acted very quickly when I had a fast turnaround on needing a new flat. They are very pleasant to communicate with and are very reliable. I would highly recommend Dexters in Kew if you are looking for a property in this area.

Lily · 25 October 2022

Agent replied · 24 October 2024

Dear Lily, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Bailey Gibson is helpful

Bailey Gibson is helpful, smooth process, no issues

Spatel · 19 June 2026

5/5

Google

Excellent experience dealing with Manu. We were able to arrange a viewing at very short notice for a desirable property, and received excellent advice on how to approach this. Once we'd put in an offer, Manu was incredibly responsive and kept us in the loop on developments, and following this being accepted he was very efficient in arranging the required paperwork. We're now both very happy in the property! Definitely recommend.PositiveResponsiveness, Professionalism

Dom · 10 January 2022

Agent replied · 9 January 2025

Dear Dom, thank you for your 5* review. We are thrilled to read that you have had a great experience with Manu in our Kew office. We wish you the best. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Lilyella Harland Fairweather has been absolutely fantastic throughout our property search. She provided us with a wide range of suitable options and quickly arranged a viewing that matched our needs. Her professionalism, responsiveness, and positive attitude truly stood out. We’re very grateful for her support and dedication, thank you so much!

VISA · 21 May 2025

5/5

Trustpilot

Tenancy change made easy!

I have recently made some changes to my tenancy through Dexters. The process was simple and straightforward, and communication from the Dexters team was great throughout. I would like to thank Nathan Cain and Dan Faulkner, the latter having been particularly helpful!

Max · 21 June 2024

Agent replied · 22 October 2024

Dear Max, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma, Customer Relations Team.

5/5

Trustpilot

I’m very happy with the service I…

I’m very happy with the service I received from Aros and Blaisine. They were extremely helpful, professional and responded very quickly to my request. I really appreciate their help and would definitely recommend their service. Thank you so much!

Anna · 6 October 2026

5/5

Google

I cannot state highly enough how wonderful Emma has been through a difficult purchase process. From suggesting the property in the first place ( that I initially did not want to see) right through to the exchange ( turns out I loved it). Emma is a voice of reason, and a great negotiator Many curve balls were sent to test us but she dealt with them all with humour, kindness and patience. May I say a massive Thank you to her, ( and Sophie and Laura) Thanks Emma :)

Alicia · 11 January 2020

Agent replied · 9 January 2025

Dear Alicia, We are really pleased to read your positive review regarding the service from our Kew Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

I'm ending my tenancy with Dexters for…

I'm ending my tenancy with Dexters for personal reasons, however I would like to give Petros Giorganos a 5 star review for being such an amazing executive, thanks for all the support during my tenancy. I will definitely recommend Dexters to anyone.

Carlos · 16 September 2026

5/5

Google

Very happy with the service provided by Dexters Kew office to rent our apartment out. They offered a very professional and personal service and found a suitable tenant quickly. Paris and Beth kept us informed at all times, and actually complimented us on the furnishings and outlook (which was really lovely!) All in all, a very positive experience and a pleasure to work with them.

June · 25 October 2022

Agent replied · 24 October 2024

Dear June, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We have used Dexters Kew branch in hopes of finding a new home. The whole team were a great support in our house hunting process but specifically Lilyella who was friendly and helpful during our search.

Lewis · 11 March 2026

Agent replied · 11 October 2026

Dear Lewis, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

We received first class service from the Kew Dexters team from sales to lettings! I just could not fault them. Starting with Luke understanding our requirements and managing to match us to a property we had dismissed online... the house we bought was absolutely stunning and the photos did not do the property any justice. They were very professional and kept us fully updated throughout the sale process. We also instructed the lettings team to let our house, Joe and his team were extremely enthusiastic and not only Dexters were the most professional in the area; they also manged to achieve an offer way above what other agents said we could get for the property! I highly recommend them!

Camila · 26 October 2019

Agent replied · 24 October 2024

Dear Camila, Having read your review, we would like thank you for your feedback about our Kew Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

I've been looking for properties to…

I've been looking for properties to rent for a while now and calling up multiple estate agents can be quite overwhelming and stressful, however I've had a great experience with Dexters. Gemma Mason was incredibly helpful over the phone, giving articulate information with complete clarity which I much appreciated. I can't wait to view the property soon!

Mimi · 30 June 2023

Agent replied · 22 October 2024

Dear Mimi, Thank you for your wonderful 5 star review. Gemma will be so pleased to read your kind comments and we wish you all the best. Kind Regards, Asma Chughtai, Customer Relations Team.

5/5

Trustpilot

Layo very responsive and professional

Layo was very responsive and friendly - professionally clarified terms of our contract and provided a quick and effective example. Thanks for the help again!

Mattia · 22 January 2026

5/5

Trustpilot

Jadasa Andjadiumi has been absolutely…

Jadasa Andjadiumi has been absolutely fantastic is resolving various issues in our apartment shortly after we moved in. She was responsive, professional and efficient at resolving all matters raised and provided timely feedback on our questions and on repairs to be done. We were most grateful for her help and support.

Consumer · 18 November 2023

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I can not thank Joanne enough for the…

I can not thank Joanne enough for the supports and willingness she showed in making sure I get the best service. I really appreciate it and I will no doubt recommend Joanne and her company to whoever wants to rent or get involved in property.Once again I thank you for your support.

Samiar · 19 October 2023

Agent replied · 22 October 2024

Dear Samiar, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters have taken the stress out of renting out our property…

Dexters have been managing our property for many years now. Ashley is our current property manager and we have been very happy with the service he and his colleagues provide. Communication is excellent and we very much trust their guidance and support around the issues that crop up from time to time.

Cally · 16 October 2023

Agent replied · 22 October 2024

Dear Cally, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

First class service

I have been letting my properties with Dexters for many years and I can not fault them. In particular Pam Simmons and George Taylor offer a first class service. They are super efficient, very responsive and have an ability to negotiate and solve all problems effortlessly. I would highly recommend them.

Connie · 7 November 2023

Agent replied · 22 October 2024

Dear Connie, Thank you for taking the time to leave a wonderful 5* Google review. Pam and George will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

An Agency that Really Look After You

When renting there is a lot of reliance on an Estate Agency that actually look out for your best interest, for this reason I am very glad to have Zelda Carr looking after us. I highly recommend Dexters Agency, and particularly Zelda for always being meticulous and efficient with any issues.

Stuart · 6 November 2023

Agent replied · 22 October 2024

Dear Stuart, Thank you for taking the time to leave a lovely review regarding Zelda. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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