Dexters Kew reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

★★★★★ 5/5

Trustpilot

Jess Lynach is a property manager at…

Jess Lynach is a property manager at Dexters in St. Margaret’s, Richmond and she’s absolutely brilliant. From the way she speaks to the way she manages the property we are renting, she is just delightful. She got the job done beautifully and her communication is right on point and very polite. I highly recommend her and I’m sure you are not gonna be disappointed in working with her.

Andreea · 13 March 2023

★★★★★ 5/5

Trustpilot

Great services and very professional

We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!

Daphne · 22 September 2021

★★★★★ 5/5

Trustpilot

Exemplary Service - Highly Recommend

The service we have received from Dexter's has been excellent throughout. The constant contact with the sales team is so reassuring - which was not the case with other estate agents. Elli was such an incredible help when it came to trying to complete our deal - offering expert advice, while listening and understanding all the concerns we had. Her support was invaluable during what was a very stressful time.I would definitely recommend Dexter's to anyone looking to sell their property in the city.

Tim · 16 September 2021

★★★★★ 5/5

Trustpilot

Great experience working with Naiomi Auguste

I have great experience working with Naiomi Auguste as my property manager. She is always quick to respond, efficient in dealing with any issues and makes sure things get done. Communication is clear and professional, and it’s reassuring to know that any concerns are handled promptly. I would highly recommend her to anyone looking for a reliable and proactive property manager.

BCS · 24 June 2026

★★★★★ 5/5

Trustpilot

A very responsive team and more…

A very responsive team and more importantly understands the issues you’re trying to solve and works on your behalf to get them fixed. Thankful to have Stephanie Thame managing things for me and will always see things through to ensure any issue is fully resolved.

Noah · 8 October 2026

★★★★★ 1/5

Trustpilot

Dexters Bloomsbury was the worst

Dexters Bloomsbury was the worst nightmare one could imagine. The house was disgusting and dirty and they have failed to professionally clean it for 3 days. They repeatedly breached the contract by failing to provide a clean house and free of other people stuff. On top of that, the previous tenants had Covid and still they did not care about cleaning it. Honestly, if you want to live in a decent place and deal with reasonable people I strongly advise you not to use this letting agency

Chiara · 4 September 2021

★★★★★ 5/5

Trustpilot

Flat 55 Fernwood

My name is Rafael Zeballos, Flat 55 Fernwoodover the last few weeks, I leased with Jamie Nash in several topicshe was really approachable and very helpful, returning to emails in good time and with positives solutionsHe managed to leased between me and Landlord based in South Africa to sort out furniture to be updated and old furniture collected. Jamie was very helpful along the wayAs a result, we have signed a new 3-year contract.We also organised smart meters installationoverall, very pleasedKind Regards

Rafael · 20 August 2021

★★★★★ 5/5

Trustpilot

Excellent and professional

This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .

Mr · 19 December 2021

★★★★★ 5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

★★★★★ 5/5

Google

The service provided by this agency is incredibly efficient and reliable, especially when it comes to handling documentation. I want to express my gratitude to Millad; he's exceptionally helpful and always responds promptly. Without a doubt, I would wholeheartedly recommend this agency, with a special shoutout to Millad for his outstanding assistance.

HRISHIKESH · 28 March 2024

★★★★★ 1/5

Trustpilot

Truly terrible.

Truly terrible.We are ending our tenancy early as life events have required us to move away.We gave notice and the landlords agreed to release us once a new tenant was found via Dexter's.From the unannounced viewings to the rude staff to the lack of updates it's been a shambles. They finally sourced a tenant but haven't told us our leaving fees and are expecting us to pay for the interim period where the landlord will be doing work to the property. When challenged the team are rude and unpleasant. I called to ask for the exit paperwork to be told they'd call me back. That was 2 days ago I'm still waiting.Update9 days later they send us the leaving bill, we arrange cleaners and pay for exit clean. We then get notified that the landlord arrived before the clean was done and suddenly we have mysteriously trashed the property despite neither of us being in the area! What followed was the most offensive phone call with Dexter's staff as I tried to understand what had gone wrong. Truly awful humans just deeply unpleasant.I had already raised my concerns through the office manager about the staff and I was assured this would be fed back to them regarding customer service. Clearly not happened on this occasion.

Kate · 26 July 2021

★★★★★ 5/5

Google

It’s been a real pleasure working with Lilyella throughout my property search. You’ve been professional, attentive, and always responsive, making the whole process smooth and stress-free. Thank you for your excellent service, and wishing you the very best!

Margherita · 11 April 2026

★★★★★ 1/5

Trustpilot

Dexters - tenants beware

A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..

Liz · 27 November 2023

★★★★★ 5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

★★★★★ 1/5

Trustpilot

Worst estate agency

Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.

Sunil · 13 December 2021

★★★★★ 5/5

Trustpilot

My whole experience with Dexters was…

My whole experience with Dexters was very pleasant, each agent I dealt with was amazing and very helpful. Due to COVID-19 I was unable to live in my flat for the whole tenancy and they were really helpful. Dexters are really reliable and are really easy to get a hold of, each individual is amazing and I high recommend using them especially if you are a student because they have fair prices and always have your best interests at heart. Ronni Platt was especially helpful and organized all the viewings while assisting the individuals during the viewings, he is a lovely individual and a true asset to Dexters

Bethany · 25 May 2021

★★★★★ 1/5

Trustpilot

Disappointed beyond explanation

Hi,I am leaving a feedback and review about Dexters because I am renting a flat through their agency. I hope that helps tremendously to people who will try to use their agency. Please do not do it. Avoid using Dexters at any cost. I regret every day renting and living in this flat. We've moved on 24/04/21 and today is 20/05/21. The agent who showed us the flat told us that the hot water and heating is included in the rent price. When we moved in we realised there is no radiators/heating in the bedrooms. How bizzare is this. That's complete scam. Their maintance company is beyond useless. I've complain, called, and sent so many emails until now. I had to chase 10 days to sort out entrance keys for the block where we live because upon collecting the keys the first day we receive only 1 key and we are 3 people living in the property. Shower is not yet fixed. Regarding bed we asked for a single and their company completely swapped the big double bed with single. So now my flatmates who are a couple sleep on a small 1 1/2 bed and a sofa. The fridge is broken since more than 1 week and we reported it as damaged since the beginning and no one yet fixed it. As well I've bought a hose for 15 pounds with the permission of the manager who said that the money will be refunded to me. Then she said after 1 week that I bought the wrong hose and I have to pay it. They will not refund my money and to go and return it. So how I can return something that we are using at the moment???? That is bizzarre. Their maintenance company is complete scam. The owners of properties are paying the company to manage properties but nothing is fixed at all. All the time I am told that their handymen are busy. Great. I will never ever again use Dexters for anything. When the rented flat contract is finished I will not use them for sure. They can't handle their management issues. And when the due date for the rent is up they decide to do something about it. Really???? 4 weeks in the flat and nothing has been resolved except the keys which I went personally to speak with the managing director to sort out. And he did. So I had to wait 10 days outside the property for someone to open the door. And I am paying deposit and rent. Thank you.

Rosi · 20 May 2021

★★★★★ 5/5

Trustpilot

Anna, Stacie and Nitesh have been brilliant

Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.

Sanga · 20 May 2026

★★★★★ 5/5

Trustpilot

Petros was outstanding in customer…

Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.

Mr · 3 May 2024

★★★★★ 5/5

Trustpilot

Personable, Professional, Knowledgeable

It has been a pleasure to deal with Sophie from the Kensal Rise office in my search for a new home. I found Sophie to be personable, professional and extremely knowledgeable about the property of interest and the local area (which I particularly appreciated as I don't yet know it well) as well as neighbouring and comparable properties when I enquired about the scope for development. What impressed me the most was that I enquired about the property months ago but access wasn't possible so Sophie kept my details and arranged for me to see it as soon as it was available to view. I will be glad to deal with Sophie and Dexters moving forward. Thank you for a really positive experience and great service.

Jessica · 1 May 2021

★★★★★ 5/5

Google

Dexters Kew has been very helpful in my search, but Millad particularly has been amazing. Unlike other agents, he was very patient and not pushy at all, but there to check up on me when needed. He was also very flexible around my schedule for viewings.

Billy · 26 June 2024

★★★★★ 1/5

Trustpilot

Substandard service, use at your peril

I can honestly say, Dexters Acton is the worst Estate Agents I have had the misfortune of using, over my many years of owning and selling properties. I have to give the most ineffective and uncommunicative award to Julian Kroll, who is an ‘old school’ salesman, with little substance.I urge anyone wanting to sell or indeed Let their property, NOT to use this agent, as in my opinion, you will be very disappointed with the service…you have been warned.

Janet · 11 July 2021

★★★★★ 1/5

Trustpilot

In my 13 years of renting, having worked as an estate agent and now being a landlord with several properties myself, Dexters are by far the worst estate agency I've ever dealt with

In my 13 years of renting, having worked as an estate agent and now being a landlord with several properties myself, Dexters are by far the worst estate agency I've ever dealt with. Its been issue after issue but the worst part of it is that they screen your calls and never ring you back. I've lost count how many times they've cited "Covid" as their excuse for bad customer service. Its been over a year now since the pandemic started and its laughable they continue to use that excuse. To provide some context the rent is £2500 a month for a 2/3 bed so this is not a cheap run-down flat. Here is everything that has gone wrong:- We agreed to take the property on completely unfurnished yet the day we move it, the entire flat is full of furniture and even the previous tenant's belongings. We had to reschedule our deliveries and take more time off work to wait for them to remove the furniture. In taking all this furniture out they have scraped the walls but refuse to re-paint. - They left exposed wires hanging from the wall and broken plug sockets- Massive damp stain on the wall which has taken them 4 months to paint. -Broken door. Was told they were waiting for the exact replacement door only to come and fit an odd door after 4 months.- I've got a blocked toilet. Was told they would send someone round the same day. it's now 5 days later and every time I call up I get told someone will call me back, this never happens. - Blocked drains which meant the garden kept flooding. This took nearly 3 months of complaining for them to sort.-Broken washing machine. It took them 5 weeks to come out to sort. Try not having a washing machine for 5 weeks. - Blocked bath for nearly 3 months so we had to share the same bathroom when your paying for the use of two. It wasn't until I said we need to review the rent that they decided to sort things out. This is a classic case of being very proactive when you are in the buying stage but as soon as we are tenants, they are non-existent. I would strongly advise anyone looking to rent to stay well clear of Dexters, as they are unable to deal with their current workload.

Nathan · 7 April 2021