Dexters Kew reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Dexters have been managing my property…

Dexters have been managing my property for 3 years and I’ve always been happy with their service.Special mention to Ricardo who has been very proactive in sorting out an issue with my flat. He acted quickly to address the problem, has kept me informed and solved the problem swiftly and satisfactorily.

Binal · 30 October 2023

★★★★★ 5/5

Google

Loved dealing with Dexters Kew, especially Mando who was a gem. Best branch thus far, as I found Mando always contacting me about rental properties and ensuring I did not miss out on any potential homes. Lovely person who is friendly and cares about customers. Thank you

Juliet · 28 January 2024

★★★★★ 5/5

Google

So, we used Dexters Kew to find our current property that we've been in for 2 years. Shan helped us find the place and was very helpful, patient and supportive throughout the process. The property management side of it has been quite slick. We've been supported by Ginny (Ginerva) throughout the two years and any problems have been solved quickly. Things like toilet breaking - fixed, fridge broke - replaced, oven broke - replaced, window locks not working - fixed, heating thermostat broken - fixed. I have to say the property is quite dated so hence all the things going wrong but we don't mind as we love it there! All in all a great service. We're currently on our way out and Ginny has been super helpful with preparing us for our check out. I think the above says it all really!

James · 11 January 2019

★★★★★ 5/5

Trustpilot

Petros Giorganios was always extremely…

Petros Giorganios was always extremely helpful during our tenancy. Although there were quite a few issues with the building he always tried his best to help us. He's been the best person we interacted with from Dexters over the last 2 years of renting from them

Lisa-Marie · 12 February 2024

★★★★★ 5/5

Google

It has been a while since moving in to the rented property that Dexters of Kew Bridge facilitated for us and therfore a review is long overdue. The best way to describe the staff of dexters would be to say they are phenomenal. There were a couple of times when I thought the process was somewhat intrusive but reality bought me back to the ground and when you think logically, these wonderful staff are custodians of somebody's property and you really get the feeling that if it were your property you too would wish that the necessary checks that have to be concluded will in the end leave you worry free. Dexters have had that effect on our experience of becoming tenants and have enhanced our decision to use Dexters by their due diligence, professionalism, and friendly and informative direction they take in finding the right property for you. Would we use Dexters at Kew again? Absolutely, the team on the bridge are great and the best thing is they now know us very well so when the time comes for another property, this team are the only ones we wish to contact. there is a saying, " You can't improve on perfection " so I am not even going to try. there are two people I would like to single out, first is Sebastian, this gentleman displayed the patience of a saint when it came to finding the right and specific type of property we required but above all he came through for us ! Well done and thank you Sebastien. the second person I wish to mention is Ginevra, this wonderful girl is our Property Manager, before we moved in Ginevra contacted us and gave us reassurances that if there were any issues she could help with then to let her know, we did have a minor issue but after getting on the phone to Ginevra she was so to speak on the case, and within hours the issue had been sorted. She is professional, polite, always returns calls or emails quickly and very diligent in wanting to help in any way possible, I can't praise here enough. Thank you Ginevra, you and your side of the team are part of the best team that is at Dexters Kew. Keep doing what you do best, because you make a difference. Paul H.

Paul · 26 October 2018

★★★★★ 5/5

Trustpilot

Monika has been incredibly helpful

Monika has been incredibly helpful since being assigned to our property, she always replies quickly, she is extremely thorough and I feel like she genuinely cares about us having a good experience in our flat which is not very common in my experience.

Jake · 10 April 2024

★★★★★ 5/5

Trustpilot

Donalina Gargrupe, Property Manager

Donalina is friendly and helpful. Also efficient and prompt. I would go so far as to say she went above and beyond what was required. I've had a long relationship with Dexters, when I had a property to let to tenants. I warmly recommend Donalina and the Dexters team.

Judith · 4 December 2023

★★★★★ 5/5

Trustpilot

Trustworthy agent

All the staff are gracious. I feel warmly welcomed and supported.Especially Monika, who is also mentioned in other reviews, is indeed lovely. Kindhearted, polite, agile... she has everything to be a good support staff.Many thanks for letting me into a wonderful life!

Hiro · 27 April 2024

★★★★★ 5/5

Trustpilot

Rebeka Cercizi has been excellent!

Jim · 15 June 2026

★★★★★ 5/5

Google

Paris and Millad were fantastic in helping me find the perfect flat. They were professional, responsive, and made the whole process easy and stress-free. Special thanks to both of them for their excellent service! Highly recommended!

Firas · 11 August 2024

★★★★★ 5/5

Trustpilot

I always feel looked after with…

I always feel looked after with Dexters. I have been with them several years. The care and support is as great today as when I first worked with them. Truly. Their care is industry leading in my opinion, having used other estate agents before.Thank you to Mark Wiltshire and to Mariya Rizova in Tenancy Management.

Vispi · 22 June 2023

★★★★★ 5/5

Trustpilot

Prompt and super helpful. 👍

Prompt and super helpful.

David · 5 October 2026

★★★★★ 5/5

Google

They took a professional approach in helping us find our new home. I especially want to thank Aoife. His warm and sympathetic approach, interest and concern have gained a special place in our hearts. A big thank you on behalf of my family.

Aslan · 28 March 2024

★★★★★ 5/5

Trustpilot

Dexter's Ladywell are Awesome

Staff at Dexter's Ladywell are awesome. Joseph and Suzzannah were beyond helpful with a recent bit of bureaucracy in connection with a rental flat. Dexter's in general have been great throughout the letting of my flat.

Anna · 2 August 2024

★★★★★ 5/5

Trustpilot

We have been renting with dexters for 5…

We have been renting with dexters for 5 years now. Great communication and when we were given notice at our property. Dexters helped us find a property within the first week. Charlotte and Sydney at the new cross office have both been a huge help and we are really pleased with the quick turn around!

Elliott · 27 May 2026

★★★★★ 5/5

Google

Had the pleasure of dealing with the lettings team of Dexters Kew Estate Agents. Paris was very prompt and professional when helping me find a rental. Nothing was too much trouble for her and I would recommend her, and the team of course, to everyone.

Mischa · 13 February 2024

★★★★★ 5/5

Trustpilot

Elizabeth was a great support to me…

Elizabeth was a great support to me with dealing and evicting a tenant from my property. She was sympathetic to my situation which was appreciated during a very difficult time. I can highly recommend.

Cherie · 2 September 2024

★★★★★ 5/5

Trustpilot

Great experience with Dexters

We have recently used Dexters to find out next home and have had an offer agreed. Alice was our main point of contact and she showed us a few lovely places and helped us find the perfect home for us. We have had some bad experiences over the last couple of years with other agents and found Alice's honest and informative style a breath of fresh air.

Michael · 1 March 2022

★★★★★ 2/5

Trustpilot

Let down by poor communication within the company

Unfortunately we were let down by this letting agent yesterday. We had a 6pm viewing for a house in Hayes, I drove 1h in rush hour traffic to visit the property and on arriving I was met by the agent who informed me that the locks had been changed that day and his key did not work, so we could not access the property.He was very apologetic and I understand he was also frustrated as he himself had spent 45 minutes travelling to the property.He did offer to rearrange a viewing but I was so disappointed in the lack of organisation (how can it be that locks are changed and the letting agent/property managers are not informed?) and frustrated at the waste of my time and petrol (2 hours round trip) that I will not be using this company going forwards.I would have left 1 star but the letting agent was truly apologetic and did remain professional in the situation.

Lizzie · 2 October 2024

★★★★★ 5/5

Google

Rented a property for 3 years via this branch and always found everyone I dealt with (particularly Tom and Beth) to be polite, professional, and competent. Every member of staff I dealt with did what they said they were going to do when they said they would do it - this hasn't been my experience with other letting agents so I highly recommend this branch of Dexters to anyone looking to rent in Kew.

Robert · 25 October 2020

★★★★★ 5/5

Google

Dexters helped me secure a flat in Kew last month and I couldn’t be happier with the service I received from Lilyella. She was very attentive to all my requirements and found me the perfect flat!

Tom · 11 February 2026

★★★★★ 5/5

Trustpilot

Excellent friendly service

Petros Giorganios was with me every step of the way and always available to answer questions and provided quick and helpful responses. This and his friendly manner made the whole process so much less stressful.Thank you again 😊🌸

Sulaiman · 19 June 2024

★★★★★ 5/5

Trustpilot

Outstanding outcome

A huge ‘Than you’ to Paris Marshall Senior Property Manager at Dexters for his speedy response, kindness, attentiveness and professionalism. Paris arranged for the Khinda Building Works Ltd to attend our premises to conduct some repairs. I was very impressed with the contractor’s skills to resolve three different repairs within such a short time. The communication was smooth and the contractor was very punctual. I have no enough words to thank birth Paris and Khinda Building Works Ltd for their hard and outstanding work.Lavinia

Lavinia · 27 September 2024

★★★★★ 5/5

Trustpilot

I have been using Dexters for a number…

I have been using Dexters for a number of years without any issues. They always respond in a timely and professional. The senior property manager Mohammed Amin is fantastic, for anything that is urgent he jumps on it quickly and get things done.

Hemang · 11 March 2024