Dexters Kew reviews in Richmond upon Thames

★★★★★ 1/5

Trustpilot

Absolutely appalling unprofessionalism

Absolutely appalling unprofessionalism travelled an hour out of my way to be spoken to extremely rudely by an estate agent. He greeted me with a “here for flat x?” I said yes and he replied “both gone” with a laugh. He then followed up with “I’ll show you another one” and I asked if it’s the same price he laughed again and said “no”. Which was extremely unprofessional. He did not apologise once nor attempt to contact me in spite of me staging the viewing yesterday afternoon. Flats go that’s not a problem, failing to call someone who has a very busy and demanding job to tell them beforehand is simply outrageous. I will never view a property with Dexters again.

Eve · 16 June 2026

★★★★★ 5/5

Trustpilot

Dexters - Superb service

Charlotte and her team of property managers provide a superb and highly professional service to me - and to my tenant (which is important as well of course.) The team are diligent, hard-working and contactable as well as being really proactive and very quick to flag any maintenance or tenancy issues. I've been with Dexters for nearly 10 years now as a landlord and just wouldn't go anywhere else. I've got total confidence in the team to manage my flat and would 200 per cent recommend.

Stephen · 26 May 2026

★★★★★ 5/5

Trustpilot

Ella has been a complete gem

Ella has been a complete gem! So grateful for all her hard work to help us get a new dishwasher when ours gave out. We told her about my mobility being down and that we had a baby under 1 - so without a dishwasher we were in quite a pickle! Ella was amazing - she chased everything up for us and got everything organised so the new dishwasher came within a week! Couldn’t recommend these guys enough 🙌🏼 Thank you so much!

Mary · 14 May 2026

★★★★★ 5/5

Trustpilot

Great service and communication

During our 2 year tenancy the property we lived in was managed by Dexters property management, the staff were always polite, friendly and helpful. Whenever there were issues with the property, we were able to reach someone who was able to provide assistance. Nikki Harris was managing the property we lived in, the five of us who lived there would like to thank her in particular for her consistent help and advice throughout the tenancy, she has always been massively helpful regarding any issues or questions we've had. For a few of the people living in the property this was their first time renting, Nikki always took the time to explain things clearly and in a way that helped us to understand how issues were being dealt with. Any issues with the property were always addressed as quickly as they could be and we always felt in safe hands. Many thanks

Toby · 21 September 2026

★★★★★ 4/5

Trustpilot

We have worked with Dexters since 2019…

We have worked with Dexters since 2019 and are landlords of one property. There have been ups and downs with tenants and we have found a way through working together. Having a key contact who is readily available is most helpful, particularly when there are tricky minutiae to deal with. We have worked with several members of staff in this capacity over the years; always seeking to be helpful and supportive. The level of professionalism has generally been high. Currently, Sherina Downes is our point of contact; she is excellent and deserves five stars on her own. Great communication and sees things through.

Anne · 19 September 2026

★★★★★ 5/5

Trustpilot

Property Management Team Member/Customer Service

Viraj based in the property management team in Loampit Vale is so proactive and on the ball. He gets things done and sorted and always knows the right people to contact. He is an excellent communicator and is always transparent. He is professional and friendly too. He is a fast responder and always ensures he follows up to make sure everything is ok. He offers and delivers solutions and provides a 5 star service. Viraj is a sterling individual and has really made us feel comfortable and welcome. He is a real asset to Dexters.

Sham · 17 September 2026

★★★★★ 5/5

Trustpilot

Thanks Anya!

Anya has been an excellent point of contact since we moved into the property. She is consistently professional, responsive, and easy to reach, which has made the whole renting experience much smoother. We really appreciate how attentive she is and how proactive she’s been in resolving any issues quickly and efficiently. It’s reassuring to know we can rely on her support - thank you, Anya!

Victoria · 19 May 2026

★★★★★ 5/5

Trustpilot

Wonderful service from Tyron

I had a really positive experience with Tyron . Tyron was professional, responsive, and genuinely helpful throughout the process of resolving an issue in my house. He kept me updated, handled everything efficiently, and made what could have been a stressful situation much easier. I really appreciated his communication and willingness to help. Thank you again for the excellent service!

Ms · 15 May 2026

★★★★★ 5/5

Trustpilot

Staff Review - Petros Giorganios

Just wanted to write a review about a recent inspection from one of Dexters Staff - Petros Giorganios. Petros is always so friendly and discreet. He respects our privacy and our home; he always conducts the inspection with a smile on his face and ensures that he delivers the best experience. Really happy to have him as our property manager.

Vasiliki · 15 May 2026

★★★★★ 5/5

Google

We sold our house with Dexters in October 2025. It was a challenging sale, with several offers that didn’t reach completion and unexpected issues arising from works we had done. It was a stressful time for us, especially as we were based abroad, but the team at Dexters were incredible throughout. They gave us sound, balanced advice, were empathetic and genuinely caring, and went above and beyond to make sure the sale went through. The team were proactive, always chasing all parties, keeping us informed with regular updates, and maintaining great energy and professionalism from start to finish. Despite the long process, they never lost steam! A huge thank you to everyone involved, especially Callum, Nick, Simon, Luke, Paris and Charlotte, for their dedication and perseverance. Thank you so much. Highly recommended!!

Carmen · 24 October 2025

★★★★★ 5/5

Trustpilot

Shout out to Paris & Paulo!

We recently had a flat inspection carried out by Paris, Senior Property Manager. Prior to the inspection, he asked if there was anything specific we wanted him to look at. I raised a couple of issues and within a week he had the Maintenance Engineer Paulo come out and carry out the necessary works. Paulo was efficient and did an excellent job sorting the repairs he could. He was also so friendly & understanding of the fact I wasn’t well.

Alice · 24 June 2026

★★★★★ 5/5

Google

As a landlord, I’ve had my fair share of experiences with estate agents, but Simon and Luke at Dexters Kew have truly set the bar high. From the moment I engaged with them, I’ve been consistently impressed by their professionalism, dedication, and the exceptional service they provide. Simon’s deep knowledge of the market, coupled with his attention to detail, made the entire letting process smooth and stress-free. He took the time to understand my goals, and his advice was always spot-on. Luke, on the other hand, has been fantastic in ensuring everything runs seamlessly. Both of them go above and beyond to ensure my property is well taken care of, and I’ve been impressed by their ability to find great tenants and maintain excellent communication. I always feel confident that my property is in the best hands. I can’t recommend Simon and Luke enough, they’re a dream team at Dexters Kew! If you're looking for a team that genuinely cares about your property and your needs, look no further. Thank you both for your outstanding support!

Riccardo · 24 September 2025

★★★★★ 5/5

Trustpilot

Great

Dexters is supporting us with our company accommodation needs for several years now. They are professional, communicative and always friendly. Remi Daniels, one of the Senior Property Manager has been very helpful in our recent check out. She also manages other properties for us and is always on top of everything.

Eldora · 13 May 2026

★★★★★ 5/5

Trustpilot

Abigail Lomo-Dash has been outstanding…

Abigail Lomo-Dash has been outstanding from start to finish. We encountered a significant leak along with a number of other property-related issues, and her professionalism, kindness and commitment were second to none. She was always quick to respond, proactive in finding solutions, and genuinely cared about ensuring everything was resolved to a high standard. What could have been a very stressful experience was made remarkably smooth thanks to her expertise and dedication. An absolute credit to Dexters.

Alexandra · 19 June 2026

★★★★★ 5/5

Trustpilot

Well Andrzej of Dexters Ladywell was…

Well Andrzej of Dexters Ladywell was amazing! I contacted the office to ensure the tenant is around when the gas engineer visits the property. On previous occasion the tenant wasn’t around so missed the appointment, Andrzej did not just left a message to the tenant but called to make sure someone will be there for the engineer this time’ . He gets things done , polite and professional ,

Vivian · 24 June 2026

★★★★★ 5/5

Trustpilot

Andrzej Szczepaniak is a True asset

Andrzej Szczepaniak has been a great help in getting the whole handover process after end of tenancy settled. He made sure the whole check out process including the report were done smoothly and also the deposit was promptly released.

Thomas · 27 May 2026

★★★★★ 5/5

Trustpilot

I have been a tenant of Dexter's for…

I have been a tenant of Dexter's for nearly three years now and Petros has been my property manager for the entire time. He has always been and continues to be very efficient, kind and incredibly patient. He is always there to listen to my questions or concerns, and to find a timely solution if there is an issue, and always with a smile! Five star experience!

H · 15 June 2026

★★★★★ 5/5

Trustpilot

Sylwia Chlopek is a star!

Sylwia Chlopek is one of the very few Estate Agents that actually listens, does her job well, is responsive and a total professional. I have dealt with MANY agents over the years and trust me when i tell she, this lady stands out. With Sylwia, you, and your property, are in safe hands.

Omar · 15 September 2026

★★★★★ 5/5

Trustpilot

Dexters have helped me during a recent…

Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.

Paul · 21 September 2026

★★★★★ 5/5

Trustpilot

Provided a great service during a change of tenant

A big thank you to James Englefield - Tenancy Manager who has been great helping us switch out a tenant on our existing contract. The whole process was explained to us clearly and it has been very seamless start to finish. We were kept informed of any updates and prompted if there were any actions outstanding. Appreciate the service and support!

Isobel · 23 June 2026

★★★★★ 5/5

Trustpilot

I’ve been working with Sophie since…

I’ve been working with Sophie since Dexters have taken over the management on my rental property! Sophie has been fantastic, with quick turnarounds on requests and on going communication. I trust in Sophie’s work ethic and values. You will be in great hands when Sophie is involved!

Shaz · 23 September 2026

★★★★★ 1/5

Trustpilot

real lack of service/ communication

awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.

Az · 21 May 2026

★★★★★ 5/5

Google

Lilyella was super helpful and went beyond her role to assist me. She kindly helped reshuffle my items and even arranged to send them abroad, which wasn’t part of her job as estate agent. I really appreciate her support and extra care, it made everything so much easier. I would highly recommend her for her dedication and excellent service.

Annabel · 24 September 2025

★★★★★ 1/5

Google

I recently rented a property managed by Dexters and unfortunately, my experience was disappointing. The move-in process was particularly unprofessional. I was handed the keys by someone who wasn't even familiar with the property. They were unable to answer basic questions about the flat, including the location of meters. They literally handed the keys on the street and disappeared in less than 2 min after, without even showing me to the flat. Furthermore, several clauses outlined in my contract were not upheld post-move-in, including professional cleaning promised repairs not completed, etc. This disregard for agreed-upon terms added unnecessary stress to my move. My interactions with Paris Court were consistently unproductive, and my concerns were not addressed in a satisfactory manner. Based on my experience, I would not recommend this agency.

Mirenna · 2 January 2025