Dexters Kew reviews in Richmond upon Thames

★★★★★ 5/5

Google

We have recently worked with Tom and Cadi at Dexters to rent out our flat in Richmond. They have both been excellent and we cannot fault the service. Throughout the process, communication was great and they were very proactive in finding us an excellent tenant quickly. Everything has been incredibly efficient, Tom especially has been really helpful in managing all of our requests and helping the process go as smoothly as possible. Would highly recommend.PositiveResponsiveness, Quality, Value

Kirstie · 25 October 2021

★★★★★ 1/5

Trustpilot

**DEXTERS RICHMOND PROPERTY MANAGEMENT…

**DEXTERS RICHMOND PROPERTY MANAGEMENT, 30 YEARS AS LANDLORDS, NEVER EXPERIENCED ANYTHING LIKE THIS**

Adil · 17 September 2026

★★★★★ 1/5

Trustpilot

Been renting with Dexters for the first…

Been renting with Dexters for the first and last time. If i see their logo when buying property i just walk away.AVOID THEIR PROPERTIES located on Chesson RoadAll journey since very start been unprofessional. Sales agent Jose promised us that property will be refreshed (repaint scratched walls, leak marks on ceiling) before our move in. As we moved in we been shocked of condition. Leaking taps, water leaks still present, property haven't been cleaned up at all. At this point i think its worth to mention that Jose email us that property is ready for us to move in day before.Now here start our 1.5 year long journey of constant email exchange with incompetent property management. That on the end exhausted us to the point that we decided to leave property DURING LOCKDOWN. Big thanks to Kim Mellor - property manager - that encouraged us to do so. That lady should not represent company as she cannot even keep her voice down in conversation. Her manners taking place from where shes from i suppose, as i did not get used to snorts in middle of my sentence or anyone shouting over while i trying to finish my sentence. At the moment she is holding our deposit for over 3 weeks, without any given reason besides her mental instability. Saying that 10 days given by government to tenant deposit is just guidance.- Shower on property did not work for 6months of tenancy, i been in contact with them every week.- Property was swarming with pests mice / moths that been reported. But not much has been done. - For another 1 month i could not use shower (same that did not had water for 6months before) since waste pipes under shower tray disconnected and we start flooding neighbours-On our report of black mould on walls we had reply to wash it off with water, even though all moist been going through not watertight balcony

Maciej · 21 March 2021

★★★★★ 5/5

Trustpilot

Excellent sales progression

Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.

Christopher · 15 February 2024

★★★★★ 5/5

Trustpilot

Joe Read was quick in response and…

Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel

Susie · 9 August 2023

★★★★★ 5/5

Google

Everyone I dealt with at Dexters Kew was extremely efficient and professional. Within a month they found me a tenant who is now settled in the apartment and is very happy to be there. I would like to thank the entire Dexters Kew team for their excellent service and encourage them to keep it up. It was a pleasure to have Dexters Kew as my agents.PositiveResponsiveness, Quality, Professionalism, Value

Jean-Michel · 25 October 2022

★★★★★ 5/5

Trustpilot

Thanks Natasha & Dexters!

We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita

AM · 24 October 2023

★★★★★ 1/5

Trustpilot

Avoid this agency under all costs!

Avoid this agency under all costs!We rented 42 Connell Crescent for over a year and living there was terrible. The property has humidity issues and mould grows on all the walls. We had two dehumidifiers, opened windows all day long and had heating was on all the time but we still had mould on the walls and could barely breathe due to high humidity. We addressed this problem to the agency and they said that the property had an assessment done about this issue, as previous tenants had the same problem, and the assessment says that the property has no problems whatsoever. The agency refused to do anything regarding this issue and said it is only a matter of condensation, but it was not.At the end of the tenancy agreement, the agency asked us to clean the mould otherwise money will be deducted from the deposit. We cleaned all the mould except for one spot (which we did not see) behind a wardrobe. The check-out report came after almost 2 weeks of moving out and did not indicate any problems with mould. However, the landlady is aware of the mould issue and so she went herself to the property and checked everywhere for mould including behind the wardrobes. She found the spot and so the agency deducted £150 for it and for two small drilled holes in the wall (these holes were there when we moved in but we did not have a proof of that and check-in report did not mention anything about them).The agency initially wanted to deduct £450 of our deposit in which £200 was for issues that already existed in the property and thank god we had a proof that those issues were there from day one (the check-in report conveniently did not mention those issues but the check-out report did!). At the end I paid £150, not £450.This property also suffers from terrible insulation and we have reported this problem as well and nothing was done about it. Watch the video in my Google review as a summary for we had to go through.There were other problems which I will not mention, otherwise the review will be too long. Long story short, the agency will do anything to be on the landlord's side and to deduct money from your deposit. If you really have to rent from them then make sure you check everything in the check-in report, literally EVERYTHING even little scratches on and holes because you WILL be charged for them if you do not have a proof that they exist from day one. If you do not have to rent from them, then run away and never deal with them!

Ibrahim · 17 February 2021

★★★★★ 1/5

Trustpilot

dexters made my parents homeless…

You guy’s at dexters did my parents over. Made them homeless in the middle of a pandemic. You kept the house they wanted on the market even though you accepted their offer. They are elderly and shouldn’t have to be in this situation right now. They could’ve pulled out of the sale of their house but they didn’t because they are decent humans with ethics. They wouldn’t do to their buyers what you did to them. Your a bunch of slime balls trying to make that little extra bit of commission at their expense. They paid for solicitors and missed the stamp duty. It could’ve been a smooth transition over Christmas but now in the freezing cold out of pocket and they have to put their stuff in storage, which isn’t cheap. YOU LOT ARE DISGRACEFUL CONDUCTING BUSINESS WITH NO MORALS. UNETHICAL ESTATE AGENTS STAY CLEAR OF DEXTERS PEOPLE!!!

Arya · 8 February 2021

★★★★★ 5/5

Google

Paris was professional, organized, friendly and so efficient from the very start. She was an absolute pleasure to deal with, and I really appreciated all of her honesty, help, and support throughout the rental process. She went above and beyond to find the right property to meet my needs and I could not recommend her enough.

Francesca · 25 October 2023

★★★★★ 5/5

Trustpilot

Really great experience

Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!

Frederik · 5 March 2024

★★★★★ 5/5

Trustpilot

Great service - Kiera Foster and her team have been…

Kiera Foster and her team have been really helpful in resolving maintenance issues for me, obtaining different quotes to ensure I get the best price. Kiera has been great at providing me the info I need for my new Landlord licence and explaining the changes. Thank you Kiera and team! Best wishes, Jennie Rimmer

Jennie · 8 December 2023

★★★★★ 5/5

Trustpilot

We dealt with Zen from the Battersea…

We dealt with Zen from the Battersea branch when we managed to lock ourselves out of the house (!) the other evening. We called the branch immediately, Zen was the only person left in the office and was just about to leave for the day, but she kindly stayed and waited for us to get there so we could pick up a spare set of keys. We were so grateful! Thank you - Highly recommended!

Olivia · 11 November 2021

★★★★★ 5/5

Google

I would like to thank Mr Luke Boyd for his tremendous support in getting a dream home for my family. It has been achieved entirely through his professionalism and his dedication to his clients. Huge thank you for your support! it is always important to know that professionals like you are there for you when you go thorough such a big event in your life. I can highly recommend Luke’s assistance in getting the right home to any potential buyer.

Anjelika · 25 October 2020

★★★★★ 5/5

Google

My experience with Dexter were and is absolutely spot on. Since the first moment you can feel how professional this office is, doesn't matter who you speak or get in touch with, they are all always polite and ready to help. Tom, in particular, were perfect: patient, helpful with even the most naive question, on track and most important fair. No hidden games or cheeky mails, all straight nice and forward. I definitely recommend him and the office, and no, the haven't paid me for this so you can trust me!PositiveResponsiveness, Quality, Professionalism, Value

Alberto · 25 October 2020

★★★★★ 5/5

Google

Beth went above and beyond to give me a first class service throughout my flat-hunting experience. Her professional, friendly and well-informed demeaner really stood out from the (literally) dozens of estate agents I met over a handful of busy days flat-hunting around Kew. Beth did everything she could to make things run smoothly when I did settle on a flat and keep me well-informed, even in the face a few challenges in agreeing terms for a contract (completely beyond her control). As a landlord myself, it is good to know estate agents like Beth exist and I would certainly recommend Dexters to prospective landlords and tenants, alike.PositiveResponsiveness, Professionalism

PJK · 25 October 2020

★★★★★ 5/5

Trustpilot

Great Experience as a landlord

We have worked with Claire Gallagher-Doherty at Dexter's to let our properties for many years. Things are run smoothly, rents paid on time and they have found good, solid tenants that stay for long leases. The tenants seem happy and well looked after as well as the properties. Appreciate you and the team very much.

PF · 8 November 2023

★★★★★ 5/5

Trustpilot

Jess Lynagh , keep up the good work

Hithis is the time of the year , when we got report about the tenants and property status ,I must say, worry not , Jess Lynagh took care of it , with good reports , the flat was clean and neat , Jess Lynagh done an excellent jobs.Great work , keep up the good work I think pay raise is one thing to consider ,Regards

Joe · 27 January 2023

★★★★★ 5/5

Trustpilot

Very good experience

Very helpful stuff especially through our interaction with Joshua Moody

Mr · 30 September 2026

★★★★★ 5/5

Trustpilot

We want to the thank dexters agent…

We want to the thank dexters agent Jimmy dhingra and Charmaine for helping us finding the best property in short time span. Both of them very helpful and answer your all queries regarding the property.. Thank you so much Jimmy Dhingra and Charmaine

AMIT · 2 July 2024

★★★★★ 5/5

Trustpilot

Graziana & Angelo were super helpful!

We’ve been dealing with Angelo since a few months, who was very helpful in solving some issues and major repairs in our house. Recently, we’ve also dealt with Graziana, who was very quick to solve our issues at the start of our contract renewal. Graziana’s communication was great, over the phone and via email.

Charo · 14 November 2023

★★★★★ 5/5

Trustpilot

I have recently dealt with Ellie…

I have recently dealt with Ellie Padgett from Wetherells Estate Agents. The process was very smooth with Ellie being very efficient on all fronts. We had a slight issue at check-in and Ellie handled the matter very promptly even meeting me on-site personally. I wouldn't hesitate to recommend Ellie and Wetherells. From the dealings I have had with her, I would say she is an asset to the organisation and you are lucky to have her!

Kirsty · 14 July 2021

★★★★★ 4/5

Trustpilot

Property faults/repairs

Keep me posted and up to date with all areas of myProperty and any problems that the tenants report, these are then taken care of by the appropriate maintenance contacts.Donna is always very friendly but polite and efficient I have had a few areas for concern this week but are all in hand.

Karen · 5 December 2023

★★★★★ 5/5

Trustpilot

Thanks to Property Management Service…

Thanks to Property Management Service by Dexters and special to Monika.She is very helpful, always on phone with us and ready to help us, with professionalism. She is very nice and helpful.Thank you Monika for everything you do for us.I really appreciate your hard work.

Cristinel · 16 May 2024